Robert C
September 17, 2026
Best Buy never seems to have what im looking for no matter which one I go to. Just seems like quality and offerings or inventory are diminishing more and more each year.
Plain and simple. They have decent prices and some of the best employees that you can find. Now are they going to be cheaper online? No. But you also don't have to wait 2 days to pick it up. So your options are buy it online and wait or buy it there for a couple extra dollars and get it that day and walk out with it. The good news is if you are a Best buy member, you have a good warranty return service, so if it does break or something like that, you can always bring it back if you're a Best buy rewards member. Personally, I enjoy being able to go to the store and pick it up and walk out with it. So I think being a member is worth it and I also like being able to test my products before I purchase it and some of the employees there will definitely help you purchase the product. The only thing I don't like is that some of the employees aren't aware of the technology that they're selling so they're not as informed as some tech gurus that I might know. So on some products they may not know all the information about. If I had any advice it would be if you're working in a department know everything about the items that you're selling. And if you're going to purchase an item, go ahead and do your research before you go there because most likely they're probably not going to know. But they'll be really nice about getting you the product and letting you test it out before you purchase it.
Great place for electronics. But buy your stuff close to any holiday so you can get the best price if it goes on sale. You get the difference back automatically.
It’s 6pm and several workers in the store, get told to go to the back and someone will be right with you. I wait 30 minutes and no one shows up, go back up front and can’t find the gentleman who told me to go to the back. There is 3 workers standing around out the front door. This store wonders why I haven’t been back in awhile!
I tried to call but all you get is AI! I want speak to a person not facebook, instagram, etc!!!
Response from Best Buy
September 01, 2026
Hello Cynthia,
Thanks for your feedback. We appreciate you taking the time to share your concerns, and hope that your next visit with us is more positive.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/MlSuJ1, Instagram: https://bby.me/AL8Bef, or Twitter/X: https://bby.me/GFY7SW and reference Google review 216472 in the details you provide.