Came in with my husband a few times to get our phones upgraded as well as add a new line. *****DILLON*** Was our customer service rep and he was absolutely amazing! He is very knowledgeable and was able to explain the details of every question we had in depth and gave us the comfort of making decisions in confidence with the information he provided. GO SEE DILLON!!!
Went in today to buy a GoPro camera. Asked someone to unlock the case they said they don’t have a key but would get someone to help. 30 minutes passed and I asked another employee to open the case.. also had no key.
How do so many people work there and cannot even help? Absolutely ridiculous I had to wait 35 minutes and still no one came
To assist me! Left the store after waiting so long. Couldn’t make the purchase because no one has keys! Doesn’t make sense to have so many employees that can’t even help
Response from Best Buy
August 23, 2025
Hey there.
Thank you for your review, Sara. We can understand how you are feeling regarding your recent experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/8taemo)
- Twitter/X (https://bby.me/yigxoo)
- Instagram (https://bby.me/m9sxfy)
When reaching out, please mention it is regarding your Google Review 33858.
Kindest Regards,
^ Vanessa
The sales clerks were very knowledgeable and helpful the prices were just right
Joel in the television department is awesome. He went through all the options we were interested in , showed us several brands giving us true facts about each brand and feature. He goes above and beyond for his customers and because of him and his wonderful customer service I am now interested in purchasing again with best buy. For anyone going to look at televisions ask for this young man to help you, you won't be disappointed.