Frequently Asked Questions About Best Buy Lexington
How do I check product availability at the Lexington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lexington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lexington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lexington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2106 reviews)
Jessica P
November 01, 2026
5 out of 5
Easy to find help and items
Tresca
October 23, 2026
1 out of 5
Staff isn’t helpful or friendly at all. Needs better customer experience training.
kareem a
October 11, 2026
5 out of 5
Chris was an excellent Best Buy employee. I was looking for a headphone to buy but couldn’t find it. But Chris went out of his way to find it. He actually went back to the storage area in the store to find it for me. It shows that he really cares about Best Buy. He should be a manager
NogoB3
October 06, 2026
5 out of 5
Today Tarrah and Shaggy were extremely helpful. They made the return process very simple and were very engaging. Even convinced me in choosing a better screen protector for my S25 Ultra. Definitely coming back to this location for all my future purchases at Best Buy