Best Buy Bluffton

Muito bom de verdade

The BestBuy in Bluffton, South Carolina, is an absolute disgrace when it comes to customer service and reliability. My experience with their so-called "Apple repair service" was nothing short of infuriating. I made an appointment through Apple Support to have my iPhone screen replaced, receiving a confirmation email for a weekend slot at this location. I drove **two hours** to get there, only to be met with utter incompetence. Upon arrival, the staff casually informed me that they **never** have an Apple technician working on weekends. Let that sink in: a major retailer, partnered with Apple, allows customers to book appointments for services they *know* they can’t fulfill. No explanation was provided for why the system permitted the booking, no accountability taken, and no attempt made to rectify the situation. The staff’s indifference was palpable, as if wasting a customer’s time and effort was just another day at the office. This isn’t just poor service—it’s a complete failure of basic operational competence. Why have an appointment system if it’s not synced with technician availability? Why confirm an appointment via email if the store can’t deliver? The lack of communication, foresight, and basic respect for customers’ time is appalling. BestBuy Bluffton’s management should be ashamed of this embarrassing display of unprofessionalism. Save yourself the headache and avoid this location at all costs. If you need Apple repairs, go directly to an Apple Store or a more competent third-party provider. BestBuy Bluffton has proven they can’t be trusted to deliver on even the simplest commitments.

Terrible customer service when trying to check out..

I stopped by the Bluffton Best Buy today, & although I wasn’t able to find what I needed, Lizzie pointed me to right where to look, & even came to help me look for the items. She was a pleasure to deal with. It’s customer service like this that keeps us off of Amazon & in our communities’ stores! Her & Raivonne, both, have offered me excellent customer service & should be commended.