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BestBuy.com pricing is not available in Puerto Rico.
Please visit your local store for pricing.
Best Buy Hato Rey
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Hato Rey
How do I check product availability?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(13361 reviews)
Minelva V
July 15, 2025
1 out of 5
Poco empleados, lentos en servicio. No toman los teléfonos.
Response from Best Buy
July 15, 2025
Hello there, Minelva.
Thank you for taking the time to reach out on Google with a review. We defintiely understand the importance of speaking with someone at your store before making the trip. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #16135 in your message. You can find us here:
Facebook (https://bby.me/64u7w4)
Twitter/X (https://bby.me/0ae198)
Instagram (https://bby.me/uh9sle)
We hope to hear from you!
Cheers,
^Ryan
Prob 8
July 15, 2025
5 out of 5
Funny how things are. Walked in and asked the first person who greets people. Got little help. But then asked another rep (didn't get his name) and he went far and beyond to help me. Timing is everything.
Wanda R
July 12, 2025
5 out of 5
Hoy estuve por la tienda de hato rey...y quedé super agradecida de Joseph ...un empleado muy amable y dispuesto a dar la milla extra por el cliente
Isidra C
July 12, 2025
5 out of 5
Excellent service