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Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2846 reviews)
Summer M
September 24, 2026
5 out of 5
5 stars for Daniel!
My 75 year old Grandma has a boyfriend in the retirement home and she had no idea how to use the internet and insisted we go to best buy to get her a “walki talki talking device” to connect with her boyfriend.
Daniel greeted us with a big bright smile!
Asked how we were doing and what we needed assistance with.
My grandma told him the whole situation and how she needs to know how to text and what not.
He set her up!
He gave her a whole in depth tutorial and was so patient with her! She now knows how to use the internet! She is talking to her boyfriend now and is so HAPPY! Thanks Daniel for making my grandma, Ethel Mae beam!
Kevin K
September 17, 2026
2 out of 5
Just finished giving a 5 star survey to my Geek Squad representative. He was great.
When I came back to the store to pick up my device from Geek Squad I asked for a manager so I could pause the young man who did such a great job helping me. The greeter told me the manager was too busy for me. What! A manager who doesn’t have time to hear a customer praise an employee is either lazy or incompetent. Or perhaps just doesn’t care what goes on in the store.
Response from Best Buy
September 17, 2026
Hello,
We understand that feeling as though a manager does not have time to address your concerns can be upsetting. We'd like the opportunity to learn more about this interaction. Please connect with us through a private message on social media and mention review #223783, along with any additional details.
Facebook (https://bby.me/HgM3qK)
Twitter/X (https://bby.me/bjhVOo)
Instagram (https://bby.me/71tiQA)
Santiago Z
September 08, 2026
5 out of 5
Muy buena atención
Sabine M
August 29, 2026
5 out of 5
We bought a TV with Alliera who was a fantastic salesperson. Very knowledgeable and answered all of our questions!!!