Daniel D
February 12, 2026
This Best Buy doesn't want your money. It definitely shows in the lack of customer service. Showed up for my amp/subwoofer consultation. Yes, I was early. The guy at the computer eating his hot pocket, huffed as he turned around and asked what I wanted. Told him and snapped you know we aren't installing it now. I told him I understood what a consultation meant. We walked out to my car, he looked at my amp and then started back into the shop. Started looking at the computer, walked over to his inventory and threw some piece of a converter at me on the counter. Went back to the computer and looked at it for a while then told me it was $320. I guess being rude and unprofessional is your definition of customer service? I'll take my business somewhere else thank you.
Response from Best Buy
February 12, 2026
Hi, Daniel,
Thank you for sharing your review with us. We aim to provide friendly and high quality service. However, we can see this consultation did not appear to meet those expectations. We'd like to follow up and learn more.
Please send us a private message through Facebook (https://bby.me/o7fhp7), Twitter/X (https://bby.me/x61cmz), or Instagram (https://bby.me/m5jzpi). Please be sure to mention "Google review 116198." Thanks!
Ashamed of this place. I drove over an hour away to buy a MacBook but their inventory was so poor. Empty and disorganized shelves everywhere. Might as well shut this place down. The whole purpose of going to a big box store is to get something you need in stock ready to go versus buying it from Amazon. This store has really lost its touch over the years.
Wasted at least 20 minutes while I waited on someone to help me just to wait another 15 minutes to tell me they don't have it & hardly carry or have MacBooks on hand. Like bro this is a big box electronics store!!!
Thankfully there's an Apple Store 5 minutes away and I got what I needed much faster and with far better service!!! Gladly paid the extra price at full retail at Apple Store versus the poor customer service and inventory you people have!!!
Response from Best Buy
February 12, 2026
Hello John,
Thank you for your review. We appreciate you sharing your experience and welcome the opportunity to provide a better interaction next time.
So that we can formally document your feedback, feel free to reach out to us in a private message or DM on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 116087.
Worst Customer Service by one of their associates. And its like everyone else knows about this employee. He should be fired immediately.
Besides that, store is clean and properly stocked.
Response from Best Buy
February 10, 2026
Hello, thank you for taking the time to leave a review. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #115539".
Facebook (https://bby.me/nfd7jt)
Twitter/X (https://bby.me/d05rav)
Instagram (https://bby.me/0kjaoh)
They had what I needed. I got help quickly and was on my way.