Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13442 reviews)
Rica C
September 08, 2025
5 out of 5
Excellent service by Ramón. I couldn't have asked for a more professional but appropriately personable Geek Squad rep wait on me. And, he was able to clearly and patiently explain what I needed to know about my laptop on a level that I could understand!
Daniel M
September 07, 2025
3 out of 5
Caro
Leonel G
September 06, 2025
1 out of 5
La pero compañía para hacer una compra de enseres llevo 2 meses tratando con servicio al cliente que recoja y me cambie dos artículos que le compre y tengo apuntado todos los números de casos ya que no me an podido ayudar y ni ungerente me an comunicado. De verdad que no le recomiendo esta tienda son muy bueno para vender pero para resolverle al cliente que con mucho sacrificio suda el dinero para poder comprar las cosas y que uno se siente qué le estén robando es un bochorno.
Llevo de tras de ellos llamando dolos todos los días para que hoy me vinieran a decir después de 2 meses llamando al servicio al cliente que valla mejor aa la tienda por que ellos no me puedes hacer el cambio por teléfono de los 2 artículos que compre que me llegaron dañados es un bochorno y cuando le digo pued devuélveme el dinero me dice que tampoco puede si que so que también te roban son unos payasos mano.
La peor experiencia lo que da ganas es de tirarle las cosas en la puerta no sirven.
No pierdan su tiempo con esta gente