Best Buy West Ashley

Worst customer service

Very disappointing customer service experience at Best Buy. Upon entering the store, I was greeted by a shorter female employee with black hair who asked what I was looking for. I told her sports cards and proceeded toward the section where they’re normally located. She rather forcefully corrected me, insisting that the sports cards were over by the registers. While there were some cards near the registers, there were also still sports cards in the section I was originally heading toward. Unfortunately, the specific cards I came to purchase, which the Best Buy app showed as available at this location, were nowhere to be found. I returned to the same employee for assistance and showed her the product on my phone, asking if she knew where else I could look. She briefly glanced up from her own phone, responded, “I have no idea,” and immediately went back to looking at her phone. I understand that inventory discrepancies happen and that employees may not always know where every product is located. That’s not my complaint. What bothered me was the dismissive attitude and complete lack of effort to help. She could have offered to check inventory, directed me to another employee, or simply made an attempt to assist rather than returning to her phone. I wasn’t expecting anyone to go above and beyond, just basic courtesy and customer service. Unfortunately, this interaction made me feel like asking for assistance was an inconvenience. Very unprofessional and disappointing.

Decent location

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