Best Buy Brentwood

I’ve been a long-time customer of Best Buy across multiple states and have generally had positive experiences until my visit to Store #170 in Brentwood, TN on December 24, around 4:30 PM. I went in to purchase Christmas gifts for my children. After asking an associate for help with a digital camera, I received little assistance and was repeatedly told items were “sold out,” with the associate walking away after each question. When I identified a GoPro on display and asked to purchase it, I was repeatedly questioned about whether I intended to pay. While I was attempting to complete the purchase, the store manager (Hayden) approached me aggressively, told me to leave the store, and continued following and speaking to me in a hostile manner even while I was actively paying at the register. I was treated as if I had done something wrong despite being a paying customer. I was ultimately unable to complete all of my intended purchases because I was repeatedly told to leave. As a local business owner, I know what fair and professional customer treatment looks like. This experience fell far below that standard and left me feeling humiliated and profiled. I am not asking for special treatment only fair treatment. I hope Best Buy reviews this incident carefully, including security footage, and takes steps to ensure all customers are treated with respect and dignity.

Love this place

Pretty good best buy location with friendly competent staff

Extremely easy to order online and go pick it up no heavy lifting they loaded it awesome experience