Charles M
November 11, 2025
Don’t go very rude shepherd claims to be store manager and is very rude.
Janice F
November 09, 2025
Five days with NO laptop!.
Appointments in the Myrtle Beach store are so ridiculously days ahead.
After having 3 days for a transfer to new Laptop, I was told to make another appt
and return to go over new setup and system.
Alas, the very young techs are not trained to respect older experienced users or patience to explain on the new systems they o stalled.
Twenty five years+ I have paid BB a Geek Squad fee and currently paid $200.to set up this new laptop purchased at BB and 5 days later......no useable laptop.
I have had to phone to pay bills...no emails
I should be refunded my $200 to find a qualified tech service to perform a timely and usable work needed.
Response from Best Buy
November 09, 2025
Hello, Janice,
We can absolutely understand the desire to have your laptop back as quick as possible. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #66908 in your message. You can find us here:
Facebook (https://bby.me/owbdmv)
Twitter/X (https://bby.me/mdy3tv)
Instagram (https://bby.me/1conw6)
Worst mistake buying my appliances here. Refrigerator came damaged, Washer having issues only 2 weeks after install. Delivery guy with the dreaded hair was rude and seemed like they were rigging connections while his partner was on the phone the entire time here. Never buying anything from here again, completly unprofessional!
Response from Best Buy
November 06, 2025
Hello, Pauly,
We can fully understand the desire for support when it comes to appliance concerns. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #65499 in your message. You can find us here:
Facebook (https://bby.me/fb1soz)
Twitter/X (https://bby.me/gga1pw)
Instagram (https://bby.me/nkju28).