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Best Buy Florence
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2049 reviews)
t n
February 17, 2025
1 out of 5
Yesterday, I was introduced to “The TV Guru” by one of your employees. This guy, wearing a black #8 SONY jersey, also stated he was the same “TV Guru.” Perhaps you folks at Best Buy should consider sending him through some customer service training. He was condescending, arrogant, dismissive and tried to make me feel like I was wasting his time. “Hey number 8, you need to learn how to treat people better. You’re in “customer service” and your boss, manager and owner should be embarrassed of you…
you can do better, Best Buy!
Landon B
January 23, 2025
1 out of 5
Had my items in hand (around $300) and no one was at the checkout... left the items on the counter and left. 2 days later Amazon delivered
Response from Best Buy
January 23, 2025
Good Evening, Landon,
We certainly understand how you are feeling after not getting the assistance you needed while waiting for checkout. We would love to connect with you and review these concerns further. Please feel free to send us a private message via social media, so we can partner you with a specialist. Make sure you include your Google review in your message: #64722902.
Timothy T
January 03, 2025
1 out of 5
They no longer sell dvds or games.
Steven E
January 01, 2025
2 out of 5
Looked like a run down thrift store
Response from Best Buy
January 02, 2025
Hi Steven,
Thanks for sharing this review with us here. I'm concerned to hear you felt this way about our store during your recent visit, which we understand would be disappointing. We'd be happy to discuss this further with you to help us understand your experience and ensure this is properly documented and addressed. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64633185.
Thanks,
^Caleb