Frequently Asked Questions About Best Buy Summerville
How do I check product availability at the Summerville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Summerville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Summerville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Summerville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3006 reviews)
Chris C
November 28, 2025
1 out of 5
Went to buy a tv, took 30 mins to get help in an almost empty store. Turns out the tv was broke and when I tried to return it 2 days later they said they were not accepting returns that day to come back the next day. Customer service at this store is some of the worst I have ever seen.
K K
November 24, 2025
1 out of 5
Waited 45 min to see Meta glasses and no help. Horrible customer service.
Ethan S
November 21, 2025
1 out of 5
Had made an online order to get delivered and install a TV in my place, took off work and everything. No phone calls or anything the day of to tell me they had to reschedule. Didn't try and get it delivered. Canceled the whole order. Terrible experience.
Response from Best Buy
November 21, 2025
Ethan,
We are truly saddened to hear of your delivery experience and share your disappointment with how this was handled. Please send a private message to us via Facebook (https://bby.me/p9yi17), Twitter/X (https://bby.me/06nh9b), or Instagram (https://bby.me/bejpo9) so that we can look into this. When reaching out, please be sure to state that you are responding to Google Review 72497.
Erik
November 19, 2025
2 out of 5
Couldn't get anyone to help answer my questions.I guess the place is kind of self surf.You scan a q r code and it takes you to the website if I wanted to look at the website, I would have just stayed home.and shopped on Amazon I guess it's their loss.
Response from Best Buy
November 19, 2025
Hello, Erik,
Thank you for leaving us a detailed review. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #71379" when reaching out on social.