Best Buy Warwick

So disappointed with Best Buy Service - I bought a GE fridge in 2019 and it stopped working completely. I called today and I am a BB credit card holder, a Total Tech Member ($179+tax! a year) and have been a loyal customer the earliest they can come is more than 2 weeks (Feb 21) and they wanted me to pay first (before they gave me the date)! I called a local repair company and they can come tomorrow! The agent noted that a fridge is something we must use everyday yet this is the best they can do - AWFUL

Friendly staff. Good selection.

We stopped at this Best Buy right before a weekend trip because we urgently needed to replace a cell phone. Unfortunately, the service was extremely disappointing. It was nearly impossible to find an actual Best Buy employee on the floor. The only person we were able to locate was a phone company representative, not a Best Buy associate, and he was very pushy rather than helpful. We just needed assistance getting a phone quickly, but instead spent a lot of time searching for someone who could actually help. For a store this size, the lack of accessible staff made a stressful situation even worse. Definitely not the experience you’d expect when you need quick, basic assistance.

Got a new headset and ordered online, picked up at the store. Smooth, easy and seamless. The only weir moment was when I first entered the greeter directed me where to go to pick up my order, when I walked past him 5 minutes later he asked the same thing....either I'm very unmemorable or "we" all look alike.