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Best Buy Johnson City
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
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Google Home Experience
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3154 reviews)
Reva H
January 16, 2025
1 out of 5
If I could do zero stars I would absolutely worst customer service ever I placed my order and it said it'll be ready in one hour waited to hours and they swear up and down they don't have it they have no notification on my order called support they told me to wait another hour for my order why the hell would they're webystate one hour for pickup instead of just saying I don't know when your order will be ready this place is a rip off
Chase E
January 12, 2025
1 out of 5
Store is ran by children. Line backed up with one cashier and one guy out shoveling snow. Priorities. Won’t be back.
Response from Best Buy
January 12, 2025
Chase,
Thank you for the review. I understand that your recent experience with Best Buy has not been a good representation of the sort of experience we would hope for you to have.e expectations we have in place.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64670723.
Regards,
^Kristy
Fishing F
January 08, 2025
1 out of 5
Waited for help in appliances. No one showed up. Went and asked for help. After 15 minutes no show and we walked out. Piss poor service.
Response from Best Buy
January 08, 2025
Hi there,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you didn't find the help you needed in our store, which I understand would be disappointing. We'd be happy to discuss this further with you to document this and any other feedback you have, and provide any assistance that you need. To do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64657997.
Thanks,
^Caleb
Jan P
January 06, 2025
3 out of 5
Best Buy seems to be going downhill. Looking for a microwave. The shelves were mostly empty while the overhead stock was full. Can't shop all the way up there. There weren't even very many on display. There was no help to be found. I went across the street to HD and bought one that included military discount.
Response from Best Buy
January 06, 2025
Hello there, Jan!
Thank you for taking the time to reach out on Google with a review. We are committed to offering a wide range of appliance options to suit every need and preference. If in a similar situation to the one you have described, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64649260 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan