Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3368 reviews)
Austin C
May 29, 2026
5 out of 5
Jackson was a great help today! Definitely will be coming back specifically because of him. Not many people like him left in the world! Thanks again
Oscar B
May 26, 2026
1 out of 5
Absolutely horrendous AI answer machine that hangs up on you when you call in !!
Response from Best Buy
May 26, 2026
Good Afternoon, Oscar,
We understand how you are feeling after having issues with connecting to the support team you needed when you called in. We would be happy to review this further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #157391.
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Lori C
May 21, 2026
1 out of 5
The customer service is terrible!!!!! When calling you only get someone in a foreign country that doesn't speak proper English even though I am returning a call from local Johnson City Tn store. I will take my American money to a locally owned company. If you support AI and foreign companies this is the company to support.
Michael G
May 17, 2026
5 out of 5
Great place to shop, friendly staff, and great product selection.