Jenna B
September 14, 2026
I made an appointment with Geek Squad and after waiting over 30 minutes, I still wasn’t able to be seen and had to reschedule. No one there was even apologetic about it. What is the point in scheduling an appointment, if they can’t even get to you in a reasonable amount of time? Horrible customer service!
Just picked up an air filter for home. Not a car.
In person, they’re usually helpful, but calling the store is incredibly frustrating. I had a simple question but when I’m connected to the “AI Agent” who is useless, I ask to be connected with a person from the local Best Buy. Get sent to corporate customer service who is barely intelligible over the phone and ended the call more frustrated than before. Sick of AI being relied so heavily upon.
Response from Best Buy
August 27, 2026
Hello, Joey,
Thank you for reaching out to us here to share your feedback with us. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 212778.
Facebook (https://bby.me/HcnXpy)
X (https://bby.me/Uvb3nh)
Instagram (https://bby.me/Z9XkNM)
We look forward to assisting you there.
We got everything we came in to get. CJ provided us with amazing customer service and helped us find literally everything we needed.