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Best Buy Brentwood
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3014 reviews)
Jim B
March 24, 2026
2 out of 5
My review is based on a poor experience with a dishwasher installation. Best Buy uses a third-party company who uses poorly trained people. These people are obviously not plumbers. They caused a pretty major league scratch on the floor. In their defense when they followed up later, they did offer to get insurance involved, but it was hard to justify refinishing the entire kitchen floor based on a 3 foot long scratch. So we’ll just deal with it. Also, the installer forgot to tighten the connection under the dishwasher with a wrench, he only hand tightened it, so the next morning we noticed a wet spot under the dishwasher. When I went down in the basement, water was leaking down through the floor. I had to call a plumber at my own expense on a Saturday to come take the dishwasher out and tighten the connection with a wrench. Do yourself a favor and buy a dishwasher from a local installer who has their own dedicated installers.
Response from Best Buy
March 24, 2026
Hi there, Jim,
Thanks for taking the time to leave a review. I can certainly understand expecting your installation to be completed accurately and free from leaks or damages.
If you require additional assistance, please send us a private message via social media. Our team would be happy to take a closer look and assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #134178” when reaching out on social media.
Joy W
March 17, 2026
5 out of 5
Best prices on Washers and Dryers. Professional and kind from sales to delivery and set up. Thank you Best Buy. So 😍 pretty.
Michael R
March 09, 2026
4 out of 5
Didn’t have what I was looking for. Keeping consumables in stock seems to be an issue. Staff wasn’t that helpful either.
Page G
March 09, 2026
5 out of 5
Easy return/ exchange.