Best Buy Spartanburg

Good selection for the size of the store,

Extremely Disappointed – Elderly Veteran Mistreated and Left Without Service, If I could put zero starts, I would. My grandfather, Wayne Hawes, recently had one of the worst customer service experiences we’ve ever seen at the Best Buy Spartanburg Westgate store and with the Geek Squad. He purchased an 85-inch TV and paid $250 for installation, with an appointment scheduled for October 15, 2025. On the morning of his appointment, he received multiple texts and emails confirming the Geek Squad was en route, so he cleared his living room, took everything down, and waited from 8 a.m. to 2:30 p.m. but no one ever showed up. When he called the store for help, he spoke with a female Geek Squad representative who refused to give her name, was rude, dismissive, and extremely unprofessional, and eventually put him on hold and never came back. After being left on hold for nearly an hour, he drove 25 minutes to the store to figure out what was going on. Thankfully, Ms. Ash McAlister at the Spartanburg location was kind and helpful. She confirmed that he did in fact have an appointment, and that Geek Squad failed to show up or fulfill their service. My grandfather is a veteran who served this country for over 20 years, and this experience caused him unnecessary stress and frustration. It’s unacceptable for an elderly customer to be treated with such disrespect, especially after paying in full for a service that was never completed. We are demanding a full refund and that the installation still be completed, as promised. Taking an elderly veteran’s money and failing to deliver the service borders on fraud and elder financial abuse. This experience has left us deeply disappointed in Best Buy and Geek Squad. Loyal customers, especially seniors, deserve better treatment than this.

My experiences at this store are always positive. The service is excellent and they are very professional. They listen to your needs and offer recommendations and options.

Nice staff