Best Buy West Ashley

I used to enjoy stopping in and browsing new tech to see what's out and open box TVs to potentially catch a deal, but now this place feels like a used car lot. It doesn't matter if you're on the phone; they will interupt you and your call to ask you if you need help. On one hand, it's nice to see that people are being proactive, but the lack of decency comes across as desperation. When I was leaving (still on the phone), the lady asked me why I didnt find anything, and in passing I expressed to her that I was just browsing and she continued to try to reel be back in the store as I continued out the front door. Complete desperation, kind of sad.

I have rediscovered Best Buy and now a big fan. They have everything and have good sales. Most sales people seem to be very knowledgeable and helpful and really like the membership option to have 'free' access to the Geek Squad for help with electronics or any purchase including extending the warranty. I've had a great experience

Had an employee from the TV area say she was unable to assist me as she was just standing around. Will not be shopping here again.

My TV was sold to us broken. I live 2.5 miles away from the Best Buy location. I chose to pick up curbside. Made it home and my daughter plugged it in and the screen was shattered plus the frame of the TV bent so we immediately put the TV and the accessories back into the box for return. I wasn’t able to come back to bring it back that night because I work remotely and had to clock in soon, or the next morning because I started work earlier than Best Buy opened. I started the return online the day of and hour after buying the TV. I was given until Oct 24 to return the TV online but on Oct 11, I was able to come back to the store to return the tv. Once we scanned the return barcode they took the TV in the back and after 5 minutes, the young woman came back to tell me that because of store policy they would not honor the return. I was so confused. How could they sell me a broken TV and refuse to take it back or give me the money back? I then asked to see a manager. A young man then came out and with a smirk on his face said that in all his time working he has never seen a TV that damaged and that they will not honor the return or replacement. I could not believe the way that I was being talked to or handled as a customer. I felt accused of lying, as if we broke the TV ourselves and wanted a free handout. He then tried giving me the TV back without the box or the accessories and I had to tell him no sir please go get my box and things that came along with it. I then walked out of the store very confused and feeling like I had been scammed by Best Buy after being a loyal customer for many years.