Best Buy North Charleston

Knowledgeable sales folks made purchases informed and satisfactory.

It's just like any other best buy. Nothing bad to say

Bought a car stereo and paid to have it installed after the sales associate and the install technician said that they were able to install it into my car. Then when I made the appointment the canceled my appointment 3 times once without even telling me. They gave excuses that the dash would break and I told them that the dash was out then they said they couldn't do it cause the dash was out. Then the install technician cursed me out over the phone, talked down to me, told me to shut up, and then hung up on me. The manager I spoke to did everything possible to make excuses for the call and was bias. I ended up returning the stereo and I have also returned over $33,000 worth of stuff my wife and I purchased last month from best buy. I will never do business with best buy again. They lied about being able to install the stereo just to sell it, then the manager and tech lying about it and the rude phone call, then the professionalism. Integrity and professionalism is needed to he trained.

It was the WORST experience ever! This is the second time nobody is available to help us. I saw 5 associates working but nobody was trying to help us. We were trying to buy a speaker and we needed someone to unlock the window for us but we were waiting 30 mins there. We left the first time because it was way too long of a wait. So we came again and Catherine from the front desk asked us if needed help and said she’s gonna call someone to help us, 40 mins later, nobody was there to help us again. There was no customer in the store but all the associates are missing so I had to walk around and look for an associate and Catherine saw us looking for someone so she left front desk just to help us get what we needed and directed us to the check out, arriving at the check out area, the Girl named Ruth checking us out, asked Catherine “why did you leave your station” “you’re not supposed to leave your station” and I am shocked how she just gave her co worker an attitude when Catherine was the only one trying to help us. And whenever she checked us out, she just looked confused and didn’t want to work anymore. I hate this experience and I hope Best Buy can do better than this. You have a big store but you can’t hire anyone to help accommodate your customers. The attitude and the lack of work ethic of the associate makes me not want to go back there. Ruth needs to fix her attitude and hands up to Catherine who’s helping everyone that comes in the store, she deserves a raise.