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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3403 reviews)
Amanda H
September 09, 2026
5 out of 5
Mykell was absolutely awesome. She helped us with questions about TVs and even helped us find our new microwave purchase. She definitely knows her stuff and she had a smile the whole time. It’s nice to see employees happy to be at work and happy to answer all of our random questions that would seem simple to someone else. Truly appreciate her and this location and we will definitely be back to do the big TV purchase. Thank you again for your kindness and your help.
Geoffrey S
September 06, 2026
5 out of 5
I'm not a fan of the big box stores BUT..... I walked in at noon on Sunday 9/6. The guy at the front door greeted me and asked if he could help. I told him generally what I was after and he helped me figure out exactly what I needed. Then he pointed and gave me directions right to where I needed to be. On the way I was greeted by another employee who also asked me if he could help me. I told him what I was looking for and he walked there with me, explained the differences between the available options, then he rang me out. The whole process took about 3 minutes and I got exactly what I needed. Thanks guys!!!
Kaylee
September 03, 2026
1 out of 5
Rethink your management because it sucks.
Response from Best Buy
September 04, 2026
Hi there!
Thank you for your review. We appreciate you sharing feedback on your interaction at our St. Johnson City location, and hope your future experience is more possitive.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/sZrOup, Instagram: https://bby.me/zrobuD, or Twitter/X: https://bby.me/v0JGhS and reference Google review 217815 in the details you provide.
J O
September 03, 2026
1 out of 5
What best buy doesn't' tell you when you buy a TV from them is that you don't actually own the TV. LG or Samsung can cut off programming to your TV any time they wish. They force you into agreements by denying you the use of your TV. You agree to their terms or they block programming. Consumers no longer have any rights and best buy is complicit in it all.