Best Buy Warwick

Wish I could do zero stars. We returned a Bestbuy.com tv purchase of an Open Box-Excellent TCL 32" TV to the Warwick Best Buy yesterday. According to the tracking on our order, it came from Trumbull, CT. We explained in detail what the defect was and that the TCL Support representative we had called for assistance suggested that we return it as there was a problem with the tv. The receiver was not working properly and it could not see the remote unless you were less than 3 ft away and the standby light was not working. He said it was likely a power issue after running us through several steps. The young girl at the Warwick Best Buy service desk could not have cared less and clearly did not listen because the tv is now again listed as an Open Box-Excellent item but now magically available at the Warwick store, where it had not been listed earlier that day when we checked to see if we could exchange it. We checked again later that night after we returned it because we had a feeling that it might happen based her her response and sure enough, we were right! I tried to call the store this morning to speak to the store manager about it but you cannot call any Best Buy store and speak to someone at all! You can only get the automated attendant or someone at Best Buy online whobwas unable to do anything because problem reporting can't be sent to the actual store. Can only go there in person and we are not making the drive upbthere again! It's not like the store was busy either of the 2 times we were in there this week so I don't understand this no phone call policy at all. And we are now wondering if we were even the second suckers to buy this tv or maybe even more? Do not believe their "Geek Squad Certified" nonsense. This young girl ignored us and just returned it and put it back in as the same status and I am betting this happens more than it doesn't with defective returns. I don't believe it was ever truly "Geek Squad Certified" and the issue with it was never vetted and still hasn't been. We repurchased the tv at another store on the way home and had no issues with the installation and setup so it was clearly that tv. We just wanted to prevent another person from going through the same hassle with it that we did. While I used to trust Best Buy as a reputable place to shop for all of my electronics (many have been bought there and under their open box options), based on this experience, I will never shop there again. Don't know what happened to Best Buy but I no longer consider them trustworthy.

Inventory is weak. Didn't like the fact that I was talked into a product I didn't need. When I went to return hours later there was a restocking fee. Management needs training on how to deal with customers. Will not be back to this store and will find alternative places to shop.

I got half of what I needed, but I guess the way I looked no help was offered until I found the item myself and headed to stand in line. Why ask if I need assistance after I had to find my own item?

Customer service could be better...