Best Buy Chattanooga

Excellent customer service

I went to the Best Buy Chattanooga store after being told by phone support that I could return an empty box in-store after merchandise was stolen in transit. Unfortunately, the associate I spoke with didn’t seem familiar with this option and showed little interest in helping resolve the situation. The interaction felt dismissive and unnecessarily tense, and while I understand retail work can be frustrating, the lack of basic engagement or concern stood out more than the policy issue itself. I left without a resolution and with the sense that customer experience simply wasn’t a priority in this case. When he told me to be sure to mention his name (which I won't do here), it came across as an acknowledgment that follow-up or accountability simply didn’t matter. I'd like to have an alternative option to Amazon, but Best Buy isn't it.

DO NOT SHOP HERE OR WITH BEST BUY!! I don’t know much about computers. I came here to thinking I would be helped with finding the certain requirements my job requests. I physically showed the employees what requirements my job requires and they sold me what I thought was the correct type of desktop. I had a ton of issues and took the computer back to Best Buy but they said there was nothing wrong with the computer. Finally my tech team told me the issues are because the computer does not meet the requirements. I took it back to the store to see if I could trade it out for something that did meet the requirements or for a refund so that I could buy another computer from this location that met the requirements. They refused and Perez was super rude about it! I have reached out to the store, the store supervisor, the store manager (Perez), customer service, the customer service supervisor and the social media customer service team… each and every one of them said that they WILL NOT help, trade, refund or address the issue. They have refused to correct their mistake unless I pay more money and they refuse to give me contact information of anyone who can help with this issue. I handled this as best as I could with the store and with Customer Service. All I wanted was to get a different computer that met the requirements. If was going to get one of equal price or I would have paid the difference. They have refused to offer any solution. They have refused to accept responsibility. They have refused to help! DO NOT RECOMMEND THIS COMPANY OR THIS LOCATION!

Its OK. Just went to window shop. Things are just too expensive these days.