Best Buy West Ashley

Trying too hard puts me in mind. A circuit city right before they went out of business.

Store Location: Best Buy, 1987 Sam Rittenberg Blvd, Charleston, SC I initially had a great experience at the Sam Rittenberg Blvd location. The store associates were well-trained, answering all my questions and helping me decide between a Mac and a Windows PC. However, the experience completely fell apart when my credit card statement arrived.The sales associate convinced me to apply for the My Best Buy Credit Card by promoting a 12-month interest-free financing offer and a $75 bill credit. Here is where Best Buy dropped the ball:The $75 Credit: I received the credit a week later, but it had a "use it or lose it" restriction. I had to buy items I didn't need just to avoid forfeiting the balance. Missing Financing: My first bill arrived with an interest charge. I called customer service and was told the 12-month interest-free offer was never applied, even though the associate specifically pointed to in-store signs for the promotion. Worse, the Best Buy credit card office cannot speak with the physical store to verify the associate's mistake but "did me a favor" and honored the 0% financing I was promised. I am extremely frustrated by the in-store misinformation and the inability of corporate and local staff to communicate and fix their own errors. I wanted to speak directly to the specific store manager and/or the sales associate but you are unable to reach a store directly. When I mentioned the $75 use or lose it at my local Best Buy store in Myrtle Beach, the manager said "of course you do not need to spend it at one time!" I explained that her store could not agree, the credit card company on the phone said it was use or lose it. Therefore, it was very difficult to get a single correct answer on the credit offered for getting their credit card. Broken Support System: Store managers and associates gave me conflicting information when I tried to resolve this locally. I wished I just went with my own debit card from the beginning and there would have not been all this unneeded stress. I also assume the original young sales associate did not get credit for me signing up for a credit card. As I asked if he would receive credit for me doing so and he indicated he would get credit. Best Buy you need to do better!

Always good efficient service

Nathan is the man! Super helpful and kind. 15/10 help with buying a laptop/tablet.