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Frequently Asked Questions About Best Buy Willow Grove

How do I check product availability at the Willow Grove Best Buy?
How do I check my order status?
My local Willow Grove Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Willow Grove stores’ holiday hours?

Recent Reviews

4.0
(3550 reviews)
Dorothy S
February 16, 2026
3 out of 5
Had to wait for someone to help us
Patrick S
February 16, 2026
1 out of 5
Unprofessional and shady is the best way to describe this location. General Manager and Store manager have terrible attitudes and are the least professional managers I've experienced in any store, ever.
Stan N
February 01, 2026
2 out of 5
Very disappointed this visit. Security notified an associate the department I was heading to. This guy moved at a snail's pace. Took a long time to get my product. Took me to a register in the back of the store for some reason. Took even longer to remove an item from its anti-theft case. When he finally returned, he made me go behind the register to retrieve the rest of my order. In short, worse BestBuy associate I've ever had. I would've told a manager...if I could find one.
Response from Best Buy
February 02, 2026
Hey there, Stan, We understand your concerns with the issues you faced with our staff member at this location. Please send us a private message on Facebook (https://bby.me/dfui77), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##111914".
Anne R
February 01, 2026
3 out of 5
Didn't have what I was looking for and the line to ask was long.
Response from Best Buy
February 02, 2026
Hello, Anne, Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you. In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/k9hpee), X/Twitter (https://bby.me/zqpi3e), or Facebook (https://bby.me/cb6g65). Please message us with the full details of your situation. Also add Google Review 111874. We look forward to hearing from you.

About Best Buy Willow Grove

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