Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2697 reviews)
Emily R
September 02, 2025
5 out of 5
I was helped by a Jesse at the store with headphones. I made a mistake on my end on selection availability and the store made a mistake on display price and she was able to eventually meet the price which I greatly appreciate. I prefer to buy in store and support local stores and by price matching I was encouraged to do so. It means a lot. Thank you Jesse for your time and understanding with me. Sincerely
oppurtunist182
August 30, 2025
1 out of 5
I have never had a worse customer service experience. The employees were incredibly rude and completely zoned out. Truly the lowest level of hospitallity and helpfulness imaginable.
Response from Best Buy
August 31, 2025
Hello, thank you for leaving us a review. I also expect to get prompt and friendly customer service. Can you please reach out to us via private message on one of the following platforms with more details about your experience? Please start your message referencing your Google Review #37208.
Regards,
^ Jason
Facebook (https://bby.me/4ht88v)
Twitter/X (https://bby.me/ckkp9m)
Instagram (https://bby.me/ggm7jb)
Erik R
August 26, 2025
5 out of 5
A lot of really neat stuff. And had probably six different employees ask if we needed help. It was nice to feel like they were paying attention.
Huni C
August 19, 2025
1 out of 5
Place runs like a swiss watch with sand in it. 1 person to check out the entire store, and shes trouble shooting a broke laptop. Whoever is the manager. Tighten up.
Response from Best Buy
August 19, 2025
Thank you for taking the time to provide this feedback. We always strive for the best, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams and assist in any way. To do so, please send us a message on Facebook (https://bby.me/b71c1d), Twitter/X (https://bby.me/hq172r), or Instagram (https://bby.me/x6yq8g). Please also include Google Review number 31673.
Best,
^Allison