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Frequently Asked Questions About Best Buy Hato Rey

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Recent Reviews

4.3
(13222 reviews)
Tremenfer E
April 15, 2025
5 out of 5
Algo caro pero excelente servicio
jose G
April 12, 2025
5 out of 5
Muy buenos precios
Natalie E
April 11, 2025
5 out of 5
Excelente servicio. Los empleados muy amables y atentos.
Giuliano F
April 11, 2025
1 out of 5
Llevé mi computadora para arreglar la baterías, me llamaron al día después con el diagnóstico diciendo que solo es la batería. Cuando ya arreglaron la computadora, me llaman para decir que después de montarle la batería se dañó un componente. No se querían hacer responsables, no recomiendo esta tienda para nada. Tengan cuidado. Llamé a Apple y en menos de una hora me resolvieron, mejor trabajen directamente con Apple. Si van a comprar una Mac o producto Apple, salen mejor comprando directo con ellos que si respetan al cliente y tienen la honradez de aceptar errores.
Response from Best Buy
April 11, 2025
Hi, Giuliano, Thank you for taking the time to share this review here. We hate to hear that more problems popped up after having your computer serviced by Geek Squad, and can understand your feelings here. We would like to get some additional information from you, and ensure your feedback is formally documented on a Corporate level for internal review. To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65033735. We look forward to hearing from you! Regards, ^Katie

About Best Buy Hato Rey

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