Best Buy West Ashley

I am incredibly disappointed with the service received today. We informed the associate at the register that we received a tv as a gift from my father in law who resides in TX. We told him multiple times we wanted a store credit, we had the receipt and phone number for father in law for the order. We were interested in buying something else but needed time to browse. The guy didn’t mention anything about exchanging until he ALREADY processed the transaction. He said it would’ve only gone to the card, but let the transaction be processed before giving literally any alternatives to us. It wasted our time, my father in laws time, so now we have to start this whole thing from the beginning and is going to force my father in law to waste time to go to Best Buy again because this associate did not bother to communicate alternatives after we specifically mentioned it was a gift from my father law who is in another state and that we were trying to do store credit so we could buy something else. I am annoyed by the lack of communication and apparently training that this associate lacks. I called Best Buy customer service prior to this day and my husband spoke with an associate the day he picked up the tv to confirm we would be able to get store credit and each one of them said yes as long as we had the receipt or phone number for the order which we had both and the guy still did not offer alternatives for us and decided to process the transaction. Transaction was done today @ 2:28pm.

Awesome Staff!

I tried to edit my last review or reply, but was unable to do so. So here is a little more information. I was told to go to Best Buy social media to contact them directly (as if I had not already called them 5 times with no help). I did so and still have not heard back. I dropped off my product on January 11th, got an email on January 23rd stating my item had been repaired and on its way back to the store. After 2 weeks with no update, I began calling customer service, as it in more inconvenient to just drop by the store. Each of the 5 customer service reps were unable to assist me, one unable to see I had a product for repair, one unable to see my product was "in transit", and all the others stating I need to go to the store. Why do I have a order #, why am I told to call a number of nobody at that number can help? I know, I will never use Best Buy again. Amazon would have already solved my problem, tracked my item, and called me to confirm I was helped to a hire rate of standard. Best Buys customer service is failing. I can see best buy turning into Circuit City.... Bankrupt and unheard of.

Never get warranty from best buy my stereo quit playing music in on speaker took it in told me i needed an appointment, after some complaining they let me see someone in geek squad who told me it had to be sent out Couldn't be swapped out,one month later stereo still in route back to store and has been in route for to weeks. Tried calling store got call center in India or where ever, got hung up on once and wouldnt give me a direct number to anyone in store or geek squad or anything , so now i get to drive 25min and get probably no help there's nothing we can do, this is not the first time something like this has happened ,maybe a manager will help, if not amazon from now on