Definitely the worst customer service. They normally have what you want in stock, but you can’t ever find anybody to get it for you. And this is a recurring thing.
Response from Best Buy
February 09, 2026
Hi Megan,
Thanks for sharing this review. We're glad to hear you've found what you've been looking for, though understand your frustration with the lack of service you've received. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/sd6wfe), Twitter/X (https://bby.me/dsj3b3), or Instagram (https://bby.me/yhvfny). Please include the Google Review reference number #115145 when reaching out.
I posted about returning a tablet case earlier, I just wanted people to understand that if I had of picked out the wrong case or even wanted my money back or if the box had been torn or dirty, I could have understood. But their sales person picked the case up and said this is the one you need. I just wanted the correct case for the tablet they sold me. Also the box it was in was just like new, also in the bag that it came in. Maybe the manager of Best Buy should start training their employees how to do their job instead of letting about 8 of them stand by the front door talking about what ever. Then maybe this sort of thing wouldn't happen.