Best Buy Johnson City

Best Buy Review Normally, I shop at the Best Buy in Concord Mills, so I’m used to a very different experience. What can I say… it’s terrible. 😂 The staff always looks like they’re hanging on for dear life and will actively avoid you if you even hint that you might have a question or need assistance. I’ve never understood why someone would choose a customer service job and then seemingly do everything possible to avoid customers. When you’re spending thousands of dollars, being met with eye rolls, sighs, and the feeling that you’re inconveniencing someone is pretty disheartening. So imagine my surprise when I walked into this Best Buy and was asked four separate times if I needed assistance or had any questions. I was so caught off guard I almost didn’t know how to respond. 😂 “Can I help you find anything?” “I’ll be right over here if you need me.” WHAT?! Then, once I had everything picked out and my order was being placed, the manager came over and actually looked for ways to save me money by combining discounts. WHAT?! I was genuinely blown away. A huge thank-you to Vinny and his manager/supervisor for completely changing my expectations of what a Best Buy experience can be. They were kind, attentive, helpful, and actually seemed like they wanted to help. It sounds simple, but when you’ve become accustomed to poor customer service, being treated well really stands out. Thanks, Vinny, for reminding me that good customer service still exists!

We ordered an $1800 computer and by the time we left it ended up being $2400. Then we have to pick it up and walk it over to the geek squad and leave it for another 2 or 3 days. This could go much smoother if corporate cared about customer service and there was proper communication with employees.

Great Best Buy with friendly and helpful employees!

Paid for a new tv to be picked up in person. This store manager refused to let me take delivery without a trailer to load it on. There was zero communication about this “policy”. I even tried to call the store to discuss pickup but guess what? The store does not take outside calls. So, I drove 45mins there to be refused on something I rightfully own. How anyone believes they have the right to control a product after the customer rightfully owns it is beyond me. If I want to take the tv home and destroy it what is it any of this store’s business. Typical liberal, holier than thou policies. They obviously know more than me and should control me for my own good. Will either be using a different store or different company altogether for all future purchases.