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Best Buy Johnson City
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3349 reviews)
Cassandra V
April 11, 2026
5 out of 5
Came in looking for help with trying to transfer photos from a phone with a broken screen to my new phone. Chris took a lot of time to help me. The touch sensors still worked, but the screen wouldnt light up making it impossible to actually do anything on it. So, he took the time to plug my phone into one of the computers so we could see the screen and try to get the smart switch to work. He then helped me get my pictures backed up and went into detail about how the setup he used in the store worked so I could finish the back up process at home. He was a huge help to me in a very stressful situation when I thought I'd lose thousands of pictures. Thank you again Chris!
Alexander P
April 09, 2026
5 out of 5
The only store I was able to find a replacement screen protector for my Samsung Galaxy s23 Ultra, they have a vast variety of tech to suit your needs, and the staff seem pretty well informed and ready to help you find what you are looking for.
greg c
April 06, 2026
1 out of 5
I purchased apple Home pod and other items and it work so well I wanted to expand it throughout my home I needed to ask a question but you can’t speak with anyone except an AI that is garbage then when I finally spoke with someone it transferred my to some way away place and they couldn’t help said I need to speak with the Johnson City store which no one can speak. So I’m packing this great system up and getting my money back and going with another company that actually wants to make the sales. I am now so happy I didn’t purchase my new entertainment system with this home pod. YOUR AI SUCKS !!!!!! You are a technology company that can’t control the technology. Very sad. My advice is don’t go to Best Buy but does make me understand the very few customers in the store. Bad service took down United Telephone, Direct TV , sears and many more.
Response from Best Buy
April 07, 2026
Hello,
Thank you for sharing your feedback with us. We understand having additional questions after your purchase that you wanted to have answered by your local store, but not being able to reach someone, isn't ideal. We'd be happy to see how we can assist.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/mPqz10), Twitter/X (https://bby.me/1gsbCR), or Instagram (https://bby.me/sjB8ae), and refer to your "Google review #139194" in your message.
Bill S
March 24, 2026
1 out of 5
Doesn't open until 10