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Best Buy Brentwood
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2898 reviews)
Nikhil L
July 28, 2025
5 out of 5
Nice store
Tony E
July 20, 2025
1 out of 5
You’re better off skipping this store. You are now hounded by employees every step you take. The best part is trying to find a cashier to checkout. Poorly managed store.
Response from Best Buy
July 21, 2025
Thank you for sharing your feedback regarding your experience during your visit, Tony. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/buq0qq), X/Twitter (https://bby.me/uxyiqd) or Facebook (https://bby.me/5idxax) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 18295. We look forward to hearing from you.
Sincerely,
^Deysha
K J
July 11, 2025
3 out of 5
The younger staff members need to have better customer service, especially if people are making almost a thousand dollar purchase.
Response from Best Buy
July 11, 2025
Hello, KJ,
Thank you for your review and feedback of your recent store experience. I can certainly understand wanting assistance when making a large purchase. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (https://bby.me/29253s), Twitter/X (https://bby.me/8qs13i), or Instagram (https://bby.me/nygctv). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review,.
Kindly,
^Meghan
Chris H
July 03, 2025
1 out of 5
Came in to buy a gaming computer. Can't get any help from anyone, stood around for 20 minutes after someone said they would help me. Not the first time I've just left due to poor service here. Find a better place to spend your money.