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Best Buy West Ashley
Services Offered
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Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2621 reviews)
Marisa J
March 22, 2025
1 out of 5
Horrible service. 3 young male associates were congregating by the door. I was looked at however not greeted. I walked into the cell phone area and there was no attendant. I asked one of the boys at the entrance if there was anyone I could talk to you. He replied "I'll get someone.". I waited about 7 minutes nobody came; an
associate walked by looked at me and walked away. I left and the three boys saw me and said nothing. What kind of service is this is their oversight; management; customer service training?
Response from Best Buy
March 22, 2025
Hello, Marisa,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving attentive and courteous customer service, particularly when seeking assistance in the mobile department. At Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64957782" when reaching out via social media.
Thank you,
^Ruby
Antoinette m
March 20, 2025
5 out of 5
Had what I needed
D D
March 18, 2025
2 out of 5
Geek squad kinda suck. No customer service skills or training. Real BLAND & unskilled communication skills for the diverse world we live in today.
Response from Best Buy
March 18, 2025
Hi there,
Thanks for sharing this review with us here. I'm concerned to hear you feel this way, and that the service you've received from us hasn't met expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64939575.
Thanks,
^Caleb
Kevin K
March 17, 2025
1 out of 5
Gotta love an electronics store where the staff doesn’t know squat about ya know… electronics. Don’t waste your time here.
Response from Best Buy
March 18, 2025
Hi, Kevin,
One of the benefits of shopping in store is the opportunity to receive knowledgeable and impartial advice along with the ability to ask questions to ensure that you are confident with your purchase. We are truly disappointed that your recent visit was less than desirable. We share your disappointment and would like for you to reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) so that we can document this occurrence in hopes to generate better experiences going forward. When reaching out, be sure to send a private message that includes your full name, phone number, email address, along with mentioning that you are responding to Google Review 64938859.
Sincerely,
^Tina