Best Buy Greenville

Always use Best Buy in store and/or Geek Squad for phone or laptop service or instruction. Competent, professional, and friendly staff.

I had a terrible experience as a first-time customer at Best Buy. I bought headphones online on a Friday, expecting them to arrive within a day or two. After processing my order, I thought everything was fine. However, the next day, I received a notification stating that my package would be delayed and rescheduled. Surprisingly, I never received any further notifications about the rescheduling. I continued to wait, and to my surprise, when I checked my email, I found that Best Buy had canceled my order and refunded my money without my authorization. The next morning, I spoke with a representative, who explained that my package was damaged during transit and would be shipped back to the store. I was extremely frustrated because I work from home and had anticipated receiving my noise-canceling headphones on time. I spoke to two support specialists and a supervisor, but they all advised me to wait for a refund. Unfortunately, this was not an option for me because I still need to work from home, and there’s no guarantee that my money will be transferred back immediately. I requested an in-store credit or waiver, considering that I was not notified about my package or that I had not authorized a refund in the first place. I was very disappointed with Best Buy’s services and would strongly advise anyone else to avoid investing their time or money in their online services. It was a complete waste of my time and money. I was left without money and without headphones. The representative told me that there was nothing else they could do except wait for a refund that could take 7-10 business days. Unfortunately, time doesn’t wait for anyone, especially when you have a child and a pet to care for.

Sale person carden or cardela was a lot of help. With an very important purchase. Ten Stars if I could give it for the professional and cool service that was provided!

This was my first time shopping at Best Buy since they moved to Woodruff Rd. Yes, it's been that long. I was overwhelmed, as soon as I walked in the door, because 3 feet inside there were 2 people asking me what I was looking for. I told them and they both steered me in the wrong direction. Luckily another guy helped me out and he also walked me to the front to check me out. There seemed to be more employees than customers and I will not be going back, if I can avoid it.