Best Buy Spartanburg

Waited way to long to spend money. I had several people walk by. The stock person was the one person I have to say was awesome. Came over twice to make sure ro let me know he had called folks.

I purchased a computer on the BestBuy Website. I ordered a touchscreen. What I received was not a touchscreen. I tried to call the closest BestBuy to me (30 miles away). I got an automated AI assistant. Going around in circles with it for 10 minutes, asking for customer service for it to finally tell me that no customer service could be reached and try again later. It was AFTER 10am (as website stated opening time was) when I dialed the number to call. I tried again. Another 10 minutes with the non helpful, waste of time, AI assistant and was finally talking to someone who barely spoke english and could not answer my question on returning this item and told me to go the the store and talk with someone. I asked if there was a way to call the store, and she said "no, that was not possible". Because my question is not listed online in the return policy, and I cannot talk with anyone, I am going to have to take half a day to make a trip to the BestBuy store to ask a simple question. I've already wasted over 20 minutes. EXTREMELY FRUSTRATED at this point.

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Ruined Anniversary Gift and Horrible Customer Service at Spartanburg Store (#294)I am writing to express my absolute fury and disappointment with Best Buy. This order was supposed to be a wedding anniversary gift from my husband. Not only did the package arrive late, but it was delivered cut open from the bottom, and the Apple Watch inside was stolen by the transit thieves.Online support promised a replacement would be delivered on Saturday, Sept 19. However, the store didn't even bother to ship it. When I personally drove to the Spartanburg store (#294) on Saturday, the staff refused to give me the watch because they didn't know how to process the paperwork and suddenly demanded that I bring the stolen item's empty box, which was at my home.Today, on Sunday, I drove to the store for the SECOND time with the empty box in hand. The system clearly showed the status "Ready for Pickup", yet the employees STILL refused to help me, using a pathetic excuse that "there is no supervisor on duty today" and they don't know what to do. The physical store completely failed to resolve the issue, failed to support a customer, and showed zero empathy.As a Best Buy Total member, this is an unacceptable, mega-horrible level of customer service. You completely ruined our anniversary, ruined the gift, and forced us to waste days fighting your incompetent store staff just to get what we paid for. This store needs a serious internal investigation immediately.