Isabella V
August 17, 2025
That one girl ray she very sweet takes her time helping you find what you need and answering your questions . she really made my day
Great associates. Very helpful
Super disappointed in the service provided at Best Buy Greenville. Just when they were starting to win us over, I ordered an open box iMac and it didn’t include everything it promised to. I went into the store and they were unwilling to make it right. So much for in person service at a brick ‘n mortar. Back to shopping online with a different company that actually cares about their customers.
Oh yeah, keep your Best Buy membership too. Do the research, it’s a total waste of money and if you look at the fine print; it’s not nearly as good of a deal as they sell you.
Do better, Best Buy. Big miss here.
Response from Best Buy
August 13, 2025
Hello,
Thanks for sharing your feedback with us. Buying open-box items can be a great way to save some money, though I can understand finding that it was missing items that were to be included, wouldn't be a welcome experience.
Our stores should be ensuring that all open-box items are thoroughly inspected to ensure that the condition is properly noted, to help prevent any disappointment. I'd like to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ak9wkg), Twitter/X (https://bby.me/z2zbn3), or Instagram (https://bby.me/0gi66b), and include a mention of your "Google review #28830" in your message.
Sincerely,
^ Melissa
My computer got a virus and crapped the bed. So the sales associates and The geek squad people at Best Buy saw me in frantic panic attack mode. And they handled every minute of it kindness and professionalism. They were honest with me about my options for the old computer, and they really did get me the best deal. There was for a new computer that would fit my needs. Thank you for helping me not miss a day of work 🙂