Great service and staff are a pleasure to deal with.
steven h
December 26, 2025
I purchase a lot of electronics for family and friends and for a private school that I help with their electronics needs. they often run very good sales on computer hardware and items like that. this holiday was no different they placed several units on sale and I was able to pick them up. every time I go the story is very busy and there is plenty of places to park.
Everyone had a different level of expertise pretty noisy
I was looking at Value Laptops for my Grandmother here. Just need a very basic, low maintenance Laptop as her last computer was over 15 years old. The salesman walked up to us and said the $170.00 HP Laptops we were looking at were "for children" because they come in "S" mode or Safe Mode. As a Mac user myself, I took his word for it and we didn't purchase it, and my grandmother wanted to think about making a $299 purchase for the more expensive "Non Safe Mode" laptops. I did some research overnight and turns out, you can easily turn off S mode permanently on any laptop running Windows 11. The salesman was clearly trying to upsell to the more expensive laptop with the intention of taking advantage of my initial ignorance and my grandmother who is living on a fixed income. Never will I come back to this location. That is absolutely horrid and it takes a certain kind of person to take advantage of a retired widow around the holidays - evidently the exact kind of person this Best Buy likes to hire.
Response from Best Buy
December 24, 2025
Hello there, Mike!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store shopping for a laptop that works for you. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #94453" for reference. You can find us here:
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