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Frequently Asked Questions About Best Buy Lexington

How do I check product availability at the Lexington Best Buy?
How do I check my order status?
My local Lexington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lexington stores’ holiday hours?

Recent Reviews

4.2
(2084 reviews)
Christina “
August 16, 2026
1 out of 5
We stood around for probably 25-30 minutes looking at TVs as we came in planning to buy one. All the employees were just walking around us, in front of us rather rudely, or leaning on desks, but not one single person ever asked us if we needed any help. They asked other people around us if they needed help, but not us - clearly they were prioritizing older folks instead of a young couple. If the customer service had been better, we would have purchased. They just lost out on a $2k sale as we had planned to buy an 95in TV.
AJ L
August 13, 2026
5 out of 5
Slow day. Geeks were competent and helpful
Kids I
August 08, 2026
1 out of 5
Rudest customer service ever! Waited with about 5 people standing with arms crossed for over 30 minutes then was ask if we signed in when we ask for help! Nobody else around but us.
Response from Best Buy
August 08, 2026
Hello, Having concerns with not having been asked to be signed up for the in store queue for assistance can be difficult. In many cases there would be a greater in the front of the store. If you would like support please reach out to us on any of our social media profiles below with Review 200200 for support. Facebook (https://bby.me/BcRyqO) X (https://bby.me/35BJJH) Instagram (https://bby.me/Wr8lkz)
Amanda S
August 03, 2026
5 out of 5
Employee Chris working today, 8-3-26 was super helpful. He was very honest, told us the pros and cons of each item we were considering and helped us come to a decision we felt good about without the pressure. Shopping would be much more enjoyable if more employees were like him. Employee JK was also very friendly and helpful. Great team!

About Best Buy Lexington

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