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Best Buy Lexington
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Lexington
How do I check product availability at the Lexington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lexington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lexington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lexington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2049 reviews)
Willie G
April 04, 2026
1 out of 5
I am about sick in tired of their so call replacement screen program for your phones. It is an absolute joke. Although I have been on the program for a year and a half. I bought the highest quality grade screen protector on the shelf, and the EXTRA money for the “free replacement installation”. I had no problem with them replacing at no additional cost. Conveniently they were out of that brand of screen, so we had to down grade to a cheaper screen protector and get a some refund back “ON A GIFT CARD AT THEIR STORE”. You see where this is going!! As I kept going in the downgrade continues until you’re a the lowest crap they have. Now today I go in after a long break for 6 months to get the screen replaced. NOW they are charging you $8.00 for labor to replace it and they want you to take the cover out the case and turn your phone off. Oh my lord I have no fingernails. How about you do it!! I’ve refused to pay the $8.00 since I didn’t sign up or agree to those terms. The cheap screen protector maybe cost them half of that, like $2.00-$4.00 and then make it back up on your wallet. This is a scam and this big box store doesn’t care 2 cents about taking care of the customer. It all about making the mighty profit!! So so sad, Shame shame I know your name
Response from Best Buy
April 04, 2026
Hello,
Thank you for the review. We understand your concern with having to pay for a service to replace your screen protector.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 138455
Angela J
April 01, 2026
1 out of 5
This is the worst place to purchase appliances! They postponed delivery for 2 more weeks, 4 hours before they were to be delivered, leavening me with no range or refrigerator right before Easter!!!! Had I had fair warning I would not have already had my old ones removed! Terrible business practice! Do not trust them!
Response from Best Buy
April 01, 2026
Hello Angela,
Thank you for your review. It's concerning when an order doesn't arrive as expected. While we understand unforeseen circumstances may call for rescheduling, we truly try our best to minimize these occurrences.
So that we can formally document your feedback and see if there's anything we can do to help, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 137320.
Kristin C
March 28, 2026
5 out of 5
Standard Best Buy
Bobby G
March 27, 2026
5 out of 5
I’m a little late in leaving my review. Andrew over there at Best Buy sold me a TV recently …you are THE MAN!!! You were so knowledgeable and helpful. I bought the right TV and I love it bro. Anybody over there please find Andrew and tell him Bobby G said thank you!!