Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3303 reviews)
Fred
December 27, 2025
1 out of 5
BUY PHONES ELSEWHERE!! THEY LIE ABOUT YOUR TRADE IN VALUE AND GET YOU TO AGREE TO A LOAN FOR THE PHONE. GO STRAIGHT TO YOUR SERVICE PROVIDER OR BUY DIRECT FROM MFG. BEST BUY IS SKETCHY!!!!
Response from Best Buy
December 27, 2025
Hi, Fred,
Thanks for taking the time to leave a review. This is far from the feedback that we strive to hear regarding our Trade-In Program.
If you require additional assistance on this matter, please send us a private message via social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please be sure tp mention the phrase “Google review #96070” when reaching out to us.
Ryan G
December 21, 2025
1 out of 5
Absolutely frustrated. Went to purchase an item with a trade and forgot my trade which I know was my fault but they said I could bring it back later and they could just refund the item and give me credit later. Went to do just that today and said they can’t do that and that was the incorrect process. The lady working the counter was very rude and said it’s not her fault and I agree but still the whole process could have been avoided if I wasn’t misled in the first place. I will not go back to this location
Response from Best Buy
December 21, 2025
Hi, there. To be told incorrect information regarding a purchase and a refund would be a frustrating experience. We would like the chance to look into this for you as well as document this experience. Please feel free to reach out to us on Facebook (https://bby.me/qdj4ck), Twitter/X (https://bby.me/mu1hvp), or Instagram (https://bby.me/hkc4u5). When reaching out via social media, be sure to mention that it's in response to Google Review 92486. Thank you.
Michael M
December 21, 2025
4 out of 5
Store was busy. Alot of Employees around to answer your questions. Very friendly staff.
Brian K
December 20, 2025
3 out of 5
Very friendly and nice helped with our problems thank you