Frequently Asked Questions About Best Buy West Ashley
How do I check product availability at the West Ashley Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Ashley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Ashley stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Ashley Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2796 reviews)
Tippy
May 11, 2026
1 out of 5
Unacceptable!! Promised delivery for my TV today and our sound bar and now the store is changing the date to Thursday. No communication! And a inconvenience! Waiting for my TV to arrive and no one text or calls me to tell me they are not coming. I had to call many times , was told no driver and they had to order the sound bar..sounds very mixed up to me. I payed hundreds of $$ ...for what..terrible service!!
Response from Best Buy
May 12, 2026
We understand the frustration when an order is delayed unexpectedly. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/yNHMdH), Twitter/X (https://bby.me/kWDPIR), or Instagram (https://bby.me/0xQJZn), and mention your Google review, 151345.
Anthony P
May 10, 2026
5 out of 5
I’ve been to a lot of Best Buy’s but this one in particular has such a great atmosphere and staff! They are all very friendly and worthy of helping you out whenever needed. I had recently upgraded my living room tv from a Vizio to an LG thanks to Alliera. He really gave me a breakdown of what was the goods and bad of the TVs available. He also set me up with a soundbar to complete my setup. Now my living room is a gamer’s paradise. Nothing but positivity!!
Amanda M
May 09, 2026
5 out of 5
Andrew gave me exceptional customer service! I will be purchasing all my future tech here! Ray, Michael B., and Jakob were also great help.
John C
May 07, 2026
5 out of 5
Service was good found exactly what I was looking for