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Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2809 reviews)
Nick Y
June 27, 2026
1 out of 5
Terrible customer service. The staff is absolutely useless. I came in for a specific phone case. One employee waived me in the general direction of a jumbled mess of a 1000 phone accessories and then ran away. Two other employees acted like they had never heard of a phone case and obviously didn't want to be there. Even the manager was dismissive and condescending. The only one who was helpful and actually found exactly what I was looking for had a name tag that said "trainee".
Don't recommend until they restaff the entire store starting with the manager.
Response from Best Buy
June 27, 2026
Hey there, Nick,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/5AICJp), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#179070
Eileen H
June 24, 2026
3 out of 5
We were looking for a new computer. There was no one in the department to help us.
Response from Best Buy
June 24, 2026
Hello, Eileen,
We appreciate you taking the time to share your feedback. Trying to get assistance with a purchase should be simple, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/Rk0veR), Twitter/X (https://bby.me/CthRff), or Instagram (https://bby.me/9FxCvB). Please reference Google Review, #176922.
Chris M
June 17, 2026
5 out of 5
As good as they say. Can't lie.
Rebecca H
June 15, 2026
5 out of 5
Clean, well organized, helpful people. Prices are competitive. Sales people know their products.