Went to buy a mouse It was bad stopped working immediately when I got home … so I went back again to see if they could figure out what was the problem and they couldn’t… so I went to the back and bought another Consair mouse and that one stopped working as well……. I don’t recommend buying a mouse form them.
Ashley S
November 19, 2025
Customer service is pretty poor.
Very UNPROFESSIONAL! The staff provides false information and takes no accountability for their errors! The management doesn't even have the customer service skills or knowledge to deal with any customer or issue. I calmly presented my issue to the staff and they got defensive after realizing their misleading information was the cause. DO NOT GO TO THIS STORE UNLESS THEY GET AN ENTIRELY NEW STAFF. I will be going to corporate.
Response from Best Buy
November 18, 2025
Hello Janie,
Thanks for reaching out and providing your feedback. We always want to hear that our employees are conducting themselves with the upmost professionalism, so you review concerns us. We would like to learn more and see if we can help in any way. You can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #71002 in a private message.
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Steven C
November 18, 2025
Funny how a return policy is made known after it's too late instead of specifying that to a customer before purchase of product. Can't say if it was an honest mistake, or my girlfriend was taken advantage of while trying to buy a surprise gift.... I'm hoping it was just a mistake, but even with that being said, no rectification of the employee's mistake? She's just out the money... be careful folks, something smells funny here. Wish less than one star was an option.
Response from Best Buy
November 18, 2025
Hello, Steven.
Thanks for your review. We can certainly understand your concern here regarding your girlfriend's recent experience. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/n1j80d)
- Twitter/X (https://bby.me/goqshw)
- Instagram (https://bby.me/04g66i)
When reaching out, please mention it is regarding your Google Review 70988.
Kindest Regards.