Honestly, what happened to Best Buy?
When I first walked in, I was greeted by someone knowledgeable who at least pointed me in the right direction. I was simply looking for a USB-C charger converter to HDMI, but I was sent from TVs to computers and ended up waiting around about 40 minutes before anyone actually helped me.
When someone finally did assist me, instead of helping me find what I needed, he spent most of the time telling me I should just replace my phone and even suggested going to other stores in the mall to get repairs done. Throughout my time there, I overheard multiple employees recommending other stores instead of Best Buy, which honestly shocked me.
The store itself felt crowded and chaotic, and by the time I made it to checkout, the experience got even worse. Even though I was the only customer in line, I was told I was at the wrong register and made to walk all the way around. The checkout process was frustrating, with multiple pop-up screens and prompts just to complete a simple purchase.
To top it off, the item cost $85, which I later realized I could have bought cheaper elsewhere, including online or at Walmart.
Best Buy used to be a great store, but this visit was a really disappointing experience. I expected better.
This is the Myrtle Beach store in North Carolina. After waiting on hold for 10 minutes to get to the live person because AI couldn’t help me. I was calling to see if they had the store open given, It had bad weather that night. I was told yes it opened this morning and was open now. I as this 3 times… I drove an hour to get here andthe store was never open. Not the way you treat your customers Best Buy…
Response from Best Buy
February 01, 2026
Hello,
Thanks for taking the time to share this with us. We understand being told that the store was opened, only to drive so far and find out that it was not, isn't an ideal experience. We'd be happy to review this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/hl2rxa), Twitter/X (https://bby.me/ryuk8q), or Instagram (https://bby.me/qqwmjp), and refer to your "Google review #111710" in your message.
Clayton M
January 31, 2026
Geek squad was very helpful
We went in to buy a tv and sound system. We where off out by true first clerk but as we kept walking we ran into Chris. He helped us to n every aspect. He was well knowledgeable in all the tv and sound system selections. We walked out very happy with a new tv and sound system. He even walked with us to the other side of the store to help us find a streaming light.