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Best Buy The Pinnacle
Services Offered
Geek Squad Services
Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1898 reviews)
Anthony D
June 25, 2025
5 out of 5
I'm glad they are still here
Abigail T
June 16, 2025
5 out of 5
Darrell was very helpful and had a wonderful personality. He made sure we were taken care of from the moment we walked in till the moment we left. I now have a brand new pink Ipad! 😁
Michael A
June 07, 2025
1 out of 5
Winter and bought a s24 Ultra new and bought a phone case and cover and the guy told me when I picked it up that they would put it on for free the manager that was there the female manager was extremely rude it took over an hour and a half to get my phone and then another 30 minutes after that saying she's not going to put that screen protector on its some charge and after I was told it would be free with the order she said she don't have time for that and she ain't doing it
dustin r
June 04, 2025
1 out of 5
Ordered a washer and dryer on May 6. Paid for delivery and installation. The earliest delivery date was May 29th. Took a personal day from work to be home for the delivery. The 28th I got a text to expect delivery between 9:30 and 1:30 the next day. The next morning I got a call at 9am that my delivery was canceled and I would need to reschedule. The next available delivery is July 3. So eight weeks after I ordered them. Contacted customer service three times and have been told that a manager from the store would be contacting me within 24 hours. That was last week and I still have yet to hear from anyone from the store.