Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2819 reviews)
MacKenzie V
July 23, 2026
5 out of 5
Brandon and his coworkers at West Ashley Best Buy are the most helpful. We were tossed between with which iPhone to pick and everyone was very imformative and helpful throughout the entire process. The employees at Geek Squad were very friendly and walked us through the process of erasing the first phone. Brandon was very patient with us despite the hour it took with Verizon verification. This location is superior to all the Charleston locations and we will only use them in the future.
Sue G
July 23, 2026
1 out of 5
Worst experience with Best Buy. Purchased a new 55" tv with the frame and it was damaged in transit. Was supposed to get a call when the new one arrived and never did. My husband called and it came in 2 weeks later and we were scheduled for installation today. No one showed and we got a lame excuse that they had no "expert" to install. No one told us that even though they scheduled installation today. After many conversations the best they could do was install next Tuesday, now we're into 3 weeks. We told them we were returning the tv and they wanted to compensate us $50. Big deal! We've been customers for at least 30 years and that was the best they could do. That's it for us. No more Best Buy purchases.
Heather T
July 18, 2026
5 out of 5
Customer service was fantastic. Had 2 floor sales people assist with the product I needed. Cashier was friendly & helpful. Very pleasant buying experience
evella a
July 14, 2026
5 out of 5
Thanks Kafele for you help need some electronics go see him….