Was looking at a new phone, one service member told me that he had to get a different service member to help me, looked at the phone for 20 minutes, looked up and they were all just playing on their phones no any other customers in the area, I left to buy it somewhere else.
Response from Best Buy
September 07, 2026
Hi there!
We appreciate your review, although it's concerning to hear you had a poor experience recently with receiving assistance while in store. We encourage you to contact Best Buy on Facebook (https://bby.me/iz6rTf), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to Google Review number 219172. Our support teams would love the opportunity to learn more and assist!
Thank you.
They have really great service with all my tech needs, right when you walk In, you get support of what your needing and get guided to the right direction.
Went there for replacement of my phone protector, no wait time was nice! And they did a good job!
Jennifer G
August 26, 2026
Always always have issues when I go here. It has everything to do with how large the business is. Too big and not well-oiled. Customer service is hit and miss.
Response from Best Buy
August 26, 2026
Jennifer,
We are sorry to learn that you feel this way and want you to have good experiences during your visits with us. So, that we can assist, please private message one of our social media links below and reference Google Review 210862.
Facebook (https://bby.me/BZMmrn)
Twitter/X (https://bby.me/KoVHXV)
Instagram (https://bby.me/sZfMPG Buy)