Best Buy Chattanooga

I bought a Samsung refrigerator in late 2021. It was a French door style and it was not cheap. I was told by the sales rep that it was a quality product and I was familiar with the name. A friend warned me not to buy it as they had problems with parts and service. I did not listen! In the fall on 2022, the ice maker failed. In early 2023 the ice maker failed again. This time when I contacted Samsung ( Best Buy only offered for me to deal with MFG. ) the service rep explained to me that they had fixed the faulty design and this next one would be the last one I would need, but because of my previous experience, he would note in my record that I had an extended warranty. THIS WAS A LIE! The ice maker has failed again and Samsung sent me to a service company in Georgia who advised me I would be responsible for all charges and they had a company fee of $99. The fridge has been a problem, ice maker leaking into fridge, freezing up, mildew problems inside the ice Shute and indoor water container. Doors don’t close well. My experience is Samsung is not a quality product or reliable company to deal with. I didn’t listen to my friend, I hope you will listen to me before buying a Samsung product.

Went in to buy a few pairs of the meta glasses for my business, couldn’t find anyone to open the Meta glasses case for us. But they sure did find us .3 seconds after we started recording a video and asked us if we had a permit? Glad you have your customer service priorities are in order. I’ll stick to buying online like usual.

This place is amazing. From the moment you walk in you get greeted and asked if you need any help. In the electronics section the employees are ALWAYS knowledgeable and I love how most things you want to buy you can sample. Love this place

Best buy always has the latest and greatest devices. Someone is always available to answer any questions