Elizabeth B
January 22, 2026
I think it’s safe to say when your computer dies, it’s a lot to go and spend thousands of dollars on another one. It doesn’t help when the customer service person says “well let me ask you a question. Do you break all your devices??” Not only was the question irrelevant to purchasing a new computer, it was condescending enough that I walked out. Trying to shame people isn’t a good sales tactics
Response from Best Buy
January 22, 2026
Hello, thank you for taking the time to share your experience with us. Sensitivity is definitely important when helping someone replace their computer. Can you please reach out to us on Facebook (https://bby.me/7ziqke), Twitter/X (https://bby.me/512xws), or Instagram (https://bby.me/vuylsv) with more information about your experience? Please begin your message with "This is regarding my Google Review #107937".
Anthony gave me top notch service today. The brand keeps its 5 star brand reputation thanks to employees like Anthony. Thank you I will be back 👍
Annette at Warwick Best Buy is the best. Extremely knowledgeable and very helpful.
Jamie and Dave/David from the geek squad was very helpful and knowledgeable when I was there on 1/9. I was glad to have went when I did as the store wasn't over crowded and I was able to have a genuine and productive conversation of my concerns and needs for the computer we ended purchasing!