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Services Offered
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Frequently Asked Questions About Best Buy Rock Hill
How do I check product availability at the Rock Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rock Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rock Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rock Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2182 reviews)
Jas H
August 06, 2026
5 out of 5
Bobby helped us and was amazing he kept it real and helped us with everything he didn’t push to the overpriced things and was very down to earth definitely recommend 10/10 service
Simba
August 06, 2026
1 out of 5
Worse experience ever. Ordered a phone online and the option to have a friend/family pickup was not available. So I called the store to ask to speak with someone. After waiting 35 minutes talking to a robot, someone finally answered and advised that I will have to be present to pick up the phone. I ended up asking to either cancel or pickup at a different location and the rep cancelled my whole order. Now I have to wait for $1600 to be refunded to my account within 7-10 business days
Response from Best Buy
August 06, 2026
Hello,
Thanks for taking the time to leave your feedback. We understand why you would be concerned with not being able to add a pickup person. We're happy to take a look and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 199211 in your message to us.
X: https://bby.me/ISmi3K
Facebook: https://bby.me/rSCTV2
Instagram: https://bby.me/q666Uj
Second h
July 26, 2026
2 out of 5
It was just very forceful sales if that makes sense. Every turn you made somebody was asking. Is there anyway I can help you? It was so much pressure. I've never felt anything like it at a Best buy. Heck anywhere. Very weird.
Response from Best Buy
July 26, 2026
Hello,
We can see why you'd feel uncomfortable, and we're grateful you took the time to share your experience with us. While we want our customers to feel supported when shopping, we also understand that being approached repeatedly by associates throughout your visit can feel overwhelming and create unnecessary pressure. We appreciate you sharing this feedback, as it's important for us to understand how these interactions impact the customer experience.
If you'd like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #193699 in a private message. We're here to listen and help however we can.
• Facebook (https://bby.me/8pMUve)
• Twitter/X (https://bby.me/zUhjew)
• Instagram (https://bby.me/zeKUO7)
Frank D
July 20, 2026
2 out of 5
They've cut back on software. Not helpful to me.