Best Buy West Ashley

I purchased an iPad this week and young African American gentleman assisted me and he was very knowledgeable, helpful and answered all the questions I had before buying. I really wish I remembered his name, but i remember it being an uncommon name. I just want to say he was great!

I say great experience shopping at this store! Great customer service and you can find really good deals, especially at the clearance!!!🤑🤑🤑

I don't buy electronics often but I went into Best Buy today. I was greeted at the front door by Ms Lee. I asked her where I could find what I was looking for and she took me exactly to where I needed to be. She was extremely helpful and I was appreciative. I was able to get in and out of the store within 5 minutes. Thank you Ms Lee. Also the gentleman who rang up my purchase was extremely friendly and professional.

I haven't shopped at Best Buy in well over a decade because their service sucks. Made the mistake last Fall of buying a TV from them, an Insignia brand. Just needed a cheap one to use as a computer monitor for watching online classes. 6 months & 11 days is how long the TV lasted. Screen went in the middle of a class. At least it has a one year warranty, right?. Took it back to the store for warranty service. Was directed to the Geek Squad desk. Before the tech even looks at it, he's accusing me of damaging it, because he never heard of a TV screen that stopped working. So this is how it's going to go. I put the TV on the counter and he sees no damage. So he plugs it in and sees it's just some vertical lines, no picture. But he can't make any decision on it and give me another one from stock since it is still carried in the store. It's an Insignia, Best Buy's own brand. No he has to ship it off to some other location, have them take weeks to decide it doesn't work, then they will ship a whole separate new TV back to the store for me to pick up (because zero chance anyone is repairing a $200 tv). This is what the Geek told me. Not sure if that is true, not sure if that is the actual corporate policy. Other retailers who have their own brand do not do this to people, if the store still stocks the item. They can tell if it's broken, then give an exchange off the shelf. That's how it's done. That's how a company retains customers. So now I have to buy another TV, because I can't take a break from classes for however many weeks Best Buy feels like taking before giving me a new TV. Knew I shouldn't have tried Best Buy again. Always a problem. Always not worth the trouble. I'll never make that mistake again. Can't imagine how they have managed to stay in business.