Best BEST BUY experience I've had in a decade. Customer service reps were awesome.
Well, I was told by AT&T that my Jiggs screen protector was covered by Best Buy. However, per the lost prevention department, that is not true.
It was explained to me that unless I purchased it was from that store it was not covered as it would disrupt the inventory. Makes sense.
Thanks for the clarification on Best Buys behalf.
AT&T will be replacing the screen protector.
Terrible service. Rude employees. Can’t even pick up what I ordered because of your system. Pathetic.
Response from Best Buy
August 14, 2025
Hello, Matt,
Thank you for your review. Having system issues when trying to pick up an item can be really frustrating. If you are in need of assistance or want to formally document your experience, please send a private message on social media, and include Google Review 28963.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Best,
^Meghan