so I had to return 2 devices went to desk & Harley immediately started being rude once I said we had to locate receipt told me no cuz it's up to her descripancy & was plane out racist didn't do full search then called Allie and then she walked in back of curtains and Allie came but went straight to the back to speak to her b4 assisting me & they spoke in private and said they weren't gonna help me basically due to how I look obvious race
ist and then camerin cane and wasnr helpful I believe they all are friends and Co hurst into saying they were gonna not help me because I'm blcak and I will not stop until they are fired!!!
Response from Best Buy
December 29, 2025
Hello,
Thank you for the review. That is certainly not the type of customer service we strive to provide, when shopping with us.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 97430
Needed a piece of electronics. Had it. Got it. Gone
Andrés H
December 28, 2025
Ms. Lee was awesome! I got all the information with details about the smartphone, that helped me to feel confident that I was buying the right one. She recommended the right case and screen protector after with the installation. Very happy with the help and time that she invested in me. Thank you,
I went into Best Buy for “one quick thing” and emerged three hours later a changed person.
This was not shopping. This was a holiday survival experience.
The parking lot alone deserves a documentary. Cars circling like sharks. Someone definitely sacrificed a Bluetooth speaker to the retail gods. Inside, it was a beautiful blur of blinking lights, stressed parents, and teenagers sprinting toward PS5 accessories like Olympic athletes.
The employees? Absolute heroes. Calm. Focused. Somehow answering the same question (“Does this work with an iPhone?”) for the 437th time with a smile. I watched one associate explain HDMI cables using the patience of a monk and the wisdom of a wizard.
Checkout felt like the final boss level of a video game, but we made it. I left with my purchase, mild emotional trauma, and a renewed respect for retail workers everywhere.