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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3394 reviews)
rick r
August 15, 2026
1 out of 5
We ordered an $1800 computer and by the time we left it ended up being $2400. Then we have to pick it up and walk it over to the geek squad and leave it for another 2 or 3 days. This could go much smoother if corporate cared about customer service and there was proper communication with employees.
Response from Best Buy
August 15, 2026
Good Evening, Rick,
We would love to learn more about the concerns you had regarding your new PC purchasing experience. Please feel free to send us a private message on social media that includes your Google review case ID: #203893.
- Facebook (https://bby.me/Wu61eG)
- Twitter/X (https://bby.me/L9mhQi)
- Instagram (https://bby.me/DjPZjH)
Aiden Y
August 15, 2026
5 out of 5
Great Best Buy with friendly and helpful employees!
Blaine W
August 12, 2026
1 out of 5
Paid for a new tv to be picked up in person. This store manager refused to let me take delivery without a trailer to load it on. There was zero communication about this “policy”. I even tried to call the store to discuss pickup but guess what? The store does not take outside calls. So, I drove 45mins there to be refused on something I rightfully own.
How anyone believes they have the right to control a product after the customer rightfully owns it is beyond me. If I want to take the tv home and destroy it what is it any of this store’s business. Typical liberal, holier than thou policies. They obviously know more than me and should control me for my own good. Will either be using a different store or different company altogether for all future purchases.
Response from Best Buy
August 12, 2026
Hello, Blaine,
Thank you for reaching out to us here. We understand how important an order pick up can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 202427.
Facebook (https://bby.me/KYpvno)
Twitter/X (https://bby.me/5Ot77r)
Instagram (https://bby.me/v4Agkq)
We look forward to assisting you there.
Dwight M
August 12, 2026
4 out of 5
Helpful staff...