Went inside and we weren’t greeted. Everyone else was. The selection of iPhone 17 pro max case was pitiful. Staff member was helping another customer but had his hand up the bottom of his shirt. Didn’t need to see his underwear, but could.
Had the AT&T mobile phone guy trying to sell us sketching. I hate going in to a store and get bombarded with a sales plan for a new phone and service.
We had attempted to look at the back of an iPad on display and the security alarm went off.
We waited in line. Two staff. One was helping and had the customer he was helping move to the next terminal and said to his colleague that she could help us. She ignored us until I said something and then she was dull.
Good thing is I got a new iPhone case.
not sure what it is about best buy in the last several years, but they just make me sad when I go inside one.
Response from Best Buy
February 16, 2026
Hi Lee,
Thanks for sharing this review. We're concerned to hear you feel this way, and would be happy to discuss this further with you to understand your experience and provide any assistance we can. If you'd like to do so, feel free to reach out to us via our social media channels on Facebook (https://bby.me/oz5fyj), Twitter/X (https://bby.me/e4bxa8), or Instagram (https://bby.me/lz1xy5), and include the Google Review reference number #117934.
Helpful. They had what I needed.
My finance and me were here 2 weeks ago so he could get a gaming setup. We walked around a while and he was waiting for an employee that was not already with a customer to help us out and give him some knowledge about the best PC to get. They were busy. The store was very clean. One guy walked past us and got Tavian to help us. I’m pretty sure that was his name. He said he usually works in the warehouse. He had a cool mustache. He knew what he was talking about and helped us out, he was so kind, cool, and knowledgeable. I’m so glad he was able to help us. My only down side is they were out of alot of gaming PC equipment, however Christmas did just happen, soo I mean I understand🤷♀️. Anyways we ended up making a decision and went home with a great one thanks to Tavian. He even helped us carry it out to the car. Thank you 🙏 😁