Frequently Asked Questions About Best Buy Rio Hondo Mall
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(5162 reviews)
Ricardo L
February 20, 2025
1 out of 5
Acudo para devolución. Me indican después de 20 minutos esperando que debo ir al local de Haro Rey pq allí se compró. Y que ya el gerente de turno está notificado. Me hacen ir a Haro Rey a perder el tiempo pq me indican q ya Bayamón lo denegó. Increíble!!!
Response from Best Buy
February 20, 2025
Hola, Ricardo,
Gracias por compartir sobre su experiencia sobre su intento de devolución. Entendemos que no siempre se aceptaran las devoluciones y esto puede ser difícil. Si quisieras ayuda favor de contactarnos por uno de nuestros perfiles de media social debajo con Revista 64834571 para ayuda.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Gracias,
^Tommy
Carmen E
February 19, 2025
3 out of 5
Atencion excelente
Response from Best Buy
February 19, 2025
Agradezco que hayas tomado el tiempo de compartir sus comentarios sobre su visita a una de nuestras tiendas, Carmen. Nos gustaría asegurarnos de que estos comentarios lleguen a las manos adecuadas. Comunícate con nosotros a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) o Facebook (https://www.facebook.com/bestbuy) con los detalles de su situación, su nombre completo, número de teléfono, correo electrónico y la dirección de la tienda visitada. También añada Google Review en Español 64831967. Esperamos su mensaje.
Atentamente,
^Deysha
Yo R
February 19, 2025
4 out of 5
Awesome service, especially with the Geek techs 👍
Demitris C
February 18, 2025
3 out of 5
Service was slow and inattentive.
Response from Best Buy
February 18, 2025
Hello, Demitris,
Thank you for taking the time out of your busy day to leave us some feedback on your recent visit to one of our store locations. We know our customers have busy lives and sometimes they need to get in and out quickly; finding assistance fast is imperative sometimes. If you'd like additional assistance, please send us a private message on social media with your name, phone number, and email. Please mention Google Review 64825836 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan