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Best Buy The Pinnacle
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Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1930 reviews)
John W
September 08, 2025
5 out of 5
Nice new location, easier access. Fast service with friendly staff. The move seems to be an improvement.
Edgar A
September 04, 2025
5 out of 5
Todo el personal de la tienda es muy amable y se dan a entender muy bien aunque no domines su idioma
Casey K
September 04, 2025
1 out of 5
Went in and was promptly sexually harassed by the staff.
Due to my heightening discomfort, I quickly found what I was looking for and left, only to realize that they had charged me for their Teen Tech Foundation without asking me.
(As I am not in the habit of paying companies back for their own charity write-offs, I would have said no if I had been asked, but since I was not, this can only be cited as a theft from the employee for the store.)
Took my product back and asked for a refund on the product and the 'donation' but never received my 'donation' charge back.
I find it odd as well that whenever I tried to call the store I would be sent to a call center in either the Philippines or Trinidad & Tobago. I have no issues with the call center people, but they should probably install phones into the stores themselves considering the issues could 'only be resolved in the store'.
Response from Best Buy
September 04, 2025
Hey there, Casey,
We want all of our customers to feel welcomed and assisted when they come to our stores. You shouldn't have to fight to have a donation charge be returned, especially if you did not consent to it. We'd like to assist you. Please reach out on social media via a private message. Please include Google Review 39304.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Penny C
August 28, 2025
5 out of 5
I went in looking to replace a very old wireless router. Jeremy found me and asked if I needed help. I absolutely needed help! I'm not tech savvy. Jeremy asked all the questions and explained what needed to be explained. He helped me select a reasonably priced router that will carry my needs for the next few years. Kudos to Jeremy! What an asset for Best Buy!