Best Buy Rock Hill

It was a typical best buy experience

If I could leave 0 stars I would...I purchased an open box Samsung TV in "good" condition. I get home and there is a black piece of duct tape holding on a plastic chunk of the back of the tv. I call customer service and they tell me there is nothing they can do. I drove 3 hours to pickup this tv and was completely swindled by the workers there. No transparency and they boxed it up before I could notice the huge hole in the back.

Well nice people but turns out bestbuy has fundamental problems. I had a fairly expensive yamaha system supposedly insured under the extra insurances coverage that you pay extra for but it's actually fraudulent insurance don't waist money on it. Also we have no ability to contact any particular store if your out of town or the country. I'll just buy my next big ticket purchase directly from the manufacturer or even Amazon? LOL Bestbuy will just complicate things and waisted time if it has issue's.

We visited the AT&T counter inside Best Buy while we were out of town and needed assistance with what should have been a simple phone upgrade. Unfortunately, the experience was extremely disappointing. We completely understood that the representative was helping another customer and were more than willing to be patient. She asked us to give her a few minutes and said she would assist us shortly. However, after we told her which phone we wanted to upgrade to, things quickly changed. Instead of a quick update, we stood there for nearly an hour with no communication on whether the phone was in stock or if we would actually be helped. No one else at the counter stepped in to assist at this point they just stood there while we waited, despite this being a very basic upgrade request. What made the experience more frustrating was the noticeable shift in how we were treated. We went from being acknowledged customers to feeling invisible, lingering around the counter waiting for any kind of update or assistance. Being from out of town, we did not have hours to waste waiting around with no communication. In the end, we purchased the phone ourselves online through Best Buy and had it ready for pickup within minutes. We’ll just handle the upgrade and transfer directly with an AT&T representative by phone instead. A little communication and basic customer service would have gone a long way.