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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Jackson
How do I check product availability at the Jackson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jackson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jackson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jackson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2270 reviews)
Charlie B
October 01, 2025
3 out of 5
I had to ask someone to help me. No one even spoke to me when I went in the store and walked around looking for the item I went in the store for. There were employees just standing around talking to each other.
Response from Best Buy
October 02, 2025
Hello Charlie,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/5q16re), Twitter/X (https://bby.me/v2k5qo), or Instagram (https://bby.me/aj3lk3). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #50760.
Andrew E
September 21, 2025
1 out of 5
Made an appointment online to get battery replaced. Showed up 10 min early to my appointment for them to tell me “since you booked the appointment within two hours of us closing you will need to leave the device and come back tomorrow to pick it up” not very convenient when you live a hour away and the only rescheduling portal allowed me to make the appointment within two hours of them closing. Bad customer support in my opinion. I’ll take my phone to the Apple Store next time
Scott P
September 20, 2025
3 out of 5
App doesn't help locate items, no cashier so sent to service desk, cashier came back so went back to register to wait on personal conversation to end.
Kenneth
September 07, 2025
5 out of 5
Went in to get a new phone. Carson and Kirby were very knowledgeable and friendly. They made getting a new phone quick and easy. Would recommend Best Buy for all your electronic needs.