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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
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Google Home Experience
Amazon Alexa Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Lexington
How do I check product availability at the Lexington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lexington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lexington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lexington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2088 reviews)
Boyce R
August 27, 2026
1 out of 5
Geek squad and related warranty coverages are a joke. When you call the store, you cannot speak to an associate in the local store. You get someone in their national customer service network. Useless. Only in an emergency......
Response from Best Buy
August 28, 2026
Hi, Boyce,
Thank you for taking the time to share this review here, however, it is never ideal to hear you were unable to reach the support you were looking for by phone. We can understand your feelings, and would be happy to connect with you to see if we can help.
To get started, please send us a message on Facebook ( https://bby.me/nlQruG), Twitter/X ( https://bby.me/H8zHvO), or Instagram ( https://bby.me/hFz1dw). Please also include a note stating you are reaching out from a Google review by including this reference number: 213417. We look forward to hearing from you!
Shawdii R
August 22, 2026
5 out of 5
Hunter the manager was a great help with me getting me new ring cameras
Bonny L
August 21, 2026
5 out of 5
Excellent customer service they went the extra mile for me.
Christina “
August 16, 2026
1 out of 5
We stood around for probably 25-30 minutes looking at TVs as we came in planning to buy one. All the employees were just walking around us, in front of us rather rudely, or leaning on desks, but not one single person ever asked us if we needed any help. They asked other people around us if they needed help, but not us - clearly they were prioritizing older folks instead of a young couple. If the customer service had been better, we would have purchased. They just lost out on a $2k sale as we had planned to buy an 95in TV.