Best Buy Clarksville

Staff was great. I am having a plethora of issues from an MSI laptop. They techs were very helpful in getting a replacement ordered. Good stuff Best Buy.

It’s a strange store. Most floor representatives are courteous, knowledgeable, helpful, and polite. But the managers—those behind the scenes—are the complete opposite. The ones I dealt with treated me like an unwelcome solicitor, with no smile or willingness to help. On I work in court system and noticed that Judges in courtrooms show more compassion and politeness. I tried to purchase a new Android phone online. The first delivery failed, and I was refunded. I tried again, but due to a phone representative’s mistake, the second order failed too, and another refund was issued. So I went to the store. The rep there was pleasant and helpful (I though). But he made a mistake, and when I came to pick up the phone, it wasn’t there. Naturally, I asked what happened. The male manager I spoke with treated me coldly, like I was a nuisance, and clearly wanted me to leave. Another refund. I asked for the store manager and met a kind lady who figured out the issue and helped with my fourth attempt. But it didn’t end there. When I came to pick up the phone, I was told my trade-in was denied—my main reason for choosing Best Buy. Apparently, they gave me a free membership without asking, which voided the trade-in. No one asked what mattered to me. I was in tears, canceling the purchase, while two managers told me to leave. It’s a sad story. And I don’t understand why such a nice manager is surrounded by wolf-type staff.

Went in to pick up a laptop, not behind the counter but off to the side of it was their markdown cabinet. After picking up the laptop I wanted to so the price of a pair of AirPods. There was a guy almost running from the back of the store jumped in front of me telling me I had to step back. The cashier even gave him a look. I told him I couldn’t read the prices from that far back. He told me he would read them for me once he got through doing something. Almost asked for the manager. But I haven’t felt well and just left. I see why Amazon gets so much business.

Very helpful staff, when you eventually find them.