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Frequently Asked Questions About Best Buy Brentwood

How do I check product availability at the Brentwood Best Buy?
How do I check my order status?
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brentwood stores’ holiday hours?

Recent Reviews

4.1
(2990 reviews)
Dennis R
January 07, 2026
5 out of 5
Been going here since moving to TN, in 2003. Always been an amazing store, bought my psp here LOL actually low-key love how best buy has transformed and stayed relevant too! Their in-stock pc parts are so clutch. Recently got an rtx 5080 MSI gaming trio right off the shelf! Cool to see 10/10 vibes too 👍
Ricardo M
January 07, 2026
3 out of 5
Is cool, but thats bothering me, is that they are guys asking for you phone service you said no and they still offering the service I have.
Response from Best Buy
January 07, 2026
Hello, Angelo, Thank you for taking the time to reach out to us here and sharing your experience. We understand how we would feel in this situation, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 101696. Facebook (https://bby.me/gxy2p8) Twitter/X (https://bby.me/x0hkfq) Instagram (https://bby.me/n4e6vs) We look forward to assisting you there.
Christopher U
January 02, 2026
5 out of 5
Nice clean store. Stay on the lookout for open box deals if you want to save money.
Nell L
December 29, 2025
4 out of 5
I recently (right before Thanksgiving) purchased a new microwave at this store. I had already chosen a model I liked online, but I needed to measure the floor model to make sure it would fit in my kitchen cabinets. Since, I was going to the store I decided to take my old microwave in for recycling. It was a rather heavy microwave that required my daughter's help to get out of the cabinet and into the car. Once we entered the store we encountered two employees (young men in their late teens) who were talking to each other and I asked them where I could drop off the old microwave, one pointed at the front customer service desk and they both quickly turned around and left. Neither asked me if I was there to buy anything and if they could help me. After turning in the old microwave we headed to the kitchen appliances. The floor model I wanted to measure was there, but there were no microwaves on the shelf below (online it had said they were in stock). We looked around for an employee to help us, but there was only a customer service desk at the end of the aisle where an employee was helping a couple. My daughter went to stand in line and waited about 7 to 8 minutes, but the employee behind the desk only kept helping the other couple and never called for someone else to help us. She walked back in frustration and then finally another employee walked by. He scanned the label on the shelf with his phone and said there were some in the stock room, but that it would take him some time to find one. After waiting about 8 to 9 minutes, and looking at all the floor models of dishwashers to entertain ourselves, we began to look at the smart watches and cell phone gadgets across the aisle, when my daughter suddenly said "isn't that the microwave you are looking for" and pointed at the very top shelf above the cellphone gadgets. There they were 3 microwaves in the exact model I wanted - why hadn't the inventory shown that there were 3 on the sales floor? Finally another employee came by and took one down for me. As I was checking out the other employee finally came back from the stock room with another microwave - I pointed up at the ones I had found and he only smirked and went away. What should have been a 15 minute trip, turned into a 45 minute trip. At the end I wished I had ordered it online (if I hadn't needed to measure the floor model I probably would have).

About Best Buy Brentwood

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