Best Buy Greenville

I had researched a television that I wanted to purchase. My store in Anderson did not have it in stock so I drove to Greenville. That's an hour drive round trip. When I asked the salesman for the television, he told me that I did not want that one. That I wanted another brand. So I listened to him and finally agreed to purchase the brand he suggested. Then when I get to the counter, he's trying to sell me a Sony soundbar. He will not be quiet about it. I tell him no thank you and he offers me 24 months same as cash if I buy the soundbar. So I said add the sound bar. He then said no, that doesn't qualify for 24 months same as cash. So I said okay, I will just take the television. Then he proceeded to tell me how that I needed to buy the Best buy Plus membership. He would not be quiet about that either. I had an appointment that day and had told him that earlier. He simply would not ring up the television for me. So there I stood with my Best buy credit card that I've had for 20 years in my hand, ready to make my purchase, and he keeps arguing with me. So I put my card back in my pocket, walked out the door, and went and bought the television at Walmart. I won't be going back to Greenville unless I absolutely have to. The main problem is that this was not a blue shirt, genuine Best Buy employee. This was a Sony rep. He refused to sell me anything but a Sony and then tried to sell me everything that Sony offered. When I walked out the door that day, it was more than just the television that I will not buy from Best buy. I doubt that I will go back. If you do go in, make sure you get someone in a blue shirt.

I had an issue with my phone. CallEd up Best Buy. A knowledgeable and technical person helped me resolve my issues.

Leonidas provided outstanding customer service. He was knowledgeable, patient, and took the time to answer all of my questions without making me feel rushed. He helped me find exactly what I needed and made the entire shopping experience smooth and enjoyable. It’s rare to find someone who is both professional and genuinely committed to helping customers. Thank you, Leonidas, for going above and beyond!

Great customer service especially the Geek Squad.