Associates were actively engaged,very fast and attentive to our needs.
Geek squad was very helpful in solving a problem I had with my laptop. My only minor feedback is that they were behind schedule and it took a few minutes to check-in with an agent. I appreciate having access to expert support in person.
Generally pretty easy to navigate, staff can lead you in the right direction, however it helps to do a little research before making an investment in electronics.
The sales associate repeatedly brought me the wrong hard drive and tried to rush me to checkout without even showing me the correct product. When I insisted, he passed me off to another associate, forcing me to start the process over. The first associate was lazy, dismissive, and lied by claiming they didn’t have the item I asked for — only for another employee to find it shortly after. Extremely frustrating and unprofessional experience.