I was on schedule for a iPhone battery replacement. They had to order one, took 10 days. Then when it came it geek squad said they may or may not crack my phone screen when changing the battery so I was warned. They would not replace or repair if they did. Since they are the only iPhone repair I left with a refund of the battery I prepaid and waited for. The people were nice but no way would I ever hand my phone to someone who says 50/50 they are going to break my phone and not be responsible for it. They never said anything about this part of the repair when ordering the battery. Best Buy geek squad isn’t worth much when it comes to repairs for iPhones!
Response from Best Buy
May 17, 2026
Good Afternoon, Christina,
We absolutely understand how you are feeling after not getting the care you needed while looking to have your iPhone battery replaced. Our team would be happy to review this further. To contact us, please send us a private message on social media that includes your Google review case ID: #153554.
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Corey in geek squad is that dude
Best Buy is usually a reliable stop for tech supplies and electronics 💻🎮 Whether it’s cables, accessories, or larger purchases, they tend to have a solid selection available.
I’ve definitely had better luck ordering ahead for pickup though. Walking in looking for something specific can be hit or miss, and it’s frustrating when the website says limited stock only for the shelf to be empty.
When you plan ahead a little, it’s a smooth and convenient experience overall 👍