My husband bought me a pair of Samsung Galaxy pro 4 buds .The salesman asked if we wanted the warranty and we asked him if it covered lost for stolen and he said yes just bring receipt and we'll replace them. Well we bought the warranty and yes they were stolen..I called the customer service for best buy and they said yes go to store with receipt and they'll replace them .So I did and the lady said it doesn't cover lost or stolen. I asked for manager same .Asked to speak to guy who sold them to me they said he couldn't help me either. Don't lie to get a sale .
Response from Best Buy
November 07, 2026
Hi, Lisa,
Thank you for reaching out and sharing this experience. This is far from the experience we want for our customers. We intend to provide a quality sales and customer service experience for our customers looking for resolutions in-store.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/tjmlYH)
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Please mention your review #250999, so we can document your experience and/or if you have any questions.
Kristin B
November 07, 2026
My experience at Best Buy was outstanding. We went in looking to replace our router, and Cael went above and beyond to help us.
Instead of just pointing us to the most expensive option, Cael took the time to understand our specific needs and layout. He provided excellent recommendations tailored exactly to our home and usage. His customer service was top-notch—knowledgeable, patient, and incredibly helpful.
Thanks to Cael, we walked out confident in our purchase. If you need help with your tech, definitely look for him!
Was quick and easy. I was very pleased.