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Frequently Asked Questions About Best Buy Reading
How do I check product availability at the Reading Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reading Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reading stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reading Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3881 reviews)
Nino M
October 23, 2025
1 out of 5
Ordered a pair of AirPods Pro 3 with next-day delivery, but the delivery never showed and ended up being marked as cancelled. I called Best Buy, and they told me to reach out to Roadie (their delivery partner). When I called Roadie, they said Best Buy wouldn’t release the order because of a “broken security tag” and told me to call Best Buy again.
After a lot of back and forth with Best Buy, I was told my only option was to place a brand-new order, pay again, and then wait 48 hours for a refund on the original one. I asked if I’d get an email confirming that refund so I could feel comfortable re-ordering, and they said no.
To make things worse, Best Buy wouldn’t even let me switch my original order to in-store pickup — I was told I had to place a second order and just wait for the refund.
My AirPods were supposed to come Tuesday. It’s now Thursday — still no AirPods, no refund, and no communication from Best Buy about what actually happened. Honestly, this whole process has been a joke. I’m giving it one more day before I file a complaint with the BBB. Why Best Buy couldn’t just grab a different set of AirPods when I was told many are in stock and have them delivered or let me pick up is still an unanswered question.
Response from Best Buy
October 23, 2025
Hello, Nino,
Thank you for reaching out to us and sharing your feedback here. We Understand how important an order can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 59312.
Facebook (https://bby.me/bca10g)
Twitter/X (https://bby.me/x84cim)
Instagram (https://bby.me/pqc5nz)
We look forward to assisting you there.
Yahaira T
October 22, 2025
1 out of 5
Absolutely Horrible Customer Service!
I had a terrible experience during my recent visit. The store clearly had a bright "Open" sign displayed, and the doors were unlocked, so we walked in expecting to shop. Two employees saw us enter and said nothing. Suddenly, someone from the register area (Brandon) yelled across the store, "The way you walked in, you can walk right out!"
There was absolutely no reason for that kind of rude and unprofessional behavior. A simple, polite explanation like “Sorry, we're actually closed” would have been more than enough. Instead, we were met with hostility and attitude for no reason.
Brandon clearly needs training in customer service and how to speak to customers — especially paying ones. Needless to say, I walked right out and took my business (and my plans to buy a big screen TV) elsewhere. I won’t be returning, and I won’t recommend this place to anyone.
Response from Best Buy
October 22, 2025
Hi,
Sorry to hear that you received horrible customer service from the store. Mention review #59097 when contacting us on links below to discuss this matter.
Facebook (https://bby.me/xv90gr)
Twitter/X (https://bby.me/2vv7n5)
Instagram (https://bby.me/lbmrm9)
Alfonso M
October 10, 2025
4 out of 5
Buenasñ
Ana C
October 01, 2025
1 out of 5
Worst customer service I was there buy a 55 inch tv and nobody help
Response from Best Buy
October 02, 2025
Hello,
Getting a new TV should be an exciting time, though we understand not being able to get the assistance you needed with this, isn't a welcome experience. Please send a private message on one of our social media platforms, Facebook (https://bby.me/o4i3u9), Twitter/X (https://bby.me/m1boqv), or Instagram (https://bby.me/1f7i9b), and refer to your "Google review #50725" so we can review this with you.