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Frequently Asked Questions About Best Buy Lexington

How do I check product availability at the Lexington Best Buy?
How do I check my order status?
My local Lexington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lexington stores’ holiday hours?

Recent Reviews

4.2
(2081 reviews)
Kids I
August 08, 2026
1 out of 5
Rudest customer service ever! Waited with about 5 people standing with arms crossed for over 30 minutes then was ask if we signed in when we ask for help! Nobody else around but us.
Response from Best Buy
August 08, 2026
Hello, Having concerns with not having been asked to be signed up for the in store queue for assistance can be difficult. In many cases there would be a greater in the front of the store. If you would like support please reach out to us on any of our social media profiles below with Review 200200 for support. Facebook (https://bby.me/BcRyqO) X (https://bby.me/35BJJH) Instagram (https://bby.me/Wr8lkz)
Amanda S
August 03, 2026
5 out of 5
Employee Chris working today, 8-3-26 was super helpful. He was very honest, told us the pros and cons of each item we were considering and helped us come to a decision we felt good about without the pressure. Shopping would be much more enjoyable if more employees were like him. Employee JK was also very friendly and helpful. Great team!
Chris K
July 31, 2026
4 out of 5
Normal BB experience. Only complaint was an item that was in stock per app could not be located.
Sandy E
July 08, 2026
5 out of 5
They had everything we needed except 1 item, and we will receive it in 2 days. That's pretty good service, if you ask me.

About Best Buy Lexington

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