Best Buy Myrtle Beach

I’m frustrated with Best Buy. I ordered a microwave and added a comment which stated I lived in a gated community that allows deliveries only between 9am and 5pm. When the text came with my delivery window it stated my delivery window would be between 3pm and 7pm. I received a call yesterday from the delivery & installation service and I reiterated the delivery must be before 5pm or the gate guards would not allow the truck in. Today I called to confirm delivery would be done prior to 5pm. The service rep called the driver and relayed this to him and the rep told me he would arrive around 4pm. It’s now after 6pm and our gate guards will turn the driver away. The driver finally called me at 6:30 to tell me he was ready to deliver. He stated that nobody had contacted him about the 5pm deadline. It will soon be time to replace our washer / dryer set but I probably will look elsewhere. UPDATE: I’ve contacted Best Buy and set up another attempt next week - 7 days from now. The agent tells me the delivery window will be assigned the day before AND I could be assigned the same delivery window that extends beyond 5pm. This purchase is turning into a disaster. Come on Best Buy, a little help here please. I made this purchase because I’m in my late 70’s and wanted an easy and seamless appliance replacement but I got a big headache instead. RESOLUTION: The only option that guaranteed the microwave would be delivered is if I picked it up and delivered it myself. So off to Best Buy I went where I had to cancel the delivery, installation and removal of the dead unit. The microwave was in the warehouse part of the store but Best Buy wasn’t through with me yet. I had to wait about 90 minutes until the changes to the order showed up in the system. I had already paid for the microwave but I couldn’t have it until their system said so. My take on this experience: If you can’t accept a delivery between the hours of 7am and 7pm then buy your appliances elsewhere.

I'm not a paid reviewer, but I want to punctuate one particular appliance sales consultant, Lucas. This gentleman has been dealing with me for about 4 years, as I've been searching a specific appliance and a deal on it. Recently, I committed to the purchase and he was diligent in supporting and helping to make everything work, as technology was not working successfully. In the process of the purchase, I made three trips to the stops to the store to correct computer errors and was finally met with the manager who was equally as helpful. If corporate office reads these, please eliminate AI, as this is terribly frustrating to communicate with a call center employee who has little or NO accountability. Humans in the store to answer phones and talk with customers is the best improvement to customer service you can have.

PHISHING ALERT BEWARE - Called Best Buy this morning to seek advice and buy TV’s . Used Best Buy on line secure portal with Best Buy agent and purchased 3 TVs - 5 mins later received a PHISHING CALL- about the purchase!!! had to cancel Credit card. We called best buy several times to alert them of the security of their “secure cart” FINALLY they said they don’t have a security/ fraud department. WOW! unsure if it is location related or a nation wide issue.

Honestly, what happened to Best Buy? When I first walked in, I was greeted by someone knowledgeable who at least pointed me in the right direction. I was simply looking for a USB-C charger converter to HDMI, but I was sent from TVs to computers and ended up waiting around about 40 minutes before anyone actually helped me. When someone finally did assist me, instead of helping me find what I needed, he spent most of the time telling me I should just replace my phone and even suggested going to other stores in the mall to get repairs done. Throughout my time there, I overheard multiple employees recommending other stores instead of Best Buy, which honestly shocked me. The store itself felt crowded and chaotic, and by the time I made it to checkout, the experience got even worse. Even though I was the only customer in line, I was told I was at the wrong register and made to walk all the way around. The checkout process was frustrating, with multiple pop-up screens and prompts just to complete a simple purchase. To top it off, the item cost $85, which I later realized I could have bought cheaper elsewhere, including online or at Walmart. Best Buy used to be a great store, but this visit was a really disappointing experience. I expected better.