Great experience! Our service tech, Ray, was knowledgeable, friendly, courteous and thorough.
They are starting to be a little instructional. Prices need to come down
My most recent and most common reason for coming to Best Buy is usually when I need a new cell phone. The last 3 times I have came to the Two Notch location I had to wait a fairly lengthy time- just looking for help, then having to wait on somebody who was called to come help. It's like there's not enough help for demand? Then they didn't have the phone I had wanted so I got the next one offered and it's just not even comparable. Maybe next time it'll be better but these last 3 visit were not impressing. Sometimes it seems easier to just go to: let's say, Walmart. 🤷🏼♀️
Response from Best Buy
August 08, 2025
Hello Tina,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us when trying to purchase a new phone. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/eovi06), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 26115.
Thanks,
^ Vanessa
Horrible customer service.
Response from Best Buy
August 05, 2025
Thank you for sharing this experience with us, Tory. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. I appreciate you choosing us for your purchase, and I'd like to get this reviewed for you further.
Please message us more details through our social media channels on Instagram (https://bby.me/jsb0mt), X/Twitter (https://bby.me/nrmy6g) or Facebook (https://wwwhttp://facebook.com/bestbuy). Please send us the full details of your experience. Also add Google Review 25044. We look forward to hearing from you.
Sincerely,
^Deysha