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Best Buy Rapid City
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Rapid City
How do I check product availability at the Rapid City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rapid City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rapid City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rapid City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2325 reviews)
Ralph &
April 12, 2025
5 out of 5
Ordered earbuds online for in store pick-up due to being on crutches. Went straight to the front counter, and my item was ready for me. Everyone was very friendly from the person at the front door to the cashier.
Larry R
April 10, 2025
4 out of 5
Staff very helpful , sales & geek, very important for help. Thanks!
Terry B
April 07, 2025
1 out of 5
This store has really gone downhill over the years and it shows with the lack of customers I see in the store anymore. Their return policy is absolutely ridiculous! 14 days from the date of purchase is understandable for electronic devices, but for everything else, 14 days is inexcusable! Just about everyone in the retail world allows at least 30 days from the time of purchase. Best Buy wants to charge you $50 just to have the privilege to return after 14 days. An absolute racket! I guess you're trying to make up for your lack of customer base anymore with subscription fees just to get the return privilege all other retailers offer huh? I know I will never spend a penny in this store in the future. I'll find a retailer who actually appreciates their customers. Shame on you Best Buy, shame on you.... 😡😡😡
Response from Best Buy
April 07, 2025
Terry,
Thank you for the review. I can certainly understand your concern with our return policy. We never want to make it difficult to return products with us.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 65019660.
Regards,
^Kristy
Emily G
March 26, 2025
5 out of 5
Jeremy is the best part of my Best Buy experience. Really knows his stuff! He is also a great teacher. Expert, polite, great guy! Thank you, Jeremy!