Seraena L
December 17, 2025
If I could leave 0 stars I would, waited for over an hour to be told repeatedly that someone is on the way to help
Us, we were ignored and walked past a handful of times and the woman at the help desk support center was rude as hell. Will be trying to contact the manger soon because we were trying to make a decent purchase and was very disappointed.
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EDIT: we were later helped out by a representative named Jada who was very helpful, had a great attitude, and answered all of our questions, and even carried our large order. She gets 5 stars lol
7 blue shirts standing around doing nothing. 1 asks if I need help.. I said I want to see the difference in these two speakers. Dude mumbles something as he looks at two displays.. I said I would like to see the boxes. Dude straight walks away and stands with three others...figured he needed a key.. nope just ignorant.. no wonder this store has product all over unsold. They could have had money in the register but instead boxes left on display. This place will just be another bounce house/jump castle place soon
Staff is very knowledgeable and eager to help. Love shopping her purely for the helpful employees.
Disappointed with the customer service in this store. Did 3 laps around the sales floor looking for someone to help me and not a single associate was to be found. I also asked the door reception person for assistance to find someone and I was told no one was available. We will spend our money elsewhere or online. Don’t waste your time at this store.
Response from Best Buy
December 03, 2025
Hello, thank you for taking the time to leave us a review. Being able to ask questions about your electronics is definitely important before purchase. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #80982".
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