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Explore our new shopping experience at The Pinnacle Learn More
Best Buy The Pinnacle
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1935 reviews)
Carli A
October 07, 2025
5 out of 5
Kody was very helpful & knowledgeable! He helped us find a couple different things and made our shopping experience much less stressful!
Philly B
September 13, 2025
3 out of 5
Best Buy is very predictable. Swamp you when you come through the door, but the second you actually need someone, they have all seemingly checked out for the day.
Response from Best Buy
September 13, 2025
Hello, Philly,
Thank you for leaving us a review. I can certainly understand receiving attentive customer services, especially when needing assistance. We appreciate your feedback. If you require additional assistance or support, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #42931” when reaching out on social media.
Thank you,
^Ruby
Sheryl B
September 10, 2025
4 out of 5
Went in looking for a tv. The associate was very helpful. Unfortunately they didn't have the TV in stock that we were looking for in the size to fit our space.
Paul A
September 09, 2025
5 out of 5
Months ago, I pre-ordered Borderlands 4. I was hyped—like, counting down-the-days hyped. Fast forward to release day… and apparently my preorder had vanished into their system like Claptrap hiding behind a vending machine. I stood there, clutching my receipt like it was a lost treasure map, feeling like the hero in the saddest cutscene ever.
I walked out, head down, like the ending of a sad indie game. But then it hit me—I wanted justice. I stormed back in, slapped my receipt on the counter, and declared, “I demand action!” Suddenly, three employees jumped into motion like a fully leveled-up RPG party. One was digging through the computer, one was rummaging through drawers, and the last was flipping through binders like he was decoding the Dead Sea Scrolls.
After 20 minutes of pure chaos, they finally found my preorder. I didn’t know if I should laugh or cry—so I awkwardly thanked them, and left feeling like I had survived a legendary side quest.
Also, if you ever try to reach them by phone… hey, give us a call! It’s not like we won’t answer… and all of us laugh about it because we all know it’s true—we probably won’t. 😂