Best Buy Spring Valley

Don't buy anything you need delivered. Awful customer service, after a month my tv delivery has been rescheduled 4 times and I dont have much confidence for it to be delivered the 5th time. After you set aside an entire day to wait for them, you can expect on the day of delivery to get a notice the driver has picked it up, then give you a smaller time window. then as that time approaches your appointment states it hasn't been scheduled yet. Call the escalation department and no one there can help they just reschedule you another week out. Don't expect to get priority on the next shipment. They automatically set it a week out and claim they cant do any better. I used to love best buy but I will never purchase form them ever again.

Nightmare! Refrigerator died, jumped online. Ordered to store to get home before 4th of July guests arrived. Picked up on 1 July from closest store 1.5 hours away. Loaders turned upside down and laid on its side. Dude brought out jack and let go. Across the parking lot it went. Trainer had to chase it down. Have pictures. Called call center to inform them. Call center said return it to store they would not help if compressor failed. Call center also said to call store and talk to manager. They could help me further. Asked to speak to supervisor. While on hold with one phone, called store. AI connected me to call center. Call center said I couldn't talk to store. Asked for supervisor. The second supervisor asked to speak to first supervisor. Wish I had recorded them arguing and saying words like, “I cant understand you.” Gave up when both of them started raising their voices in anger/frustration. Back at store. Pulled up, greeter said whats wrong, I explained and asked to speak to manager for help getting a refrigerator faster. Earlier I asked her how she was doing and learned her say would be better if she could find this customer(s) computer(s). She continued with frustration, and demoralized our July 4th celebration with her poor attitude. We completed the return, and went to see about a replacement. During this process, I nice technician offered lots of help. A different refrigerator toll ours arrived. Great and positive solution. Went with purchase, got charged an additional $100 dollars cause price went up.even though I am an authorized user, they made my wife come back to store. Then we saw error and conducted a refund for the difference. This was WAY too much work to buy a refrigerator. Lost 5 hours of my life and half a tank of fuel. Going home to wait 9 more days for the correct refrigerator to show up. Side note the guy that helped us look for speakers was wanting so bad to help us. So when we made a decision, I went and told him. You would think I interrupted his Pokemon card pack opening. This dude was angry! Have pictures of good and bad employees. Start give manager a vacation. Let the trainer run it for 2 days and watch sales and morale soar. Let speaker guy watch videos of himself. Remind loaders to read symbols on boxes.

Got a case and a screen protector

fantastic experience with Shavonda at Best Buy. She was incredibly helpful, guiding me to the exact product I needed and going above and beyond to answer all my questions. Truly excellent customer service!