Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13688 reviews)
Zia A
February 08, 2026
2 out of 5
La persona era egoísta nos sacó del lugar ni nos dejó cinco segundos
Alejandro Á
February 08, 2026
5 out of 5
Electrodomésticos y aparatos tecnológicos de calidad
Caldie
February 07, 2026
1 out of 5
I called several times but no one ever picks up the phone, and it automatically hangs up on you after you wait on hold.
Response from Best Buy
February 07, 2026
Hello Caldie,
Thank you for taking the time to provide your experience on trying to connect via phone. We can for sure see why this would be frustrating if you could not connect with someone. We would be happy to try to help! To do so, please reach out us to in a private message on Facebook (https://bby.me/lw8lhy), Twitter/X (https://bby.me/iqex6c), or Instagram (https://bby.me/4abwa7). Please also include Google Review number 114263 to get started.