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Frequently Asked Questions About Best Buy The Pinnacle

How do I check product availability at the The Pinnacle Best Buy?
How do I check my order status?
My local The Pinnacle Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy The Pinnacle stores’ holiday hours?

Recent Reviews

4.0
(1883 reviews)
Ryan T
May 17, 2025
1 out of 5
I purchased a Dyson fan for nearly $900 and decided to return it after just 4 days. To my surprise, I would be charged a 15% restocking fee—over $130—despite the item being in perfect condition with original packaging. No one at the store clearly explained this policy at checkout, and it feels like a penalty for changing your mind too quickly. For such a large purchase, I expected better customer service and transparency. I won’t be buying high-ticket items from Best Buy again.
Brian D
May 07, 2025
5 out of 5
Relaxed atmosphere.
Benjamin H
April 30, 2025
2 out of 5
Didn't have the items listed as "stocked" The Google pixel 4a and a Nintendo Switch controller that I was interested in.
brandon c
April 20, 2025
5 out of 5
One of the most professional, Best buy’s I’ve been to Ryleigh help me get my new computer. She was wonderful fantastic you should give her a raise. Thank you Ryleigh so much if you read this or if they bring this up in a meeting, you were wonderful thanks.

About Best Buy The Pinnacle

bestbuy.com