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Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2831 reviews)
laura k
August 24, 2026
1 out of 5
Absolutely ridiculous trying to get a refrigerator from the west Ashley location. Bought an open box refrigerator 9 days ago, and got it scheduled for delivery for the earliest time which was two Mondays out. Monday morning comes around and we get an updated schedule time for 1:10pm delivery drop off. When we checked again around 10am, the delivery was changed to cancelled. No call, no communication. We went to the store and talked to the manager and left without any information about when the refrigerator would actually be delivered. Calling the store number sends you to a customer support line that does not help and states that the store itself does not take phone calls. I would not recommend this location for any large appliance purchases or deliveries. This was a huge waste of time and an inconvenience for both myself and my partner since we took the day off specifically for the refrigerator delivery.
Response from Best Buy
August 24, 2026
Hello,
Thank you for your review. It can be frustrating when a delivery doesn't happen as it should, so we understand your disappointment. If you are in need of assistance with your delivery order, or would like to formally document your review, please send a private message on social media. Please include Google Review 209468 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Tera A
August 15, 2026
5 out of 5
Great service
Sara B
August 09, 2026
5 out of 5
The meat at Whole Foods is a step above other local grocery stores. The hot food bar is great, not to mention the salad bar and soup bar. The fresh vegetables are
my favorite.
Brian M
August 05, 2026
3 out of 5
Avoid for laptop sales. Associates will relentlessly try to upsell you. They will try to sell you products that don’t benefit you in any way and may lie/mislead you.