The only big box store you can shop out without being treated like a thief. I get it retail theft is a real problem . But I think treating every paying customer as possible thief is morally wrong. So when I buy electronics I always shop at best buy .
Honestly not a bad store, getting in and out of the plaza is brutal on weekends. Came to look at something and wasn't helped, even after waiting over 20 minutes. Flagged an associate down and she said she'd let someone know. No one came. Ended up leaving and just buying on Amazon for the same price with sale day shipping.
Response from Best Buy
March 04, 2026
Getting help in our stores should be easy, and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/wvqq63), Twitter/X (https://bby.me/5dx00a), or Instagram (https://bby.me/79c2fq), and mention your Google review, 125527.
herman r
February 20, 2026
Made an appointment to install a dashcam that I purchased online from best buy .
On my way to Best Buy (1.5 hour drive )for the installation …. They gave me a call … because I owned a Mercedes they didn’t know how to install it .
Why did they ask me what car I had and gave the thumbs up for the installation…..what a waste of time to deal with Best Buy and their install service 😡😡
Response from Best Buy
February 20, 2026
Hello, thank you for taking the time to leave us a review. Having your appointment canceled last minute after all the details were entered is frustrating. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #119847".
Facebook (https://bby.me/b485x2)
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Was at Walmart to get the same item and couldn’t get the young girl associate to unlock the locker to get what I needed and she basically ignored us. Went to Best Buy for the same item and no issues at all. I even paid a couple extra dollars for better service!