Looking at Apple computers and the anti theft alarm goes off. Otherwise, we would not have gotten any customer service. :(
Response from Best Buy
July 16, 2025
Hello.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We apologixe you did not receive the assistance as needed when visiting one of our locations. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/txes36), Twitter/X (https://bby.me/t45bva), or Instagram (https://bby.me/dplp5a). When you message us, please include your full name, phone number, email, and a copy of your Google review number #16347. We look forward to working with you.
Best,
^Allison
I like coming here. Everyone is so helpful and courteous.
It took them 2-5 hours to bring my refrigerator
I was at Best Buy to apply for a television through Progressive Leasing. I had planned to sit down and the application online myself but an associate name Charlie (20 year old) asked me to come to the counter instead. Out of respect, I went to the counter and began the process there with him
We got partway through the transaction when I had to step away briefly to use the restroom. While I was gone Charlie said out loud, “Why would he walk away and have to use the restroom in the middle of a transaction ? He didn’t realize my cousin and son were standing right there, he didn’t know that they were with me, and they felt uncomfortable and disrespected because it seems like he was talking behind my back. I felt the same way once they told me.
I only left for a moment to take care of something natural and intended to return and continue the process, especially since I was only at the counter because he asked me to come there instead of doing it online as I originally planned. I just want to make sure this is understood, because I don’t believe that comment was necessary or professional.