Ordered 1tb micro sd card. Said it was in stock, 1/13/25. So order placed 1/13/25.
It was supposed to arrive 1/15/25. They waited the entire 2 days to say anything about it not being in stock and it would have to come from Texas. New arrival date 1/29/25. It does me no good by then so I tried to cancel the order, only to be told that I had to cancel within 30 minutes of placing the order.... but if you would have told me I would have canceled within 30 minutes. From reviews I've read this store lacks inventory skills and time management skills. I could care less about their crappie quality but to say I can't cancel an order because you're store is completely screwed up is bizarre.
Response from Best Buy
January 15, 2025
Hey, Austin.
Thank you for providing your insight. We understand the importance of getting your order when expected. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you message us, please include your full name, phone number, email, and reference your Google review number #64681519.
Regards,
^Jaso
DJ at customer service was the man. Helped me walk through a trade-in and led me in the right direction in terms of best options
Po#PoughkeepsieSquad
Most of my reviews are positive. I rarely write a 1-star review, but this one is well deserving.
I had a very poor experience trying to get my laptop repaired(purchased at Best Buy). They sent it off to a service center to fix and my estimates changed over multiple emails and the requests for a direct call back to talk about the issues, were ignored. The people sending emails would not sign their names which made it difficult to follow-up when the estimate and repairs needed kept changing. Multiple requests for a call back were ignored.
They also screwed up my credit card account and I have had no luck getting my situation corrected.
Response from Best Buy
January 13, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64673296" and share your full name, email, and phone number.
Thanks,
^Jacob
Douglas E
January 12, 2025
The store is very organized and the staff are very helpful.