Will never do business with Best Buy again. I purchased an Apple Watch 10 at the Johnson City, TN location. I was asked to take out a Best Buy rewards card to save $50 on the purchase. The associate told me to return in 2 weeks to allow the rewards to get added on the card so they could apply the $50 to my balance. After 2 weeks I returned and customer service said that it was only for future purchases. The manager on duty said that the return period had expired and there was nothing they could do. I left and called corporate customer service. They said it could be taken care of and gave me the number for the credit card department. I called card services and they said that it was only for future purchases. I would have never taken out the card if it did not apply to this purchase. I will not be doing business with Best Buy ever again. Based on other reviews I have read about this location, their corporate office needs to provide more training on customer service because their manager has none.
Nick is the best in the whole store
God awful experience here I came in politely asking if I could possibly get a refund or a replacement for my pc that’s internal battery died, that I had purchased here and the older woman and the counter was accusing me of stealing it and looked at me with a serious expression and after I looked dumb founded processing why she would be saying that for a couple of minutes she acted like it was a joke, I didn’t get my replacement or refund and left with this horrible experience
Helpful staff and had what I was looking for.