Best Buy Chattanooga

If I could leave negative 100 stars I would. Took my sons car in for a car alarm and remote start at the Chattanooga location and they destroyed my sons car so bad it is now totaled and we will never get it back again. Went as far as to try and blame us for the problems. Has taken 6 weeks and the situation is still not resolved. Worst experience I have ever had with any company in my life. Horrible treatment and horrible communication. Beware.

We ordered a TV to be delivered by Best Buy. On the first scheduled day Steven cancelled because it was more than a one man delivery (never called and we had to call Customer service to figure out why it wasn’t delivered after waiting all day). On the next scheduled day, Conner did the exact same thing except he said it was a 4 man job and he only had 2 (again there was no call or communication). I am still not sure why 4 men are required to carry a 70 lb item and set it on someone’s doorstep. Finally, after waiting all day on the third attempt and speaking to Conner who had 4 men to deliver a 70lb item, delivery again failed and Conner decided to stop responding. We are beyond confused. Never use them for this. We have wasted 3 days over the last 6 weeks waiting for an Item we will never receive, Consider yourself warned.

We have always had a great experience at Best Buy but recently ordered a TV to be delivered and had a terrible customer service experience. We had three appointments cancelled without any notice and were never able to receive the TV. Calling Best Buy was of little help. We are unsure if we will continue to purchase items at this store if we can’t even get them delivered properly.

I bought a Samsung refrigerator in late 2021. It was a French door style and it was not cheap. I was told by the sales rep that it was a quality product and I was familiar with the name. A friend warned me not to buy it as they had problems with parts and service. I did not listen! In the fall on 2022, the ice maker failed. In early 2023 the ice maker failed again. This time when I contacted Samsung ( Best Buy only offered for me to deal with MFG. ) the service rep explained to me that they had fixed the faulty design and this next one would be the last one I would need, but because of my previous experience, he would note in my record that I had an extended warranty. THIS WAS A LIE! The ice maker has failed again and Samsung sent me to a service company in Georgia who advised me I would be responsible for all charges and they had a company fee of $99. The fridge has been a problem, ice maker leaking into fridge, freezing up, mildew problems inside the ice Shute and indoor water container. Doors don’t close well. My experience is Samsung is not a quality product or reliable company to deal with. I didn’t listen to my friend, I hope you will listen to me before buying a Samsung product.