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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3059 reviews)
Brandon J
August 17, 2026
1 out of 5
I will never order anything from Best Buy again. I ordered a tv from them on July 26th 2026. It was supposed to be delivered on. August 17th 2026. Never came, no one ever called. Call customer support, they don’t have enough people to even take the calls. Waiting on hold for 20 minutes for them to tell me the tv was on back order and it would be another 3 weeks before it arrives. What a freaking joke. I’m still on hold as we speak trying to get my money back. Do not order from Best Buy.
Ben D
August 15, 2026
1 out of 5
Worst experience ever!!! And this is coming from a lifetime Best Buy customer. Just moved to Franklin and ordered two big screen TVs to be delivered. They cancelled the first delivery which I had waited two weeks for and after I wasted the day waiting for them…they couldn’t reschedule the delivery for two weeks and they told me they would be here around 9am, then said 11am, then 2 pm, the. 3pm and then said they would have to cancel. They don’t deserve to be in business and I’m fairly confident they won’t be soon.
Response from Best Buy
August 15, 2026
Hello, Ben,
Thank you for reaching out to us here. We understand how exciting a new TV delivery can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 203898.
Facebook (https://bby.me/Cs2U65)
Twitter/X (https://bby.me/nrEHey)
Instagram (https://bby.me/k5cG3i)
We look forward to assisting you there.
Owarii O
July 30, 2026
2 out of 5
Recently moved in the area and decided to purchase a new meta quest for myself. The products were fine and the store was seemingly clean and orderly, but the gentleman working at the kiosk had a very strong odor to him. I will not include their name for the sake of privacy but I would assume there is some policy in regards to employee hygiene. He bagged my products but I could still smell the odor permeating in my car on the way home. I was going to speak to a manager about this privately but I couldnt stomach the smell anymore and needed to leave immediately.
Response from Best Buy
July 30, 2026
Good Afternoon, Owarii,
We certainly understand how you are feeling after having a poor experience while in store with us. We would be happy to learn more about this situation, so we can provide a better experience in the future. Please feel free to send us a private message on social media that includes your Google review case ID: #195613.
- Facebook (https://bby.me/MUz2dR)
- Twitter/X (https://bby.me/tE93OU)
- Instagram (https://bby.me/VQu03F)
Mike
July 24, 2026
5 out of 5
Great store and friendly people. I had ordered a rtx 5090 gpu and they made sure it was all up and up as there been a lot of scams lately with gpu's. They made sure what I bought was in deed my gpu. Cant thank them enough on how much they took out the stress of buying this. Very good job on customer service. Def recommend this store!!