Best Buy Greenville

On store shopping and online purchase pickup, super easy.

I came to this Best Buy to have an iPad added to my AT&T account, and the experience was extremely disappointing. I stood waiting for over 20 minutes just to be acknowledged. When I finally spoke to someone, I was repeatedly told “hold on” with no follow-up or sense of urgency. At one point, I overheard one associate tell another that they weren’t going to help me, which was both unprofessional and uncomfortable. What made it worse was watching multiple customers who arrived after me receive service while I continued to wait with no explanation. In the end, I walked out without getting the iPad added to my account, meaning my visit was a complete waste of time. I don’t want to believe that my skin color played a role in the lack of service, but after observing how the situation unfolded, it’s hard to ignore what I experienced. Overall, this was not a good experience at all, and it left me feeling disrespected and overlooked. I expect better customer service and professionalism from a store like Best Buy.

I ordered an item online for a Christmas present. It was promised to be delivered the next day for free, which was the appeal for ordering with the lower price point, also on the item. The item was being shipped through Roadie, an apparent division of UPS, but with a contracted workforce similar to DoorDash or something. The day it was to be picked up, Roadie logged that the driver went to the store, but never picked it up. When the item didnt come on time I contacted BB customer service, which is also now contracted out, maybe overseas, but definitely not American... and was told if it was not delivered the next day, they would change it to store pick up. When they didn't deliver, I reached back out and was told it was escalated, and I would receive an email within 1 hour.... never received the email. I finally reached someone through their FB page, and while she was extremely customer service driven was told that I cannot pick the item up at the store even though they are in stock, and I would either have to wait and see what happens with Roadie or cancel the order. I canceled the order.... and after 3 hours of my life lost, a complicated process for everything involved, and now still not having the gift for my child and waiting for a refund from BB, I have simply gone to Wal-Mart and picked it up. Severely disappointed that BB, a store I once valued and enjoyed shopping from and had come to trust to deliver on their goods, has chosen to take the human component out of their customer service... and will not shop with them again.

You can’t get a live person from the store when you call. The phone system is terrible! After you say “representative or live person” the phone system refuses and disconnects the call!