Best Buy Chattanooga

Regarding Best Buy Geek Squad delivery service… if I could give zero stars, I would. I ordered a new refrigerator 3 weeks ago and specifically took off from work to be here during the 7am-7pm delivery window only to have the delivery person, Connor tell me upon opening my front door that the item would not fit through my front door unless he “takes it apart” and then informed me that I opted for delivery only and not assembly, so they could either leave it outside or take it back. I really didn’t want to wait another possible month to reschedule so I said leave it. I closed my door and assumed that I would need to sign for it, but when I checked to see where they were putting it, they were gone. The fridge is sitting outside and they are calling for rain tonight. So that’s great. When I asked if I could pay the difference for them to get it in, he said they weren’t allowed to do that. I. Am. Furious. Never again Best Buy. Unless I can carry it out of the store myself, I will NEVER pay $90+ for delivery EVER again.

So I came into the store as a Instacart shopper usually, it’s a pick up and I was trying to figure out what it was, and the assistant manager was super rude to me and told me how long she’d been there and instead of helping me try to find it she pointed and walked away. If this is service I don’t want to ever shop here and even the lady that I was doing the order for will not be shopping there no longer also I sent her the videos of how rude this lady was so maybe your assistant manager needs to have better customer service skills. I understand being shorthanded, but nobody wanted to help me and finally Mason helped Took just a few moments and it wasn’t in stock now how hard was that instead of her being super damn rude to me because they’re short staffed and she had to stop and do something!

Absolutely terrible people and the communication is absolutely sad that they are even in business period!! they need to close the chattanooga location and give up if this is how they treat customers and wont correct the problem of they messing up a scheduled appointment they they canceled twice!!! I bought the product from them and they cant honor their arrangement and sorry as hell.

Excellent customer service