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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3410 reviews)
Barbara T
October 08, 2026
1 out of 5
I went to the store to purchase an unlocked phone. The one I chose had a price tag that said $199.99 and the agent that assisted me with it confirmed that it was on sale for $50 off. After I got home, went through all the trouble of activating it with my carrier and over an hour of set up, I realized that I had been charged $249.99. I tried to call customer service and they told me the phone on my receipt was on sale for $249.99 including a $50 discount from $299.99. They gave me the wrong phone and told me I would have to take it back to the store to have them resolve the issue. I made it clear that I shouldn't have to go through all the trouble of factory resetting the phone and use up my gas to go back to the store to exchange something that was their mistake. I tried to call back and ask for the store manager and was transferred to customer care again and told that I would have to go back to the store if I wanted anything done about it. The second agent I spoke to was rude and I am thoroughly disgusted with Best Buy. If I could give them zero stars I would.
Response from Best Buy
October 08, 2026
Hello Barbara,
Thank you for reaching out to us to share your experience. After taking the time to activate and set up your phone, I can understand how concerning it was to discover that the device you received, and the amount charged didn't align with what you expected. I also understand your concerns about being asked to return to the store and still without a resolution. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 232485.
Facebook ( https://bby.me/nGIzd7)
X ( https://bby.me/71qMd4)
Instagram ( https://bby.me/1g4L4P)
Cassius C
October 07, 2026
5 out of 5
I needed a new desktop and didn't want to build it. Walked in with a budget, met a guy, bought a computer. Employees are genuine, friendly, and reasonable. Didn't try to upsell me on anything other than the corporately mandated store-card, but that's everywhere. About a week in and the computer works great, exactly what I wanted and expected.
Trista G
October 06, 2026
5 out of 5
Return was easy
David B
September 29, 2026
1 out of 5
So my daughter bought a LG washer and dryer worked for a week and a half it quit working Best Buy uses outside source for repairs so they sent out a service person that person has to order part which is gonna take another week or two. We’re going on a week and a half without a washer and the Best Buy store won’t even answer the phone we’re talking to somebody in the Philippines. They’re trying to help us get this fixed. In the meantime we have to go to a public laundromat to get our clothes washed after we just bought a brand new washer and dryer so I would say Best Buy has the worst customer service I’ve ever seen in Tennessee. personally, I would not buy anything from Best Buy. You go to Sam’s Club, Walmart Lowe’s Home Depot you’ll get much better service.
Response from Best Buy
September 29, 2026
We understand the frustration when something goes wrong with a new appliance purchase. For assistance, please have your daughter reach out to us in a private message on Facebook (https://bby.me/jnqoVr), Twitter/X (https://bby.me/UMPVLH), or Instagram (https://bby.me/LagKQm), and mention your Google review, 228145.