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Best Buy The Pinnacle
Services Offered
Geek Squad Services
Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1947 reviews)
Jose B
November 28, 2025
1 out of 5
Terrible customer experience.
Purchased Aura ring but couldn’t change to the right size. To get the right size they ask extra $200… I will never buy there anything else.
Cheeks T
November 23, 2025
5 out of 5
My wife and I decided to visit the store on a Sunday afternoon, hoping to find a HP laptop that was on sale. As we entered the store, we were greeted by Seth, who assisted us with all our needs. We went through about ten different laptops before we found the perfect one. Seth explained in detail about the processors and storage of each laptop we looked at. Although we ended up spending a little more than expected, it was well worth it because we ended up getting a much better laptop for just a few hundred more dollars. Seth is an amazing salesperson, and we will definitely come back to shop with him again.
Romeo H
November 21, 2025
1 out of 5
Best Buy at the Pinnacle is the worst managed store I have ever in my entire life been in. The workers have nasty BO. I asked multiple employees for help and none of them could assistant me. Even the manager said he’ll have someone come help but never did. Rude and unprofessional. The difference between the Johnson city location is like night and day. DON’T COME TO THIS STORE
Response from Best Buy
November 21, 2025
Hello Romeo,
Thanks for reaching out and providing your feedback about your visit to the Bristol location. We would love to document your experience and would value your insight. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #72554 in a private message.
Facebook (https://bby.me/4fhis9)
Twitter/X (https://bby.me/k3qy1p)
Instagram (https://bby.me/4j5445)
Charlene m
November 14, 2025
5 out of 5
Great customer service. Kody helped me pick out the best tv for me. He answered all my questions and showed me different ones. Kody and Jeremy loaded the tv n my vehicle for me and made sure it was secure. Very clean store also.