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Best Buy Rock Hill
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Frequently Asked Questions About Best Buy Rock Hill
How do I check product availability at the Rock Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rock Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rock Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rock Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2024 reviews)
Timothy G
October 03, 2024
4 out of 5
Great selection. Very clean and well stocked. Good luck finding an associate to help you.
Kevin B
September 04, 2024
2 out of 5
Really annoyed tonight by the staff at the local Rock Hill Best Buy. I came in to purchase a new keyboard and mouse for my iMac. Amazon and Walmart sold the mouse and keyboard for a total of about $40 less than Best Buy. Best Buy advertises that they "will not be beat on price" and that Best Buy price matches both Amazon and Walmart. The associate told me that for both items, to price match it has to be sold and shipped by Amazon or Walmart. Best Buy lost the sell to Amazon. Reason for not a one-star review is the associates did ask if I needed help a lot.
Response from Best Buy
September 05, 2024
Hello Kevin,
Thanks for reaching out and providing your feedback. Getting the best price on technology is always great, so I can understand your concern when you are denied a price-match. We would love to look into this issue and assist any way possible. Please connect with us through social media. You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64160427.
Kind regards,
^Aaron
Hannah S
September 03, 2024
1 out of 5
I'm not sure who is in charge of customer service etiquette training but this store is utterly embarrassing. If a young woman goes into this store BEWARE you will be treated poorly by the men employees then be asked fishing questions about your relationship status. I am here to purchase items, not be treated like and idiot and then asked if I have a boyfriend. This isn't the first time I've been degraded and had to deal with unhelpful service. Sounds like Best Buy needs to retrain these boys be respectful to women.
Response from Best Buy
September 04, 2024
Hi, Hannah,
Please know that this is not how we want customers to feel when shopping in our stores. I could imagine how frustrating and uncomfortable this must have been for you. Please connect with our team so that we can look into it further. Kindly send a private message with your name, phone number, email, and he location in which this took place to one of our official Best Buy social media accounts: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention that it is in reference to Google Review 64155965.
Sincerely,
^Tina
Sheila S
August 29, 2024
5 out of 5
I had a great experience with Best Buy. They did a great job installing my dash cam. The price was right.