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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2080 reviews)
Mrs A
July 15, 2025
2 out of 5
Looking at Apple computers and the anti theft alarm goes off. Otherwise, we would not have gotten any customer service. :(
Response from Best Buy
July 16, 2025
Hello.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We apologixe you did not receive the assistance as needed when visiting one of our locations. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/txes36), Twitter/X (https://bby.me/t45bva), or Instagram (https://bby.me/dplp5a). When you message us, please include your full name, phone number, email, and a copy of your Google review number #16347. We look forward to working with you.
Best,
^Allison
Nique
July 07, 2025
5 out of 5
I like coming here. Everyone is so helpful and courteous.
Kayson
July 04, 2025
2 out of 5
It took them 2-5 hours to bring my refrigerator
Big h
June 25, 2025
1 out of 5
I was at Best Buy to apply for a television through Progressive Leasing. I had planned to sit down and the application online myself but an associate name Charlie (20 year old) asked me to come to the counter instead. Out of respect, I went to the counter and began the process there with him
We got partway through the transaction when I had to step away briefly to use the restroom. While I was gone Charlie said out loud, “Why would he walk away and have to use the restroom in the middle of a transaction ? He didn’t realize my cousin and son were standing right there, he didn’t know that they were with me, and they felt uncomfortable and disrespected because it seems like he was talking behind my back. I felt the same way once they told me.
I only left for a moment to take care of something natural and intended to return and continue the process, especially since I was only at the counter because he asked me to come there instead of doing it online as I originally planned. I just want to make sure this is understood, because I don’t believe that comment was necessary or professional.