Best Buy Florence

Ant, Queso, and Amir were gentlemen and absolutely excellent with customer service and I will definitely be returning to shop because of the service they gave. They are amazing and very professional

Picked up online purchase.

Everyone is helpful and friendly. If they don’t have it in stock, they’ll order it and have it shipped to you.

When I tell you my husband and I are going through HELL trying get our washer we already paid for. Getting the run around about a washer you paid for when they have your money is crazy!!! We will NEVERRR in our entire life purchase anything concerning Best Buy again. We saw a washer online and ordered it on 10/25/25 solely because it said we could pick it up in a hour ($518). We get to best buy and the guy says we thought we had a washer in the back for you but when I went to pull it I noticed it had detergent all in it and dents were all over it. So he says Do you want me to cancel your order my husband says yes. The guy says oh by the way its saying in progress right now meaning the money wasnt taken. The money wouldn't have been taken unless you completed the whole transaction and received your washer. We find out on Tues 10/28 that order was never canceled and our money was taken!! So I called the best buy num. The guy on the phone says it was never canceled do you wanna cancel now? Because if not your washer will be in for pick up for SURE Thursday 10/30. So o said fine we'll get it if its gone be there for certain Thursday....My husband and I wait alllll day Thursday. Get to best buy at 7p.m. All We got was more excuses but still no washer. They gone tell us the site was suppose to say it would get delivered to the store on the 30th and we were supposed to pick up on the 31st and they were sorry that the site gave us confirmation to PICK UP our washer on the 30th instead of the 31st... Now here we are it's after 5:00 on the 31st and still haven't heard anything bout our washer. So i just decided to call and the customer service rep said the washer was never delivered to the store😡😡. The rep said If we cancel we have to wait 7-10 days to be refunded. So suppose that was the only money we had to go towards a washer. Then we would either have to wait until best buy get done playing in our face not caring and finally give us our washer we paid for almost a week ago. Or get the money back and have to wait over a week to be refunded and then try to find another washer. Either way it's a lose lose because God only knows when we will receive our washer that they have our money for. And if we get a refund it will be over a week before we get it to put towards another washer. If we get a refund it will take over a week so best buy will be sat us back 2 weeks without a washer becauseof their foolishness. ...1 mistake is understandable but at this point this isn't a misunderstanding its just complete neglect towards their customers. And that's not right!!! But there wasn't any confusion about them taking our money!