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Best Buy Johnson City
Services Offered
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3257 reviews)
scott
August 27, 2025
1 out of 5
I had an appointment to get a device fixed here and everything. I drove all the way down from NC, an hour and a half, because this was the closest approved service center for me under my device’s warranty. Then I was turned away because they said they didn’t have enough time to fit me in. Told me to come back the next day. Why did you all give me the appointment then? Now I’m having to miss my classes to go back down here and spend six hours total with round trips just to get this done. I’m not faulting the tech because clearly he was being overworked but come on people, do better.
Response from Best Buy
August 28, 2025
Hello,
Thanks for reaching out and leaving a review. Having to reschedule a repair is never great news, so I can understand your disappointment. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/n70cpf), Twitter/X (https://bby.me/9oxqtd), or Instagram (https://bby.me/p76jss). Please reference Google Review #35836.
Regards,
^ Aaron
Mark M
August 23, 2025
5 out of 5
Friendly staff with timely advice
Bruce G
August 22, 2025
4 out of 5
Bought the nicest tv i have ever had, hope I will be pleased,
Hunter S
August 18, 2025
1 out of 5
I've walked in so many times to them scamming old people the worst was this older lady wanted a big bluetooth speaker sound bar combo for her TV this dude tried to sell her the Samsung soundbar ( most expensive one she didn't need ) and a Bluetooth converter witch was to top the cake because most of the Samsung soundbars have Bluetooth built in
Response from Best Buy
August 18, 2025
Thank you for sharing your feedback regarding your experience during your visit to one of our stores, Hunter. What you've mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this addressed.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/8s7a0o), X/Twitter (https://bby.me/wboez5) or Facebook (https://bby.me/jnyoua) via private message with the full details of what took place. Also add Google Review 31104. We look forward to hearing from you.
Sincerely,
^Deysha