Best Buy Columbiana Mall

I bought a laptop, asked geek squad to remove the bloatware. Simple enough. Filled out the form (ALL OF MY CONTACT INFO including my cell phone number) I get a text about an hour later that says they are working on my service order and need more information. Ok. I click the link, it takes me to the website where the service order shows, however, nothing tells me what additional info is needed. I call the store. I get some call center person who tells me they can’t send my call to geek squad. They tell me to click the tab that says “text us” GRRR. Ok I do that. I get a chatbot. I ask what additional info is needed and the chatbot says they can’t process my request. They get “an agent” this agent spends the next hour telling me that they can’t find any information about why geek squad can’t finish the service order…. Mind you, geek squad has my phone number! They could have called me and said they needed something. No, this bot agent say they will have to “schedule a call for the tech to call me” WTF! Seriously they have my number! The other option the chat agent offers is for me to drive back over to The store to see what they need. I’m not wasting that time on top Of the time this has already wasted for them to not need anything. They schedule this call….. I ask what time tomorrow they will be calling, since they are “scheduling” A time for them to call me….. chat agent reply, “ I don’t know, but make sure you answer when they call or it will have to be rescheduled.” Again WTF! Don’t you just say you scheduled a call? What time did you SCHEDULE it for???? All this, a HUGE WASTE OF TIME. When geek squad could have simply picked up the damn phone and called me and just told me what they needed to begin with! THEY HAVE MY PHONE NUMBER!

Great people. Very knowledgeable staff and will help with any questions you have

I love Best Buy but this is my first visit to this particular store. It didn't disappoint. The usual clean store with a wide variety of anything you might look for in electronics. This visit was for a computer and telephone repairman. Staff is very professional, knowledgeable, helpful and friendly. I had practically no wait time. This will definitely be my go-to store here in Columbia.

Do NOT place third party orders with Best Buy. You cannot add an alternate pickup person, the employees aren’t able to answer any questions you have and neither can the company you purchase from. If y’all are going to do business with other companies you should have some type of knowledge as to how it works. I had to cancel an order because the employees wouldn’t release it because we couldn’t changed the alternate pickup person. The cancellation takes hours, so I had to wait for it to be released because it was the only one in the area. People place pickup orders to save time out of their lives and y’all made it extremely difficult. I’ve picked up MacBooks that were under someone else’s name and I know others who have too with no issue. This whole situation just makes me want to avoid purchasing through Best Buy all together cause it really didn’t have to be this difficult. It ain’t this bad at the dang on DMV.