Absolutely frustrated. Went to purchase an item with a trade and forgot my trade which I know was my fault but they said I could bring it back later and they could just refund the item and give me credit later. Went to do just that today and said they can’t do that and that was the incorrect process. The lady working the counter was very rude and said it’s not her fault and I agree but still the whole process could have been avoided if I wasn’t misled in the first place. I will not go back to this location
Response from Best Buy
December 21, 2025
Hi, there. To be told incorrect information regarding a purchase and a refund would be a frustrating experience. We would like the chance to look into this for you as well as document this experience. Please feel free to reach out to us on Facebook (https://bby.me/qdj4ck), Twitter/X (https://bby.me/mu1hvp), or Instagram (https://bby.me/hkc4u5). When reaching out via social media, be sure to mention that it's in response to Google Review 92486. Thank you.
Michael M
December 21, 2025
Store was busy. Alot of Employees around to answer your questions. Very friendly staff.
Very friendly and nice helped with our problems thank you
I gave the place five stars because, hey, best buy. It's a shame almost because last I remember best buy was just a sprawling expanse of electronic goodness and stepping in here made me sad. I was still greeted by a friendly face and a few steps in got the overeagerness I always remember them for and was expertly guided to customer service to effortlessly secure my online purchase.
Walking around brought on some nostalgia, but you can see the scars left by the online shopping takeover. A+ and five stars just for the unchanged shopping experience!