Best Buy Rapid City

Bought my first Sony at BB RC nine years ago, and have bought products there since. Did my homework and decided to upgrade to the latest Sony flagship. Went into the RC store and was greeted by a rep who I told exactly what I wanted to order. The rep talked down my choice and tried to steer me to another product. It was not clear that he was going to place my order, so I thanked him and left, feeling guilty that I wanted to order a flagship product. Next day I return thinking that if I ask real nice they'll place the order for me. I was approached by a rep, told him what I wanted, and he said he could not order a Sony product - as he was a Hisense rep. So I had to wait for them to find someone to place the order. My point is that all BB reps aren't there for the same reason. If you are a generic shopper looking across different TV brands, you should ask for a rep that is unaffiliated with a specific brand. I cannot believe that Best Buy Corporate would maintain such an arrangement. It's as if they sat down and competed to come up with the absolutely worst customer experience.

Staff was friendly and helpful. Store was clean and well laid out

Every time I got to this location for Best Buy I am greeted and given the best customer service!! I recently bought in to their special phone screen protector deal I was made aware of and im glad I paid the extra for them to install it because he went through a few of them. But the whole time he was absolutely pleasant about it and very flexible. I just also want to give a personal shout out, as I can't seem to find a way to message corporate or do a survey, to Nate and Luna. You guys were fantastic and very helpful!! Let me know if there is another way I can get this kudos to corporate!

I purchased a screen protector about a year ago for a new phone because they said it had a lifetime warranty free replacement. I went to cash it in because mine finally broke and they now say they dont carry it and I need to purchase an upgraded version with zero discount for the one I purchased already. I definitely dont recommend purchasing anything with a warranty or purchasing an extended warranty.