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Best Buy Johnson City
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3232 reviews)
Sophia N
July 06, 2025
4 out of 5
Most of the staff was so nice. Nick helped us find everything but unfortunately they didn’t have everything
John S
June 30, 2025
1 out of 5
Will never do business with Best Buy again. I purchased an Apple Watch 10 at the Johnson City, TN location. I was asked to take out a Best Buy rewards card to save $50 on the purchase. The associate told me to return in 2 weeks to allow the rewards to get added on the card so they could apply the $50 to my balance. After 2 weeks I returned and customer service said that it was only for future purchases. The manager on duty said that the return period had expired and there was nothing they could do. I left and called corporate customer service. They said it could be taken care of and gave me the number for the credit card department. I called card services and they said that it was only for future purchases. I would have never taken out the card if it did not apply to this purchase. I will not be doing business with Best Buy ever again. Based on other reviews I have read about this location, their corporate office needs to provide more training on customer service because their manager has none.
Ronan
June 27, 2025
5 out of 5
Nick is the best in the whole store
veron v
June 24, 2025
1 out of 5
God awful experience here I came in politely asking if I could possibly get a refund or a replacement for my pc that’s internal battery died, that I had purchased here and the older woman and the counter was accusing me of stealing it and looked at me with a serious expression and after I looked dumb founded processing why she would be saying that for a couple of minutes she acted like it was a joke, I didn’t get my replacement or refund and left with this horrible experience