A sales associate named Dominic is great helped me set up my new phone and transfer everything over
Beverley T
January 07, 2026
I bought a dash cam and took it to them to install it. A couple days after they installed it, I noticed it wasn't working right. I took it back and they did something to it and told me it was ok. It worked for one day after and then stopped. . I kept on calling to see if I could take it back for them to see what the problem was, and no one returned my calls. They charged me $100 to install it. I ended up taking it to another place and they founded that some wire as not connected the right way. I would never in my right mind recommend anyone to have them install dash cams . Very unprofessional. I’m not a happy costumer.
Response from Best Buy
January 07, 2026
Good evening,
Thanks for taking the time to share your feedback with us. We can understand having your new dash camera not working properly, even after having the store check it out again, isn't ideal. We'd be happy to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/mwspje), Twitter/X (https://bby.me/wypsqe), or Instagram (https://bby.me/9hu0u0). Please also refer to your "Google review #101871" in your message.
I was greeted by Joel who quickly asked how he could help. He checked my receipt for a phone screen protector I needed to replace which had a lifetime warranty. Joel quickly located the product for me and directed me to checkout. At checkout I was helped by Ricardo who offered me a receipt for the new screen protector and then took me directly to the Geek Squad area and personally installed the screen protector perfectly. Both Joel and Ricardo were helpful, professional and friendly. I was in and out within 15 minutes and never left the front of the store. Exceptional service all around.
Busy right after Christmas, but everyone was responsive.