Excellent customer service
Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
Major shoutout and Kudos to Brandon N!! We came in from out of town due to a speaker not working. Brandon took his time to confirm what our next steps will be. He was kind, patient, and explained everything clearly.
Thank you Brandon! You’re a jewel!
Mckenzie was absolutely amazing and very patient to work with. I give her 10 stars. But the manager had a very negative energy. Was slamming stuff huffing and sighing when he had to come help with me return. Sad because I had a very pleasant encounter with Mackenzie before he came and took over. Worst serve ever in all the years I've been dealing with best buy .
Response from Best Buy
May 16, 2026
Hi there!
Thank you for your review. We appreciate you sharing your experience with us, and aim to provide a highre level of service in the future.
To formally document your concerns, feel free to reach out to us on Facebook: https://bby.me/2gkfsN, Instagram: https://bby.me/NhOJ15, or Twitter/X: https://bby.me/TbGmsN and reference Google review 153118 in the details you provide.