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Best Buy West Ashley
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Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2803 reviews)
Cynthia C
June 13, 2026
1 out of 5
I bought a laptop on a store issued credit card that was returned in 5 days due to an AI problem. I was still charged 109.99 for 2 programs never used or installed even though I also canceled the credit card. I could never speak to a person just an AI. One credit was issued but they continued to charge late fees of 43.00 a month until I just gave up and paid in protest. This is the worst company I have ever dealt with and will NEVER buy anything from them again.
Too much competition out there to treat customers so bad. I'll spend my money elsewhere.
Response from Best Buy
June 13, 2026
Hello,
It can be frustrating when some items aren't able to be returned, like software, so we understand your disappointment. If you would like to formally document your review, please reach out on social media with a message. Please include Google Review 172139 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Chef J
May 22, 2026
5 out of 5
Great customer service
Lavern B
May 19, 2026
5 out of 5
Great greeting when I entered the store and fantastic customer service at the checkout.
scott h
May 16, 2026
1 out of 5
Live out of town needed to repair an insured Apple product
Impossible to contact the store
Impossible to answer simple questions, speaking to a store associate with solve by speaking to a call center agent half a world away
Corporation has absolutely no consideration for the time of its customers and are entirely concentrated on profit gain. If you don’t believe me try to call a store and get help with anything.
Response from Best Buy
May 16, 2026
Hello,
Thanks for taking the time to leave a review. It can be frustrating when you don't get the communication you were hoping for. If you are in need of assistance or want to formally document your review, please reach out to us on social media. Please mention Google Review 153105 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport