Best Buy Chattanooga

Bought a Galaxy S25 (ultra??) July 2025. While purchasing it the sales person recommended an Ultra Glass + Defense screen protector for $35. He said it was well worth the money because it had a lifetime guarantee; just bring it in the store, they'll look up the purchase on our account, and put a new one on for us. Sounds Great, right? Well, fast forward to today, April 2026..... my screen is cracked so my husband and I drove over an hour to Best Buy to get another screen. The salesperson today informs us that they no longer carry our screen protector because they stop whenever carrying them whenever Samsung comes out with an updated or new version of each cell phone. Wow. So we paid 3X the amount for a "lifetime" guarantee that lasts less than 9 months. Don't Buy Their Fake Lifetime Guarantee People! Fair Warning!

Very clean, neat, organized, aisles are large. I was immediately greeted and welcomed as I entered the store. The sales team, slightly overwhelming, I thought I was shopping for a new vehicle. The sales person was very knowledgeable and found me a computer that would fit my needs. I would recommend Best Buys.

If I could leave negative 100 stars I would. Took my sons car in for a car alarm and remote start at the Chattanooga location and they destroyed my sons car so bad it is now totaled and we will never get it back again. Went as far as to try and blame us for the problems. Has taken 6 weeks and the situation is still not resolved. Worst experience I have ever had with any company in my life. Horrible treatment and horrible communication. Beware.

We ordered a TV to be delivered by Best Buy. On the first scheduled day Steven cancelled because it was more than a one man delivery (never called and we had to call Customer service to figure out why it wasn’t delivered after waiting all day). On the next scheduled day, Conner did the exact same thing except he said it was a 4 man job and he only had 2 (again there was no call or communication). I am still not sure why 4 men are required to carry a 70 lb item and set it on someone’s doorstep. Finally, after waiting all day on the third attempt and speaking to Conner who had 4 men to deliver a 70lb item, delivery again failed and Conner decided to stop responding. We are beyond confused. Never use them for this. We have wasted 3 days over the last 6 weeks waiting for an Item we will never receive, Consider yourself warned.