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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13730 reviews)
Edwin B
March 04, 2026
1 out of 5
Rápidos cobrando peroooo lentos atendiendo los clientes.
Rodolfo C
March 02, 2026
1 out of 5
Best Buy service Hato Rey Sucks big time !
They make you wait a long time for nothing
I bought a new laptop with all the programs and to transfer my files from my old lap top .And it has been an odyssey for that !
The first time and last time I buy anything here !
Response from Best Buy
March 02, 2026
Hello Rodolfo,
We can see why you’d be upset with the excessive wait time that you experience while getting your date transfer. Your feedback matters, and we want to make sure it’s fully documented and see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #124831 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/tf5z6d)
• Twitter/X (https://bby.me/20te0c)
• Instagram (https://bby.me/dkn60t)
Kirssy V
March 02, 2026
1 out of 5
Fui donde tres empleados explicándole que deseo solicitar la tarjeta de crédito y de paso comprar un abanico purificador de más de $500, salí sin la tarjeta y sin el abanico, porque nadie tuvo ningún interés..
Paulette V
February 28, 2026
1 out of 5
Soy de Ponce y antes de ir a la tienda quiero asegurarme si lo que voy a buscar lo tienen disponible. 5 llamadas a diferentes horas y nadie contesta .