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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13413 reviews)
Cary D
August 18, 2025
2 out of 5
Required to have an appointment. Mine was 1:00pm. After 27 minutes, still waiting. Five employees, two working three looking around, including supervisor. 😡👎
Response from Best Buy
August 18, 2025
Hi Cary,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you have had to wait this long after your appointment, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/itle3u), Twitter/X (https://bby.me/fe656s), or Instagram (https://bby.me/r8501x). Please also include the Google Review reference number #31221.
Regards,
^Caleb
Mariano V
August 17, 2025
5 out of 5
muy buena
Murat S
August 16, 2025
5 out of 5
Esta noche visité Best Buy y estaba súper molesta porque llame a Customer Service y no me ayudaron entonces una empleada me escuchó y me ayudó a llamar nuevamente a la línea de asistencia y se quedó conmigo asistiéndome y me ayudó hasta que pude resolver la verdad me ayudó en todo el proceso gracias de verdad fue en el counter de las neveras su nombre es Jennifer gracias por dar la milla extra la verdad si no fuera por ella no hubiera resuelto mi situación gracias 🙏
José R
August 14, 2025
5 out of 5
Amo esta loja! Falta dinheiro para comprar tudo que desejo, kkkk