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GEEK SQUAD

Best Buy Columbiana Mall

4.1
(4000 reviews)
370 Harbison Blvd
Columbia, SC 29212
(803) 749-2188
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Recent Reviews

4.1
(4000 reviews)
Jakhari W
March 15, 2026
1 out of 5
I’ve tried four separate times to use my AppleCare repair through the Geek Squad at Best Buy and have been turned away every time. This has happened at both the Harbison location and the Two Notch Road location. Each visit has been a different issue — one time they didn’t have the part, another time there was no technician available, another time their system was down, and most recently they couldn’t complete the repair again. It’s extremely frustrating to schedule time, drive to the store, and expect service through AppleCare only to be told something is wrong on their end. What makes this even more frustrating is that there is no Apple Store in South Carolina. The closest Apple Stores are in Charlotte, North Carolina or Augusta, Georgia, which leaves customers in Columbia relying on Best Buy for AppleCare repairs. If these locations cannot consistently support AppleCare service, that should be communicated clearly before customers make the trip. I’ve never successfully had my phone repaired here despite multiple attempts. If someone from management would like to help resolve this issue, I would be happy to update this review.
Response from Best Buy
March 15, 2026
Hello Jakhari, We can see why you’d be upset if you were not able to get your device repaired. We want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #129781 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/X94B8l) • Twitter/X (https://bby.me/DdeTzq) • Instagram (https://bby.me/bgdOis)
beuford s
March 13, 2026
5 out of 5
Good products.
J.W. G
March 10, 2026
4 out of 5
It was a rather small place at the Harbison Blvd location in Columbia. People were very nice.
Chris
February 22, 2026
1 out of 5
They love to bait and switch here on car audio. Came in for an install. Drove an HOUR because they were the only ones able apparently. I bought a $250 radio online, put in my year make and model and best buy loaded up all of the install accessories needed to do the install. All in all it ran me $350. Then I show up for the install and am told it'll be another $272. Why? Because im missing two peices of the install. Why werent these added when I bought the radio? Because they want to force you into the purchase when you show up, afraid you wont be able to get your new radio. I had no problem canceling my entire order. Not putting up with that nonsense. After hunting online, I can get the entire install kit for $250 and do it myself. I'll save myself almost $200. Its one thing to be upfront about the cost. I may have bit the bullet anyways. But to pull that nonsense after I drove an hour? I should also bill them for ny gas and wasting my time.

About Best Buy Columbiana Mall

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