Just wanted to give a positive shout out to Ms Chavez at the Geek Squad!! I bought a new Dell laptop and she was very helpful with setting some things up for me. Ms Chavez was very proficient, asked good questions, and provided easy to understand answers. Thank you Ms Chavez for the five star service!!
It's weird, but I wanted to buy a watch from Samsung (Ultra2). The same watch is sold on Samsung's website for $150 cheaper. My request to sell them at this reduced price and a demonstration of Samsung's official website was refused. Like, was that the main concept of Best Buy? The opportunity to get a lower price if offered by other sellers. Or not anymore?
Response from Best Buy
October 27, 2026
Hello,
Thanks for sharing your feedback with us. We can understand wanting to get the best deal possible on the Samsung watch, but being denied a price match wouldn't be welcome news.
We do offer our Price Match Guarantee (https://bby.me/Cgm9zC), which will allow us to match the prices of items sold by our Qualified Competitors. As long as the item matches the terms outlined at the link above, a price match should be albe to be completed.
If you should have any questions or would like to have this be reviewed further, feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/W8ATaX), Twitter/X (https://bby.me/3HxV8t), or Instagram (https://bby.me/YvVtyB). Please also mention your "Google review 244341".
Incredibly fast and reliable service! Thanks to Sean and Marlene for the work done!
The staff at this location are always friendly and polite, but the store's rigid return policy on this item is extremely frustrating. I purchased this box thinking it contained standard trading card booster packs to rip, but it turned out to be just a standalone cooperative board game. Even though the product is completely sealed in its original factory packaging, the register automatically flags it as non-returnable collectible cards. It is an unopened board game set, not randomized trading card packs, yet management refused to make a common-sense exception or offer store credit. Great employees on the floor, but an unreasonable policy that leaves paying customers stuck with unwanted items.
Response from Best Buy
October 04, 2026
Hello,
Thank you for the review. We understand your concern with not being able to return your board game. That can be frustrating.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 230365