Bought a new TV here. Johnny was incredibly helpful, very knowledgeable about the models I was looking at purchasing, genuinely interested in making sure I was buying something I would be happy with. Helped load it in the truck and ensured it was secure enough for the journey home as well.
Store manager is awesome; always willing to help with any issue or concern. Superb customer service with every visit! Definitely a A+++ rating!
Years ago, like three, Best Buy was awesome. Great selection, great prices, incredible installation service - OH WELL ... no more ... they turfed customer service to an overseas can't speak good English can't help don't know their products.... you can't get anyone from the stores anymore ... just a foreigner on the phone ... I've tried for over a month to get a TV delivered .... would rather buy one elsewhere
Response from Best Buy
January 18, 2025
Hi, Manley,
Thanks for the review. We never want to make getting your delivery difficult and can see that this experience has missed the mark. We'd like to look into this further at the Corporate level.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64702622" in your message. Thanks!
Regards,
^April
Help find what we needed and then more help to answer questions. Very clean and well lit.