Best Buy Summerville

This is my go-to Best Buy. The staff is helpful and professional.

Great experience. The sales person was very helpful.

I haven't been to a Best Buy in years and today I was reminded why. I didn't need help selecting anything, I just needed a device locked behind glass. That is all... After standing there like an idiot for 15 minutes, I had to wander 3 departments over and harass the home audio guy for a video game. In the time I stood there I watched 3 other customers get discouraged and leave. Three lost sales because no one is there and some Karen is occupying 5 employees looking at laptops. Audio guy (the only redeeming quality of this visit) finds keys but they do not work. Another 10-15 minutes. I have to buy the bundled version of my purchase because it is on a top shelf and not behind the nonworking locked door. Fine. Guy goes to get a ladder. But if I was set on the non-bundled version I would have been out of luck because no one can open the doors... Incredible. 10 minutes later, we're checking out! Home free! No, after ringing everything up, the register has no printer paper and the transaction is cancelled. Walk halfway across the store to another register. Repeat the process. Success. Meanwhile, while all this is taking place there's no one in the audio section because I just drug the poor dude from his post. This was a 45+ minute endeavor to buy what I already knew I needed. I cannot even imagine if you have questions. Never again. Which is what I said last time I went in there years ago. I suppose I just needed a reminder.

Gentleman in the neon vest saved this from being a 1 star. But 10 minutes with no line movement while the three register associates flap their gums with customers is insane.