Best Buy Clarksville

Where do I start? I'll just keep it to the point. But whatever you are needing, buy it somewhere, ANYWHERE, else. In 37 years of working in the customer service and marketing profession with the public in bigger towns and cities, I have only once been treated so openly hostile by a customer service agent as I was treated last night by Best Buy. All I wanted to know is why my LG remote did not match the description online where I purchased it from for pickup in Clarksville TN. It advertised a"magic" remote" but it came with a horrible, bully, min sensical remote.... It's this really a big deal? Not near as big as customer service at Best Buy made it into. He literally ARGUED with me that no one should buy from the pictures in the description, where it clearly states what comes with it, and then he had a slight mental breakdown, maybe a breakthrough?, and he realized it's false advertising. I was a little disturbed and had to be a counselor for this poor guy. He was genuinely disgusted that his training of what to say made no sense and was blatantly bad business. Best Buy did not want to, nor will they, replace the remote and I have to buy another one off of Amazon. All I really wanted was to know which one was supposed to be with the TV in the first place so I didn't waste more money. The LG AI nano LED is a complete joke and source of evening aggravation because of the 1985 remote that comes with it. Best Buy trains their customer service to flat LIE, DECEIVE, AND ARGUE. BAD BAD BUSINESS PRACTICES. Buy something else somewhere else.

Nice selection of products, but I don't see myself going to a Best Buy again due to my most recent experience. I needed a computer that same day, but I was refused a price match despite website evidence. No birthday discount, coupon, or anything. I ended up placing the order for the Apple Store in Nashville and having a friend pick it up and drop it off for me. There's also the issue with trying to speak on the phone with anyone at a Best Buy store. Whoever is answering the phones is someone in a completely different area who can't get me the information I need, which is really frustrating. Third problem: trying to get Pokemon products. Websites crash and scalpers/bots are the ones who end up getting the majority of things. Disappointed all around

This would have been 5 stars had the associate not done a 180 on me. She was super friendly and nice when she first helped me but when I declined to get the membership, credit card, and warranty through Best Buy, her attitude completely changed. She was dismissive and I still tried to be friendly and at the end of the transaction, I thanked her for helping me, and she just gave me a deadpan stare. No smile or anything. This is why in-store shopping is dying. You really need to train your sales associates to not be jerks to the customer when things don't go their way because I won't be returning to this location.

An employee looked at his phone before helping me like I was inconvenience him in some way and then decided he was going to help me. Check the tapes. I inconvenienced Best Buy.