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Best Buy Johnson City
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3318 reviews)
Andrew
January 19, 2026
1 out of 5
This place is a joke. Recently bought a $1,000 phone from here and got a $100 gift card for doing so. My wife needs a mini fridge for work so I went by to get her one today with the gift card, and pay the difference. The the 3.3 cubic feet Insignia is on sale for $139.99 and the sale ends today, the 2.7 cubic ft Insignia is $149.99. I'm already surprised the smaller one is more expensive but whatever. The 3.3cu ft one is out stock unless I go to Bristol which is 35-40min away.
I waited 40 minutes and didn't even get so much as a "hello" said to me. When somebody did approach me I voiced my frustrations with lack of attempt to help me from the staff. So I told the associate the conundrum and she gets on her phone, to only tell me that the two she has in stock is the smaller $10 more expensive one and a bigger model that would be another $50. She did offer to order me the bigger one and do pickup tomorrow but I informed her I had to have it today. I politely asked her to give me the $10 discount to price match and Id take it but she refused, and refused to even ask a manager if a little $10 price adjustment could be made. So, I walked. $10 is $10 but it's the principal behind it.
It's either pay $10 more for a smaller unit
OR
Save $10 but either A) not get it today when you need it or B) drive to Bristol and spend the $10 in gas you save on bigger fridge, in addition to taking time out of your schedule that you don't have time to do
Unbelievable
Response from Best Buy
January 19, 2026
We understand the frustration when the item you are looking for is not available at your local store. Our Price Match Guarantee does not allow us to match an item to the price of a different model, so our stores will typically only be able to offer to help order the unit you are looking for, for either delivery or store pickup at a different date, or different location.
You can review the full Price Match Guarantee rules here: https://bby.me/w7jnq0
If you have additional questions, please reach out to us in a private message on Facebook (https://bby.me/21vng2), Twitter/X (https://bby.me/5ozsy2), or Instagram (https://bby.me/22gi96), and mention your Google review, 106661.
Penny S
January 17, 2026
5 out of 5
Great customer service!
Janie W
January 15, 2026
5 out of 5
Excellent assistance with what I needed.
Kerry L
January 13, 2026
5 out of 5
Great price on computers on after Christmas sale.