Best Buy York

On September 9, 2025, I scheduled a battery replacement for my iPhone 13 Mini at Best Buy in York, PA, through Apple, as my battery was at 69% capacity, below the 80% required for AppleCare One. On September 10, I arrived at 1:30 PM, checked in my phone, and was told the repair would take two hours. After delays due to my beta software, I paid for the repair but received no paperwork upon pickup, which was unusual. By September 14, my phone was still listed as “under repair,” preventing AppleCare enrollment. Apple advised that Best Buy needed to close the repair ticket. After difficulties contacting the store, I used Facebook Messenger on September 16, and a rep promised to resolve it. On September 17, the ticket was closed, but I still couldn’t add AppleCare. Apple found notes from a Best Buy tech, “Sahana,” claiming I canceled the repair to add AppleCare, which was confusing since the battery replacement was necessary for AppleCare eligibility. On September 17, a Best Buy manager confirmed my battery was never replaced, despite my payment and a 100% battery capacity reading. They found unsigned paperwork in their system and promised compensation, but no resolution followed. On September 18, another manager, Jeff, left a voicemail incorrectly stating my iPhone 13 Mini was ineligible for AppleCare due to its age (it’s under 4 years old, qualifying it). Later that day, Best Buy staff accused me of lying about the repair, though I received a refund on September 17. Feeling defeated, I visited an Apple Store, where they confirmed a genuine Apple battery was installed, but the AppleCare issue persisted. Frustrated by Best Buy’s handling, I will Never buy from Best Buy ever again. Sadly in 2015 I worked there for 1 year at PCHO in Harrisburg. They fired 75% of the manager and assailant mangers. I saw the writing on the wall and got out of there. PS I have the receipts

I had an appointment with geek squad and when I got there I was told there was no repair agent available and they were supposed to call me and i never received the call just a warning if you don’t live in the area just call ahead to make sure a repair agent was there but i spoke to the manager and explained everything and he told me I can call the store and go straight to the geek squad department and he was very professional and nice so I’m going to reschedule and definitely call ahead of time so I don’t waste gas and my time

Needed help with an emergency password reset and staff was terrific.

I had a last minute issue with my macbook charging cord and brick. The staff (I cannot remember his name) was so helpful! My job is dependent on my computer!