Best Buy Chattanooga

Not great on customer service waited over a hour to get help just for them to tell me they didn’t have the item in stock when I was looking right at it

It was a terrible experience. The employees wanted to sell but didn't want to explain anything. Once they sold you something they ran off to take care of something else, which obviously you could see it was to stand with a group of employees chatting. They reminded me of desperate car salesman. They didn't know anything except sell it and run. I will never go back. They are too quick and fast when you ask about the product. The run off . This is sad because they have great products but no one has time for you. They stand around in a group of seven people only to sell. Once sold youre just a commodity. Id give them a zero if you had one. Most are extremely rude. I give them a big zero on customer service! Including the lady working in the gick squad. She said really loud and rude you'll need to make an appointment and come back yet only one person in line. I said I can call them and be helped today and walked off. Just the whole store is in need of customer service. I asked for one thing and was given something more expensive after the purchase. Very quick handed. I wanted money back and they were going to make me call the company for a return. Finally one good guy had time to help me. He saw I wasn't leaving and he really needs to be over customer service because they are in need of slowing down and helping and speaking methodically instead of whizzing through information they know nothing about ! A horrible experience! Hoping I can find an electronic store in the near future that has good customer service.

Ok

Gali was the best server. So helpful for all my questions