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Best Buy Johnson City
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3198 reviews)
ABI M
April 28, 2025
5 out of 5
Se me hace un buen lugar para comprar las cosas de electrónica
Natalie V
April 20, 2025
1 out of 5
I had a bad experience with the Geek Squad here. I brought in my laptop for a consultation because it crashed while running updates and wouldn’t move past an error screen. The lady at Geek Squad looked at it for maybe 5 minutes, and that’s being generous, before declaring it was definitely an internal hardware issue and the computer would have to be sent off for repairs. She said it would be $90 to ship off and then most likely $300-$400 for repairs. I asked her if there was anything she could try to do to it there as she literally did not even try clicking the dialogue boxes on screen. She said no and pressured me to agree to sending it off. I refused and left expecting to have to buy a new laptop but wanting a second opinion.
Fast forward a day, I bring it home to my mom who has 0 tech background but stubbornly refused to let me spend $500 on repairs. She followed some dialogue boxes from the computer, logged into my Microsoft account on her phone to get a recovery code, manually ran updates, and boom computer is fixed. $0, no internal hardware issues, and took less than an hour. Incredibly disappointed that the Geek Squad could not be bothered to even try looking at the diagnostic code showing on my screen. Will not return.
Response from Best Buy
April 21, 2025
Natalie,
Thank you for the review. I can certainly understand your frustration with a Geek Squad agent not being able to diagnose your computer. I would feel the same , had this happened to me.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 65061655.
Regards,
^Kristy
Kenneth S
April 16, 2025
5 out of 5
Ok
Josh N
April 13, 2025
5 out of 5
Went in to buy an LG C4 OLED TV 55 inch, but not only did he try to talk me into getting a cheap version, but he basically talked me out of a sale in order to save me money by mentioning that the refreshes are for 2025 are due to come out. Meaning if I bought the C4 in a few weeks to a month, it could possibly be cheaper. So I will 100% be back to make that purchase due to this man’s honesty and kindness!