Attallia P
November 29, 2025
If I could give them -0 I would because why are customer waiting over a hour and no one is here to help them on a not busy day and still had to leave without the product . Worst store ever
So disorganized I'm never coming back here.
Response from Best Buy
November 28, 2025
Hi, Lei,
Thank you for your review and feedback. It can be disappointing when a store isn't as organized as you'd like during the holidays. If you'd like to formally document your experience or you need further support, please send a private message on social media. Kindly include Review 76669 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Great Salesman Great pricing
Denise M
November 18, 2025
After our recent experience at this store I will NEVER shop at Best Buy again. We spent thousands of dollars on a tv, sound bar, and mounts. Due to the incompetence of the salesperson and the manager assisting the salesperson, we were not sold the correct items but were unaware of this until the Geek Squad came 7 days after purchase to mount the items. We returned to the store to purchase the needed mounts and our situation was "escalated" to customer service. We had three phone calls with two customer service representatives and were told that we would have to wait another 8 days for the Geek Squad to mount the tv and sound bar - 15 days from original purchase. We were even told "We can't cancel someone else's appointment to fit you in!", despite the fact that our situation is 100% due to the incompetence of Best Buy. We have now contracted with a local technology company who will mount our tv and sound bar within two days. Incompetent sales people + NO true customer service = Best Buy is WORST Buy.