Best Buy Greenville

First I was told I could price match to a sale price from the week prior. I had a picture of the online sale price and was told via phone that the manager would match it as it was just a week later AND the week of the sale we had snow and weather issues so it made sense that I missed it. After an hour drive I get there to be told the manager I was supposed to ask for was not in and no one “felt comfortable” doing the price match! Then the 3-4 employees that have come to tell me that they CAN’T do the price match that day ALL tell me to buy today and keep an eye on the price over the next 60 days because I can price match within that timeframe and receive a refund. Great! That saves me from making this a wasted two hour round trip drive. Now-I’ve seen this price drop twice online and been denied the refund twice! First time-“yes, that’s the same item but the SKU is different so we can’t price match”…what? It’s ridiculous that you have the same item with the exact same specs listed with two different SKUs. I was told it’s a system issue so they couldn’t do anything about it. Now the same item with the same SKU is on sale again but they still won’t honor it and provide a refund. The reason this time-now they’re saying my price match was only good for 15 days after purchase! Even though no less than 3 people (including the person who checked me out with my membership) told me I had 60 days. Apparently that’s a different membership than the one I have. You have to PAY for the membership that allows you to price match within 60 days! Do better Best Buy! Everyone is eager to be helpful when you’re spending $1000s of dollars and then suddenly unable to do anything when you need help after the fact. Disappointing and unprofessional on so many levels!

Absolutely the WORST customer service there is! Been trying to call Geek Squad for two months now for an issue I'm having with instalation, only to be put on hold for 30 minutes plus before I hang up. Tried calling today with the same issue! Hung up after 35 minutes on hold.

Needed to find a replacement cell phone, several associates came to check in with me. Joseph helped to get me fixed up. Great service from Joseph and the rest of the team 😀

Best Buy is a handy (need it now) option to electronics. They carry several major brands of TVs, speakers, printers and such. Regarding pieces parts for building out, networking, cables and such, this is how I use them. The Best Buy inhouse Insignia brand quality is a solid step above midline and priced accordingly. Ive worked In IT for 28 years and don't mind having Insignia brand elements in my kit setup. Best Buy has an option for almost everything you need in at least three sizes and a couple pricing levels. Eg both 5GB and 10GB 20ft heavy or light shielded network cables. I can order online, wait for available confirmation, and pickup inside or curb side. If I go inside, I end up buying more than was on my list 🙂