Best Buy Chattanooga

Bought a laptop I was really excited about. Ordered for curbside pickup. Got an email saying it was ready. So far so good. I get there and park in spot 1. Notify the app. Says they’ll be right out. 10 minutes later I get a text that says to pull up to the front of the store and they bring it right out and to have my four digit code ready. No big deal. I pull up to the store. I see other people having their orders brought out to them. I’m thinking any minute now. 30 minutes go by and I’m still waiting. I check my email and texts for updates. Nothing. So I go to park and go inside the store. Lady behind the counter was rude and unapologetic. Said they shut curbside down. I asked why I didn’t get a notification. Unapologetically I was told she doesn’t know. She doesn’t know how curbside works. I’m no longer excited about the laptop. It’s still in the box. And I’m thinking of returning it. I tried to call the store but you get referred to customer service which is outsourced. Absolutely the worst customer service interaction I have ever had. Just wanted a laptop and not a whole frustrating ordeal.

Bought a TV with them and scheduled a delivery based on their availability. Had a confirmation for the delivery time, arrival, and even driver. 3 hours later I was made aware that the item would need rescheduling for 6 more days out. I called the available numbers for more information and it was a “logistical issue” and told that it happens frequently. No effort was made by Best Buy to compensate or accommodate for the inconvenience so I canceled the order. I would recommend using that shady friend that accepts his favorite 12 pack of beer and some gas money over Best Buy’s delivery team hands down. They had an opportunity to really come through and make a bad situation a little less infuriating, considering I had to move my schedule around to accommodate them but it was a “tough luck chuck” situation for me. Will actively recommend all known family and friends away from Best Buy, especially their delivery services.

Absolute love coming here and I will come back here

Buyer beware. Predatory upselling disguised as PC repair. I bought a pre-built PC from Best Buy about five months ago for my son’s birthday. It worked great until the display suddenly stopped working. Before bringing it in, I thoroughly troubleshot the issue and isolated it to a hardware failure with the GPU. For context, I am an IT/OT professional engineer with over 12 years of experience troubleshooting complex systems as my full-time job. I was confident in the diagnosis and the PC is still under warranty. I was traveling for work, so my wife brought the PC in. On her first visit, she was turned away and told warranty issues required a Geek Squad appointment. She scheduled one for the next morning. At the appointment, my wife called me so I could explain the troubleshooting already completed. Almost immediately, they insisted it would cost $300 to “diagnose” the issue before honoring the warranty. After simply plugging the PC into a monitor and seeing no display, the technician confidently claimed the operating system was corrupt and said things like “just browsing the internet can corrupt an OS.” For clarity, I had already: • Confirmed BIOS and POST displayed correctly • Verified display worked in Safe Mode • Fully removed and tested multiple GPU drivers • Tested under Linux to rule out Windows entirely All signs clearly pointed to a failed GPU. Despite this, the technician and his manager insisted we pay $300 and send the system out for 3 to 5 weeks. When I mentioned Secure Boot and TPM, the technician did not seem to understand what I was talking about. He then claimed he found an “overclock setting” in the BIOS and suggested that caused the failure. My 11-year-old son did not access the BIOS, and no firmware update causes an automatic overclock. A manager eventually told us this was still a “software issue” because the hardware “looked good in the BIOS” and said our only options were paying $300 or upgrading to a higher Best Buy membership, despite us already paying $89 a year. I told my wife to take the PC and leave. We contacted the manufacturer directly. They listened, agreed it sounded like a GPU hardware failure, and immediately initiated the replacement. The contrast was night and day. What bothered me most is that my wife said there was a line of elderly customers behind her. I can only imagine how many people get pressured into paying for unnecessary services. If you need real technical support, this was not it.