Live out of town needed to repair an insured Apple product
Impossible to contact the store
Impossible to answer simple questions, speaking to a store associate with solve by speaking to a call center agent half a world away
Corporation has absolutely no consideration for the time of its customers and are entirely concentrated on profit gain. If you don’t believe me try to call a store and get help with anything.
Response from Best Buy
May 16, 2026
Hello,
Thanks for taking the time to leave a review. It can be frustrating when you don't get the communication you were hoping for. If you are in need of assistance or want to formally document your review, please reach out to us on social media. Please mention Google Review 153105 in your message.
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Instagram: @BestBuy
Twitter/X: @BestBuySupport
Have you ever tried to call Best Buy now and tried to talk to someone locally in the store? You can’t, because they have a new AI feature that sends you to a call center instead of directly calling the store. Geek squad called me and needed some information about a computer they were fixing , tried to call them back. I was not able to get in touch with the person. This is BS.
Response from Best Buy
May 14, 2026
Hi,
It is frustrating that you are unable to connect with store because Best Buy uses a call center. Let's discuss this experience. Mention review # 152485 when reaching out on a private social media link.
Facebook (https://bby.me/XsAGjc)
Twitter/X (https://bby.me/50BSqx)
Instagram (https://bby.me/IMM4gV)
Unacceptable!! Promised delivery for my TV today and our sound bar and now the store is changing the date to Thursday. No communication! And a inconvenience! Waiting for my TV to arrive and no one text or calls me to tell me they are not coming. I had to call many times , was told no driver and they had to order the sound bar..sounds very mixed up to me. I payed hundreds of $$ ...for what..terrible service!!
Response from Best Buy
May 12, 2026
We understand the frustration when an order is delayed unexpectedly. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/yNHMdH), Twitter/X (https://bby.me/kWDPIR), or Instagram (https://bby.me/0xQJZn), and mention your Google review, 151345.