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Best Buy Reading
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Frequently Asked Questions About Best Buy Reading
How do I check product availability at the Reading Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reading Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reading stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reading Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3771 reviews)
Richard B
February 22, 2025
1 out of 5
I went to the Wyomissing store on Friday February 21st to purchase a new printer.
I wanted to purchase a printer compatible to what I had so I could use the same ink.
I was standing for 15 minutes for someone to assist me so finally a store salesperson walked on the opposite side in which I was standing so I asked for help and he mumbled something and kept walking.
The printer that I thought was compatible there was none on the shelf, so I took the one that I thought was compatible and it cost more. So as I walking to pay the printer I saw 2 associates talking so I stood there for a period of time and they continued talking.
I went to pay the printer I complained to the associate at the checkout and asked him if the ink was compatible and he stated it was the same.
When I got home I checked and the ink was different, so now I got ink that I cannot use. I tried calling to complain but I was on hold for 10 minutes and they disconnected me.
Now I know why I purchase my items on Amazon!
I’m very disappointed with the customer service at the Wyomissing store, unfortunately I needed it so I was forced to purchase the item.
Amazon your #1 in my mind !
Gadiel C
February 14, 2025
5 out of 5
Professional help
Christopher M
February 12, 2025
1 out of 5
In another giant brick and mortar company’s attempt to keep you from reaching their store by phone for just a morsel of customer service they have completely disrupted the one thing they have over online retailers: interacting with human beings.
I had two questions: specific and odd questions about both an order I already placed and one I wanted to make. No answers online, no answers on the atrocious automated phone system.
If you aren’t going to beat online prices.
If you aren’t going to beat online hours.
If you aren’t going to beat online stock availability.
And if you are going to offer *worse* customer service than online stores…
What’s left?
Edit: I’m going to preempt the customer service agent who has just been alerted to the one star review and address them personally:
Your lucid answers to one star reviews and only helping customers *after* the fact is literally proving my point in how bad your automated customer service is. If the automated replies aren’t good enough for 1 star reviews, why are they good enough for your customers spending money at your store?
Response from Best Buy
February 13, 2025
Hello, Christopher,
Thanks for reaching out and providing your feedback. Getting answers to your Best Buy questions should be an easy process, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64807710". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Victor A
February 06, 2025
1 out of 5
I was there to buy a ps5 and the at&t lady asked me how much am I paying for my cellphone, and promised me a cheaper monthly bill, I went from 50 bucks a month to 200 dollars a month don't fall for the trade in that's worse,,ITS A TOTAL SCAM
Do not get mobility by att
Biggest mistake ever
Response from Best Buy
February 06, 2025
Hi, Victor,
Thank you for taking the time to share this review here, although we hate to hear there may have been a miscommunication regarding your new bill after upgrading devices. We would like to get some more details from you, and ensure your experience is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64784575. We look forward to hearing from you!
Regards,
^Katie