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Best Buy The Pinnacle
Services Offered
Geek Squad Services
Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1963 reviews)
Devyn H
January 19, 2026
1 out of 5
8:28 pm Jan 19th 2026 check the cameras we walked in to about 6 employees just standing at the door , we came in to do a exchange and was greeted by the most hateful man (the gentleman with long hair and a beard ) I’ve ever met ! Everyone acted like we were an inconvenience there wasn’t a single customer in the building ! The huh helping with the return was rude ! We asked if something was mag safe was met with “I DUNNO YOULL HAVE TO FIGURE IT OUT” wow what help- I believe the man with a beard is racist as he was extremely rude to my friend who is black on the irony of encountering that on MLK DAY is just….
Johnny L
January 17, 2026
2 out of 5
The people that work there are not willing to help anyone that is if you can get them to wait on you
Medic R
January 15, 2026
5 out of 5
Geek Squad is the best.
Kay M
January 08, 2026
3 out of 5
I had appt for changing out my battery in my laptop. However when I got to the store I could see quite a few mad people and complaints. When it was finally my turn to see the geek squad I was informed it would take until 9 pm that nite or the next morning. I left and went to a local computer store and they replaced the battery within a few min and the cost was less. I did feel bad for the employees of the store as it really wasn’t there fault and the customers were just not happy but they were trying their best to please them.
Response from Best Buy
January 08, 2026
Hi Kay,
Thanks for sharing this review. We can understand wanting to get repairs like this done as quickly as possible, and while it is our goal to complete any as quickly as we can, there can be factors like parts or labor availability that affect it. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/jcn0m4), Twitter/X (https://bby.me/8hqg3v), or Instagram (https://bby.me/rspa5k). Please include the Google Review reference number #102265 when reaching out.