Frequently Asked Questions About Best Buy Rio Hondo Mall
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(5598 reviews)
Yellow K
April 15, 2026
1 out of 5
Llamé hoy 15 de abril 2026 a las 2:27pm salió la grabadora me mantuvieron con una música durante 8 minutos y 14 segundos ... y luego me engancharron la llamada 👎👎👎👎👎👎 mi recomendación es, que si no contestan las llamadas van a perder dinero porque en Amazon se encuentra casi todo, créanme 🙏🏻♥️
Annette C
April 15, 2026
3 out of 5
Tiene de todo pero no hay mucha disponibilidad de servicio al cliente en piso.
Velbet V
April 15, 2026
5 out of 5
Best buy always an option in electronics andcappliances
Cano O
April 12, 2026
4 out of 5
Tienda con asociados que atienden a los clientes con amabilidad y cortesía.