Best Buy Chattanooga

Good food and very scenic location.

Worst customer service I’ve ever received with picking up items I purchased online. When picking up items after receiving emails that they were ready, having to go into store to pick up and wait in line, then get in another line, then wait another thirty minutes with no one finding my items until I had to point literally to my name on the item to the associate number three. Then not reciving all my items from the order after confirming it was in stock at this location. As frustrated as I was I then went over to the Apple area spoke with a short older women with a very short temper and fuse to get a snotty response after my card was already charged over 1K for items I didn’t have. I then had to stand in line again to return the other items. I than went on Amazon and got the same thing for $450 off and a $150 Apple gift card so moral of the story I will not be shopping at Best Buy!

Best Buy no longer answers phone calls in-store. You’re either interfacing with an AI chatbot that guarantees, “I am not AI. If you state your concern, I am certainly glad to help you” — or you are forwarded to a call center in another hemisphere. While the employees I met were all kind and patient, shareholder profits outweigh humanity for this near-monopolistic big box electronic store. You can get a really nice TV for cheap, though. Just make sure you check the box before you leave, because nobody is going to pick up the phone when you realize you were given the QM5K and not the QM6K.

3 online purchases in a row, three times I verified that the item that I wanted to purchase was in stock at this specific store everything checked out. Every one of those three times, three or four hours later, get alerted that the item is not in stock and maybe a week or more before you get what you're ordering. I think everyone here as consumers would agree we buy from Best buy to get stuff fairly quick. Especially if their website tells you that they have a specific number of these items in stock ready to go ready in 2 hours. However lately I'm getting the old 4-hour back order. I'll just get it from Amazon so I can get it considerably cheaper and probably considerably faster. Done with ever trying to order again from BB.