Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2342 reviews)
J T
May 25, 2025
1 out of 5
Don't try to get anything delivered from them! They will take your money then infinitely delay delivering your merchandise. Go anywhere else!
South D
May 24, 2025
1 out of 5
Poor customer service experience. Waited in the computer area for about 15 mins without anyone asking if we needed assistance. We went to the front to ask the price of an open box computer and was told that we’d have to carry the computer to the front register and scan it in order to get a price check as they don’t list prices for open box items. Then after I had said forget it and began to walk out the door they then quickly told me the price of the computer and its specifications. Will not return to this location.
David H
May 23, 2025
5 out of 5
The customer service is great. The greet you at the door and direct you or guide you to whatever you need if you need help.
After wandering a little we were able to find someone instantly to ask questions about some products technical data which was great to help us make an informed decision.
After recently moving to the region, we find the customer service here helpful and have repeatedly visited this store to outfit our home.
D K
May 22, 2025
5 out of 5
Always has what you need. The Geek Sqad is awesome!