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Best Buy Lexington
Services Offered
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Frequently Asked Questions About Best Buy Lexington
How do I check product availability at the Lexington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lexington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lexington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lexington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2055 reviews)
JD H
April 29, 2026
5 out of 5
A lot of products
Tim H
April 28, 2026
1 out of 5
I guess with no real competition you can treat your customers any way you want. I ordered an 85" TV on the 19th and it was to be delivered and installed on the 21st. On the 21st, I got a call saying it could not be delivered and installed until the 23rd. On the 23rd we got a message saying the TV couldn't be installed until the 27th. We were going to be out of town, so we agreed on the 28th. The 28th comes around and I get alerts ALL DAY that the TV will be installed and delivered around 4PM. At 4PM the installers get here WITHOUT the TV. The store never scheduled to delivered the actual item that I paid for! The installers were ready to quit. My wife is on the phone with CS now trying to cancel the order. Walmart, here we come!
Response from Best Buy
April 28, 2026
Good Afternoon, Tim,
We absolutely understand how you are feeling after having multiple rescheduled deliveries for your new TV purchase. We would be happy to review this further with you. Please feel free to send our team a private message on social media, so we can better assist you. Make sure that your message includes your Google review case ID: #146893.
- Facebook (https://bby.me/K0gDkn)
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Tanesha W
April 15, 2026
5 out of 5
I purchased an IPad from the Lexington location on Sunset Blvd this week. Chris was amazing. He was patient and answered all of my questions. He was very knowledgeable about the products. Great customer service!
Willie G
April 04, 2026
1 out of 5
I am about sick in tired of their so call replacement screen program for your phones. It is an absolute joke. Although I have been on the program for a year and a half. I bought the highest quality grade screen protector on the shelf, and the EXTRA money for the “free replacement installation”. I had no problem with them replacing at no additional cost. Conveniently they were out of that brand of screen, so we had to down grade to a cheaper screen protector and get a some refund back “ON A GIFT CARD AT THEIR STORE”. You see where this is going!! As I kept going in the downgrade continues until you’re a the lowest crap they have. Now today I go in after a long break for 6 months to get the screen replaced. NOW they are charging you $8.00 for labor to replace it and they want you to take the cover out the case and turn your phone off. Oh my lord I have no fingernails. How about you do it!! I’ve refused to pay the $8.00 since I didn’t sign up or agree to those terms. The cheap screen protector maybe cost them half of that, like $2.00-$4.00 and then make it back up on your wallet. This is a scam and this big box store doesn’t care 2 cents about taking care of the customer. It all about making the mighty profit!! So so sad, Shame shame I know your name
Response from Best Buy
April 04, 2026
Hello,
Thank you for the review. We understand your concern with having to pay for a service to replace your screen protector.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 138455