If you want to be ripped off on anything, this is the place for you to go. They tell you that you have 0% interest, but fail to tell you the minimum payment will NOT be enough and after the 18 month or 24 month no interest is reached, and you only made minimum payments, the interest accrues from original date of purchase. You'll need to make at least double payments to meet their terms. They also get you to purchase the "extra" added protection that's usually way more than the actual product you purchase. Like I said, if you want to be ripped off, by all means go to Best Buy, especially this store. Also, try to find a female employee, they seem to only employ males; tell me they aren't sexist. Statistics show 74% male employees in their entire company. I will go to a specialty store and pay with cash before ever, ever stepping into a Best Buy again and I am telling all my friends and family as well.
Response from Best Buy
July 25, 2026
Hello, Linda,
We understand that the differed interest financing that is offered by Citibank through Best Buy can be confusing. We do our best to advise customers in store and let them know to pay the total off before the end of the promotional period. If you would like support with filing a claim please reach out to us on any of our social media profiles below with Review 193216 for support.
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An employee was walking by me in an isle and stopped to ask how I was and if I needed anything; we was kind and welcoming and I needed help!!! Cory was a pleasure to work with and assisted me from start to finish! The item I wanted wasn’t in store, he found it online for me, and he arranged to have it shipped to my home in 2 days!
I had a backup plan in place I couldn’t get it tonight, but Cory wanted to ensure I was taken care of, and offered options to close the deal!
He got the sale, AND I feel appreciated as a local and customer; he worked to EARN my future business! Making customers for life!
GREAT customer service, I’m a HUGE fan of Cory and his efforts! Will go back to Best Buy in hopes of working with him for my tech needs!
Thank you Cory
Great service, product knowledge and availability.
They could do faster customer response