Best Buy Warwick

Geek squad...best evah

I write plenty of reviews, but almost never for retail stores. As someone with an IT background, I usually prefer to shop on my own and avoid interacting with sales associates because I don't enjoy feeling pressured. This visit was different. I was buying the last Pixel Watch 4 LTE and a smart bulb when my grandfather's low blood sugar alarm suddenly went off. Instead of rushing me or walking away, the employee helping me stayed with me, made sure everything was okay, and patiently continued helping me until I was completely finished. It was only about 15 to 20 minutes, but he never made me feel like I was inconveniencing him. What stood out most wasn't that he was knowledgeable. It was that he was genuinely kind, patient, and present when the situation unexpectedly changed. I never caught his name, but if management happens to read this, I hope you can identify him from my purchase on Saturday. Employees like him are the reason customers come back. He turned what could have been a stressful interruption into one of the best retail experiences I've had in a long time.

Excellent staff got me in out and made my customer membership count everything was seamless

Not entirely sure what the point of having a physical store is anymore. None of the products that were listed as "On Display" were actually displayed in the store. Don't expect any of the staff to ask you if you need help, either. Forever just ordering online and picking up and probably not from BB unless they are the cheapest option. Not like they have the same insurance program as they used to so there's no point in being loyal to them.