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Best Buy Rapid City
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2328 reviews)
Kathy F
April 15, 2025
4 out of 5
Had to pickup an order that was placed in Colorado. Attentive lady helped get the order set up and the guys loaded up my new washer. I am glad to see that they didn't rush and shove it in the back of my truck. They were all helpful.
Christina G
April 15, 2025
1 out of 5
Ordered a washer and dryer. Was told it would be delivered today. Originally received call that it would be delivered 10-12 ...then text with 12-4. Literally had to arrange someone to sit and wait... At four I called and they put me on hold ...then said delivery team stated they were running late...and would call me ... At 6 I called again because I never heard from them...was put on hold... Told they spoke with the team and was told they would be at my home shortly .. it's now 8 and I never heard from them... The store is now closed...so now I pay to have someone wait another day or lose another day of work to wait myself... I've never seen a company so unprofessional.....so I have attached a picture of my imaginary washer and dryer that I already paid for and don't have to use .. great work BEST BUY...
Response from Best Buy
April 16, 2025
Hi, Christina,
I appreciate you taking the time to share what you've experienced with your washer and dryer delivery. I know that this is not what you would have hoped for and can imagine the disappointment it has caused. Our team would happily look into what had caused the delay along with what options may be available. To do so, please connect with our team by reaching out to one of the links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Please send a private message that includes your full name, phone number, email address, and order number. When reaching out, be sure to mention that you are responding to Google Review 65046169.
We look forward to hearing from you.
Sincerely,
^Tina
Ralph &
April 12, 2025
5 out of 5
Ordered earbuds online for in store pick-up due to being on crutches. Went straight to the front counter, and my item was ready for me. Everyone was very friendly from the person at the front door to the cashier.
Larry R
April 10, 2025
4 out of 5
Staff very helpful , sales & geek, very important for help. Thanks!