Best Buy Spring Valley

Otro nivel

I was looking for bands for my Fitbit Charge 6, unfortunately on this visit they had none available.

Very helpful and polite staff; they're not overly pushy(not every other sentence coming out their mouth being, "want to sign up for best buy credit card?!") They check to see if you need help with anything the moment you step into the store. They work to benefit you and push you towards the optimal purchases for what you're searching for(and no not always pointing to the expensive items, they make sure you get what you need). The geek squad is also very helpful for whatever needs you may have.

Geek Squad Review: I am extremely disappointed with my repeated experiences trying to schedule repair services at this location. Each time I make an appointment and drive to the store (a 30-minute trip for me), I end up being rescheduled or turned away. This has happened multiple times over the years, not just at this location but with other Geek Squad locations as well. Last week, I was given incorrect information by an employee. I was told I needed to call the store to confirm they had the part required for my repair and that Apple might be able to assist with that information. I attempted to call the store several times and received no answer. When I contacted Apple, they informed me they do not keep records of individual store inventory like that. This back-and-forth was frustrating and unproductive. For my appointment today, I arrived only to be told that both technicians were out sick. Instead of proactively rescheduling or notifying me in advance, I was simply turned away and told the next available appointment would be Tuesday. That is wasted time, mileage, and effort on my end. I was also informed that same-day repairs are not performed after 1:30 PM, which is important information that should be clearly communicated during scheduling. The nearest Apple Store and other authorized repair providers are approximately two hours away from me, so reliable scheduling at this location is essential. Customers should not have to repeatedly rearrange their schedules and travel significant distances only to be turned away.