Best Buy Brentwood

Excellent

I was really looking forward to purchasing a Google Pixel Watch through Best Buy. It was listed as an “open box” item rated “Excellent,” which made me confident I was getting a great deal. However, when it arrived, I realized it was missing the charger, which was disappointing and unexpected. I first visited the Cool Springs store in Nashville, TN, to see if they could test the watch and assist with the missing charger. Unfortunately, the help I received was very limited, and I was informed that I would need to purchase the charger separately. Feeling frustrated, I decided to return the watch. Seeking further assistance, I contacted Best Buy’s online customer service, where Jay stepped in to help. Jay was far more helpful and provided excellent care, doing their best to address the situation. While it wasn’t the outcome I had hoped for, I appreciated Jay’s effort to make things right. This experience, however, left me questioning the “Excellent” rating on open box items. If key components like chargers are missing, the rating should more accurately reflect the item’s condition. While I value the great service Jay provided, this situation has made me hesitant about purchasing open box items in the future.

Bad service

For a first time dealing with Best Buy,this store could be fine as a circus not “best buyers”. Unprofessional staff caused me a bill for a cellular provider for a phone and a phone number I did not get for a system error during purchasing process that got frozen and they couldn’t understand what’s going on neither me and then finds out that I have a due bill to pay for a phone and phone plan bill! Tried contacting the service provider which didn’t help too, went to other branch seemed to be unable to fix this though supporting and caring. Eventually, I had to pay for something I don’t possess because of people not hired to do their job well!