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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13823 reviews)
Lisi R
April 30, 2026
1 out of 5
Llevo 3 días llamando ya que soy de otro pueblo y jamás contestaron , me dejan en la llamada cm 15 minutos y enganchan. Gracias a sams club que si contesto, pude conseguir lo q buscaba. Gracias!
Nashali R
April 26, 2026
1 out of 5
Después de 10min en espera esperando para preguntar por un producto me colgaron la llamada, en fin lo compré en Homedepot ya que ellos si me contestaron. No vuelvo!
Henry C
April 23, 2026
5 out of 5
Clean and well stocked. Public knows it too, busy with helpful employees and happy customers.
Tatiana F
April 22, 2026
5 out of 5
Esta gente son las personas más diligente que me he topado! Necesitaba un laptop con urgencia y ellos tenían solo una en existencia, fueron muy francos en decirme que si iba de Ponce hacia la tienda física de plaza las Americas no me garantizaban que la encontrara por la alta demanda de la misma. Lo deje así, llamé a rio hondo y no la había , volví a llamar a la tienda de hato rey y me preguntaron porque era mi necesidad en específico le explique la situación y aún teniendo políticas súper estrictas con esa marca en específico me dieron la oportunidad de pagarla mediante un link y pasar a recogerla con identificación para cotejar información! La persona que me atendió e hizo esto posible junto a la gerente no saben del apuro q me sacaron ya que directamente con la Apple aún hoy estuviera esperando por el artículo! En tienda son súper amables , una gran variedad de todo lo que te puedes imaginar ! Deberían existir más sucursales alrededor de la isla ! Cero quejas y recomendado al 100% ⭐️⭐️⭐️⭐️⭐️