Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3006 reviews)
Ahbi
February 15, 2026
5 out of 5
Store has a little bit of everything. Everyone nice and polite.
Blake H
February 14, 2026
2 out of 5
No one wants to help
Response from Best Buy
February 15, 2026
Hello,
Thanks for sharing your feedback. We can understand not being able to get the assistance that you needed, isn't an ideal shopping experience. We'd be happy to look into this with you and help how we can.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/80iro2), Twitter/X (https://bby.me/dwhswj), or Instagram (https://bby.me/yt00ci). Please also mention your "Google review #117440" in your message to us.
Debra K
February 12, 2026
5 out of 5
I was greeted S soon as I walked through the dor. Every associate was a jewel.
Drew M
February 04, 2026
5 out of 5
Very helpful employees dedicated staff will definitely be coming back