Best Buy West Ashley

Nice clean store, staff was very helpful

Maybe it's just all Best Buys now, I'm not sure as I don't frequent them anymore, but this one was a bit of a ghost town. Seems the registers were taken out and now you check out where they used to take returns or some other type of help counter. There were more employees than customers. Didn't seem to have much of a selection of much of anything. The one thing I did come in for, an employee said they don't have anything like that as people come and ask all the time. I double checked the website, it said they did in fact have one, so I went and looked again and found it. How many other people has he told that they don't have something? Instead of assuming, learn your products and store. Not the best buy employees of the past.

I was not informed about 14 day return policy at the time of my purchase. The product was unopened and I tried to return it on day 17. I asked a manager for help. I was told one item was non-refundable and the other required me to purchase a $50 auto-renewing Best Buy membership. This was all communicated by a rude and visibly annoyed manager. I ended up calling 1-888-bestbuy customer service line where a friendly and helpful agent came to my defense. I handed the customer service rep over to the store manager and she literally made the store manager refund my items. The weirdest part is the store manager argued with the customer service rep who had to read verbatim the official policy with citations that honors a refund for unopened items. TLDR: rude, obstructionist store manager who goes out of her way to be unhelpful. Had to call 1888 number to get real customer service. Don’t shop here!

I bought a TV that qualified for a month of Xbox and the salesman told me I would get an email. After some time i called and customer service said I had to go into the store to rectify this. I asked for a supervisor and the customer service rep said she would have them call and/or email me. I also asked to be transferred to the local stores voicemail. After all this, I got hung up on, no email, no return call and told lies about what needed to be done. I will NEVER buy from Bad Buy again. I suggest going through retailers that care about customers.