Best Buy Chattanooga

I’ve had a really frustrating experience with this company, and I feel like people should know. I’ve been a loyal customer with the yearly total coverage membership and have purchased multiple items from them over time. Recently, I went in to buy a refrigerator and was sold a scratch-and-dent model. I was told the only issue was cosmetic. When it was delivered and installed, the team rushed out. Once I went to turn it on, I realized the screen was broken. I contacted the company, and they said they would come fix it, but after paying nearly $2,000, that was already unacceptable. I went back to the store to request an exchange. They initially told me it would cost an additional $200. I asked for that to be waived given the situation, especially since my family would be without a refrigerator for days, and it was waived. The replacement refrigerator they brought was in even worse condition. At that point, they suggested fixing the original one instead. After two weeks of delays, canceled appointments, and multiple calls with no real resolution, despite explaining how this was impacting my household, they replaced the door. Even then, they initially misdiagnosed the issue. The screen worked, but they hadn’t checked the compressor, which turned out to be turned off. After further troubleshooting, the refrigerator now seems to be working. However, throughout this entire process: • There was no urgency despite the situation • Appointments were canceled without proper resolution • There has been zero follow-up • No compensation or accountability was offered To make matters worse, I was told that if I wanted another replacement, it would now cost $500 more. This experience has been disappointing, exhausting, and far below the level of service I expected as a loyal customer.

Electronics

I had to make a return, but didn't have the receipt. Trey and the manager Chad were both patient and very helpful in finding my purchase based on the information I provided to get my refund. I was prepared to never step foot in another Best Buy! I called the corporate number and they were no help at all. Chad and Trey both helped make the experience favorable enough for me to come back. Thanks once again

The best electronic store I've ever been to.