Best Buy Chattanooga

Good pizza. Order at the counter.

I bought a pair of the Powerbeats Pro 2 from this store 1 month ago. I was told I had 2 months to return them if any issue occurred. Well about a week ago the right headphone completely quit working. Have barely used these things, haven’t dropped them a single time. So I bring them in to return them since I was well within the 2 month time frame I was told I had. Turns out that cashier who sold me the headphones told me 2 months to return, when it was actually 2 weeks. Regardless- the cashier helping me this time checked out the headphones and said it was clear I hadn’t damaged them at all, so whatever issue was occurring was a factory issue. The only option he gave me was to sign up for a 60 dollar Best Buy membership that would then allow me to return them. When I said no to that, he said there was nothing else the store could do. He said call Apple. Well, after hours on the phone with Apple, it turns out he could have scheduled an appointment for me to get them serviced at Best Buy. They are an “Apple authorized service provider” and can service any of their products. But instead of helping me out, I was sent to Apple to waste hours of my time. All it would’ve taken was one sentence from this guy. I guess I didn’t deserve help since I didn’t buy the $60 membership.

We did an online order. It was ready when they said it would be and the employee was very nice and helpful when he brought it out to the car. The employee loaded the item into our car. Very easy to use the online ordering system.

Go great tv quick service