Frequently Asked Questions About Best Buy Rio Hondo Mall
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(5664 reviews)
Alvin E
June 15, 2026
1 out of 5
Never answer the phone in the rio hondo bayamon store you need to go to the store to see the item in store
Nereida R
June 15, 2026
1 out of 5
Llama uno a la tienda te dejan esperando y te enganchan eso no se hace deben atender las llamadas y no enganchar .
Wilton V
June 14, 2026
1 out of 5
2026.
En 2 años, @bestbuy cumplirá DOS DÉCADAS en Puerto Rico.
No online ordering.
No hacen price match NI CON ELLOS MISMOS.
Si a casi 20 años de operación todavía no entienden cómo es que funciona "el calentón", pues se lo canto en inglés pa' que lo entiendan de una vez:
"if you can't take the heat, get out of the kitchen".
No esperen a cumplir los 20. LÁRGUENSE YA.