Best Buy Greenville

This was such a waste of time. Usually a Best Buy fan but my experience here, specifically with the Geek Squad kiosk located inside the store, was NOT impressive. Made an appointment online, and talked to a tech via a followup phone call and confirmed price and availability for my phone to be dropped off and the battery to be replaced. Waited in line for 5 to 10 minutes first, before spending 30 minutes while the tech attempted to check my phone in. After staring at his screen and discussing my phone, an iPhone 13-- nothing exotic in my mind--for those 30 minutes, they came to the conclusion that they could not in fact replace my battery. Not sure why this wasn't made clear to me prior to me driving 45 minutes to get there, and waiting in line, and at the desk for another 30 plus. Just a waste of time that feels like it could have been avoided.

Needed my phone checked out for a possible hack the Geek Squad checked it out found a couple of minor things cleaned up immediately appreciate the quick response and help

Went to get a Best Buy brand thin 4K over the air antenna for my TV advertised for $19.99. They had plenty in stock surrounded by expensive ones. This antenna is awesome. Gave me all the local channels plus more, and only two 5 minutes to install. Staff at this store is super helpful. Just moved to Greenville so it was my first time at this store and it was a great, friendly experience.

Ordered an Apple Watch . Paid extra to have it delivered in time for graduation party. This store uses a service called Roadie. The Roadie deliverer dropped off chicken feed instead of the Apple Watch! Wish I was joking. Now I have to return the chicken feed to a Best Buy store. I can't get a new watch when I return the feed... because AI prompts trying to solve "placed an order"...this replacement is not same day...a new Roadie delivery hopefully will deliver an Apple Watch by tomorrow. Beyond Frustrating!