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Best Buy Brentwood
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Brentwood
How do I check product availability at the Brentwood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brentwood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brentwood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brentwood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2833 reviews)
Isaak R
March 29, 2025
5 out of 5
Friendly staff led me right to where I needed. It was a quick and easy trip
Eiman R
March 26, 2025
5 out of 5
Great customer service.
Margo M
March 12, 2025
5 out of 5
They know about customer service. Always polite, always concerned with how their service was. Answer questions and are so helpful. Love them.
Kenneth F
March 09, 2025
2 out of 5
I drove from Murfreesboro to Brentwood (about 40 miles) to pick up a handheld gamepad that was an open box item in "excellent condition". When I was still in the store I realized there was no charger in the box and the staff rectified this. When I got home, there was a also a small stand missing and come to find out the unit is broken. One of the joysticks completely does not work. Very disappointed to receive a product like this when products sold as "excellent condition" are supposed to be like new, even has the "inspected by best buy" tape on the box which was also already open. They clearly don't test the products and ensure all accessories are present at this store. I only gave 2 stars because the staff members at the store were pleasant.
Response from Best Buy
March 09, 2025
Hey there, Kenneth,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with your open-box purchase. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64907245" and share your full name, email, and phone number.
Thanks,
^Jacob