The experience was unpleasant due to the employee Sam (man with red curly hair). He was very unfriendly and had me wait for another employee to help me without even asking what I needed. Once the other employee was there he proceeded to say “she never said what she needed”, like he asked. I felt extremely disrespected as a customer at this establishment. There are many other businesses with friendlier service that will be considered first next time.
Helped me put a screen protector on
Unprofessional, disengaged, horrible communication skills, and lack of customer service, spoke with his manager Carter and it didn’t make the situation any better. Someone should definitely speak with Brian and Carter on how to be professional and provide better customer service and compassion. This store has completely wasted my time and money. I do not recommend going here for any installation especially if you’re looking to be treated with respect. If there was an option to give a zero i most definitely would have. Do better Best Buy and put individuals in position that actually understand there job and what it intel's.
I had a wonderful experience yesterday. Dexter helped my husband and I pick out a laptop that fit with what we were looking for. He was very knowledgeable and didn't push us to buy something that was outside of our budget. He really made the shopping experience great.