Sleepy
September 04, 2025
I went to this Best Buy to get my laptop fix because it won’t update. Everything on that laptop work good except for that update. In order to fix it, I would either have to pay $180 a year for 24/7 services or I would have to pay at least $300 to repair. So I just left cause that is expensive and dumb.
Response from Best Buy
September 05, 2025
Hello,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting your repair to be cost-effective.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/vbqpr3), X (https://bby.me/2knzrh), or Instagram (https://bby.me/hb1vm6).
Please be sure to mention “Google review #39642" in your social media message.
We look forward to assisting you!
vinny v
September 04, 2025
Great customer service every time I go there. The geek squad was enormously helpful when I brought in my laptop for service, would definitely recommend going there.
Alexa B
September 02, 2025
Rude Sales Associate
When I politely asked Sebastian for a manager he rudely scoffed like it was an inconvenience to him. The reason I wanted a manager was because I was denied a student discount that I was told is possible over the phone, which is highly misleading and confusing. Luckily I was given a price match however that was only after I confronted him on his behavior and had the managers assistance. I wouldn’t have even been upset about being denied the discount but after being treated like that by an associate, I was genuinely enraged. I will be canceling my plus membership and advising others to just order from amazon because that is an unacceptable thing to do when your whole job is to provide customer service.
Response from Best Buy
September 03, 2025
Hello and thanks for reaching out, Alexa.
We understand the frustration when your experience in one of our store does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/9jat9n), Twitter/X (https://bby.me/g5treb), or Instagram (https://bby.me/60aj8i), and mention your Google review, 38877.
Regards,
^ Graham
Came in with my husband a few times to get our phones upgraded as well as add a new line. *****DILLON*** Was our customer service rep and he was absolutely amazing! He is very knowledgeable and was able to explain the details of every question we had in depth and gave us the comfort of making decisions in confidence with the information he provided. GO SEE DILLON!!!