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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta's full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Frequently Asked Questions About Best Buy Greenville
How do I check product availability at the Greenville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5389 reviews)
Mikayla C
September 25, 2026
1 out of 5
Not sure how to leave a corporate review, but if you are considering buying a laptop from Best Buy and own a small business, don't do it. I bought a laptop in February and it broke by September. It was still under warranty so I brought it in to be fixed. The rep told me it would likely be a week or a week and a half. I called their number for an update and someone told me it would likely be ready today.
It is not ready and when I've tried asking for an update via chat, they tell me it could be 30 days before I get it back, per warranty. My frustration is that I have been told wrong information and no one will admit that.
Not to mention the fact they have not supplied any kind of replacement. I am stuck without a computer to do work on, or just have to go buy another one. The support team has been very inefficient at answering questions, down to flat out giving wrong information. I've been told a supervisor will reach out to me and have yet to get a call back or been provided a way to contact them.
Response from Best Buy
September 25, 2026
Hello, Mikayla,
Thank you for taking time to write a review. We want your repair experience to be great each time. We would love an opportunity to offer any assistance you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #226559” when reaching out on social media.
Jason R
September 21, 2026
4 out of 5
I mean, it’s a big box store but I have to say that it was really helpful to walk around and touch/feel the products vs buying online. And the people that work at this location are really nice/knowledgeable.
B F
September 19, 2026
1 out of 5
Worst Best Buy I’ve ever been too. Wasn’t too helpful to find things in the store, and no one greeted me when I walked in.
Response from Best Buy
September 19, 2026
Hi,
Not being assisted while shopping is upsetting. To discuss this experience further, please mention review #224492 when connecting with us through a private social media channel.
Facebook (https://bby.me/H0kdXN)
Twitter/X (https://bby.me/ith6qN)
Instagram (https://bby.me/nAJmW9)
Alisha C
September 19, 2026
5 out of 5
Honestly this is the best Best Buy around. Friendly staff from the greeter to the guy in the dept I needed to the checkout guy. I mean thats what we all want is excellent customer service. Will I drive an extra 15 min to come here besides Anderson location? Absolutely!!!!