Best Buy Willow Grove

I'm completely confused as to why they even call this a store. I've had two bad experiences lately but yesterday was the worst of the worst. I called ahead and asked them if they could handle an iphone trade in for verizon. I was told yes. We walk in and there's an enormous Verizon sign and the greeter said someone would be with us in five minutes. 2 employees stood at the phone display goofing off For over ten minutes. I finally asked them if they were the ones supposed to be helping . They obviously were more interested in getting to know each other.But when I asked if they could help us she said all she could do was sell me ATT. After about 30 minutes I started to take note of all the employees standing around goofing off with each other And I was surprised that nobody had ever come to check on me, so I went back up to the greeter who had promised me it will only be five minutes. He said there's no way.I should still be standing there waiting and he'd send somebody right over. He looked like he was actively doing that. With all of the employees that were standing around I don't know why it was so impossible. Another fifteen minutes goes by before a very young girl , Very professional comes up and tells me that I will only get a $100 for the trade in if I do it at Best Buy and that i should have went to verizon. If they didn't want this sale why didn't they just tell me on the phone before I arrived. . Why did they make me wait forty five minutes for the one employee whi wasn't standing around goofing off. Why have the verizon sign up to begin with. As I mentioned I had 2 other situations wirh best buy over the last six months or so and they're not that far off. They have a ridiculous amount of employees walking around talking to each other, but when you ask someone for help they say they're not the person for that department, And the person for that department is never anywhere to be found. I wasn't the only one having this problem yesterday or the other two times. Best Buy is literally paying People to stand there and say I can't help you. And I was the biggest fan. I'm sure my husband and I spent more money at best buy over the last twenty years than most people but I won't be going back anymore.

This Best Buy is one of my favorite stores, and the fact is that at this location the general manager is a very good person and provides excellent service. His name is Mark Gilmore. If you want to have a good experience, always ask for Mark Gilmore. Not just me. There were 3 other customers in front of me and he treated us all kindly. Thanks Mark

It is a good store but too big line

People at best buys on Easton Rd are very educational on products and if some one don't know, they will get some one who will know to help you out.