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Frequently Asked Questions About Best Buy Rapid City

How do I check product availability at the Rapid City Best Buy?
How do I check my order status?
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rapid City stores’ holiday hours?

Recent Reviews

4.0
(2321 reviews)
Lori L
March 19, 2025
1 out of 5
Very poor customer service. Had delivery of an appliance scheduled for over a month and took the day off work to be home for delivery. Received the text message that fridge would be delivered the night prior only to wait all day on delivery day for no fridge. When we were finally able to get through to Best Buy (because there is no way to contact your local store) we were told the fridge was not in stock and would have to be ordered in. If we hadn't called the store they would have never known we were waiting for delivery! Fridge was delivered 3 weeks later and we were told to contact customer service after delivery for resolution of original botched delivery. Contacted costumer service to be told we would get an $11.00 gift card for our troubles. What a joke. So disappointing.
Response from Best Buy
March 19, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my deliveries will occur during the timeframe indicated when the order was placed. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64945721". Full Name E-mail Address Phone Number Regards, ^Josh
Melisa
March 17, 2025
5 out of 5
Very friendly and professional service
Wayne T
March 17, 2025
5 out of 5
I was surprised by the selection of items they cary. I will definitely be back the next time I'm in town.
Horakireį F
March 10, 2025
4 out of 5
Had an item we have been looking for. Small store nicely stocked.

About Best Buy Rapid City

bestbuy.com