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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Jackson
How do I check product availability at the Jackson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jackson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jackson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jackson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2313 reviews)
Chandler
April 14, 2026
1 out of 5
A little over a week ago, I went into BestBuy with an appointment through AppleCare to exchange my device due to water damage. We went through the process, which was lengthy. Notably, during my appointment, a lady had came in with a damaged cable in an open box MacBook. The manager and assistant manager took care of this and exchanged it- bravo to them, and great job. My experience has not been the same. We finished my appointment and I knew it could take a few days because they had to ship it off. I was expecting end of week- not 2 weeks later. AppleCare allows me to ship my iPhone back to Apple, and they send a new phone within 2 days. I thought this was the same process at BestBuy; however, I have been gravely mistaken. I use my phone for work, so it is an important device to have. Once Saturday came around, I reached out to Apple who said my device should be at BestBuy Tuesday, or earlier. Great I thought, a slight delay, nothing major. I reached out to BestBuy today who said that my device will not be ready until at least Friday this week, two entire weeks after I dropped my phone off. They said that this is because they have their own process for service so it takes them extra time. It is ridiculous that it takes 2 weeks to replace a phone that was entirely covered by Apple. The one star is because of how kind they were to the lady with a damaged charger, otherwise it would be 0.
Response from Best Buy
April 14, 2026
Hey there, Chandler
We understand your concerns surrounding your recent experience with your service. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/He4HVw), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #141708"
Molly
April 08, 2026
4 out of 5
Staff was super conscientious. Very courteous.
Ivy C
March 29, 2026
5 out of 5
Great selection and excellent help
Lisa
March 24, 2026
5 out of 5
Great service