Best Buy Clarksville

Was given a date and confirmed address. They proceeded to send a washer I purchased to a different address and refused to deliver to the correct address the same day.

Didn't have what i needed but they were very helpful trying to find it

Great store and great help from team leader Justin in laptops!

I chose this store based on what I found online to get a new battery for mine and my mom’s iPhones. The first issue I had was when I called the store (or I thought) to get pricing on the batteries. I wound up talking to a female robot. She informed me that I wouldn’t need an appointment, and that the price included taxes. It takes me close to an hour to get to the store and so on my first visit I was told that I would need an appointment and that the price DOES NOT include the tax. Needless to say, I had to make an appointment for the next week. At my second visit for my appointment Rebecca was having trouble getting the Find My turned off on both of my phones. I will say that it might be because I possibly wrote the wrong numbers down for mine and my mom’s Apple ID’s. So she wasn’t able to get either phone to work. She gave me information for Apple support and told me that I would need to call them. And I had to schedule a second appointment for this today. I knew there wasn’t a problem with either phone so I didn’t call Apple support. I just changed both of the passwords on the phones. When I arrived today, Rebecca asked me if I called Apple and I told her no because I knew there wasn’t anything wrong with the phones. By the subtle expression she gave me, I knew she didn’t like that. After an extended amount of time she had no problem with turning off the Find My on either phone. Once she got the phones ready for the tech she tells me that I won’t be able to pick up the phones until an ETA of 6:00! Because there’s only one tech working today. I mentioned to her that I would have to stay in Clarksville because it was too far from my home. Plus, I had my disabled elderly mother with me. I returned at around 5:15ish and thankfully both phones were ready. There was a gentleman who came from the back and I thanked him for not cracking either one of the screens because that was a possibility. He tells me that he did one phone and ANOTHER tech did the other one! I was not happy to hear that since Rebecca told me there was only one tech. Which was the reason for the six hours I waited in Clarksville. Once I finally got home, I’m later checking my emails to see that both phones were ready at 2:47!! How was I supposed to know this when I didn’t have either phone!? I wouldn’t recommend Best Buy to anyone because of the inconvenience I had to go through and for the incorrect information I had been given.