Bought a screen protector 18 months ago for $60 some dollars and was promised a lifetime warranty. But when it was time to replace my screen protector they didn't have my phone number or email on record 😔
Response from Best Buy
June 23, 2026
Hello, Thomas,
Thank you for reaching out with your feedback. Being asked to pay for a new screen protector when you purchased one with a lifetime warranty would be frustrating, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/9CezYR), Twitter/X (https://bby.me/NME7e1), or Instagram (https://bby.me/a7ln15). Please reference Google Review, #176342.
I browsed ahead to make sure the store had what I needed. Walked in with a pleasant greeter then received the product I was seeking. They helped load it into my vehicle. Very respectful and nice. Thank you
I had a problem with my tablet and took it to the Geek Squad at Best Buy in Johnson City. There was a line so there was a wait. However, when it was my turn, the young man behind the counter was very nice. He explained what he was doing to my tablet and why. Turns out it can't be fixed, but there was no charge and he was very pleasant. He did not rush through his checking of my tablet. I traveled over an hour to get there and I would do it again in the future.
Jackson was a great help today! Definitely will be coming back specifically because of him. Not many people like him left in the world! Thanks again