Best Buy Spring Valley

Staff was knowledgeable and very helpful

It’s truly sad when you get more help from a 1-800 number than you do a localStore in your community. As a paying member of Best Buy total membership for multiple years, I finally needed it for one of the first times ever after the store Marked something open box excellent condition when the stand that cost $179 by itself was broken. Initially, reaching out to the one 800 number, they let me know any open box item has to be handled by the store you buy from even if you made the initial purchase online. I reached out to the store and spoke to a very nice gentleman with Geek Squad, who is respectable and empathetic towards my situation. He told me that he was getting with management and they would call me back that same day or at worst early the next day. Unfortunately, I had to end up, reaching back out to the Store, fortunately able to speak with the same Geek Squad member who is once again great to talk to only to find out that management said they could not help me. I then asked to speak with management because if that is indeed the case, why in the world would they not call and tell me that… I was told that I would have to call the one 800 number again as they were not willing to assist. Once I called the one 800 number the representative stated it definitely had to be dealt with in store and I explained my frustration from the same company giving me completely different information. Although, he could not do what the store was able to do. They worked with management to get me a gift card that would allow me to replace the stand. Someone halfway across the world chose to fight for me and make things right whenever someone in my own backyard was not willing to do so. As someone who spends over 15,000 per year with my business at Best Buy. It’s mind blowing to see how little the local store cared about doing anything to help me. I’m sure if it had been their own product purchase they would’ve had different feelings. I’m not wanting to normally leave reviews, especially negative reviews but when I have chosen to give my business to Best Buy when I could easily go to Amazon or anywhere online, it’s sad to see that that is not appreciated in anyway from my local level . The fact that they didn’t even have the professionalism to call me back and let me know what they had already decided they were going to do was the icing on the cake. If you’re in a position of leadership, everything is not always fun, but you can’t leave people hanging even if it’s not good news you’re going to give. I know this will probably get nowhere, but I really hope Best Buy will take a look at how they treat people that choose to do business with their stores, especially when it comes to a product that they would’ve labeled a certain condition and it did not meet those qualifications .

Staff was very helpful!

Nice staff.