Frequently Asked Questions About Best Buy Rio Hondo Mall
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(5737 reviews)
JANET
September 06, 2026
5 out of 5
Mi lugar favorito para comprar electronicos!
Damaris C
September 06, 2026
1 out of 5
You go through the calling process, just to be put on hold and then hung up on. Called multiple times and it was the same issue. So don't even bother calling, you'll just have to drive up to the store and hope that whatever you're looking for is in stock!
Response from Best Buy
September 06, 2026
Hello!
Thank you for providing your feedback. We understand how frustrating it can be to be placed on hold and disconnected multiple times, especially after spending time trying to reach us without receiving the assistance you need. If you would like further assistance, please reach out to us through any of our social media channels listed below and reference Review #218976. We would be happy to assist you further.
Facebook ( https://bby.me/sIUfR1)
X ( https://bby.me/huD2X7)
Instagram ( https://bby.me/WdT1Xf)
Dan G
September 04, 2026
5 out of 5
Best Buy is always fun. They had the mouse I needed. And I ended up with a Mets ar system I didn’t need.
Ivan A
August 19, 2026
1 out of 5
Servicio al Cliente Pesimo Pesimo, Nunca Contestan y te enganchan en la Cara, Parece que los Mandan a Poner en espera y engacharle a todo el Mundo, Que le cuesta contestar? Hay Gente que no puede hacer un viaje de 2 horas solo para ver si tienen algo. Donde esta la Logica y el Sentido Comun de una tienda de Tecnologia.