Best Buy Chattanooga

Past two visits weeks apart and the store is not staffed, one register, one geek squad, and two on the floor. They need to hire some people!

This bestbuy obviously has favorite customer when it comes to pokemon cards. When I got to the store this morning I noticed some empty chairs but no one around so I was first in line, or so I thought, the people that had the chairs there were sitting in their warm cars claiming that they were first in line but I've been standing outside waiting for best buy to open. So I stood my ground but when bestbuy opened their doors they pushed infront of me so I went to my rightful spot which was first, or so I thought. Management pulled the camera and stated that I cut the line but wouldn't pull the video of when I was first outside. So moral of the story guys, just put your chairs outside and just sit in your car and claim your first because your chair was there.

Bought a very expensive remote start for my vehicle early December set up free installation a little over a month later in January , drove an hour had my appointment at 3:30 waited for 3 hours and got a call at 6:30 stating they couldn’t get to it and had to reschedule me when we got there the next time was for another month out I still haven’t been because they got behind the day of my scheduled appointment I think accommodation should be made to move you in earlier when it’s not your fault. I tried to call for a store manager multiple times even left my name and number with someone and never heard anything back so if you buy something that comes with installation be prepared to wait a long time and don’t get your hopes up when you take it at your scheduled time it obviously doesn’t mean anything. And they will not make any accommodation to get you in you will have to wait for next available time slot, now that my review is posted they have went a canceled my whole order so don’t bother doing business with them when it comes to this stuff

Bought a laptop I was really excited about. Ordered for curbside pickup. Got an email saying it was ready. So far so good. I get there and park in spot 1. Notify the app. Says they’ll be right out. 10 minutes later I get a text that says to pull up to the front of the store and they bring it right out and to have my four digit code ready. No big deal. I pull up to the store. I see other people having their orders brought out to them. I’m thinking any minute now. 30 minutes go by and I’m still waiting. I check my email and texts for updates. Nothing. So I go to park and go inside the store. Lady behind the counter was rude and unapologetic. Said they shut curbside down. I asked why I didn’t get a notification. Unapologetically I was told she doesn’t know. She doesn’t know how curbside works. I’m no longer excited about the laptop. It’s still in the box. And I’m thinking of returning it. I tried to call the store but you get referred to customer service which is outsourced. Absolutely the worst customer service interaction I have ever had. Just wanted a laptop and not a whole frustrating ordeal.