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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3053 reviews)
Mike
July 24, 2026
5 out of 5
Great store and friendly people. I had ordered a rtx 5090 gpu and they made sure it was all up and up as there been a lot of scams lately with gpu's. They made sure what I bought was in deed my gpu. Cant thank them enough on how much they took out the stress of buying this. Very good job on customer service. Def recommend this store!!
Emily N
July 21, 2026
1 out of 5
Unfortunately, I've had two bad experiences within the last 30 days. 1) Received text stating appt window of 4 hours. Appt window passed with no arrival and no communication. When I called and finally got through the AI bot to a human they politely informed me that they would need to reschedule. I declined.
2) Ordered something online for delivery. Literally received a text from Roadie that they had picked up the package and were in route to my address. No arrival and when I tried to track the delivery again it was noted as "delivery canceled". When I called Best Buy to ask what happened, they could not give me any specific details. I asked for a refund to my credit card. Two strikes and Best Buy is out for me for the foreseeable future.
A95
July 08, 2026
5 out of 5
Great customer service
Robert D
July 06, 2026
5 out of 5
Outstanding Geeksquad service today fixing several cell phone issues with help from Fatima .