Best Buy Reading

I went to trade-in my At&T phone at this location. The service was phenomenal. I was told that they would not take my physical trade-in in house and that I would receive mailing service at some point over the next week. It’s been a month and I received my first bill with not trade-in reduction. I offered to pay off the remaining balance in house and they said “promotional trade-in value cannot be applied unless the installment plan is used.” So now I’m locked into a 36month full price plan and I can’t trade-in my phone for the promo because too much time has elapsed. I attempted to get in touch with the store rep/ customers service on an update and found out that storefronts no longer receive calls. They use a call center only. So, now the only way I can have a discussion is by going to the store and AT&T told me that Best-Buy is responsible for my trade-in and all offers through best-buy. So, I’m grumpy and disappointed in the whole process now. Phones cool. In store service is cool. But now I have to plan out time to go back which is difficult for my schedule. Bring back store front calling. Most people would appreciate speaking with an on site employee for inventory verification and service offers for specific branches.

Shaq was extremely helpful, thank you.

They had what I was looking for

A very unpleasant experience