Man does this place look EMPTY. what happened to our best buy. Its a shell of the former days. It looked like a thrift store. Sad indeed. Still they had what you need when I needed it so thats good. Good store overall.
We have been best buy patrons for many years. Just moved back home to Myrtle Beach. Sadly,this store has let me down a few times since November 24. Now,just dropped off our dell cpu monitor on Aug 6. Screen went half black. Promised to have back to me in 14 days. 19 days later, monitor is somehow still in transit to repair!!! Now,over a hour and a half on phone with numerous service members, we got a bunch of. . im so sorry.... we so sorry... but all the was accomplished was pissin in the wind... no help,no monitor waiting for us at the store. Just why can't call the store directly is absolutely BS. Why do I have to talk with people who can't do anything, half way across the frigging country!!! Less than 1 star for this wonderful service.
Response from Best Buy
August 25, 2025
Hello, thank you for leaving us a review here on Google. I also like to get the best service when I need something repaired. Can you please reach out to us via private message on one of the following platforms with more details about your experience? Please start your message referencing your Google Review #34860.
Regards,
^ Jason
Facebook (https://bby.me/k9ot89)
Twitter/X (https://bby.me/dtnfph)
Instagram (https://bby.me/mo1xoc)
Absolutely horrible experience . Total tech member here for a long time this store has UTTERLY let us down repeatedly! We are CANCELING. DONE . I CANT EVEN LIST TGE APPLIANCES they screwed up the computer and everything they cant get anything right . From December 2024 til now August 2025 Total train wreck every transaction. Never had these issues with our other stores or geek squads. We are left hung out to dry. With thousands. And hours of stress.
Response from Best Buy
August 25, 2025
Hello.
Thank you for reaching out. We would be glad to learn more about your experience and help assist in any way we can. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/79tyc7), Twitter/X (https://bby.me/wssmzy), or Instagram (https://bby.me/x7xxkx). When you message us, please include Google Review number 34823.
Best,
^Allison
Well organized store. Employees were very friendly and helpful