Best Buy Greenville

I ordered an item online for a Christmas present. It was promised to be delivered the next day for free, which was the appeal for ordering with the lower price point, also on the item. The item was being shipped through Roadie, an apparent division of UPS, but with a contracted workforce similar to DoorDash or something. The day it was to be picked up, Roadie logged that the driver went to the store, but never picked it up. When the item didnt come on time I contacted BB customer service, which is also now contracted out, maybe overseas, but definitely not American... and was told if it was not delivered the next day, they would change it to store pick up. When they didn't deliver, I reached back out and was told it was escalated, and I would receive an email within 1 hour.... never received the email. I finally reached someone through their FB page, and while she was extremely customer service driven was told that I cannot pick the item up at the store even though they are in stock, and I would either have to wait and see what happens with Roadie or cancel the order. I canceled the order.... and after 3 hours of my life lost, a complicated process for everything involved, and now still not having the gift for my child and waiting for a refund from BB, I have simply gone to Wal-Mart and picked it up. Severely disappointed that BB, a store I once valued and enjoyed shopping from and had come to trust to deliver on their goods, has chosen to take the human component out of their customer service... and will not shop with them again.

You can’t get a live person from the store when you call. The phone system is terrible! After you say “representative or live person” the phone system refuses and disconnects the call!

On Nov 27, 2025, I made an online purchase from Best Buy of a LG Slide-In Gas Range, at what I thought was a good price. I also paid for them to haul away the old range and install the new one. I was told that a team would come on Saturday, Nov. 29 to do the work. They did, indeed, show up with the range, but told me that they couldn't haul away the old one, nor could they install the new one because they didn't know how. So, they put my recently purchased new range back on their truck and drove away. Then followed the NIGHTMARE of interaction with the Best Buy so-called "customer service" department, all the representatives of which were in India since the local store never answers their phone, but transfers all calls to the phone bank in India. After repeated phone calls and online live texts, and waiting on hold as long as 50 minutes, I finally managed to get the service rescheduled to Monday, Dec. 1. I made an in person visit to the local Best Buy store and was told that it looked like everything was set on my account, but they couldn't tell me anything more than what they saw on their screen. The team again showed up with my range, brought it inside, set it down in its box in the kitchen, and told me that they couldn't haul away my old range or install the new one because they did not have the skills to do so!! This was followed by multiple additional calls and texts to the people in India with many promises of fixing the situation; but nothing happened. I made a second in person visit to the local store and this time spoke with a manager who arranged another haul off/installation date for Thursday, Dec. 11. I took off another day from work to be at home to admit the installers, but received a call from the person they sent telling me that he couldn't install the new range because he didn't work with gas. So, a no show. Then came another series of phone calls with the people in India who rescheduled the installation and haul away yet again for Saturday, Dec. 13. Once again they cancelled and didn't show, the FOURTH time!!! If possible I would give Best Buy customer service negative stars instead of just one. I am VERY unhappy with the shoddy treatment I have received from Best Buy and will never purchase anything from them again. Buyer beware!!

Came in on December 7th and paid for my items via my BB account and credit card. I had to give the associate my SSN and ID to verify the card was mine. The next day, a Walmart credit card is opened in my name, with an email I haven't used in years, a last name I haven't had in over a year, and an address I haven't lived at in over a year.. but conveniently all the same information I haven't changed on BB account. Tried calling the store with no answer, the automation sent me to basic customer service who told me they could not help me and recommended I go to the store in person. I have a job and work hard for my money, I shouldn't have to worry about associates stealing my information then having to take time off work to TRY to get it remedied. Now I have to take more time off to file a police report and file for identity theft. My transaction was completed at 5:18pm for 4 Switch products. BEST BUY MAKE THIS RIGHT.