After sitting for a hour after my scheduled appointment time, I didn’t get seen by an associate until I went up to ask how much longer it will be. Once I finally got help, they told me my appointment would just be to fill out the paperwork and that they wouldn’t be fixing my device today. Drove a hour and a half to be waiting over an additional hour to fill out paperwork, I don’t think so! Definitely DO NOT RECOMMEND!!!
Response from Best Buy
November 06, 2026
Thank you for sharing your experience. We can appreciate the importance of receiving timely assistance for a scheduled appointment, especially when you have traveled a considerable distance to visit the store.
Our team is happy to address this with you. Please send us a message via social media, on any of the following platforms:
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Be sure to mention your “Google Review #249924” when sending us the details on social media.
I had a HORRIBLE experience with the online/corp 1800 customer care. I went into the store for assistance and Joel and Tim went above and beyond to assist me. I will no longer use best buy online but will absolutely go into this store for any of my needs. Their entire team was so kind, helpful, and professional. Huge kudos to this store and their management!!
Fast and easy service. Got a screensaver replaced and was notified that it has a lifetime guarantee!
I would like more selection with phone cases but online is always an option.
Roberto L
October 23, 2026
We did go to try the new iPhone Duo, nice store