Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2132 reviews)
Kevin S
March 29, 2026
4 out of 5
Customer service was good and the staff was helpful.
Shannon F
February 26, 2026
1 out of 5
I purchased a 75 inch tv. The manager brung it out but did not assist me whatsoever in getting it strapped up. Shoutout to the stranger who was walking into the store who stopped & helped.
Response from Best Buy
February 26, 2026
Good Evening, Shannon,
We fully understand how you are feeling after not getting the help you needed when you purchased your new TV. We would be happy to connect with you and address these concerns with you. Please feel free to send us a private message that includes your Google review case ID: #122286.
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Serious T
January 30, 2026
5 out of 5
Went here this last time to do a doordash order and the workers were great help to get me in and out quick and easy
Craig R
January 15, 2026
4 out of 5
This location is clean, the staff are friendly and very helpful. At this time this location is still selling their computers at pre memory cost prices till their existing stock is out.