Best Buy Warwick

Great store and location

Great service. Kudos to Kevin and Colin!

I purchased a laptop in the store and they provided a ship date to me. I never received the laptop and I went in and purchased another one that I could take home with me since I had a work deadline and couldn’t wait any longer. I requested that the original order be canceled. They told me they couldn’t cancel it, that UPS had the shipment and that I should contact them. I then went into the UPS tracking information which Best Buy provided to me with my order and it stated that UPS printed the label out but they have not received the package yet to ship. I showed that to the customer service agent and he said “oh yeah that’s what it says on my screen too” so number one he wasn’t truthful about why I haven’t received my order yet and then number two he still would not cancel my first order that hasn’t even shipped yet. That is not right by any means. I then contacted a live agent via chat and eventually (after and hour in the chat app) they said that they were going to refund my money immediately since the order never went out to be shipped. They also said I should receive an email confirmation stating that (which I screenshot) so of course I check my email and never received an email and did not receive my money either. How is this appropriate, I could understand if the order was in transit and then I’d have to wait for it to come in and then bring it to the store and return it. The problem is it wasn’t even sent to the shipper that is not right. Why do we have to sit down and get pushed around by these big companies. This is the first negative review that I’ve ever written and I won’t hesitate to tell people how bad my experience was at Best Buy. I will never shop there again.

Best Buy.com does not honor their price guarantee. I found an identical item on Walmart.com and they would not honor their price match. False advertisement at its finest.