Best Buy Myrtle Beach

I am beyond frustrated with Best Buy Myrtle Beach and Geek Squad. We purchased a $3,000 LG OLED TV (OLED77C3PUA) about 1 year and 4 months ago, and we also paid for the 2-year protection plan under my wife’s account because we wanted peace of mind. We recently moved the TV up the wall about 3 inches and now the screen won’t turn on at all. Instead of standing behind the warranty we paid for, we were told the coverage doesn’t apply because my wife canceled a subscription. So now I’m stuck with a $3,000 paperweight even though I did the responsible thing and paid for protection. It gets worse. I took off work 3 weeks ago on a Friday and drove the TV an hour to the store hoping they could help. They told me they couldn’t do anything in-store and that a technician had to come out. So I took off work again the following Friday to wait for Geek Squad. They didn’t show up. Instead, they called my wife and left no real solution other than “we can’t make it today” and forced us to reschedule to Monday. Then we got another update that they can’t come until next Friday. So now I’ve lost multiple days of PTO, paid over $300 for a service that hasn’t helped at all, and my kids haven’t been able to watch TV for over 3 weeks (almost 4). I’ve called to escalate this issue five different times and nobody has done anything. The store won’t help, customer support won’t help, and Geek Squad is completely unreliable. It’s honestly shocking that a company this large can treat customers this way. This has been unprofessional, infuriating, and unacceptable. My advice to everyone: shop somewhere else, because Best Buy will gladly take your money but won’t stand behind their protection plans when you actually need them. This is the last dollar Best Buy will ever get from my family.

4th or 5th BIG purchase from TV's, freezer, washing machine and more....Very happy

Found some really good buys here...some would say the Best!

Love the selections at Best Buy.