Best Buy Spring Valley

Geek Squad Review: I am extremely disappointed with my repeated experiences trying to schedule repair services at this location. Each time I make an appointment and drive to the store (a 30-minute trip for me), I end up being rescheduled or turned away. This has happened multiple times over the years, not just at this location but with other Geek Squad locations as well. Last week, I was given incorrect information by an employee. I was told I needed to call the store to confirm they had the part required for my repair and that Apple might be able to assist with that information. I attempted to call the store several times and received no answer. When I contacted Apple, they informed me they do not keep records of individual store inventory like that. This back-and-forth was frustrating and unproductive. For my appointment today, I arrived only to be told that both technicians were out sick. Instead of proactively rescheduling or notifying me in advance, I was simply turned away and told the next available appointment would be Tuesday. That is wasted time, mileage, and effort on my end. I was also informed that same-day repairs are not performed after 1:30 PM, which is important information that should be clearly communicated during scheduling. The nearest Apple Store and other authorized repair providers are approximately two hours away from me, so reliable scheduling at this location is essential. Customers should not have to repeatedly rearrange their schedules and travel significant distances only to be turned away.

Definitely the worst customer service. They normally have what you want in stock, but you can’t ever find anybody to get it for you. And this is a recurring thing.

I posted about returning a tablet case earlier, I just wanted people to understand that if I had of picked out the wrong case or even wanted my money back or if the box had been torn or dirty, I could have understood. But their sales person picked the case up and said this is the one you need. I just wanted the correct case for the tablet they sold me. Also the box it was in was just like new, also in the bag that it came in. Maybe the manager of Best Buy should start training their employees how to do their job instead of letting about 8 of them stand by the front door talking about what ever. Then maybe this sort of thing wouldn't happen.

Unforgettable