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Frequently Asked Questions About Best Buy Reading
How do I check product availability at the Reading Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reading Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reading stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reading Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3886 reviews)
Peter H
November 12, 2025
4 out of 5
Had the TV I wanted...in and out 8 minutes
William F
November 12, 2025
5 out of 5
They finally started actually supporting limits on certain items which is nice because there was actually stuff on the shelves to grab then
Joseph R
October 30, 2025
1 out of 5
“The store is clean , but the wait time to buy a phone (about two hours) was too long.”
Nino M
October 23, 2025
1 out of 5
Ordered a pair of AirPods Pro 3 with next-day delivery, but the delivery never showed and ended up being marked as cancelled. I called Best Buy, and they told me to reach out to Roadie (their delivery partner). When I called Roadie, they said Best Buy wouldn’t release the order because of a “broken security tag” and told me to call Best Buy again.
After a lot of back and forth with Best Buy, I was told my only option was to place a brand-new order, pay again, and then wait 48 hours for a refund on the original one. I asked if I’d get an email confirming that refund so I could feel comfortable re-ordering, and they said no.
To make things worse, Best Buy wouldn’t even let me switch my original order to in-store pickup — I was told I had to place a second order and just wait for the refund.
My AirPods were supposed to come Tuesday. It’s now Thursday — still no AirPods, no refund, and no communication from Best Buy about what actually happened. Honestly, this whole process has been a joke. I’m giving it one more day before I file a complaint with the BBB. Why Best Buy couldn’t just grab a different set of AirPods when I was told many are in stock and have them delivered or let me pick up is still an unanswered question.
Response from Best Buy
October 23, 2025
Hello, Nino,
Thank you for reaching out to us and sharing your feedback here. We Understand how important an order can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 59312.
Facebook (https://bby.me/bca10g)
Twitter/X (https://bby.me/x84cim)
Instagram (https://bby.me/pqc5nz)
We look forward to assisting you there.