Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2333 reviews)
Russell K
May 05, 2025
3 out of 5
Very limited inventory. Good service employees but many sold out items that are not available in store. Best to buy on line and pickup or have delivered.
Phuoc N
April 29, 2025
5 out of 5
I like here
William M
April 27, 2025
5 out of 5
Excellent customer service. Very helpful, but not overbearing or pushy.
Jasmine in the Geek Squad is extremely helpful and knowledgeable. Her technical skills are equal to none and she has the absolute best customer service skills...able to explain technical functions and operations in easily understandable layman's terms!
Kathy F
April 15, 2025
4 out of 5
Had to pickup an order that was placed in Colorado. Attentive lady helped get the order set up and the guys loaded up my new washer. I am glad to see that they didn't rush and shove it in the back of my truck. They were all helpful.