Record section is anemic and employees just don't care
Ezra the supervisor was very educated in the product he was selling. He made very good suggestions and I am very happy with my purchase.
We went in the store three weeks ago to purchase a new refrigerator. They showed to have it in stock so we paid for it, and paid for delivery and the earliest they could have it would be three weeks later. So we took a day off of work . We received a text message saying they were on the way and then an hour later saying oh you’re a refrigerator is on backorder and we do not have it , go to the store and get your refund, or pick out another one or you’ll basically get it when you get it ! We went out to the store and talked to the manager and really nothing was resolved, except for the tier 2 people text us back, saying that we would have to wait another week or two to get the fridge that was supposedly in stock and on the truck to be delivered the day that they said it would be they said it would be. They said basically it’s all computer generated and it’s a flawed system. So they have our money we’ve lost time and money From Work and we have no fridge! Get it to Together Best Buy and do better !