Best Buy Reading

Disappointed by the Lack of Respect and Understanding I had finally saved enough money to buy my son a laptop. It may not seem like much to some people, but $300 is a significant amount of money for our family. I was proud to finally be able to give my son something he needed. My son made the drive to our nearest Best Buy to purchase a laptop we had found online within our budget. Unfortunately, instead of helping him purchase the laptop he came for, the sales representative repeatedly tried to convince him to buy something more expensive. Even after my son explained that $300 was all we could afford, the representative continued insisting that he could do much better and even stated that he wouldn’t recommend that laptop to his own grandmother. When my son stood by his decision, the representative went to the back to check availability and returned saying they didn’t have it. When my son questioned why the website showed it was available, he was told that sometimes the website is wrong. Upset by the situation, I called Best Buy myself and was told that the laptop was indeed in stock. I understand that sales representatives may want to recommend better products, and I can appreciate someone trying to help. But there is a difference between offering advice and making someone feel that what they can afford simply isn’t good enough. What hurts the most is knowing how hard I worked to save that money and how excited my son was to finally get his laptop, only to leave feeling disappointed. Every customer deserves respect, regardless of their budget. A $300 purchase may not be a big sale to Best Buy, but to our family, it meant a great deal. I hope this serves as a reminder that behind every purchase is a person, a family, and sometimes a sacrifice that others cannot see.

Doordash delivered my product to the wrong house! Who would have thought. Why? Doordash is delivering. Electronics is beyond me. I'm sure the driver got paid well to deliver it to the wrong house.

Do not come here to shop for phones unless you like AT&T. They have 8 AT&T representatives standing around like sharks trying to get you to switch providers. Nobody else was available to help with phones. I went in looking to buy a new phone and immediately walked out after my experience with all the unfriendly AT&T representatives. Used to come here all the time to get phones. Never again will I come back to get a phone.

Great customer service!!