Best Buy Spartanburg

Very poor shipping experience. I ordered an iPad in-store a few weeks ago and was informed the package would be sent to my residential address. Instead, they attempted to ship to their store for pickup and mistakenly used the address of nearby shop instead, leaving me to spend hours with both FedEx and Best Buy customer support to decipher the shipping issue. Multiple delivery attempts were made to an address that was neither mine or the store's. Best buy is unable to edit shipping information after products are in the hands of the carrier, and as the recipient, I was unable to alter the address through FedEx due to policy restrictions. The manager who helped me today was knowledgeable and helpful, but it is silly that a customer is required to spend a significant amount of time monitoring and correcting a shipping error made by Best Buy. I brought my laptop into Geek Squad a few weeks ago to inquire about a battery replacement and had a great experience, but I feel that the technology department should train their employees to double check shipping addresses and understand where their store is located.

Very friendly people. Quick help

Came in a week ago and Frank helped us pick out a new laptop and order it in. We came in today to have Geek Squad set up the new computer and Frank had been promoted to Geek Squad, so he also helped us finish up our setup. What an incredibly nice young man! Very helpful and professional. A true asset to Best Buy in my opinion. As an employer myself, I would be proud to have him represent my brand. GOOD HIRE BESTBUY! I think you got a good one. Make sure you keep him!

Frank is by far the best Best Buy employee we have ever interacted with. We visit Best Buy stores across SC / NC often with this one being the one we visit the most and every time we interact with him it's a pleasure. He's always extremely helpful, goes out of his way to assist us, and has even helped us save money at Best Buy which incentivizes us to shop there more.