Best Buy Chattanooga

Absolute love coming here and I will come back here

Buyer beware. Predatory upselling disguised as PC repair. I bought a pre-built PC from Best Buy about five months ago for my son’s birthday. It worked great until the display suddenly stopped working. Before bringing it in, I thoroughly troubleshot the issue and isolated it to a hardware failure with the GPU. For context, I am an IT/OT professional engineer with over 12 years of experience troubleshooting complex systems as my full-time job. I was confident in the diagnosis and the PC is still under warranty. I was traveling for work, so my wife brought the PC in. On her first visit, she was turned away and told warranty issues required a Geek Squad appointment. She scheduled one for the next morning. At the appointment, my wife called me so I could explain the troubleshooting already completed. Almost immediately, they insisted it would cost $300 to “diagnose” the issue before honoring the warranty. After simply plugging the PC into a monitor and seeing no display, the technician confidently claimed the operating system was corrupt and said things like “just browsing the internet can corrupt an OS.” For clarity, I had already: • Confirmed BIOS and POST displayed correctly • Verified display worked in Safe Mode • Fully removed and tested multiple GPU drivers • Tested under Linux to rule out Windows entirely All signs clearly pointed to a failed GPU. Despite this, the technician and his manager insisted we pay $300 and send the system out for 3 to 5 weeks. When I mentioned Secure Boot and TPM, the technician did not seem to understand what I was talking about. He then claimed he found an “overclock setting” in the BIOS and suggested that caused the failure. My 11-year-old son did not access the BIOS, and no firmware update causes an automatic overclock. A manager eventually told us this was still a “software issue” because the hardware “looked good in the BIOS” and said our only options were paying $300 or upgrading to a higher Best Buy membership, despite us already paying $89 a year. I told my wife to take the PC and leave. We contacted the manufacturer directly. They listened, agreed it sounded like a GPU hardware failure, and immediately initiated the replacement. The contrast was night and day. What bothered me most is that my wife said there was a line of elderly customers behind her. I can only imagine how many people get pressured into paying for unnecessary services. If you need real technical support, this was not it.

There not very friendly I went in this morning looking for car audio and they all acted like they didnt want to talk to me

Purchased a $400 set of headphones for a Christmas present went down with the receipt on January the 19th and they refused to exchange them