I went to the geek squad to help Apple phone issue the man working there was very rude. He was belligerently talking to management slamming his computer. I mean looks like he’s stuck in the 80 ‘s with his dirty clothes and haircut. I couldn’t not believe the level of unprofessionalism. Not sure why this person is customer service if he has this disgusting attitude. Do not come here for service. They don’t know how to treat customers
Response from Best Buy
November 02, 2025
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TheBear “
October 28, 2025
If it’s a new product you may want to order it online on advance or they usually don’t have it. Like any of the Apple products for example, certain computer monitors, and cameras. Usually out of stock or close to out of stock. I give 4 stars though because of the excellence of geek squad
I went to order something but they didn't have in house and it was very efficiently done and arrived on time.
The store is fantastic and all the staff seemed very nice and several offered to help us find anything we needed. Displays were all working fine and we had a fun time window shopping.
However, as you can probably tell from the photos, I paid a visit to the restroom while I was there. The restroom itself was fine (shout out for the changing table in the men's room), but it's gotta be some kind of crime to have a gap big enough for my thumb to fit through on either side of the stall door. I've seen bad, this was horrendous and easily took the cake. I'm lucky I was the only one in the bathroom the whole time. To top it off, the toilet paper was quite literally see-through. Not my first time dealing with this, but the combo of the 2 just made me feel like my concerns in a bathroom being sold out for the cheapest option somebody could find. While I know this is probably an HQ decision, I'd like you to know that the gap at this place is so big on either side that both of the received stars are for how impressively kind the staff seemed to be. Bathroom privacy is not something the price gauging is going towards.
Response from Best Buy
October 19, 2025
Hello, Cody,
We definitely understand the importance of the overall experience when shopping at Best Buy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #57784 in your message. You can find us here:
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