Best Buy Reading

Professional help

In another giant brick and mortar company’s attempt to keep you from reaching their store by phone for just a morsel of customer service they have completely disrupted the one thing they have over online retailers: interacting with human beings. I had two questions: specific and odd questions about both an order I already placed and one I wanted to make. No answers online, no answers on the atrocious automated phone system. If you aren’t going to beat online prices. If you aren’t going to beat online hours. If you aren’t going to beat online stock availability. And if you are going to offer *worse* customer service than online stores… What’s left? Edit: I’m going to preempt the customer service agent who has just been alerted to the one star review and address them personally: Your lucid answers to one star reviews and only helping customers *after* the fact is literally proving my point in how bad your automated customer service is. If the automated replies aren’t good enough for 1 star reviews, why are they good enough for your customers spending money at your store?

I was there to buy a ps5 and the at&t lady asked me how much am I paying for my cellphone, and promised me a cheaper monthly bill, I went from 50 bucks a month to 200 dollars a month don't fall for the trade in that's worse,,ITS A TOTAL SCAM Do not get mobility by att Biggest mistake ever

Didnt get my customer service review through email yet but couldn't wait to leave feedback on these three lads! Javier, Sam Preston, and Jared (plus or minus and r). Javier started off with a very approachable and laid back mindset, with honesty and clear answers guiding our decisions for a new TV. He respectfully had to go handle something else he was called upon to do. Sam Preston then came on for second part of purchase and provided encouragement while closing the deal and displayed a very personable and informative approach. We then met Jared when checking out and he assisted with educational and promotional pieces of the transaction. All three of these gentlemen were professional, courteous, and approachable taking their time and stood with us as we thought and went through our decision making process. All three made eye contact, listened to you, smiled, was polite, and gave you peace of mind with your decision that it was wise and made sense for your budget and situation. Man if I was a millionaire these guys would be working at my store for top dollar! Bravo and looking forward to more Best Buy transactions like the good ol' days! Yes I'm a proud millennial, cheers!