Best Buy Greenville

I went to this location to discuss things regarding purchasing a new laptop and exchanging the one I recently purchased. TANNER in the laptop department and SEAN in the Geek Squad department were both AMAZING. They both went out of their way to assist me and answer any questions I had. They also went above and beyond by providing me with extensive information to help me make the best decision. They were both friendly and knowledgeable in their respective departments. I really appreciate them. Thank you both !

Their selection is awesome, layout is extremely confusing. But, what I want to know is why in the FU€K it took us almost 15 minutes to get someone to help us because some fresh out of high school workers were standing in the main isle taking to their friends. If it wasn't for the young man that actually helped us, after I complained extremely loudly about the lazy pricks just standing around talking about out of work stuff I would have been calling in a complaint.. .wait, I think I'll still do that.

Customer service does not exist, I called the same location 3 times, sat on hold for 45 minutes and was finally answered by an employee who isn't even located at any store, I was transferred to tech support for the location I was calling, somehow the tech support does not know what they have in stock unless you come to the location in person, they can't order the stock I need over the phone, I was promoted several times to hang up and visit my local best buy...that is not the point of having a phone now is it, even when provided precise information about the product I needed and the services/labor I was seeking. What could have been a simple inventory check or even better, just ordering the one I was asking to order. It seems the best buy customer support team is an or6that tries it's very best to do anything other than talk to us on the phone, just take the phone number off the website if your team can't help anyone that isn't physically in the building.

Kyle at the Woodruff Road location was incredibly knowledgeable and helpful when helping to choose a new camera. Vast knowledge of products without over complicating it for a beginner.