I gave them all my money and they gave me a huge ass tv , gotta love America
Catherine F
September 15, 2026
Service is horrible at best and then when you find somebody to help you, they have no clue what you’re asking for.
Carol C
September 14, 2026
Great customer service, fixed our problem and didn't charge us
Genevieve G
September 14, 2026
A Monday morning at 10:15am. Not one BB associate, not even the greeter, acknowledged me in the store.
I was there to purchase two TVs. I searched, had the info for what I needed on the BB app, but the few associates I saw, were not in the TV dept. I waited, and waited for the lone worker who apparently could work there and was at a register area in TV dept, but rather than call for or grab a BB co-worker after 10 min, he asked me to wait after he saw that I had been looking thru TV displays. He was helping someone else and I did wait patiently. Of course they did not have the TVs the app said we're in that store.
Never again BB. But hey, on my way out the door the greeter wished me a good day. Bye BB.
Response from Best Buy
September 14, 2026
Hi, Genevieve,
Thank you for taking the time to bring this to our attention. We understand the feeling when you want to purchase a TV and aren’t able to get any assistance with it. We would love to look into this with you. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/wdxshM)
Twitter/X (https://bby.me/axsub9)
Instagram (https://bby.me/yM6qTy)
Please mention your Google review #222166, so we can review this further with you.