Best Buy Johnson City

They are absolutely very professional about any kind of questions or needs that you may have. They'll help with anything and everything!!

Easumy to so business with

Most disfunction store ever! Over the last 2 weeks, I have been in the JC location 4 times to ask a question about a product that they would have also installed. My second trip was to come in on the day the "expert" would be there, but no, that 1 person called in sick. Came back a few days later and again the only person in the store had to suddenly leave early. I give up and just place my order online after doing my own research and now go back again just to pick up the product but was denied again. After showing my receipt, the manager holding the product named to me for pick up in hand and standing there for at least 20 mins she could not give it to me b/c they were having a problem with their system. Manager apologized, stated she will try to "get in" first thing in the morning and call me the next day to pick up but surprise, surprise, no call! I end up calling them and after about 10 mins someone finally picks up. He said hello a few times but could not hear me responding, so he hung up. I was calling from a landline so honestly between all the employees walking around in there - none that were apparently knowledgeable enough for auto product installation, to holding my purchase hostage over computer issues, receiving no promised follow up and then getting hung up on... why would I ever trust them to install something for me electronically. I mean, how embarrassing for them to have geek squad and countless blue shirts everywhere, yet I could not be helped. I was extra patient and always nice, but after "6" strikes you are out... I canceled my order online and feel I probably dodged a bullet as this total experience gave me ZERO confidence in their ability to successfully process and install anything!

Awesome staff awesome selection of products Only problem I had is there was no checkout lanes open. Just customer service. Had to wait about 3 mins in line over 1 customer in front of me THEN once I got in front they opened a checkout line. Come on man. I purchased a 90 inch sony T.V. from here and its been the best T.V. I ever purchased. I also purchased the fanciest microwave ever for the cheapest price. So while I did have 1 bad experience... I still think its an awesome store to shop at. I feel like they are a bit understaffed tho.