We went in looking for a camera and AirTags and Adrien was such an amazing help as well as the sales manager. They didn’t have what we needed but were doing every thing possible to accommodate it us. 5 star just for the employees alone
“I had an extremely disappointing experience with Best Buy. After waiting a whole month for my order, which included a stove, fridge, microwave, and dish set, I was informed at the scheduled pickup that the entire order was canceled without any prior notice. The staff couldn’t explain why, and even after speaking with supervisors and customer support, no one gave a reason. I had already paid, and the delay was unacceptable. I would not recommend this service to anyone.”
Response from Best Buy
May 20, 2026
Hi there,
Thank you for your review. Waiting such an extensive time for your order only to be told the order was cancelled without prior notice is never the kind of experience we want our customers to have. We understand your frustration here. We would appreciate the opportunity to follow up and ensure this is documented and addressed.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/UcmUWI)
- Twitter/X (https://bby.me/CymVq2)
- Instagram (https://bby.me/Lu6MbD)
When reaching out, please reference your Google Review 154915.
Excellent customer service
What I wanted wasn't in stock but an employee helped to find one and ordered it for delivery to my home.