Why have a phone number if you aren't gonna answer it?!
Response from Best Buy
January 29, 2026
Hello Jose,
Thanks for reaching out and providing your feedback. We can understand why you might be frustrated if you were not able to connect with someone to the help you need. We would like to see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #110439 in a private message.
• Facebook (https://bby.me/k3t108)
• Twitter/X (https://bby.me/9r3pqe)
• Instagram (https://bby.me/4g2w84)
Edgar is an amazing customer service representative. He truly helps customers from the bottom of his heart. He took his time to explain everything clearly, patiently answered all my questions, and gave me multiple options based on what I actually needed. His kindness, professionalism, and genuine care made a big difference. Excellent service—thank you, Edgar!
Tuve que ir dos veces y aunque no tenían lo que buscaba, me ayudaron a encontrar algo similar y disponible.
Great service, lots of stock, friendly & knowledgeable associates. Got what I needed!