Best Buy Chattanooga

Stopped in and had a great conversation with Duran, who also gave me details on various products i thought about purchasing. Very personable and excited to help out others coming in the store. 100% recommend

Ok selection. Honestly had not stepped foot in this business in 20 year, still the same store. Nothing special that make you want to go in

Extremely Disappointing Best Buy Experience — Sold and Promised a Refrigerator They Didn't Have I am extremely disappointed with Best Buy's handling of my refrigerator purchase and delivery. I ordered a refrigerator from Best Buy approximately two weeks ago and paid in full for the refrigerator, delivery, installation, and haul-away of my old appliance. The refrigerator was not available for delivery on the first date I selected, so I scheduled delivery for Saturday, August 15, specifically so that I could be home. Over the following week, Best Buy repeatedly contacted me by text asking me to verify that I had completed all of the preparations required for delivery. I responded and confirmed each time. Yesterday, I received both a text and an email confirming that my delivery was scheduled for today, August 15, with a delivery window of 10:30 AM–2:30 PM. I was also told that Greg would be the agent handling my delivery. Then, at 6:30 AM this morning, I received another text from Best Buy confirming that Greg was my delivery agent and that my refrigerator would be delivered between 10:30 AM and 2:30 PM. At 8:30 AM—just two hours before my scheduled delivery window—I received a call telling me that my delivery had to be rescheduled. When I contacted Best Buy customer service, I was told that the refrigerator was not actually in stock and could not be delivered until the following Thursday. This is not simply an inconvenient delivery delay. Best Buy accepted my money for a refrigerator, delivery, installation, and haul-away, repeatedly confirmed a specific delivery date and time, assigned a delivery agent, and then informed me on the morning of the delivery that the refrigerator wasn't even available. I have been without a refrigerator throughout this process. I am leaving for vacation on Thursday, August 20, and will not return until Sunday evening, so the proposed Thursday delivery was not possible. I ultimately had to reschedule the delivery for Saturday, August 29. That means I will have gone weeks without a refrigerator after purchasing one from Best Buy and paying them for the associated services. I also spent more than an hour on the phone trying to determine what happened and find a solution. The representative told me that Best Buy would provide compensation for the inconvenience, but when I asked what that compensation would be, I was told they could not disclose it. Instead, I was told that after my refrigerator is finally delivered, I will have to call Best Buy again, spend additional time on the phone, and request the compensation, which I was told would be a gift card mailed to me. I find this unacceptable. Customers should not have to repeatedly rearrange their schedules, spend hours dealing with customer service, and remain without a major appliance because a retailer sold and repeatedly promised delivery of a product that was apparently not actually available. I will update this review after my refrigerator is finally delivered on August 29 and after I find out what Best Buy considers appropriate compensation for this experience. I hope Best Buy recognizes that the problem here is much bigger than a missed delivery. I paid for a refrigerator and the services associated with it, Best Buy had my money, repeatedly assured me that my refrigerator was coming, and I was ultimately left without the refrigerator I purchased because Best Buy apparently did not have the product available to fulfill the order.

Well after 3 hour on the phone with customer service and the install company, still no idea when my purchase is being delivered, Had time frame from 7am to 11am. And now it will be here sometime before 8pm, uhm no call, no text, no email to explain why. If you try to call store you get A.I. that sends you to call center in India (really). Yet I was told the Geek squad would do set up that was not the truth, can't speak for anyone else but this is totally unacceptable in my opinion. if I could leave a negative -1 I would