Frequently Asked Questions About Best Buy Chattanooga
How do I check product availability at the Chattanooga Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chattanooga Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chattanooga stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chattanooga Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4009 reviews)
Laura B
July 31, 2025
5 out of 5
Ian in computers set.us up without pushing us. We are really happy with our purchase.
Anthony A
July 30, 2025
3 out of 5
Standard electronics store. It seems like they are struggling to maintain ant products, though locally. Pleasant employees
Response from Best Buy
July 30, 2025
Hello, Anthony,
Thanks for taking time out of your day to leave your feedback. We are glad to hear that our associates were pleasant, but never like to hear that the shelves were low on stock. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/qb2tya), Twitter/X (https://bby.me/wz6db3), or Instagram (https://bby.me/mbmo7e). Please reference Google Review, #22580.
Regards,
^ Aaron
Matthew B
July 28, 2025
1 out of 5
Good service in store, but impossible to get a real person on the phone if you have any questions. It just sends you in circles with a computer voice or doesn’t recognize your question. SOO Frustrating!!!
Response from Best Buy
July 28, 2025
Hello,
Thank you for the review.I understand you’re hoping to speak with someone from your local Best Buy store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/x71ijg), Twitter/X (https://bby.me/31ixhp), or Instagram (https://bby.me/5s7zr6). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 21696.
Regards,
^ Kristy
Kareem C
July 28, 2025
5 out of 5
The associate was very knowledgeable and friendly. Got me what I needed.