Frequently Asked Questions About Best Buy Florence
How do I check product availability at the Florence Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Florence Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Florence stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Florence Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2119 reviews)
Joe H
January 04, 2026
4 out of 5
Nice selection
Brenda T
December 31, 2025
2 out of 5
Rude employees and it's very difficult to get help on this store. This is my second visit and the same experience.
Response from Best Buy
December 31, 2025
We want to hear about this poor customer service you received. Please mention review #98573 when connecting on social media links.
Facebook (https://bby.me/5a78uf)
Twitter/X (https://bby.me/uyakno)
Instagram (https://bby.me/qqilku)
James R
December 31, 2025
1 out of 5
People are slow, takes them forever to get an answer for something thats in stock, but can NOT find... WTH??
Response from Best Buy
December 31, 2025
Hi,
We understand your concerns with the store not being able to locate the item you're looking for. We would like to get more information regarding your visit and help in any way we can.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 98469 in your message to us.
X: https://bby.me/sqxkfq
Facebook: https://bby.me/1sd50w
Instagram: https://bby.me/00sfke