Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2955 reviews)
Andy S
November 11, 2025
5 out of 5
Always somome to help find what your looking for.
Luke P
November 07, 2025
1 out of 5
-5 star i ordered a screen protector for a 17 pro max and when I go in the store they say it was canceled worst place ever.
Response from Best Buy
November 07, 2025
Hello, Luke,
Thank you for sharing your concern with a cancelled order for an iPhone 17 Pro Max screen protector. We can understand that a cancelled order, or going into the store before receiving your ready for pickup text/email can be difficult. We would be glad to look into your order if you would like to reach out to us on any of our social media profiles below with Review 66156 for support.
Sincerely,
^ Tommy
Jessica K
November 06, 2025
5 out of 5
Always fantastic help, guidance and honesty! Yes, get the warranty, it is worth it!