NO CUSTOMERS IN STORE: STILL HAD TO MAKE AN APPOINTMENT; NO CUSTOMERS IN THE STORE. LOOK A THE SECURITY CAMERA.
Response from Best Buy
March 17, 2026
Hello, thank you for leaving a review. Can you please reach out to us on Facebook (https://bby.me/pTRjev), Twitter/X (https://bby.me/7Bxyse), or Instagram (https://bby.me/twOi5H) with more information about your experience? Please begin your message with "This is regarding my Google Review #130442".
I’ve tried four separate times to use my AppleCare repair through the Geek Squad at Best Buy in Columbia, South Carolina and have been turned away every time.
This has happened at both the Harbison location and the Two Notch Road location. Each visit has been a different issue — one time they didn’t have the part, another time there was no technician available, another time their system was down, and most recently they couldn’t complete the repair again.
It’s extremely frustrating to schedule time, drive to the store, and expect service through AppleCare only to be told something is wrong on their end.
What makes this even more frustrating is that there is no Apple Store in South Carolina. The closest Apple Stores are in Charlotte, North Carolina or Augusta, Georgia, which leaves customers in Columbia relying on Best Buy for AppleCare repairs. If these locations cannot consistently support AppleCare service, that should be communicated clearly before customers make the trip.
I’ve never successfully had my phone repaired here despite multiple attempts. If someone from management would like to help resolve this issue, I would be happy to update this review.
I had a mobile order. No line and checkout line as quick and convenient.
Elizabeth Z
March 10, 2026
Excelentienda, personal atento, buenos parqueo y gran variedad de producto