Had little to no help, had to FIND someone only to be told that I needed to wait for another person to help me. I know its not the employees fault, but the company should be aware of more employees needed at this location.
The Geek Squad was super helpful and the people who work by the computers were too! Each time I’ve gone with any problems with electronics, the people there have been wonderful.
The Geek Squad worked flawlessly. Five stars to them. The TV delivery and installation group not so good. 1 star. They left with some necessary cables and although I called 3x and asked them to bring them back and put on porch, no response. Cancelled as they say.
Response from Best Buy
October 07, 2025
Hello, Deb,
Thank you for leaving us review. It saddens me to hear that your recent experience was not a positive one, especially when having clear communication on you delivery. We appreciate your feedback, and if you require additional assistance or support, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #52703 when reaching out on social.
Gave me the wrong tablet model. Then didn't have the one I asked for in stock at all. I asked for the 1TB model and was given a 256GB. I am glad I noticed before the return widow closed.