Best Buy Chattanooga

Had to exchange shox.... had warranty... they found it fast.. swapped them and out the door... friendly and efficient

Purchased a tablet online for my son when I went in store there was a bit of a wait , nothing major . There was one customer in front of me , a male , police officer . The police officer presented his bar code on his phone. The associate by the name of CJ scanned his bar code, retrieved his 3 Nintendo switches, bagged the items , explained the return policy told him to have a nice day . I proceeded to the checkout presented my bar code on my phone and I was asked to present my ID . I complied and made a statement to the associate by the name of CJ “ I guess you trusted the officer more than you trusted me “ his reply was “ I asked him for his ID “ I replied “ no you didn’t “ . His response was “ well he had on a name tag “ he bagged my item and told me to have a nice day . My recommendation would be to follow the same policy and procedure for every customer so that everyone has the same unbiased experience.

The host Keyvin was delightful and the Mobile Center all the crew were simply the Best Customer r service was 10 plus experience. It is so worth the trip to the store. In person service is the Superb. Thanks 👍

My experience with Geek Squad was disappointing due to extremely long wait times and limited assistance from staff. I expected more timely and helpful support, but it took much longer than anticipated to get any real help. Overall, the service did not meet expectations in terms of efficiency or customer support.