Decent selection of electronics and the staff are generally helpful and knowledgeable. However, I found the checkout lines to be a bit long during my visit, which was frustrating. Overall, a good place to shop if you can manage the wait.
Response from Best Buy
April 23, 2026
Hi Laura,
Thank you for the 3-star review! We appreciate you taking the time to share your feedback as it helps us offer a better customer experience in the future.
To formally document your feedback, feel free to connect with us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 145112 in your details.
Laptop came in with audio issues and left with both no audio and no microphone. Not to mention my laptop got reset and now I gotta set it up again all for nothing.
Response from Best Buy
April 23, 2026
Hello, Jesse,
Thank you for leaving a review. I can understand expecting your repair to be completed successfully and within your expectations.
If you would like us to take a closer look at this repair, please send us a private message on social media. We are happy to assist you on any of the following platforms: Facebook (https://bby.me/PraK3U), Twitter/X (https://bby.me/2OTU7J), or Instagram (https://bby.me/yebOhh).
Please mention the phrase “Google review #144976” when messaging us.
Writing this review specifically about the thoughtful manager, Hailey, at the Warwick location. I've had a few issues with online orders, and each time she was able to sort it out and ensure that the issue was corrected. Bravo.
Horrible experience! I bought a $500 apple gift card last week for my daughter,she trying to buy apple air max on Apple Store website but it says the apple gift card is invalid ,so I go back to bestbuy customer service for help ,they said let me call the apple support for help,after I have talked on the phone with apple support service for 50 minutes,apple support team said let me go back to bestbuy for refund or switch a new one, but when I go back to talk the bestbuy customer service, they said they can’t give me a refund or credit, and then let me call back to apple support team again,we talked on the phone for 40 minutes but still not resolved the issue, they let me wait about 10 days and Apple Store will send me an email about the solution. Do not buy gift card in the bestbuy!
Response from Best Buy
April 16, 2026
Hello,
It is upsetting to have issues with an Apple Gift Card. Below is a link to the Terms and conditions of Gift Cards. This may help you resolve this matter.
https://bby.me/GlZngR
If you need additional assistance or would like to discuss your experience. Please mention review #142305 when connect on social media link.
Facebook (https://bby.me/n47bYd)
Twitter/X (https://bby.me/a3begH)
Instagram (https://bby.me/lDNIlC)