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Frequently Asked Questions About Best Buy Greenville

How do I check product availability at the Greenville Best Buy?
How do I check my order status?
My local Greenville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Greenville stores’ holiday hours?

Recent Reviews

4.1
(4919 reviews)
DigitalDevilSin
February 17, 2025
3 out of 5
It's the only one we got take it or leave it
Mario S
February 17, 2025
1 out of 5
Don't bother going to the store to get what you want bc they won't have it. I dont understand the point of having a store if they don't have what they advertise they do?? Thanx for the wasted gasoline. I'm sure the environment thanks you douches. Had to order what I wanted on amazon but got it $40 bucks cheaper. Suck on that Bad buy!
Response from Best Buy
February 17, 2025
Hi Mario, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you haven't found what you're looking for in stock in our store, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this is documented, along with any other feedback you have, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64823283. Thanks, ^Caleb
Guy W
February 16, 2025
4 out of 5
Folks this Best Buy is one of the best around the area 😁 Service is good and knowledgeable staff are definitely helpful when It comes to asking questions. Now usually they offer a couple of options so you can make the best decision for what you need ✅
Lance F
February 14, 2025
1 out of 5
Avoid at all costs. Can’t trust advice, just trying to sell you most expensive product. Wife had a laptop she wanted to come purchase last year for basic recreational use. We arrived and a team member jumped in to help us. He talked us out of the laptop we had wanted and into a different laptop we were told would be a “workhorse” “last for years” and everything that we were going to use it for it would do with ease. We got it home and it barely worked. We got roped into their annual membership so we took it in to get it fixed. It did not get fixed. 1 year later it won’t even turn on. I took it in and geek squad on-side looked at it saying it looked brand new (we turned on less than 50 times) and they told us they absolutely would’ve told us avoid the laptop because it causes so many problems and the motherboard is bad and will cost almost the full cost of the laptop to fix. I spoke to the Best Buy manager about how we were deceived by a teammate into this laptop with all these issues and just wanted to find any solution and buy a new laptop and trade this one in (I was very cordial and polite about the situation). The manager’s responses was to tell me his Lenovo at home is great and he likes it and he isn’t sure what geeksquad is talking about, but I’m out of luck and just have to buy a new one, sorry. My wife also tried to trade in her Mac when purchasing this k terrible computer, and the employee walked us through clearing out the laptop to do so… and deleted the operating system. We were told WE had to go to geeksquad and have them re-install the operating system (on our dime) or they will not accept the trade in.
Response from Best Buy
February 14, 2025
Hi, Lance, Thank you for sharing your experience. I understand how challenging it is when repair issues come about, especially on a newly purchased device. We'd be happy to look further into your concerns and provide any help we can. So that we can formally document your feedback and address any questions you may have, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64812255. Kind regards, ^Pre

About Best Buy Greenville

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