Best Buy Spring Valley

No one around, when needed.

I am very disappointed with my recent Geek Squad experience. I brought in my Leveon Chromebook with its original Leveon charger cord, but when I got my device back, my charger was missing. Instead of returning my original charger, they gave me a different cord that is not the correct Leveon charger. When I trust Geek Squad with my equipment, I expect my original items to be handled carefully and returned to me. Losing parts of my equipment and replacing them with something different is not acceptable. I hope Geek Squad improves its accountability and makes sure customers receive their original equipment back.

Absolutely terrible experience. I ordered a tv from Best Buy’s website 15 July with delivery and installation for 30 July. I take the day off work so I’m available for the day. The day before Best Buy texts me that I ‘need to schedule my delivery/installation appointment’. Confused, I call the Best Buy customer support number. They tell me I need to schedule my delivery/installation. I tell them no I already had it scheduled. They say I need to reschedule closest date 2 weeks from today. I tell them I took the day off work for this and the day prior I’m notified I need to reschedule which is absolutely unsatisfactory. The barely speaking English customer service representative says there’s nothing he can do. So I reschedule to 12 August. Guess what happens the day prior on 11 August? ANOTHER CANCELLATION of the date I scheduled and I’m told I need to reschedule AGAIN. At this point it’s comical, that this company can’t deliver a freaking tv. And I don’t live in the boonies - I live in Columbia the capital of the state. Again I call customer service and again I’m told there’s nothing they can do. I tell the customer service representative can Best Buy at least just deliver the tv and send installation people at the now third rescheduled date. He says yes so today 14 August my tv is delivered. Best Buy truck arrives and guy comes out asks where do I want the tv. I tell him upstairs office room. He says we don’t do upstairs. I tell him it’s right on point for Best Buy to do the bare minimum so just leave it in my downstairs hallway. So now I have a large heavy tv I can’t move myself sitting in my hallway. I called a third party tv installation company and they said they could come tomorrow and take care of it. Wow a company that cares. All in all avoid this basement level garbage company. I bought the tv from Best Buy even though it was pricier than Amazon or Walmart because I had a good experience with Best Buy years ago with a prior tv purchase. Never again lesson learned. By the way I omitted so much extra detail of the pass around phone call customer support it would make your head spin. AVOID unless you want to wait a month plus for a freaking tv.

I needed a charger for my laptop, I was very skeptical about the associates recommendation but I must confess she was right and I love it. I can use the same adapter to charge my computer and phone at the same time, no more unnecessary cords. I wish I could remember her name but thank you, your the bomb