Major shoutout and Kudos to Brandon N!! We came in from out of town due to a speaker not working. Brandon took his time to confirm what our next steps will be. He was kind, patient, and explained everything clearly.
Thank you Brandon! You’re a jewel!
Mckenzie was absolutely amazing and very patient to work with. I give her 10 stars. But the manager had a very negative energy. Was slamming stuff huffing and sighing when he had to come help with me return. Sad because I had a very pleasant encounter with Mackenzie before he came and took over. Worst serve ever in all the years I've been dealing with best buy .
Response from Best Buy
May 16, 2026
Hi there!
Thank you for your review. We appreciate you sharing your experience with us, and aim to provide a highre level of service in the future.
To formally document your concerns, feel free to reach out to us on Facebook: https://bby.me/2gkfsN, Instagram: https://bby.me/NhOJ15, or Twitter/X: https://bby.me/TbGmsN and reference Google review 153118 in the details you provide.
Availability for Geek Squad help is best by making an appointment. They are good and don't rush you or try to over sell you.
The customer service was impeccable.
They treated me very nicely.
they made sure to get my ipad up And runnin