Chelsea D
September 22, 2026
Terrible customer service. Waited for 10 minutes for the associate to even acknowledge my existence. All I needed was something out of the case. 2 seconds. It would have taken him 2 seconds if he would have just stopped bullshiting with his coworker.
Response from Best Buy
September 23, 2026
Hello,
Thanks for sharing your experience with us. We understand going to a store knowing what you want, but having it take so long to get the assistance needed isn't welcome. We'd be happy to review this with you further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/2v0dIU), Twitter/X (https://bby.me/LHzaBo), or Instagram (https://bby.me/2hUbRg). Please mention your "Google review 225632" in your message.
Snakeman4 g
September 19, 2026
Fine place. Not very memorable. Not bad at all.
Response from Best Buy
September 19, 2026
Thanks for sharing this review. We’re concerned to hear your experience may not have met all expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/D0VHjb), Twitter/X (https://bby.me/CLfULD), or Instagram (https://bby.me/fgx92t). Please include the Google Review reference number #224464 when reaching out.
Another great store killed by AI. I always buy games on release at Best Buy, but with their TERRIBLE ai receptionist it took 4 calls to get through to a person to check on local inventory. Then, that person was a phone bank worker overseas… is it so much to ask that the phone call I make goes to the place I called and not redirected to ai garbage? The local workers are all great folks I’ve never had a problem with, but the corporate changes have made simple questions a nightmare to get answered.
Response from Best Buy
September 17, 2026
HI,
We understand that experiencing an issue with our phone system is upsetting, and we'd like the opportunity to learn more about your experience. Please feel free to connect with us through a private message on social media and include review #223770.
Facebook (https://bby.me/46rGdZ)
Twitter/X (https://bby.me/Ud2f8j)
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Gumrick
September 14, 2026
Great store with friendly people