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Best Buy West Ashley
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Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2740 reviews)
Maleek G
December 12, 2025
1 out of 5
Ms. LEE was very rude at checkout. Thanks to the tall guy who didnt work for Geek Squad who put in the extra help to get me situated.
Bettyanna
December 12, 2025
5 out of 5
Purchased a Bissell Vacuum Cleaner. The gut that helped me was very helpful, informative, gave great advice and feedback!!!!!
😊
Kayla M
December 10, 2025
1 out of 5
We just came to buy a TV and two TV mounts at 6 pm today. The first associate we spoke to wouldn't walk us over to the TVs we were inquiring about even when we asked her to. Then once we found our TV and were ready to check out the cashier was on his phone having an entire conversation the whole time without even speaking to us. The whole thing was weird and awkward because we kept thinking he was asking us something and it was his personal phone conversation.
Just a very terrible experience all together customer service when the average person is coming in and spending at least a couple hundred dollars based off of what Best Buy sells.
Response from Best Buy
December 10, 2025
Hello, Kayla,
Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback, and would like to look into formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #85062" when reaching out on social.
George L
December 09, 2025
5 out of 5
Not a bad Best Buy, they made a few returns pretty carefree. Will return if I ever need, but typically I buy my electronics online.