Nice selection of products, but I don't see myself going to a Best Buy again due to my most recent experience. I needed a computer that same day, but I was refused a price match despite website evidence. No birthday discount, coupon, or anything. I ended up placing the order for the Apple Store in Nashville and having a friend pick it up and drop it off for me.
There's also the issue with trying to speak on the phone with anyone at a Best Buy store. Whoever is answering the phones is someone in a completely different area who can't get me the information I need, which is really frustrating.
Third problem: trying to get Pokemon products. Websites crash and scalpers/bots are the ones who end up getting the majority of things.
Disappointed all around
Response from Best Buy
June 28, 2026
Thanks for your feedback. We understand your concerns with not being able to complete your price match. We know this can be frustrating, and we would like to get some additional information regarding your concerns. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 179449 in your message to us.
X: https://bby.me/iiitCP
Facebook: https://bby.me/Uw6IQU
Instagram: https://bby.me/B29c3N
This would have been 5 stars had the associate not done a 180 on me. She was super friendly and nice when she first helped me but when I declined to get the membership, credit card, and warranty through Best Buy, her attitude completely changed. She was dismissive and I still tried to be friendly and at the end of the transaction, I thanked her for helping me, and she just gave me a deadpan stare. No smile or anything. This is why in-store shopping is dying. You really need to train your sales associates to not be jerks to the customer when things don't go their way because I won't be returning to this location.
Response from Best Buy
June 24, 2026
HI Alex,
Thank you for your feedback. We're sorry to learn your interaction with our team wasn't as positive as it should have been.
So that we can formally document your feedback and address any additional concerns you may have, feel free to reach out to us on Facebook: https://bby.me/CVrF0l, Instagram: https://bby.me/GsVskw, or Twitter/X: https://bby.me/37EjvG and reference Google review 176519 in the details you provide.
An employee looked at his phone before helping me like I was inconvenience him in some way and then decided he was going to help me. Check the tapes.
I inconvenienced Best Buy.
Response from Best Buy
June 22, 2026
Hello, Steven,
We appreciate you taking the time to share your feedback. Receiving the service you need at a Best Buy should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/o43C6g), Twitter/X (https://bby.me/epvAsF), or Instagram (https://bby.me/wPA8ok). Please reference Google Review, #175475.
Very friendly staff. They were not pushy towards helping me, but they were willing to help if needed.