Too long waiting customer service. Asking help 10 times nobady is coming help electronic department. We have to return back home without buying anything’s. Great store 👍
Spent 30 minutes waiting for someone to assist me with home stereo tonight. Spent that much time or longer waiting for assistance last time I went there.
I will never order anything from Best Buy again. I ordered a tv from them on July 26th 2026. It was supposed to be delivered on. August 17th 2026. Never came, no one ever called. Call customer support, they don’t have enough people to even take the calls. Waiting on hold for 20 minutes for them to tell me the tv was on back order and it would be another 3 weeks before it arrives. What a freaking joke. I’m still on hold as we speak trying to get my money back. Do not order from Best Buy.
Worst experience ever!!! And this is coming from a lifetime Best Buy customer. Just moved to Franklin and ordered two big screen TVs to be delivered. They cancelled the first delivery which I had waited two weeks for and after I wasted the day waiting for them…they couldn’t reschedule the delivery for two weeks and they told me they would be here around 9am, then said 11am, then 2 pm, the. 3pm and then said they would have to cancel. They don’t deserve to be in business and I’m fairly confident they won’t be soon.
Response from Best Buy
August 15, 2026
Hello, Ben,
Thank you for reaching out to us here. We understand how exciting a new TV delivery can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 203898.
Facebook (https://bby.me/Cs2U65)
Twitter/X (https://bby.me/nrEHey)
Instagram (https://bby.me/k5cG3i)
We look forward to assisting you there.