Best Buy Rock Hill

We visited the AT&T counter inside Best Buy while we were out of town and needed assistance with what should have been a simple phone upgrade. Unfortunately, the experience was extremely disappointing. We completely understood that the representative was helping another customer and were more than willing to be patient. She asked us to give her a few minutes and said she would assist us shortly. However, after we told her which phone we wanted to upgrade to, things quickly changed. Instead of a quick update, we stood there for nearly an hour with no communication on whether the phone was in stock or if we would actually be helped. No one else at the counter stepped in to assist at this point they just stood there while we waited, despite this being a very basic upgrade request. What made the experience more frustrating was the noticeable shift in how we were treated. We went from being acknowledged customers to feeling invisible, lingering around the counter waiting for any kind of update or assistance. Being from out of town, we did not have hours to waste waiting around with no communication. In the end, we purchased the phone ourselves online through Best Buy and had it ready for pickup within minutes. We’ll just handle the upgrade and transfer directly with an AT&T representative by phone instead. A little communication and basic customer service would have gone a long way.

thank you!!!

Best Buy used to be a great store for audio equipment but now they don't even carry interconnects amd barely any speaker wire. Sad shell of what it used to be.

Thanks to Doug in Computer Service! I don’t know what he did but he fixed my Apple IPAD!