Great greeting when I entered the store and fantastic customer service at the checkout.
Live out of town needed to repair an insured Apple product
Impossible to contact the store
Impossible to answer simple questions, speaking to a store associate with solve by speaking to a call center agent half a world away
Corporation has absolutely no consideration for the time of its customers and are entirely concentrated on profit gain. If you don’t believe me try to call a store and get help with anything.
Response from Best Buy
May 16, 2026
Hello,
Thanks for taking the time to leave a review. It can be frustrating when you don't get the communication you were hoping for. If you are in need of assistance or want to formally document your review, please reach out to us on social media. Please mention Google Review 153105 in your message.
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Instagram: @BestBuy
Twitter/X: @BestBuySupport
Have you ever tried to call Best Buy now and tried to talk to someone locally in the store? You can’t, because they have a new AI feature that sends you to a call center instead of directly calling the store. Geek squad called me and needed some information about a computer they were fixing , tried to call them back. I was not able to get in touch with the person. This is BS.
Response from Best Buy
May 14, 2026
Hi,
It is frustrating that you are unable to connect with store because Best Buy uses a call center. Let's discuss this experience. Mention review # 152485 when reaching out on a private social media link.
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