I had an amazing experience with Best Buy today. I need to buy two XLR cables and the representative online said he could only find one available in Reading. However, he said that down in town had another one. And that he could get it shipped to Reading within 20 minutes.
45 minutes later, I had both cables in hand. Amazing customer service!
They are a distributor so their products are what they are.Their phone system is beyond horrible. A 7 minute wait for a simple question, and when I asked to speak to the store manager manager, it was not an option. Tried a department and the call was picked up by someone in India, who had no clue. Grim!
Response from Best Buy
March 12, 2025
Bill,
Thank you for the review. I can understand your frustration, with not being able to connect to the store. To ensure we provide excellent customer service, our stores are currently not accepting calls and assisting customers in store.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64917901.
Regards,
^Kristy
Muy mala , estuve esperando por más de media hora a que alguien me atendiera y no aparecio nadie que pudiera atenderme
Response from Best Buy
March 10, 2025
Hola Manuel,
Le agradezco que se haya tomado el tiempo de escribirnos en cuanto a su experiencia. Lo que has compartido aquí es bastante preocupante. Tratamos de enorgullecernos de garantizar que brindamos excelentes servicios al cliente. Me gustaría obtener más detalles para ver cómo puedo ser de ayuda.
Para poder ayudarle, por favor escríbame a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) o Facebook (https://www.facebook.com/bestbuy) con los detalles de lo que sucedió, su nombre completo, número de teléfono, correo electrónico y la dirección de la tienda que visitó. También añada Google Review Español 64911331. Esperamos su mensaje.
Atentamente,
^Deysha
I had a fantastic experience during my recent visit to have a backup camera installed; the staff was outstanding.