Frequently Asked Questions About Best Buy Rio Hondo Mall
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(5449 reviews)
Marcelino I
November 21, 2025
5 out of 5
Muy bien!
Lis J
November 20, 2025
1 out of 5
I’m call from NY to place an order for someone in PR to pick up at the store. All the orders I place are rejected. I’m trying to call the store and NO one is picking up!
Response from Best Buy
November 20, 2025
Hello, Lis,
Thank you for reaching out with concerns on wanting to place an order in Puerto Rico. While being part of the United States of America orders in Puerto Rico can only be completed in store and not online. If you would like support with the continental US you can certainly reach out to us on any of our social media profiles below with Review 72022 for support.
Facebook (https://bby.me/dg7d3z), Twitter/X (https://bby.me/sbkznk), Instagram (https://bby.me/bvw7rs)
Susan R
November 20, 2025
5 out of 5
Me atendió una muchacha de lentes en el área de computadoras. Realmente fue muy amable y muy paciente