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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3417 reviews)
Duane R
October 17, 2026
4 out of 5
help me find what I needed very quickly and check me out very quickly
ya b
October 16, 2026
5 out of 5
Carter is an absolute legend! Unlimited patience and very thorough knowledge of the products I’m very thankful for all of his help! I entered with no knowledge and left with an abundance! It felt less like talking to a salesman and more like a friend I will 100% return to this location and hopefully Carter will be working again!
Dawn P
October 16, 2026
5 out of 5
Ray was fantastic to work with! He was friendly, knowledgeable, and helpful as we chose our new refrigerator and dishwasher. He made the whole process easy and enjoyable. Excellent customer service—we highly recommend Ray!
Aaron M
October 11, 2026
5 out of 5
I worked with a salesperson named Nick, he was very knowledgeable, and very kind in conversation. He helped me navigate all of the televisions on display for the picture quality I was searching for. Nick was super knowledgeable about comparison of different models considering I was looking for an Alexa equipped device. The TV that I chose was not Alexa equipped although Nick was familiar with another third party operating system available on the TV I chose that will work with Alexa for voice control. He also helped me pick out a soundbar that is compatible with the TV I purchased. A very good experience indeed! Thank you Nick!