Best Buy West Ashley

CAUTION! Strict 14 day returns UNLESS you're willing to pay $50 membership fee to get 90 day returns. No exceptions, even if there is something wrong with their product. I didn't like the feeling of being extorted for $50 for the privelege of a reasonable return policy, but I gambled and lost when I needed to make a return on literally, day 15. They would not help me, I was not even offered store credit. I've bought appliances, computers, tv's etc there in the past, but not again. Now I'm stuck with a $308 paperweight. You've been warned.

After looking at some other reviews, I'm starting to notice a pattern. My experience was no better. I got an Oculus Quest 3 on the Best Buy app about 2 weeks ago. When I started using it, I noticed that it was acting up. Games would crash too frequently, and at one point the entire system glitched out and had to reboot due what I can only assume was a fatal error. When I went back to return it, the associate was really kind and tried to help with my return. When she couldnt process the return, she called her supervisor. At first they tried to lie to me by saying since the product was purchased during the holidays, the return windows was only until the 14th. However, my receipt on the app said I had till the 17th, so I pointed out that fact. She then tells me due to the fact that it came with a game (Batman), it was nonrefundable and that the sale was final. I went through Best Buy's return policy and have yet to find anything that says that. So i asked her to show me the policy that they claim exists. Then, what I can only guess was the manager came up and pointed at the policy on the wall for virtual products with codes. I tried telling her that I'm not returning the game, I'm returning the system due to a defect. She looked at me and told me that it is a company policy and not a store policy and that all Best Buys are to follow it and that we could argue all day but there was nothing she could do. I asked if she could at least do an exchange because the system wasnt working correctly. Only for her to tell me that it has a warranty and to take it to Meta. I walked out with my VR and called the Best Buy Customer support line. The lady was SUPER friendly and very helpful and told me that since it's in the return window, it can be returned, then proceeds to tell me that no such policy is in place. I shipped it off and the return is finally processing. Not sure why management had to lie to me and wouldn't process my return, ESPECIALLY since the product was defective and couldn't at least do an exchange. But I can say, that the whole experience really puts a damp on positive outlook I had with this store. Very disappointing!

I just love best buy

Somewhat difficult in returning a Black Friday computer purchase with added digital software. The problems were caused by my hesitancy. Customer Service resolved all problems to 100% satisfaction. No trouble returning the computer, but I was ignorant to the software deadline. Everything was resolved to my satisfaction. I was in error but not penalized. I'll be a return customer to Best Buy.