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Best Buy Rapid City
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2403 reviews)
Joseph D
November 24, 2025
1 out of 5
I have been a customer for many years. I have purchased all my appliances from you! This is the first time I have needed help with an appliance that broke down. I have spent four hours on the phone with three different reps! Best buy and the geek squad both have been impossible to work with! It’s been impossible to get any help. I bought your protection program and it turned out to be worthless. I’m thoroughly frustrated and disgusted with your store. You were good taking my money, not so good after you had it! I’ll never shop at your store again and I will tell everyone I know to never shop there as well!
Response from Best Buy
November 25, 2025
Good Morning, Joseph,
We understand how you are feeling after your appliance broke down unexpectedly and that you've been unable to get the help you needed when you reached out. We would love to connect with you and work to better assist you with this situation. Please contact our team by sending us a private message on social media. Make sure that your message also includes your Google review case ID: #74669.
- Facebook (https://bby.me/et3d70)
- Twitter/X (https://bby.me/7u437b)
- Instagram (https://bby.me/fakf0r)
Elias V
November 15, 2025
4 out of 5
Great Place
Scott R
November 15, 2025
5 out of 5
Great experience with the Pokemon release today for Phantasmal Flames! Orderly and focused on customer service. Front end manager leads his team well. Great job Mely, Nick and Nick. Catch y'all next time.
Sherenna “
November 01, 2025
3 out of 5
I’ve come to this Best Buy a lot considering I used to work here years ago. But frankly it’s gone down hill. The last time I went I placed an order for pick up and was told to wait in a huge line. Order pick up takes priority. That’s why I wanted to just pick it up.
Response from Best Buy
November 01, 2025
Hi, Sherenna,
Thank you for leaving a review. This is far from the experience we want our customers to have when coming in for a store pickup.
Please send us a private message on social media if you would like us to look into this for you. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/p2vuwm), Twitter/X (https://bby.me/6juzex), or Instagram (https://bby.me/bfk7mm).
Please mention the phrase “Google review #63351” when reaching out.