Best Buy West Ashley

Just finished giving a 5 star survey to my Geek Squad representative. He was great. When I came back to the store to pick up my device from Geek Squad I asked for a manager so I could pause the young man who did such a great job helping me. The greeter told me the manager was too busy for me. What! A manager who doesn’t have time to hear a customer praise an employee is either lazy or incompetent. Or perhaps just doesn’t care what goes on in the store.

Muy buena atención

We bought a TV with Alliera who was a fantastic salesperson. Very knowledgeable and answered all of our questions!!!

"There will be no teachable moments here." I cannot even begin to describe how incompetent the management staff is at this location. Stan, a manager allegedly, was training a new employee on how to ring us up for an open box tv and absolutely could not get it right. They went through returning the tv then us buying it again, refunding and canceling then install the paying for it again. We were also supposed to get the tv delivered along with the install people, but somehow telling him that all 4 times did not translate so we took the tv with us eventually. Good thing we drive an SUV. And the hopeless part here is that Stan taught his new employee how to fail epically also. I hope it is not contagious, because we had to stand around for nearly 2 hours waiting on these people to figure out how to ring up a tv and schedule install. There was a lame excuse/apology from Stan but let me just tell you did he have an excuse for everything. He should be selling used cars because he will lie to your face. My husband went into the store to complain after we were told by the 1-800 customer service number we were being stood up for our tv installation (by the way, the 1-800 number tells you they are unable to communicate with the store or even know the store number and you can't call them you have to go into the store). My husband ran into Stan who acted like he didn't recognize my husband at all. He was reminded of his incompetence and quickly remembered our order. He tried to explain to Stan that this could be a teachable moment for he and the new employee. Defensive, Stan said "There will be no teachable moments here." That is obvious! LOLOLOLOLOLOL this place is a joke.