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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Rock Hill
How do I check product availability at the Rock Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rock Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rock Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rock Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2201 reviews)
Tony S
November 07, 2026
1 out of 5
Manager Brandon, very pushy and rude this afternoon, left store, u can have it !
Response from Best Buy
November 07, 2026
Hi,
Thanks for reaching out. We are saddened by your experience. All of our employees are to remain courteous, and it seems we missed the mark. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/l7oxw1)
Twitter/X (https://bby.me/MoOp0d)
Instagram (https://bby.me/kt7JNV)
Please mention your Google review #250878, so we can review this further with you.
steven c
November 07, 2026
1 out of 5
Rude associates that make you feel stupid. Employee name was Queen stay away from her!
Response from Best Buy
November 07, 2026
Hi, Steven,
Thanks for reaching out. All of our employees are expected to conduct themselves with professionalism and courtesy. It seems we missed the mark here. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/rmBofs)
Twitter/X (https://bby.me/9sornd)
Instagram (https://bby.me/s9hdB3)
Please mention your Google review #250334, so we can review this further with you.
S M
October 28, 2026
5 out of 5
Angel is very knowledgeable in laptops. She took the time to answer my many questions.
skyler e
October 22, 2026
1 out of 5
went to get my laptop fixed here and it has been sent to geek squad for a month. They have horrible communication and I have not been able to reach out to anyone to see why it has been taking so long. I went back to the best buy store and they told me it has been taking so long because the parts to fix my computer aren’t available, and that they would contact me after reaching out to geek squad to see when they can get the part for my laptop. It’s been days since then, and nobody has reached out to me. I understand a lot of things in retail as somebody who works in customer service, and this is not customer service. Bullshit is what it is, and for the price i’m paying, they shouldn’t just assume I’m fine with my laptop being in kentucky for a month. I’m a student who needs my laptop. If they don’t have the parts to fix it, it should be communicated to me.
It should also be communicated to people before hand that it might take longer if they don’t have parts, because even if I cancel the transaction i’ve just wasted money that I spent to ship it there. From what I was told it should’ve only took a week. Now it’s turned into a month and I’ve still had no one reach out to me.
I usually don’t leave bad reviews on places, but i’ve absolutely had enough. For $500 this is very sad
Response from Best Buy
October 22, 2026
Hello Skyler,
Thank you for reaching out to us. We understand how concerning it is to be without your laptop, especially when you rely on it for school, and to still be waiting without a clear update. We’d be happy to review the situation further and see what options may be available to help reach a resolution. Please reach out to us on any of our social media profiles below with Google Review 241973.
Facebook ( https://bby.me/Gbzzgp)
X ( https://bby.me/Q3bI6d)
Instagram ( https://bby.me/txIPEO)