Best Buy Chattanooga

I bought a new computer on 3/9/25. I also bought Microsoft Office 365 and explicitly told the salesman I would need help setting it up. I was told I would have to come back to pick up the computer as it was not in the store. I was instructed to purchase the Microsoft Office 365 AND a subscription to the geek squad and make a appointment with the geek squad to transfer data from my old computer to the new one and get office 365 set up. I returned for my appointment to be told this was only for drop off and I would need to make another trip once the data transfer was completed. So on my THIRD trip to the store I once again explicitly asked for assistance getting the office 365 set up and was told to just go to the website on the card, put in the pin number and it would be simple. Well it wasn’t simple and ended up requiring a FOURTH trip to the store. Then a few days later, for no apparent reason, the printer stopped working so I called the geek squad thinking I would be speaking with someone at the store. No, not the case. It is a call center with people that have very thick accents and are difficult to understand. It took over 2 hours to try to get this problem resolved and eventually was instructed to unplug everything and restart the computer. SERIOUSLY? That’s an example of the great tech support they claim you get with that geek squad subscription. So to express my total dissatisfaction with this whole situation from the start, I tried calling the store on Gunbarrel. Well, imagine my surprise when I get yet another call center with the same language issues. Are you kidding me? The actual Best Buy store that I just spent $1,000.00 at can’t be bothered to answer the telephone when a customer is trying to reach them? I do not, under any circumstances, recommend doing business with best buy. I feel like I have been misled and jerked around repeatedly. This company and their “services” are terrible. Completely dissatisfied from start to finish and I regret ever walking in that store.

About six months ago, I bought a dash cam for my car from Best Buy on Gunbarrel Road in Chattanooga, Tennessee. Two months later, it stopped working, so I called customer service. They asked me to come in so they could take a look at it, and they did. However, now I am having problems with my Apple CarPlay; it will not sync with my car anymore. I'm not sure what they did during my visit, but on March 23, 2025, I called and spoke with a lady from corporate. She had my number, and while we were talking, we got disconnected. She has not called me back since then. This has been the worst experience I've ever had, and the $390 I spent on this dash cam feels like the worst investment I've made in my life. I would never go back there again.

Staffs are kind and helpful

Salesmen ignoring us as we enter and when we finally got someone's attention their knowledge was deplorable. They went to get someone WHO COULD ANDWER OUR QUESTIONS but never came back with anyone. We left after 15 min waiting.