Fast, courteous and very helpful
David Graves Was unbelievably
Helpful with our phones. Also very patient dealing older people. A 5 star.
I recently purchased a budget-friendly Pioneer subwoofer/amplifier combination and had it professionally installed. The results exceeded my expectations. Maintaining the factory appearance was a priority, and the technicians, John and his colleague, exhibited professionalism and expertise throughout the process. The installation was completed to a high standard, with meticulous attention to detail; all wiring was neatly routed and securely connected. I wholeheartedly recommend their services.
Elizabeth A
January 01, 2025
I usually default to Best Buy for all my electronics, and go into the store to shop 4-5 times a year. I had the weirdest experience at this specific Best Buy, and it looks like I’m not the only one from the reviews.
I wanted to buy a specific apple product, had already done my research, and had no questions. I went to the apple section, and expected to wait for a bit.
25+ minutes later, I had been completely ignored by multiple employees, had been told by another employee that he was busy (fair) and watched two other employees help customers who arrived after I did.
I left, and mentioned to the manager that I had been waiting for a long time. I figured she might want to send some extra folks over there since there were still people waiting. Instead, she let me know that it was my fault since I hadn’t joined the help queue when I entered.
Couple of things here:
1. She greeted me when I entered the store, and didn’t mention anything about a queue.
2. None of the employees mentioned anything about a queue.
3. There is no signage with any type of process explanation in the apple section.
It felt like a weirdly defensive and finger-pointy response to a relatively innocuous comment of “hey, I was waiting for a long time. I don’t want to be a jerk, but thought you might want to know.” I don’t think I’ll bother with Best Buy for a while.
Response from Best Buy
January 02, 2025
Hello, Elizabeth,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64632635. We look forward to hearing from you.
Sincerely,
^Deysha