Best Buy Greenville

At 6:00 AM, I boarded a plane to SC to honor my commitment to Best Buy to receive delivery of several appliances fully paid for. This delivery was scheduled and confirmed by Best Buy. When Best Buy experienced a truck breakdown, Best Buy cancelled my delivery, failed to show up, and never bothered to notify me. Only after I called did I learn the reason, for the no show. Issues occur, but what I could not understand was why Best Buy’s standard operating procedures have no recovery plan for such failures. The only option presented was to re-enter the queue because “ Best Buy does not schedule next day or same day deliveries “ - wait several more days—an impossible solution for a customer who had traveled from out of state. From frontline representatives to leadership, there was no concern for the customer. Offering money as compensation for a failed delivery and no remediation or remorse, is not a solution; it is an insult. Customers rely on Best Buy to keep its promises. Best Buy’s time is not the only time that matters—customers’ time must be valued and respected. Customers have choices, and I have exercised mine. Lowe’s confirmed next-day delivery, and kept their promise. They were more thorough in all of their explanations than Best Buy- and provided options. As promised, I have completely severed my relationship with Best Buy. Best Buy is no longer part of my Blavk Friday or Cyber Monday Plans.

What is the point of an in-person store now? It is talk to a person in-person. There is a sale on televisions and I wanted to talk to an employee about replacing the six televisions in our office conference rooms. I needed to make sure they woudl work with our video-conferencing equipment without an issue and I wanted a warranty on each one. I went from employee to employee. Nobody had time to talk about anything. The most I got out of one employee was two words: "Customer support." After half an hour of pointlessness, I left. I can purchase televisions on Amazon with free shipping, warranty, and a very easy return policy if there is a hardware incompatability.

This store should be closed. 20+ employees walking around, talking, phone watching. I came in for a single cable to complete a project. It’s 10am and not 1 single employee asked if I needed help throughout the entire store that I walked twice. Must not all be on commission, probably a good idea for a place like this, maybe somebody would actually do something.

Always willing to help customers wish all best buys where like this.