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Best Buy The Pinnacle
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1914 reviews)
SteveandLisa L
July 29, 2025
5 out of 5
My favorite for electronics
Floyd C
July 28, 2025
2 out of 5
Online showed product in the store when I got there inventory was off.
Response from Best Buy
July 28, 2025
Hello and thanks for reaching out on Google, Floyd.
We understand the frustration when our online availability does not match the store's inventory. Typically, we recommend creating a store pickup order online, so you are notified when the product is ready, as it can take time for our inventory to update online should an item sell.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/25bwds), Twitter/X (https://bby.me/nbyfzx), or Instagram (https://bby.me/3xfsdg), and mention your Google review, 21623.
Regards,
^ Graham
Richard K
July 20, 2025
5 out of 5
Great staff very knowledgeable and very friendly and even made my kids feel welcome and comfortable
Mike B
July 19, 2025
4 out of 5
Not the Best Buy of old, but still pretty dang nice to have an electronic store in the area again.