Best Buy Spartanburg

Tried to get a new phone through this worthless company. Best Buy is trash

Needed a camera replacement immediately for a project and this was the nearest location. Fast and friendly service. We try to avoid Best Buy due to their hysterical overreaction to the virus fraud a couple of years ago.

00294350255037 Service number -took to store to have charger checked man took one from his computer pushed it in was to small said it was blue tip I asked then why you try that one he put another in said computer needed new charge port. He may or may not of broke port when he pushed in his charger. I had an app open when batt died wanted them to just put a battery in to turn it on so I could save work. They said charlotte store will do it.I offered to drive it there they said repair would take 5-7 business days it was simple fix. my concern was to save the work that was in progress It would simply take a charged battery turn it on open the app save to a flash drive and then they could do. The repair was not worried about Information they contacted me like they said, but I asked how would they know what app to save? So I sent three emails they contacted me promptly but then informed any type of backup would be 6 to 8 weeks then they would send it over For the repairs, I told them that is not what was explained to you just give me the address and I will pick up my Laptop but they are in Kentucky and we are in North Carolina. How can this information be so wrong? When I explained how they could do this by putting a battery in the laptop, they said they would have to follow their own procedures. Send it off and back up the hard drive Explaining to them that would not save the information I needed instead of going back-and-forth. I requested them to send me my laptop back. And I felt they should overnight it since I have the geek squad service plan for over eight years and I would take it to a repair Here I’ve been on six phone calls since 8 o’clock this morning and it is now 1036 and passed on to every type of person put on hold Drop calls recalled explain it all over. This is the most exhausting. And disappointing experience and I took off the day of work so I could drive over and get the information Discussed and not one manager or supervisor can get on the phone. Follow up Could not get a manager at the store to come up and talk to me they could not even get anybody above the hourly Person that took my computer To speak to me, I did get a response on here to contact them privately on Facebook As they could not Find the time to pick up the phone I’m out to $85 Even though I have the geek squad protection They did and were able to turn my computer As when I got it home, I got a new charger And my laptop fired right up, and the bios was still running in the computer Again, as I sat in line, I listen to people complaining about the Same issues and still nobody

I was just in there tonight looking at a $1,000 computer. I stood there for 10 minutes while two associates sat there and chatted. I had some questions but after looking it up online I found it cheaper through HP anyway and I'm ordering it from there. No one in the store wants to help you. They just want to chit chat with their co-workers.