Sometimes staff is on you, other times too busy. Just gotta be patient. Get someone from the department if you're looking for particular. They know the products better if they're in that department. Ask the greeter, they'll direct you the the area, then let a staff member know you're on the way, giving a description of you.
Went to purchase blink security cameras with a friend upon entry an associate asked me if I needed help I replied what I was looking for and over heard the associate say to another associate on the walkie talkie that there are two black men heading to the blink camera section. I did not let it ruin my mood or day and still purchased what I went there for but I will not be returning. I felt my whole existence was being judged and felt they believed i was in there to steal because of the color of my skin. Not a good feeling shame on them...
Response from Best Buy
April 19, 2026
Hello, Sam,
Thank you for taking the time to share your experience with us here. We want all customers to feel welcomed at our locations, and We would like to take a closer look into this to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 143454.
Facebook (https://bby.me/tucSGI)
Twitter/X (https://bby.me/qAXI6W)
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We look forward to assisting you there.
Its a best buy... came in for a phone charger cable. Must be alot of crime in the area, because I was eyeballed by every employee while I walked around....
Response from Best Buy
April 16, 2026
Good morning,
Thanks for sharing your feedback with us. We can understand feeling like you're being watched while you're trying to make a simple purchase isn't a welcoming experience. We'd like to have this reviewed further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/1Gnblr), Twitter/X (https://bby.me/esCM2X), or Instagram (https://bby.me/oN4oSf). Please also mention your "Google review #142107" in your message.