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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13222 reviews)
Tremenfer E
April 15, 2025
5 out of 5
Algo caro pero excelente servicio
jose G
April 12, 2025
5 out of 5
Muy buenos precios
Natalie E
April 11, 2025
5 out of 5
Excelente servicio. Los empleados muy amables y atentos.
Giuliano F
April 11, 2025
1 out of 5
Llevé mi computadora para arreglar la baterías, me llamaron al día después con el diagnóstico diciendo que solo es la batería. Cuando ya arreglaron la computadora, me llaman para decir que después de montarle la batería se dañó un componente. No se querían hacer responsables, no recomiendo esta tienda para nada. Tengan cuidado. Llamé a Apple y en menos de una hora me resolvieron, mejor trabajen directamente con Apple. Si van a comprar una Mac o producto Apple, salen mejor comprando directo con ellos que si respetan al cliente y tienen la honradez de aceptar errores.
Response from Best Buy
April 11, 2025
Hi, Giuliano,
Thank you for taking the time to share this review here. We hate to hear that more problems popped up after having your computer serviced by Geek Squad, and can understand your feelings here. We would like to get some additional information from you, and ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65033735. We look forward to hearing from you!
Regards,
^Katie