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Best Buy Brentwood
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2938 reviews)
Shannon K
October 07, 2025
1 out of 5
I purchased a Nintendo Switch as a Christmas present a year and a half ago. I do have the total tech membership. I took it to the store to look at a joystick issue and they said to go to the Geek Squad counter. They looked at and said we can send it off for $50 and if they decide to scrap it they’d give me a store credit after they make a decision as soon as 1 week or up to 3 weeks. So after I pay $179 per year to keep this “warranty” it’s basically useless if you need something fixed or repaired. I would have to pay $50 out of my pocket to ship it off only to probably have them scrap it then get a gift card only to pay the sales tax again only to purchase a new one. I don’t understand why they can’t exchange the product since I paid nearly $200 for the Best Buy Total Tech membership for their so called extended warranty.
NORMAN B
October 06, 2025
5 out of 5
Great help
Elijah M
October 04, 2025
1 out of 5
You cannot leave a negative review for the Geeksquad team... so ill leave a review for the whole store... go to another store for repairs. I even left a formal complaint with corporate, which they said a manager would call. No one did. That was 5 months ago.
Response from Best Buy
October 04, 2025
Hello Elijah,
Thanks for reaching and giving us a review regarding your Geek Squad visit. We're sorry to hear your visit did not meet your expectation. We would love to look into this further and gain some more insight and see if we can help you in any way. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #51757 in a private message.
Facebook (https://bby.me/52j1j4)
Twitter/X (https://bby.me/4ce0de)
Instagram (https://bby.me/wlx4ce)
Thanks,
R. K
October 03, 2025
2 out of 5
2023 bought a tablet before black friday, being informed can have a request for price checked deal after being member on black friday.
On black friday, visit again, employee said they cant do price checked on black friday (with a smile)..*like its my first rodeo 🙄
Call online customer service, got my price checked, dont believe staff right a way, find second and third answer/opinion
Response from Best Buy
October 04, 2025
Hello R.
Thank you for giving us a review and bringing this to our attention. We can see how conflicting information could cause some confusion. We would like to see if we can answer any questions you have. To connect with a representative, you can contact at a Social Media platform listed below and reference Google Review #51502 in a private message to start.
Facebook (https://bby.me/brhupk)
Twitter/X (https://bby.me/6znghn)
Instagram (https://bby.me/gminpv)
Thanks,