Went in to buy an LG C4 OLED TV 55 inch, but not only did he try to talk me into getting a cheap version, but he basically talked me out of a sale in order to save me money by mentioning that the refreshes are for 2025 are due to come out. Meaning if I bought the C4 in a few weeks to a month, it could possibly be cheaper. So I will 100% be back to make that purchase due to this man’s honesty and kindness!
I have an iPhone 14 Pro under AppleCare+ that needs battery service. I scheduled the service with BestBuy through Apple’s support site. I brought my iPhone in to Best Buy in Johnson City TN, and they didn’t have the battery in stock. They refused to order a battery unless I left my phone WITH THEM for 3-5 days because they apparently order them on consignment (what I was told). I don’t know about you, but most people don’t have a spare phone laying around. The only acceptable thing to do would have been to apologize, offer to order the battery and call me when it came in.
An even better solution would be for Apple to automatically send the battery when battery service is requested through Apple Care.
This was a poor transaction, and my phone still has a poorly performing battery because, obviously, I didn’t leave my phone behind. Even better, there doesn’t seem to be a good way to get this resolved. This is a really poor policy for a store that is Apple Certified. If I could post negative stars, I would.
Response from Best Buy
April 11, 2025
Hi, Jessica,
Discovering that you'd have to be without your device for several days to replace a battery can be disappointing. Our team would be happy to document this feedback and take a look at what options may be possible for your iPhone 14 Pro. To get started, simply send a private message or DM with your full name, phone number, and email address to one of the links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, please mention that you are responding to "Google Review 65031227".
Sincerely,
^Tina
Awesome, order was ready and waiting when I arrived, pulled up it was loaded and done in less than 10 mins.
Picked up an online order. It was ready much sooner than expected and very quick to pick up at the service desk.