Best Buy Chattanooga

DO NOT SHOP HERE OR WITH BEST BUY!! I don’t know much about computers. I came here to thinking I would be helped with finding the certain requirements my job requests. I physically showed the employees what requirements my job requires and they sold me what I thought was the correct type of desktop. I had a ton of issues and took the computer back to Best Buy but they said there was nothing wrong with the computer. Finally my tech team told me the issues are because the computer does not meet the requirements. I took it back to the store to see if I could trade it out for something that did meet the requirements or for a refund so that I could buy another computer from this location that met the requirements. They refused and Perez was super rude about it! I have reached out to the store, the store supervisor, the store manager (Perez), customer service, the customer service supervisor and the social media customer service team… each and every one of them said that they WILL NOT help, trade, refund or address the issue. They have refused to correct their mistake unless I pay more money and they refuse to give me contact information of anyone who can help with this issue. I handled this as best as I could with the store and with Customer Service. All I wanted was to get a different computer that met the requirements. If was going to get one of equal price or I would have paid the difference. They have refused to offer any solution. They have refused to accept responsibility. They have refused to help! DO NOT RECOMMEND THIS COMPANY OR THIS LOCATION!

Its OK. Just went to window shop. Things are just too expensive these days.

Tried calling Best Buy to talk to someone about a Mac Computer Purchase. I get an automated answer wanting an explanation of my call. Are you serious. I’ll make my purchase online where I can talk to someone.

Would rate a 0 if I could. Employees did not offer assistance and ignored us in order to continue personal conversations amongst themselves. Sold us the wrong processing system in September and then wouldn’t accept a return in October. Gf will lose her job over this because the computer doesn’t meet requirements even though told us twice it does. they also refused to do any servicing on site because we didn’t pay ahead of time and instead did a walk in emergency consultation. Manager is rude and admitted he COULD override the policy to process an exchange or help in some way but blatantly refused. Seemed to have an ego issue. Will never shop here again.