Frequently Asked Questions About Best Buy Lexington
How do I check product availability at the Lexington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lexington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lexington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lexington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1990 reviews)
Jamel B
September 25, 2025
1 out of 5
The worst best buy to go in, the worse customer service, management is no good!!!
Response from Best Buy
September 25, 2025
Hello, Jamel,
We appreciate you taking the time to leave your feedback. We are saddened to hear that our service was not as expected. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/4uenyi), Twitter/X (https://bby.me/dsp7r5), or Instagram (https://bby.me/2yocwd). Please reference Google Review #47465.
Omar P
September 21, 2025
2 out of 5
When today to buy an open box AirPod 4th generation and had a bad experience with a costumer representative.She treated me with disrespect and were directed to my the wrong.End up leaving the store with the AirPods.On the picture you can see a refurbished and open box the description are differents.
Response from Best Buy
September 21, 2025
Good Afternoon, Omar,
We absolutely understand how you are feeling after not getting the assistance you needed while shopping for AirPods with us. We would love to connect with you and look further into this situation together. Please feel free to send us a private message on social media, so we can help. Don't forget to include your Google review case ID in your message: #46012.
- Facebook (https://bby.me/5b1mwo)
- Twitter/X (https://bby.me/5o2ejo)
- Instagram (https://bby.me/2awrey)
Salina D
September 14, 2025
5 out of 5
Always extremely friendly and helpful but not pushy staff here.