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Best Buy Brentwood
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2765 reviews)
Ahmed E
October 29, 2024
1 out of 5
For a first time dealing with Best Buy,this store could be fine as a circus not “best buyers”. Unprofessional staff caused me a bill for a cellular provider for a phone and a phone number I did not get for a system error during purchasing process that got frozen and they couldn’t understand what’s going on neither me and then finds out that I have a due bill to pay for a phone and phone plan bill! Tried contacting the service provider which didn’t help too, went to other branch seemed to be unable to fix this though supporting and caring.
Eventually, I had to pay for something I don’t possess because of people not hired to do their job well!
Response from Best Buy
October 29, 2024
Hello, Ahmed,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We understand how important a mobile phone can be, and understand how we would feel in this situation. We would like to take a closer look into this with you. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64366916
regards,
^Brandon
Jason K
October 27, 2024
1 out of 5
Fire every manager at this store you have. Stood by a laptop ready to buy for 20 minutes not a soul around. Kid at the front of the store playing on his phone. Similar experience every time I’ve walked in this place. Nobody goes here because they want to, they go out of convenience. Anything you sell can be bought online, cheaper and without having to screw with driving through Cool Springs traffic. Stay at home, order online. This place is the worst. They don’t value their customers any further than the register. (If you’re lucky enough to get someone to help you spend your money there). Worthless staff here. Btw…what’s the profit margin on a $2900 laptop??? Whatever that is for you, it’s sitting in your parking lot telling the world how much you suck at your jobs.
Response from Best Buy
October 27, 2024
Hello, Jason,
Thank you for your review. We appreciate you visiting your local Best Buy store. It sounds like you already had a specific model in mind that you intended to purchase, so this should have been a simple process. As a customer myself, I understand being left to wait for a long period of time would not be a great experience. This isn’t the level of service we expect from our store teams. It is important your feedback is documented and shared with the store leaders. Our team, which is based out of our Corporate Campus, can help with that process, as well as offer any additional support we’re able.
You’re welcome to connect with us through social media. You can find our team on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64360074.
Sincerely,
^Sarah
Tom B
October 25, 2024
1 out of 5
I bought a washer dyer combination unit less than 3 weeks ago. When the dryer stopped working I called Best Buy. The only help they offered was a phone number to GE. The reason I went to Best Buy was that I thought they backed up what the sell. I was mistaken. I should have bought from someone who would help me.
Response from Best Buy
October 25, 2024
Hi Tom,
Thank you for reaching out and sharing your experience. I understand how upsetting it can be when an essential purchase, like a washer-dryer, stops working shortly after buying it. Please know that we do stand by our products, and I’d be more than happy to see what I can do to help you today.
To connect with us directly, please send a private message on one of the following platforms: Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/BestBuy. In your message, kindly include your full name, phone number, and email, and mention that you're reaching out regarding your "Google Review" with conversation number 64353429 so we can quickly identify and assist you.
Thank you again for reaching out, and I look forward to helping resolve this for you.
Best regards,
^Magee
Danny F
October 24, 2024
5 out of 5
I love tech stuff, so I love this place.