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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2199 reviews)
Tami K
November 08, 2026
5 out of 5
Took my Dad here to return a new computer and get a replacement then also ronpixk up one that the Geek Squad had repaired. They were great with him. They directed him where to go when we got there which was the wrong place for the return and replace but the right one for picking up the repaired item...Anyway at 1st I thought they were they were just running him around but then I caught it...each time they'd have him go to different area...the employee walked to that area and gave them the info needed so my Dad didn't need to repeat himself. The Geek Squad guy even hooked him up with a warranty for the repairs , which the cost of the warranty and the cost of the repairs was like a $20 difference , but now , he had coverage for the next five years , and it won't cost him a dollar to walk back in the door. They gave my Dad top notch service, he was even impressed. Thanks guys for helping my Dad with his computers.
Ashlynn M
October 10, 2026
1 out of 5
First, employees are great; it’s the organization that I have an issue with. I purchased a tripod online and picked up in store and there was no mention to me in any form (no paper receipt) that they have a 15 day limit on returns or exchanges. Only 15 days. The tripod is not what I need but I’m stuck with it. It’s unused and has all packaging. I’m quite unhappy that they will not allow an exchange. Oh well, lesson learned. I rarely shop here and now I will never shop with Best But.
Response from Best Buy
October 10, 2026
Hello, Ashlynn,
We can understand the way that you are feeling if your tripod is not what you were needing. We can also acknowledge the feeling you must have experienced when finding out about our standard 15-day return window, while trying to complete this return.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/mmjXYH)
Twitter/X ( https://bby.me/PG4mUL)
Instagram ( https://bby.me/kzfjHB)
Please be sure to mention your review, #233191.
Victor R
October 06, 2026
1 out of 5
Estaba buscando un telefono para comprar, estube esperando por ayuda por mas de 30 minutos y pedi ayuda. Nunca se acercaron ami un empleado me dio la excusa que estan ayudando a otros clientes cuando la tienda estaba con 3 personas
Hep
September 28, 2026
2 out of 5
I went here in hopes of finding a TV I wanted. I feel like there was plenty of salespeople yet nobody approached me and asked if I needed any help. That kind of throws you off and makes you not want to purchase. Finally tracked somebody down and they didn’t even have what I wanted in stock. My advice is to just let customers feel welcomed and appreciated and let them know there is help if needed.
Response from Best Buy
September 28, 2026
Visiting our store to get help when making a new purchase should be easy, and we understand the frustration when you were not able to get help to find the TV you were looking for. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/lZNDXI), Twitter/X (https://bby.me/iYiih3), or Instagram (https://bby.me/VAf5jb), and mention your Google review, 227592.