Best Buy York

Ryan was the best at helping me find a new laptop that fit my needs, super knowledgeable and personable as well!

Greg was a fantastic help! He walked me through everything—from choosing the right TV to delivery and mounting. He was incredibly honest, patient, and kind throughout the entire process. Greg wasn’t pushy at all. He genuinely wanted to help me find the setup that made the most sense for my budget, home, wants, and needs. I really appreciated his knowledge and customer focused approach. Highly recommend asking for Greg.

I am not fond of how long it takes for an order to be prepared for pickup. I ordered a PS5 at 2:53pm this afternoon and it is now 6:25pm. Prior to my purchase, it stated on their website that the purchase would be ready in an hour. If the timeline is longer than that, it should be reflected so that buyers can make a more informed decision. BEST BUY DO BETTER. Update: Spoke to a customer service representative who was not knowledgeable nor very helpful in explaining to me why Best Buy uses the Zip payment processing but yet does not inform customers that it could possibly be days before you are able to pick up your purchase in store! This is super frustrating. To me, it feels like a lack of consideration for your customers and transparency of time frames for pickup when using the suggested methods of payments listed on your site. There is no point of it when I cannot pickup same day as advertised! I wish I could cancel my order but the payment has already been debited from my account and it would be a drawn out process to get it refunded. I have purchased from best buy for years and i can say this experience will make it my last purchase. I am deeply disappointed.

What do the employees do? I went in with the total intention of buying a new tablet. The greeter asked if she could help find anything as I walked in and directed me to the tablets. I found the tablet i wanted immediately but no one else was around to help and they are locked up. There were a total of 3 customers in the store at any given time, I was there for 20 minutes looking in the tablet section and not one employee asked if they could help me. In fact there were no employees around other than at the front of the store and in the back of the store. What's the point? I left without purchasing anything. This is why in person commerce is dying.