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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2466 reviews)
Brandon M
July 19, 2026
3 out of 5
Alot of there watches and rings are out of stock. Very limited on stock and new products.
Jenifer K
July 18, 2026
5 out of 5
Service is always good when we come to the store. This visit it was exceptional! My husband needed a printer and had some complex programing questions. The manager that helped us was so knowledgeable. The guy who helped me with a kindle was fabulous. They didn't have a display of what I wanted so I could see the size. He was kind enough to grab his and let me check it out. The help we got is why I recommend this store. They both really took the time to help us get exactly what we needed.
chylo y
July 16, 2026
5 out of 5
Came in looking for a stackable washer and dryer and had very specific measurements we needed to fit. Isaac was very quick to offer to look up our measurements and point us in the right direction as to which ones would work for us. He answered every question we had and was very patient.
Isaac explained every detail of what we were paying for and what was needed for our delivery and installation. When he wasn’t sure of one of our questions, he made sure to ask someone who did to be positive it was the correct information. We left with feeling completely knowledgeable about the purchase we made.
Thank you Isaac!
Cadance C
July 11, 2026
1 out of 5
Horrible customer service from car stereo people, cell phone people and when spoke to management, they could care less. They could not be bothered with 2 elders
Response from Best Buy
July 12, 2026
Hi there!
It is concerning to hear that you did not receive the customer service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/l6as5l), Twitter/X (https://bby.me/Yk2aG5), or Instagram (https://bby.me/wcjDjO). When reaching out, please also include Google Review number 186212.
Thank you!