Best Buy Spring Valley

Happy to sell the entire setup. Now, who is responsible for making it work? I purchased an 85-inch TCL television from Best Buy and also paid for the TV mount, professional installation, and remote programming. I paid for a complete, working setup—not an unresolved problem and an endless customer-service runaround. The television has a persistent muting issue that still has not been fixed. When I turned to Best Buy for help, I was told I was outside the 14-day window and directed to TCL. TCL’s chat-and-email support has left me in a continuous loop without a resolution. Best Buy sold the television. Best Buy sold the installation and setup services. Yet when something does not work properly, I am left chasing the manufacturer myself. Being outside a return window does not make the malfunction disappear—and referring me somewhere else is not the same as resolving the problem. The most frustrating part is the lack of ownership. I have already paid for the product and the services. Now I am spending more of my time trying to get what I paid for in the first place: a television that works properly

Hard to get assistance, phones low in stock, several not available. Much better prices online.

I recently upgraded my iPhone and Cocoa who works there is a Verizon rep. My carrier happens to be Verizon so she was actually able to help transfer everything over. She stayed past her shift and had excellent customer service skills! If you’re upgrading your phone soon or adding a new phone to your line go see Cocoa!

Greeted at the door and helped in search of what I needed.