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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13922 reviews)
Victor C
June 20, 2026
1 out of 5
Sold me a defective laptop. I had to replace the keyboard in less than a year. Then in less than 3 years it was bricked.
I went to geek squad which outsourced the repairs to Kentucky. The Kentucky site said the motherboard has to be replaced but they don't replace motherboards for that model because customers are never satisfied since it always fails again.
To top it off they gave me back the laptop with a ton of new scratches including a deep scratch that ruined the cover's aesthetics.
Finally, the outsourced Kentucky repair crew doesn't even tell you anything useful at all about how they decided the laptop is unrepairable. They just say they won't fix it.
Absolutely putrid experience. Flushed thousands of dollars down the drain with no possible recourse.
Response from Best Buy
June 20, 2026
Hello, Victor,
Thank you for reaching out to us here. We understand how important a laptop repair can be, and we would like to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 175055.
Facebook (https://bby.me/jWPYLS)
Twitter/X (https://bby.me/t6zWs9)
Instagram (https://bby.me/qxXsww)
We look forward to assisting you there.
Ricardo M
June 12, 2026
1 out of 5
Llevo 4 meses intentando que me contesten una llamada y nada
Cómprate mi cámara y lente en otro lugar 6K que perdieron
Onelia G
June 10, 2026
1 out of 5
Muy pésimo el servicio al cliente, llamar es inútil puesto que no contestan el teléfono. Por otra parte, quedaron en hacerme la devolución de mi iPad en 5 días laborales y llevo 3 semanas esperando. Vine aquí esta tienda confiando que tendrían un mejor servicio pero fue un error.
Efraim R
June 09, 2026
5 out of 5
Purchased a Bluetooth speaker easy parking . Service was quick.