Best Buy Greenville

CUSTOMER SERVICE IS ABSOLUTE TRASH!

Always use Best Buy in store and/or Geek Squad for phone or laptop service or instruction. Competent, professional, and friendly staff.

I had a terrible experience as a first-time customer at Best Buy. I bought headphones online on a Friday, expecting them to arrive within a day or two. After processing my order, I thought everything was fine. However, the next day, I received a notification stating that my package would be delayed and rescheduled. Surprisingly, I never received any further notifications about the rescheduling. I continued to wait, and to my surprise, when I checked my email, I found that Best Buy had canceled my order and refunded my money without my authorization. The next morning, I spoke with a representative, who explained that my package was damaged during transit and would be shipped back to the store. I was extremely frustrated because I work from home and had anticipated receiving my noise-canceling headphones on time. I spoke to two support specialists and a supervisor, but they all advised me to wait for a refund. Unfortunately, this was not an option for me because I still need to work from home, and there’s no guarantee that my money will be transferred back immediately. I requested an in-store credit or waiver, considering that I was not notified about my package or that I had not authorized a refund in the first place. I was very disappointed with Best Buy’s services and would strongly advise anyone else to avoid investing their time or money in their online services. It was a complete waste of my time and money. I was left without money and without headphones. The representative told me that there was nothing else they could do except wait for a refund that could take 7-10 business days. Unfortunately, time doesn’t wait for anyone, especially when you have a child and a pet to care for.

Sale person carden or cardela was a lot of help. With an very important purchase. Ten Stars if I could give it for the professional and cool service that was provided!