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Best Buy Johnson City
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3192 reviews)
Josh N
April 13, 2025
5 out of 5
Went in to buy an LG C4 OLED TV 55 inch, but not only did he try to talk me into getting a cheap version, but he basically talked me out of a sale in order to save me money by mentioning that the refreshes are for 2025 are due to come out. Meaning if I bought the C4 in a few weeks to a month, it could possibly be cheaper. So I will 100% be back to make that purchase due to this man’s honesty and kindness!
Jessica D
April 10, 2025
1 out of 5
I have an iPhone 14 Pro under AppleCare+ that needs battery service. I scheduled the service with BestBuy through Apple’s support site. I brought my iPhone in to Best Buy in Johnson City TN, and they didn’t have the battery in stock. They refused to order a battery unless I left my phone WITH THEM for 3-5 days because they apparently order them on consignment (what I was told). I don’t know about you, but most people don’t have a spare phone laying around. The only acceptable thing to do would have been to apologize, offer to order the battery and call me when it came in.
An even better solution would be for Apple to automatically send the battery when battery service is requested through Apple Care.
This was a poor transaction, and my phone still has a poorly performing battery because, obviously, I didn’t leave my phone behind. Even better, there doesn’t seem to be a good way to get this resolved. This is a really poor policy for a store that is Apple Certified. If I could post negative stars, I would.
Response from Best Buy
April 11, 2025
Hi, Jessica,
Discovering that you'd have to be without your device for several days to replace a battery can be disappointing. Our team would be happy to document this feedback and take a look at what options may be possible for your iPhone 14 Pro. To get started, simply send a private message or DM with your full name, phone number, and email address to one of the links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, please mention that you are responding to "Google Review 65031227".
Sincerely,
^Tina
Greg P
April 07, 2025
5 out of 5
Awesome, order was ready and waiting when I arrived, pulled up it was loaded and done in less than 10 mins.
Annie S
March 29, 2025
5 out of 5
Picked up an online order. It was ready much sooner than expected and very quick to pick up at the service desk.