Went to pick up our TV we bought. Was told we'd need straps for the TV. Asked for help with the straps and they told us no. We ended up just laying thr TV down like we wanted to before the workers told us not to and took our bought and paid for TV away. TV is now home safe and on the wall. Dont suggest something to customers, take away their merchandise, and then not assist with suggestion.
Response from Best Buy
June 28, 2026
Hello, Shadiya,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/mtSAs2), X/Twitter (https://bby.me/lhUeS3) or Facebook (https://bby.me/6FQ1qQ) with the details of your experience. Also add Google Review 179365. We look forward to hearing from you.
Helpful & knowledgeable staff
Don’t buy computers from this location. I bought a brand new Mac desktop here. It was marketed and sold to me as new, but it was refurbished and had been tampered with. I noticed the computer was slow, so I bought memory to upgrade it and that’s when I found out I had been lied to. My ‘new’ $3000 Mac desktop runs sluggishly and slow. I can’t believe how dishonest and crooked up this location is.
I see the owner responded. Thank you. The point is that this Best Buy location sold me a used computer as a new computer. To make it right, refund me the money and I’ll give you the computer with the upgraded ram. The computer has been sitting in storage and not been used. But as we know, that won’t ever happen, so I decided to post my story.
Response from Best Buy
June 09, 2026
Hello,
Thanks for leaving your feedback. We're saddened to hear your new MacBook doesn't work as expected. We're happy to take a look into this matter for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 170827 in your message to us.
X: https://bby.me/iHXdQK
Facebook: https://bby.me/1DbM2E
Instagram: https://bby.me/Ygb6ml