I picked up my order no problems. 4 stars because the online person helping me purchase my order attempted to keep upcharging me (at least 2-3x). Eventually, I informed the online associate that if they continued to offer additives, I would take my business elsewhere.
Jessica M
December 22, 2025
The company as a whole sucks. Walmart has better return policies than them and their exteneded warranty is better as well. I purchased an item on black friday with Best Buy online. With a gift card my order got canceled on December 3rd. They still haven't returned my money after promising me on Monday that my money would be returned to me in 3 business days. It is now Friday and no the money did not go back to my card. I sat and spoke to 4 different people Monday and got three different stories. The the 3-4 person i spoke to which one was a manager said I would get my money by yesterday. Which obviously was a lie. When I spoke to a manager at corporate today he said the 3rd and 4th people lied to me. And they couldn't get me back my money by today. He told me that he would have to send in a request to see what would happen. I asked him to directly send me to the department who would deal with this he told me that was impossible because there was no way to get to them. It's important to know that I only spoke to people in corporate none of them know how to do their jobs. Each person I have spoken to has had a different answer and none of them obviously know policy. And the only reason I had to use a gift card is because I had returned an item they no longer offered and refused to give me my money back initially. I was a long time best buy customer. But will no longer be. I am being held hostage as a customer at this point. I wanted to use the gift card to buy my children a Christmas gifts and now I will not be able to. DO NOT BUY FROM BEST BUY. AND IF YOU DO, DO NOT LET THEM GIVE YOU A GIFT CARD IF YOU NEED TO TAKE YOUR ITEM BACK. their customer service sucks and at this point they have your money weather you like it or not.
Austin C
December 19, 2025
Luis was amazing he deserves a raise help me found what I was looking for and went above and beyond appreciate him
Very helpful and friendly staff