Despite their price matching policy of beating any competitor by $100, they refused to match a competitor quote for 3 LG appliances from Costco this afternoon. As the difference was over $1300, they refused to honor their policy. Their excuse was that they couldn't figure out how the discount was applied. I offered to go back to Costco to take a picture of their bundling discount, but was told not to bother in a very dismissive manner. When asked what they would honor or compromise, they said they would honor Lowes or Home Depot. Their price was $600 over the basic Lowes price which tells me they are way overpriced to begin with. The really disappointing part is how rude the manager was. He didn't offer any compromise or anything. As we are building a new home here, we were looking for many purchases over the next few months. I won't be headed to Best Buy for any of them. False advertising as its best
Response from Best Buy
May 20, 2026
Hello, Jan.
Thank you for taking the time to provide us with your review. We strive to provide the best customer service and experience possible. Feeling this was not the case with you is upsetting to hear. While we do price match, we do not match bundle pricing. This can be seen outlined in our Price Match Guarantee, https://bby.me/RYM8gt.
That being said, we'd like to ensure this is addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/Zf6RHM)
- Twitter/X (https://bby.me/pzKwht)
- Instagram (https://bby.me/n3mcFR)
When reaching out, please reference your Google Review 154957.
Best Buy always had what I need. The customer service has vastly improved over the last few years.
I saw store employees selling Pokémon cards to some people without any limits. One group was able to make multiple trips in a short period of time. But when I tried to do it a second time, it became a problem. Meanwhile, that same group was allowed to go at least three times.
Nice as usual, order ready to pick up, easy in and out.