Best Buy Johnson City

So let me say I am still pretty upset right now. We ordered a new refrigerator beginning of February and it was 2 weeks out for delivery; not great but that is fine. On the day of delivery we get a little snow: I mean the grass was somewhat covered but the roads and sidewalks were just wet. I get the call from Best Buy, an hour before we were expecting them, that due to the weather they had to postpone our delivery. When they give me a date it isn’t the next day, or the day after, it is 2 weeks into the future. Nothing else was delayed this day: trash was picked up, FedEx delivered, mail delivered, etc. Only the subcontractor used by Best Buy felt there was reason to cancel. What is the most frustrating is that rather than be delayed 1 day, or 2 days (at the worst), it is as if we just bought our refrigerator. I expressed my frustration and I was told that there was nothing they could do: I was 2 weeks out. I asked about compensation and I was told that I have to receive delivery (now 1 month after purchase) before they could offer me any sort of compensation. Hands down, worst customer experience I have ever had. Completely unacceptable. As a customer, I feel completely devalued and I will not look at Best Buy for my next purchase. I argued to the person who called that they should just push everyone back a day and begin new deliveries when they were caught up; the answer was either I took the spot 2 weeks out, or I would be delayed further. Again, completely unacceptable. To have my delivery for an item paid for one month out is ridiculous.

Gone are the days of friendly employees walking around helping customers. We looked online for a new refrigerator and came in to look at the floor displays. No one came to speak to us the entire time we were there. Went home and placed our order online. Since we have Total Tech, installation is complimentary. They scheduled us two weeks out from purchase to delivery/set up. However, when that day came there was some snow falling (barely stuck to the grass but not on the roads nor walkways), the third party delivery company cancelled our delivery. Now we have to wait two more weeks for our new refrigerator to be delivered/installed. Seeing all the low reviews this location should change its third party affiliations. We've shopped a Best Buy for many years and purchased many devices, tvs, and accessories here because of their selection and prices. Not sure we will continue to do so.

Worst customer service ever. I arrived as they opened and stood in an empty store for 15 minutes staring at the same 2 items, not sure what decision to make. 2 different associates passed me and completely ignored my presence. No hello, no good morning. I ended up asking for help from someone who didn't appear to work for best buy directly, rather their Verizon booth. It's incredible how little the staff cared to be involved. Once I had my product and headed to the cashier, I passed one of the employees who previously ignored me, having a chat with another associate. If there is we another store in town that would have had what I needed, I would not have shopped here.

Went in to purchase an adapter to use with the charging cable for my computer. Not only did the sales people not recognize what type of connecter was on my cable but after taking the cable to another part of the store returned saying they did not have what I was looking for. The bag containing my cable was returned to me. I only realized after returning home that a different cable was in that bag. I went back to the store and the only response I got was that there was no cable switch. I am not color blind. I took in a white cable and came home with a blue one which does not fit the port on my computer.