Tessie M
December 15, 2025
Online and pick up experience flawless. Thank you for making it easy!
attempted by phone to schedule refrigerator service- cust. reps. ALL barely spoke ENGLISH. extremely long hold times, switched to multiple representaives, requested supervisor help did no good. finally had to visit store instead to get service appt setup. they said i would get a call to set it up appt but i missed it unfortunately. had to call back and go through the terrible experience again!. FINALLY after another miserable experience with another foreign agent supervisor, i get an appt. i receive an email to notify of the appt but its for a washer not a refrigerator!. had to endure the phone experience a 3rd time! worst customer service experience that i can remember. we will never do business with them again. their service system by phone SUCKS! bestbuy responded to this review asking ME to send my review via other social media to their corp. lol. unbelievable! i didn't write the review for bestbuy, i wrote it to inform potential buyers to beware.
Response from Best Buy
December 14, 2025
Hello,
Thank you for the review. We understand your frustration with your recent phone experience, when trying to schedule an appointment.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 87822.
Jackie a
December 12, 2025
Ordered RAM on line. Item was ready when I arrived.
Richard V
December 12, 2025
It's Best Buy. It's an ok place.