Frequently Asked Questions About Best Buy The Pinnacle
How do I check product availability at the The Pinnacle Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy The Pinnacle stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the The Pinnacle Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1993 reviews)
Casey H
September 20, 2026
1 out of 5
Took 20 minutes to simply pick up an online order despite being only one of two customers waiting in line. Pick up / check out was very unorganized with misleading signage. Employees were standing around. The store appeared to use the registers and pick-up station as a general customer service desk which contributed to the long wait.
Response from Best Buy
September 20, 2026
Hello!
We want our order pickups to be quick and convenient experience.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/QhqSwU)
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Be sure to mention your Google Review number, #224715, in your message. Thank you.
Michael S
September 19, 2026
5 out of 5
I purchased a flat screen tv online. I got a great price on a great tv! I was greeted when I entered the store and was handed my 40" TV and was walking out the door 10 minutes later! I highly recommend Best Buy!!
Jeremiah J
September 07, 2026
2 out of 5
Slow even when you order ahead. Have staff walking around but not enough at register and customer service.
Response from Best Buy
September 07, 2026
Jeremiah,
Thank you for reaching out. We understand how frustrating it can be when a purchase doesn't go as expected. Please send us a private message through any of our social media channels with Review #219377, and we'll be happy to look into this further.
Facebook ( https://bby.me/sRYL8C)
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