Best Buy York

if I could give zero stars I would. We took our son's car there to have a radio and reverse camera installed . They told us it would be a three hour install and it ended up being seven hours and they still did not have it done when we arrived. The radio was protruding from the dash and not flush, and the technician was slamming his trunk shut, which then bent the bracket and broke off the trunk's trim piece. The trunk then would latch shut. The manager told us there was nothing he could do about the trunk, but that a technician could look at it and the radio the next day. So now they have our car for two days to install a radio a rear camera. When we returned the second day, the latch to the trunk was still broken and we were told that they couldn't do anything for us, but now the radio was flush in the dash. They returned our install fee wow (insert sarcasm). Because we had to take our car to a shop to have the trunk that they broke fixed we come to find out that the technician also installed our reverse camera in a spot that was meant for our trim piece to be attached. So the technician breaks our trim off the trunk's then proceeds to improperly install the camera through said trim piece hole. This cost us an additional $96 to fix the camera that they improperly installed. Overall, we were out an additional $325 to correct their incompetence. I called the store and was told the manager if geek squad forninstalls would follow up in 48hrs and have yet to receive a phone call. I've sent emails which have also gone without any response. I would never recommend anyone bring their vehicle here to have anything done by their technicians.

Ryan was the best at helping me find a new laptop that fit my needs, super knowledgeable and personable as well!

Greg was a fantastic help! He walked me through everything—from choosing the right TV to delivery and mounting. He was incredibly honest, patient, and kind throughout the entire process. Greg wasn’t pushy at all. He genuinely wanted to help me find the setup that made the most sense for my budget, home, wants, and needs. I really appreciated his knowledge and customer focused approach. Highly recommend asking for Greg.

I am not fond of how long it takes for an order to be prepared for pickup. I ordered a PS5 at 2:53pm this afternoon and it is now 6:25pm. Prior to my purchase, it stated on their website that the purchase would be ready in an hour. If the timeline is longer than that, it should be reflected so that buyers can make a more informed decision. BEST BUY DO BETTER. Update: Spoke to a customer service representative who was not knowledgeable nor very helpful in explaining to me why Best Buy uses the Zip payment processing but yet does not inform customers that it could possibly be days before you are able to pick up your purchase in store! This is super frustrating. To me, it feels like a lack of consideration for your customers and transparency of time frames for pickup when using the suggested methods of payments listed on your site. There is no point of it when I cannot pickup same day as advertised! I wish I could cancel my order but the payment has already been debited from my account and it would be a drawn out process to get it refunded. I have purchased from best buy for years and i can say this experience will make it my last purchase. I am deeply disappointed.