They lost my PC in transit for repair then refuse to honor the replacement at the and price I purchased it at. PC was under warranty. Shipped by them and lost it.
Response from Best Buy
September 04, 2026
Hello,
Thank you for reaching out with your feedback. Having your PC lost in transit is never great news, so we can understand your frustration. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/oTalK4), Twitter/X (https://bby.me/4nUT5b), or Instagram (https://bby.me/V4CXmQ). Please reference Google Review, #218051.
Just don't use geek squad
We walked into the store not knowing exactly where we were going so we asked the gentleman at the front door. He was very kind and directing us to the item we needed. Not long after an employee pass by and said he'd be by real quick after a quick transaction. He passed by again and said I'll be right with you. We left 10 minutes later with no help whatsoever.
Response from Best Buy
September 01, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Here are two drafts you can use. The first is a punchy, public review for Google Maps. The second is a detailed complaint you can copy and paste directly into Best Buy's customer support form or read over the phone.
## Option 1: For a Public Google Review (Short & Punchy)
Incompetent service and property damage risk. Avoid Best Buy delivery.
My washer and dryer delivery process has been a nightmare since June. First, the delivery team brought the wrong dryer cord. When they finally returned, they were confused and thought the cord was for the washer—I had to explain their own job to them.
Getting that follow-up appointment was a disaster because phone support scheduled the wrong service, causing a cancellation. To make it worse, customer service promised me a gift card for the massive inconvenience, which I never received.
The final straw happened today: the washing machine drain hose came completely out because the installers never secured it in place, risking major water damage. Avoid their installation services at all costs.