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Best Buy Rapid City
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2429 reviews)
Fred M
March 01, 2026
3 out of 5
Customer service has really gone downhill lately.
Response from Best Buy
March 01, 2026
We appreciate you taking the time to share your feedback regarding your recent, Fred. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/kpssl6), X/Twitter (https://bby.me/4uc0cy) or Facebook (https://bby.me/1jxlgl) with the details of your experience. Also add Google Review 124490. We look forward to hearing from you.
Todd T
February 28, 2026
3 out of 5
My experience was mediocre. Not good and not bad either
Response from Best Buy
March 01, 2026
Hi, Todd,
Thank you for sharing your review with us. We strive to provide the best experience possible and would like to learn more about how we may improve.
Please send a private message to us through Facebook (https://bby.me/02mal9), Twitter/X (https://bby.me/4tasnk), or Instagram (https://bby.me/lxg9h6). Please be sure to mention "Google review 124370."
Lynster J
February 28, 2026
1 out of 5
If your not white, you need to remove your cap inside this store! I was the only one who was asked to remove my cap. Ask the staff why because there's a lot of customers who are wearing caps, she replied, " They are ok!" and she left. Some staff here are freaking racists!!! Management doesnt really do a great job trainng their personnel. Was suppose to buy a laptop but I just have to buy somewhere else. I cannot support this kind of business that already accuse you a thief on your 1st step at the store. Poor customer service!
Response from Best Buy
February 28, 2026
Hello,
Thank you for the review. We can understand your concern with your recent experience at one of our stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 123878
Austin S
February 24, 2026
5 out of 5
I had an issue with my Ray-Ban Metas, I stopped in today and was warmly greeted by more than one team member. Kellie found me at the Geek Squad desk and I explained the issue I was having, after empathizing since she also shared that she has Ray-Ban Metas and that I'm traveling to Paris soon and would like to be able to utilize all the amazing features they offer, she highlighted that because of my Best Buy Plus membership she could process an exchange same day with another pair that was in stock. The entire experience was not only seamless, it was efficient, and I felt treated like a truly valued customer. Kellie, and the rest of the team at this Rapid City store work well together to ensure each customer interaction is pointed, valuable, and with kind purpose. I absolutely believe if more retail stores adopted the same level of customer service that this Best Buy location operates with there would be a resurgence of in store shopping. You've got a great team, I'll be shopping for a new refrigerator very soon and I know where I'll be stopping first!