Best Buy Reading

If you are a greeter at a store, or you are a customer service person; take it seriously. Don't ignore customers over other employees. Also, that employee shouldn't be asking the greeter anything. You are not being respectful to the post. I needed help finding something in the store. Didn't get any help. Do a better job.

Dear Best Buy, I am writing to express my extreme disappointment with two recent purchases from your store. Both items were labeled as "Excellent Condition," a description that does not accurately reflect the actual condition of the products. Who is responsible in this particular store for classifying a product as poor, good or excellent condition? First, I purchased a Sony speaker from your  1701 Crossing Dr, Wyomissing, PA 19610 store. (Black Friday day) After driving 75 miles from Stroudsburg,  and another 75 miles back to home I was shocked to discover that the front of the speaker was bent and the top was scratched. I returned the damaged item to the nearest Best Buy location. Second, I purchased today a top-of-the-line HP OmniBook laptop from your 1701 Crossing Dr, Wyomissing, PA 19610 store. Once again, I acted like a naive idiot, believing until the end that someone there was professional, and I didn't check the selected item because I didn't want to block people standing in the queue. Upon inspection at home I found that the laptop was missing its charger, is  bent, dented, dirty, and covered in mustard stains- again .This is unacceptable, especially for an item labeled as "Excellent Condition." I am deeply concerned about the quality control processes at Best Buy, particularly regarding "Excellent Condition" items. It seems that the labeling is inaccurate and misleading. I am prepared to purchase additional "Excellent Condition" items, open them, document their condition with photos, and return them immediately to expose the lies, dirt, sloppiness, and fraud that is occurring at your store. I expect a prompt and satisfactory resolution to this matter. Very poor condition label and a charger instead of dried mustard!! Someone returned a super awesome laptop because he/she dropped it ! but geek squad didn't notice? And mark as excellent??! Sincerely, Update 12/10/2024 Dear Josh, Listen Josh, the matter doesn't concern my finances or yours. I pay for something what I think it is worth; that's why I have money. I think the problem turned out to be too complicated, and you did not fully understand it. I am a Plus member at Best Buy, and I have two years of Plus protection and a year of warranty with HPi for this item. What should I say if something happens? That it fell and doesn't work? I chose "Excellent condition, verified by Geek Squad," not "Poor condition," so don't jump out at me with a text that everyone likes open-box items, so I should shut up and be happy that I got a deal. Do you want to make an idiot out of me with your shallow sarcasm? Do you know the financial difference between "Poor," "Good," and "Excellent" condition, and what the difference is at all? Focus on solving the problem with Best Buy because the corporation's annual income is falling. Leave my finances to me; they are in better condition than Best Buy's. What about the mustard stain , dent, scuffs and charger—that's what interests me most, Josh.

Can’t get no one on the phone at this store trying to add to my order but no one can help me but the store but do you think the store can pick the phone up no so I will have to take time off of work to go into the store to do what I could have done over the phone

A little confusion on shipping but all worked out. The installer is 5 star all the way. Installer very knowledgeable and takes the time to make sure you know how to use your product. Would recommend them anytime