I wanted to buy a TV over the phone & explained that my phone & tablet are very old not dependable, they said no problem but then had me do all the requirements that I could do on my tablet but in the end, I was transferred to another agent & wanted all the info again. After 45mins, I had enough of them & told them I was done & to cancel and delete all the information I had given them. Worst experience ever!!!
Response from Best Buy
July 16, 2025
Hi, Michael,
Thank you for taking the time to leave this review here, although we hate to hear you were unable to reach the support you needed while attempting to purchase a new TV. We can understand your feelings, and would be happy to see if we can help in any way.
To get started, please send us a message on Facebook (https://bby.me/4r91hp), Twitter/X (https://bby.me/wpgvte), or Instagram (https://bby.me/xan2rx). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64018699. We look forward to hearing from you!
Regards,
^Katie
Love this place, staff is friendly and there's been everything I've ever needed electronic wise. Returns are easy and overall affection cool place to just look around.
Staff are very helpful in locating my needs and knowledgeable off their products.