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Best Buy Johnson City
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3244 reviews)
Nancy L
July 24, 2025
1 out of 5
Regret purchasing from Best Buy. Instead of shipping to my home insisted I had to pickup even though I live 30 miles away. Tried calling store and get someone from another country who told me the store has no direct lines there and you can't speak to an associate. And he couldn't get me a time to pick up. I have to wait on a email.
DON'T BUY ANYTHING FROM THIS MICKEY MOUSE CORPORATION
Response from Best Buy
July 24, 2025
Hello,
Thanks for sharing your feedback with us. I can understand not being able to have the item you ordered be shipped to you, isn't an ideal situation.
At this time, we do have calls directed to our support teams, to best allow our store employees to assist their customers in their stores. That said, I'd be happy to have our corporate team review this with you to see what options there may be.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/5htr6z), Twitter/X (https://bby.me/udjnx3), or Instagram (https://bby.me/hekua7), with your full name, phone number, email address, and order number. If you can please also mention your "Google review #19820" in your message, it'd be appreciated.
Sincerely,
^ Melissa
mason b
July 20, 2025
5 out of 5
Great customer service at the JC location. Always a great help!
May M
July 17, 2025
1 out of 5
Your customer service sucks. I cant even get a human on the phone. If you can't respect your customers enough to have a human on the line instead of a stupid AI, you dont deserve my buisness.
Response from Best Buy
July 18, 2025
Hi there,
Thank you for leaving a review here on Google. When calling in for support, I can understand wanting to speak to a live representative. Our automated phone line is designed to get you the assistance you need when calling in. You should be able to speak to a live person once answering the prompts.
If you require support, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/owmmys), Twitter/X (https://bby.me/wdfpfi), or Instagram (https://bby.me/f67cqr).
Kindly mention the phrase “Google review #17185” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Sophia N
July 06, 2025
4 out of 5
Most of the staff was so nice. Nick helped us find everything but unfortunately they didn’t have everything