Best Buy North Charleston

I had an oven delivered today by Cam. He was very nice and helpful. There was an issue with the cord the guy put in when we purchased it in store. He didn’t ask us which one we needed and just selected for us and it was the wrong one. Cam was very helpful with my next steps. He did not make me feel like I was just a number on his list he had to complete to move on to the next. He took his time to explain everything to me and even offered to assist me if I needed help with the installation once I retrieved the correct cord(that was a whole other issue). It took 3 hrs because of traffic and a little mix up, but I have connected everything and finally have a working oven again. Thank you Cam. Being kind goes a long way. Also thank you to the very nice and helpful lady (I am so sorry I can’t remember your name) that was so patient and nice while assisting me at the Rivers Ave store.

Yesterday, i went to look at a computer. Waited in the tech area for 10 mins as directed by the manager who told me he would send someone over. After 10 minutes, i stopped a worker and asked them to please have someone meet me there. No one came so after 10 mins i went back to the front and the manager was no longer available. Called the store today to speak to the manager and the call was answrred by a call center. No more calls answered by the store. Best buy is now officially, a garbage store. PS there were 4 people in the whole store.

Really wonderful curbside service. Got in and out on my lunch break.

Store is fine, but the robot they have answering the phone after hours is very unhelpful. Responds to basically everything with repeated variations of "I didn't understand that." Hoping someone sees this and fixes that robot.