Horrible experience. Trying to buy an expensive laptop, and the first guy just wasn’t helpful and walked away immediately. Took fifteen minutes just to be sold the lab top once we found it. Then we got lied to when trying to set up a transfer from one computer to another. Online, it says very clearly that it’s $99 for a transfer, but they were trying to upsell me on a membership and claiming no, $150 when it says that nowhere!! I was told it was more if I didn’t set up my own computer when I was purchasing it but it was $99 for transfer, but the dude at the service counter and the geek squad manager lied and said it was $150 and wouldn’t give me a solid reason why! Now they’ve lost my money and I’m going elsewhere for the transfer.
Response from Best Buy
October 09, 2025
Hello, thank you for sharing your experience with us here. Seeing 2 different prices would be quite confusing when trying to get your services scheduled. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #53666".
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Should be called WorseBuy, the manager was extremely unprofessional and didn’t want to process the return unless I buy a year membership, I left and now I’m processing all my purchases trough Amazon, that’s how business going broke, no for prices but for but for bad service
Expensive, but good place to buy cameras for the house.
Brian R
September 09, 2025
The level of incompetence, improper training, and mistakes made on every level when I bought an appliance from best buy is astounding. Avoid the headache, shop elsewhere.