quincy k
September 30, 2026
im trying to understand how I can schedule an appointment on the Apple website to have my phone replaced, show up on time (4:40), and be told they can't do it because they are busy and to come back another day.. what the hell was the point of the appointment then? just wasted 30 minutes of gas and my day
Response from Best Buy
October 01, 2026
Hello,
Thanks for sharing this with us. Having a working phone is certainly important. We understand scheduling an appointment only to have it be declined when you arrived for it, isn't an ideal situation. We'd like to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/jVzrf0), Twitter/X (https://bby.me/Fc5aKa), or Instagram (https://bby.me/df7ZY7). Be sure to mention your "Google review 228751" in your message.
David N
September 29, 2026
Terrible customer service. Still trying to wrap my head around the fact they don’t understand “life time warranty”.
Response from Best Buy
September 29, 2026
Hello, David,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience getting assistance with a warranty. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #228196" for reference. You can find us here:
Twitter(X):
https://bby.me/yw4asv
Facebook:
https://bby.me/SRZ8YR
Instagram:
https://bby.me/iVTVES
I just wanna shout out Thomas who was on the sales floor! He helped my mom and I decide what the best computer was for her and he was super patient!! Highly recommend!
Jordan in the pick up department is quite rude , I did however give him 1 star because at least he showed up. Very poor attitude all the way around. I will never purchase anything there again
Response from Best Buy
September 13, 2026
Hello Erin,
Thank you for sharing your feedback. We can see why you’d be upset. We understand your concerns regarding the interaction you had in the pickup department and feeling that the level of customer service and professionalism you received did not meet your expectations. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #221930 privately.
• Facebook (https://bby.me/PrH3Jl)
• Twitter/X (https://bby.me/6PGzBL)
• Instagram (https://bby.me/5Be6qh)