Best Buy Chattanooga

Would rate a 0 if I could. Employees did not offer assistance and ignored us in order to continue personal conversations amongst themselves. Sold us the wrong processing system in September and then wouldn’t accept a return in October. Gf will lose her job over this because the computer doesn’t meet requirements even though told us twice it does. they also refused to do any servicing on site because we didn’t pay ahead of time and instead did a walk in emergency consultation. Manager is rude and admitted he COULD override the policy to process an exchange or help in some way but blatantly refused. Seemed to have an ego issue. Will never shop here again.

Spacious, very well kept, informative staff and helpful.

We had a slight problem and Perez was quick to straighten things out in a very pleasant and efficient way! Love this store!

I’ve had nothing but awful experiences with this Best Buy. My laptop stopped working and I needing a consultation quickly. I chose the available slot and was very clear on my type of computer. I missed a call from them where they left a voicemail telling me they overbooked Mac repairs for the day and I needed to reschedule. I tried to call back and spent 20 minutes trying to navigate through the automated response. Once I got through, it seemed clear that there was no communication across the organization, but I got an appointment for the following day. After 10 minutes of the Geek Squad desk being abandoned, I informed the worker that I had a 10:20 appointment, which he responded to with shock. He had me take a seat and after 10-15 minutes, I had to leave because I had another engagement I couldn’t miss. I’ve had good experiences at Best Buy, but the one on Gunbarrel has wasted a lot of my time without explanation.