Awful experience at Best Buy in Summerville SC. Purchased a laptop for my son tax free weekend. The computer started to act up a couple weeks later while he was at school. We made a Geek Squad appointment to have the computer looked at and at that time I was told I don’t have a warranty and you only have a 15 day return policy. I explained that I wasn't want offered a warranty and I definitely wasn’t told I only had 15 days to return the product. My son was away at school and there isn’t a Best Buy in the city that he is in. NO ONE CARED! I was told they could send it away to HP and it could take potentially 2 months to get it back or I could pay more money and have someone assess it there but it would still be a few days at minimum. WHAT’s THE POINT OF GEEK SQUAD IF THEY DO NOTHING?!? Also, when I purchased this laptop I also opened a Best Buy card, bought Apple AirPods, a printer, and a subscription for windows. I would have spent the extra to purchase a warranty if I was told about it. At that point I asked for a manager and I knew right then by the way the geek squad employee reacted I was going to get no help… BEST BUY DOES NOT STAND BY THEIR PRODUCTS. I will never buy from them again. I know they don’t care but this is awful and an awful way to treat people.
Bryan H
September 05, 2025
Good selection of Apple products.
johnny a
September 03, 2025
Never go there again
Ordered online went to pick up and guy at the entrance want to be rude
Response from Best Buy
September 04, 2025
Hi, Johnny,
Thanks for the review. We always want our customers to feel welcome and appreciated when choosing to visit with us, and we understand this interaction may not have been reflective of this expectation. We'd like to discuss the matter further.
Please connect with us via private message on Facebook (https://bby.me/0u7qty), Twitter/X (https://bby.me/nn665t), or Instagram (https://bby.me/iixr7z). When you reach out, please include "Google review 39120." Thanks!
Regards,
^April
Marlin B
September 02, 2025
Great service at this location