Went in to buy a new phone and not one time did Carlos (an employee) acknowledge me. Even though he was standing there chatting with and playing, the appropriate thing to do would be to acknowledge the customer. After about ten minutes I asked him did he have a particular phone in stock, Carlos stated “ No it’s not in stock” and continued chatting and looking around. A nice young man by the name of Max came over, greeted, assisted, and sold the same phone Carlos said wasn’t in stock. Poor representation, and careless for sure
Response from Best Buy
October 04, 2026
Hi, Lamia,
Thank you for taking the time to reach out on Google with a review. It fully makes sense expecting friendly and professional support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #230432 in your message. You can find us here:
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went in and they sold me a piece of shit for $500
Carson L
September 27, 2026
The store offers good inventory and full staffing but it feels as if it varies from time to time.
I always forget about Best Buy but they have great prices on the same stuff you’ll get at Walmart or anywhere else. It’s just at Best Buy. You can get a much higher quality product.