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Best Buy Rapid City
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2280 reviews)
Dave T
December 01, 2024
5 out of 5
Best buy has always been good to me no matter what city I’m in
R M
November 28, 2024
1 out of 5
I needed a replacement PC keyboard so thought I would give this Best Buy one last chance to earn my continued business after the last two horrible experiences.
This time was no different! The first thing that happened was some over-weight guy with a Best Buy shirt came stumbling into my handicap wife early knocking her over as he was so busy doing something on his phone screen! No, "Excuse me" or anything other than to keep on stumbling along his way ignoring us! Spent the first fifteen minutes trying to get assistance, and finally had some woman come by and ask if I needed help. Yes, that is why I am standing here for the last fifteen minutes in the same spot. "Okay, I'll call for someone to help you. What's your name?"
Another fifteen minutes of multiple Best Buy blue shirts walking by ignoring us, and not one person could be bothered to show up!
So for the third time at this store I walked out with absolutely ZERO customer service!!! This is not a one off experience. Read the reviews many, many other people have the exact same lousy treatment!
Walmart isn't that far away, ad they at least will speak to the customer.
Please folks, go anywhere except this filthy store with rude arrogant employees and let your money support better businesses and let's drive this useless place out of Rapid City!
Response from Best Buy
November 29, 2024
Hello, RM,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64487645. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64487645
Thanks,
^Ezra
Lucas H
November 20, 2024
5 out of 5
Highest quality customer interaction yet.
Pleasantly greeted upon entry, correctly directed towards "Cedric" in the premium headphones area.
I was shown to and described all the differences between "a common mans set of headphones*" and the top shelf Sennheisers'
I'd soon happily depart with.
Since 1993 I've shopped Best Buy, from Fort Smith, Little Rock, Fayetteville AR then Colorado Springs. I've had the best experience of them all here in Rapid City,SD.
It's not always about price/money saved, It's about interacting with somebody who knows the product in detail.
Buyers remorse is terrible,God knows I know it.
this store definitely made the best impression versus local competitors too.
*my words/description
Lisa G
November 06, 2024
5 out of 5
Great.