Best Buy Anderson

The Anderson Best Buy may be a great place for in store purchases , but the online experience is lousy. In the past six months I have ordered two TVs from Best Buy. One TV was supposed to be shipped from another state but it never arrived at all and other TV that was supposed to have same day delivery from the Anderson store. When it was not delivered as promised, I cancelled the order. It seemed like a bait and switch issue -promise delivery but then don’t deliver. Cancelling the order was another hassle. The effort it took to finally speak to a human was absurd and when I did speak to someone she had little to no new information to share. (Calls go to a call center and not to the local store. ) The agent on the phone was nice but she was unable to help. I was invited to go to the store myself but I wanted delivery because I did not want to have to get a TV out of the car and into my home. Both experiences were very frustrating and I can’t think of why I would try to shop at Best Buy again.

Great 👍🏻

I bought Call of Duty: Modern Warfare 3 for PS5. When getting home, I unwrapped the game and inserted it into the console so began the download process from the disc. However, the disc directs you to the COD site, and instead of being able to download it from the store, it asks for you to pay ($69.99). I already had the recent massive COD patch downloaded and yet, still couldn’t access the game u just paid for. After deleting everything COD related and trying again, spending another day downloading the patch and attempting to download from the disc, I was still unable to find success. Online there are reports of individuals having the same problem, as these have been separated from the COD site. Frustrated, and less then two days after buying the game, I returned to Best Buy to return this defective product. Not that it’s damaged, but that it has a software flaw that’s in the COD system, but I got the game from this brick and mortar store. Guess what? They refused, citing their open game policy. The MOST they would do is give me a replacement item, collecting my contact info, and which the replacement product would likely work exactly the same while selling my contact info to third parties. Because I’d rather not go through the same issues, I simply asked for a refund of the product. A product THIS STORE sold. Again, they refused and one of the workers said I needed to contact the manufacturer. If Best Buy gave me a defective computer or tv, would they also refuse? They’ve placed profit above customer satisfaction and simply cannot do what’s right. Don’t just avoid this store, but Best Buy in general. If they only want your money without giving good customer service, then they don’t deserve your money and do deserve to go out of business. As for the unhelpful workers? Good luck with your pensions when this place fails.

Went to buy a mouse It was bad stopped working immediately when I got home … so I went back again to see if they could figure out what was the problem and they couldn’t… so I went to the back and bought another Consair mouse and that one stopped working as well……. I don’t recommend buying a mouse form them.