Frequently Asked Questions About Best Buy Rio Hondo Mall
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(5079 reviews)
David P
November 19, 2024
5 out of 5
Excelente
Luis V
November 12, 2024
1 out of 5
NOT RECOMMENDED!!! Customer Service in Best Buy at Hato Rey, Puerto Rico is POOR 😟I don’t recommend buy in this store due to the disrespectful service leaded by Rodolfo Laboy (he said and presented as Store Manager). He and his team are not client oriented, otherwise, they disrespect the customer. I hope that the Best Buy US Corporate respond asap to this situation in this store because it is a current/normal actitude in their employees. I’m sure that if they continue with this attitude the store will close. 👎👎👎
Response from Best Buy
November 12, 2024
Hello, Luis,
Thank you for leaving a review. We truly appreciate you taking the time to leave us some feedback. Bad customer service can really harm a relationship between a customer and a retailer, so we're saddened to hear about your disappointing visit. We'd like to hear more about your visit. Please contact us via a private message on social media with your name, phone number, and email. Please mention Google Review 64418415 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan
Gustavo R
November 12, 2024
5 out of 5
Súper
Jaime T
November 10, 2024
5 out of 5
Donde consigues un buen trato y buen negocio por la computadora y otros eléctricos que necesiten.