In person, they’re usually helpful, but calling the store is incredibly frustrating. I had a simple question but when I’m connected to the “AI Agent” who is useless, I ask to be connected with a person from the local Best Buy. Get sent to corporate customer service who is barely intelligible over the phone and ended the call more frustrated than before. Sick of AI being relied so heavily upon.
Response from Best Buy
August 27, 2026
Hello, Joey,
Thank you for reaching out to us here to share your feedback with us. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 212778.
Facebook (https://bby.me/HcnXpy)
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Instagram (https://bby.me/Z9XkNM)
We look forward to assisting you there.
We got everything we came in to get. CJ provided us with amazing customer service and helped us find literally everything we needed.
Best Buy has fallen off it may as well be an apple store that sells Samsung accessories and the 5 most popular games on console. I went in for a charger for my pixel watch and was not able to find anything other than apple everything and Samsung somethings the help from the staff was a search on his phone using the same Best Buy app I have on my phone. ✌🏿
tonygrooove
August 09, 2026
Great store but today approx 4:30 PM, there was a young, short, African American, young lady greeting people upon entering. She was real pushy. Didn’t want to accept that I was “just looking”. Please reel her in a bit.