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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(12990 reviews)
Kulze H
November 21, 2024
5 out of 5
Empleados sumamente amables y te ayudan a encontrar lo que buscas o las dudas que tengas.
John H
November 20, 2024
1 out of 5
Don't buy appliances here. The wait alone is always 30-45min, they're constantly chatting and the buying process is simply a nightmare
Response from Best Buy
November 20, 2024
Hello John,
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. This is never how we want our customers to be treated. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64450035" and share your full name, email, and phone number.
Thanks,
^Jacob
D L
November 18, 2024
4 out of 5
Great service at the Hato Rey store, although making appointments for service can be challenging. Also, if you call BB in the US to make a local appointment, the toll free number cannot find a way to make it, so you have to keep on trying for hours sometimes.
Rosa F
November 16, 2024
1 out of 5
Pésima experiencia!!! Intentando de resolver una situación y te tratan con actitud. Se comprende el ajetreo por que estamos en fiestas y se encuentran muchas personas en tienda comprando pero no significa que tenga actitud con el cliente. BTW no es la primera vez que me ocurre.
Response from Best Buy
November 16, 2024
Hi, Rosa,
Thank you for reviewing your recent visit. We always wish for you to feel welcome and to be treated with respect when visiting with us. We would like to review this at the Corporate level and see about improving future experiences.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64434530" in your message. Thanks!
Kind regards,
^April