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Best Buy Brentwood
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2921 reviews)
Decymber B
September 11, 2025
1 out of 5
Well I bought a TV from here yesterday and today I noticed a spot on the left corner so I called Best Buy and was given a male customer service agent. I wish I would have gotten his name because the service, or lack of, that I was provided was rude and unprofessional. He asked me my name, then told me to spell it and 8n the middle of me spelling it, he interrupted me and said "hold on hold on, im not ready" ....so then I started over. He only got my name and phone number and then told me he was going to put me on hold to create my profile, whoch didn't really make sense since the only info he got was my name and number. I waited on hold for 20 minutes. I finally hung up because there is no reason why I should have even been placed on hold to begin with, let alone that long!!
I called back and the automatic voice transferred me to Samsung, which is the brand of the TV.
Safe to say, Best Buy needs to hire better people.
Response from Best Buy
September 11, 2025
Hello, Decymber.
Buying a new TV should be a pleasant experience during and after the purchase. If you still need some help, please reach out to us through one of the social media platforms below. Be sure to reference your Google Review number #42307.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
K W
September 05, 2025
2 out of 5
I had a issue with my pc. I have a membership, so I called the geek sqad. Was advised to go in with a appt. Got there and a young lady assisted me. I was greeted, but I felt as if she did not want to really be bothered. She asked questions, and I told her the issue, She resolved the issue, but when asked for additional assistance. She acted as if she did not want to assist anymore. I may not renew my membership, and If I decide to return, I do not want her assistance anymore. Best buy has always been one of my favorite stores, and I've always felt welcome. With the assistance I had today. That has definitely changed.
Response from Best Buy
September 06, 2025
Hello, K,
Thank you for leaving us a review. I can certainly understand the importance of receiving attentive customer service, especially when needing additional support. We appreciate your feedback. If you require additional assistance or support, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #40032” when reaching out on social media.
Thank you,
^Ruby
Jake K
September 01, 2025
3 out of 5
Upon entering BestBuy, I was approached by 7 different employees within the first 10 minutes, inquiring if I required assistance, which I found extremely annoying. The store itself is nice just bad experience with being hounded by employees.
Hilary T
August 31, 2025
3 out of 5
Bought a big TV. Still waiting for a call to install...