Best Buy Greenville

Horrible service and I will never shop here again. I waited in curbside for 15 minutes for nobody to come outside. I finally went inside the store to see what’s the problem for them to say their system is down and I cannot get my items that I paid for. You would think someone would have came outside to relay this message or a text or email, nope. To sum it up, figure out a better alternative if your systems are down instead of loosing business.

Everything was great! They had additional stations set up and there were so many helpful staff. Even for Black Friday everyone was in a great mood.

I always Order online and then pickup in store later. Always in and out in less 10 min.

At 6:00 AM, I boarded a plane to SC to honor my commitment to Best Buy to receive delivery of several appliances fully paid for. This delivery was scheduled and confirmed by Best Buy. When Best Buy experienced a truck breakdown, Best Buy cancelled my delivery, failed to show up, and never bothered to notify me. Only after I called did I learn the reason, for the no show. Issues occur, but what I could not understand was why Best Buy’s standard operating procedures have no recovery plan for such failures. The only option presented was to re-enter the queue because “ Best Buy does not schedule next day or same day deliveries “ - wait several more days—an impossible solution for a customer who had traveled from out of state. From frontline representatives to leadership, there was no concern for the customer. Offering money as compensation for a failed delivery and no remediation or remorse, is not a solution; it is an insult. Customers rely on Best Buy to keep its promises. Best Buy’s time is not the only time that matters—customers’ time must be valued and respected. Customers have choices, and I have exercised mine. Lowe’s confirmed next-day delivery, and kept their promise. They were more thorough in all of their explanations than Best Buy- and provided options. As promised, I have completely severed my relationship with Best Buy. Best Buy is no longer part of my Blavk Friday or Cyber Monday Plans.