Best Buy Myrtle Beach

Staff was helpful and friendly.

They had exactly what we went to see, and they were very helpful.

Great experience

We purchased a washer and dryer from Best buy the 3rd week of July 2026 to be delivered a week later on 7-29-26. Best Buy does not have their geek squad install their product, instead they have an outside contractor install them. They came and installed the dryer 1st. Then they installed the washing machine. Both turned out to be installed incorrectly. The dryer connection at the elbow was never tightened and fell off. The washing machine lines were attempted to be tightened with an adjustable wrench because they didn't have proper tools. We lent them the tools they needed. When they finished we inspected the job and the washer lines were in a knot. They turned everything on and left without making sure there were no problems. We stopped the cycle on the washer and drained it. The next day our downstairs neighbor said there was a stain on her ceiling. We checked behind our washing machine and the wall box and wall was wet. We pulled the washer drain tube from the drain port and the tubing was shoved about 18" down where it only needs about 6". We are afraid the base may be broken. We called best buy and they said we need to put in an insurance claim through them. We went back to the store and though they were super helpful we have a brand new machine we can not use. After putting in the claim we are still dealing with the insurance company and we feel like we are being blown off. They have yet to send an investigator out to inspect the damage. If Best buy had their own squad to install it I'm sure it would have been done right at the start or have been resolved by now. Frustrated customer! 😠