Best Buy Greenville

We knew exactly what we wanted. Found the item, then waited 35 minutes for someone to help us. Other associates made calls for help but no help came until someone came around to tell us they were closing in "8 minutes" and we needed to make our way to check out.

I bought a TV, sound system, subwoofer, installation, etc. here for $6k. I had been talked into buying a larger Sony TV (instead of the Samsung I had measured for). Kinda my fault, kinda not. The manager seemed quite knowledgeable and was very helpful; the worker was not so knowledgeable and needed to run everything by the manager. I decided to get the Best Buy credit card for the 0% interest. The worker screwed up my birthdate which delayed things and required another call to Citibank. I got everything set up to be delivered and installed. Three weeks later on installation date, the tv couldn’t be installed due to its size and was returned. Additionally despite being 3 weeks from purchase date, the subwoofer I paid for was not delivered. I was told it would be better/faster to go to the store after 5 to hammer everything out. The same said numpty worker processed buying the correct size tv and tried to sell installation for it again... installation which I had already paid for. On top of that, in Best Buy’s system the tv was processed both as an exchange and was also processed as a tv purchase. So I got a $425 refund on the original order and a $1700 charge. The second installers got everything up correctly and initiated solving the subwoofer problem. Angelica Laspona a “Customer Advocate” was put on the case. Despite me explaining everything that happened and when, her lack of actual investigative abilities were only exceeded by her inability to respond to emails or return phone calls. She was wholly MIA for weeks. It wasn’t until I filed a claim with Citibank to dispute the charges did Best Buy actually start to do anything. Even then, first I had to deal with the AI for Citibank and Best Buy in order to get to this point. I have had conversations in gibberish with toddlers that were more coherent. Worse the AI which is wholly incapable of figuring out how to route the call in the first place, when a human is requested, the AI then tries to figure out what the issue is to route the problem again!!!! I ended up speaking with RJ who I hope has got the wheels turning to fix the issues. Though he scheduled the subwoofer delivery for a date he was told specifically would not work because I would not be in town. He did not in fact schedule it for any of the dates I told him I was available. So I had to deal with Best Buy’s AI yet again. I will never use Best Buy or their services again. Never ever! The number of incompetent “help” there is too damn high. What should have been a good experience with a minor hiccup turned into months of frustration. Save your time and money. Walmart give better service.

Wide range of gadgets & gizmos. Staff ever smiling and helpful.

Thanks to Bobby with your social media response team this is now a five star review.