Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(12954 reviews)
Elizandro L
October 30, 2024
5 out of 5
Easy to access with very kindly employees, able to help you anytime. If you pay a visit to Plaza Las Americas, don't forget to pass by i recommend it.👍🏾
Dariel M
October 26, 2024
1 out of 5
No tienen casi juegos disponibles
Response from Best Buy
October 26, 2024
Hi, Dariel,
Thanks for taking the time to leave a review here on Google. I can understand wanting games to be available when shopping at your local Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64357115” when reaching out on social media.
Regards,
^Ravi
Yo Y
October 26, 2024
5 out of 5
Fui a llevar un Apple Watch que tenía problemas y como había comprado una garantía extendida lo llevé para servicio. Me atendieron con una velocidad increíble, me quedé sorprendido por la amabilidad y el profesionalismo que me atendieron. Raras veces Es que atienden a los clientes también como me atendieron. Me enviaron notificaciones en todo momento muy detalladas y muy precisas. Lo de la garantía de Apple fue igual. Lo llevé el día 15 de octubre de 20 24 y ya para el lunes tenía una notificación de ir a recogerlo. Al recogerlo el servicio fue mucho mejor todavía y no estuve en la tienda ni 30 minutos entre las dos visitas. Increíble ojalá que fuese así en todos los lugares mis felicitaciones.
Rae H
October 24, 2024
1 out of 5
Mal servicio, poco personal y precios excesivos.
Response from Best Buy
October 25, 2024
Hola Rae,
Le agradezco que haya tomado el tiempo de escribirnos en cuanto a su visita. Esta no es la experiencia que queremos para nuestros clientes. Me comunicaría con alguien si esto me hubiese sucedido. Nos enorgullecemos de brindar a nuestros clientes un servicio al cliente de clase mundial. Nos encantaría revisar su situación.
Para poder ayudarle, por favor escríbame a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) o Facebook (https://www.facebook.com/bestbuy) con los detalles de lo que sucedió, su nombre completo, número de teléfono, correo electrónico y la dirección de la tienda que visitó. También añada Google Review Español 64350246. Esperamos su mensaje.
Sinceramente,
^Deysha