Wanted to schedule battery replacement for iPhone. Schedules appointment. Filled out forms online. Drove 30 min and was told it takes four hours!!! Should have said that online. Since it was couple hours before closing had to come back.
Won’t ever go back
Great customer service. I was in and out, I didn't have to search on my own. Store personnel met me and helped me with what I needed.
zhendong z
August 31, 2025
I made an appointment to repair my phone screen. Drove across the city and only been told that the agent called in and could not make it. I would appreciate if they can notify me beforehand so I can either reschedule and don’t have to waste 1 hour of driving. Not complaining about the personnel as they were nice but the system is not efficient.
Response from Best Buy
August 31, 2025
Hello.
I can understand being frustrated, and I would be frustrated myseld not to receive communication regarding an appointment. We would be more than happy to look into this for ou and help assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/b0ntga), Twitter/X (https://bby.me/az4c4y), or Instagram (https://bby.me/un7ggo). When you message us, please include Google Review number 37528.
Best,
^Allison
Store 1515 Two Notch Road
Columbia, S C
Shavonda and Donta are two individuals that I would like to show my appreciation for. They were very helpful and knowledgeable and showed a keen sense of what it takes to provide great service. Please extend my gratitude to these professionals who took care of my computer purchase. Thank you, Charles Kaniho.