Best Buy Johnson City

Women’s restroom was filthy, one stall had blood all over the toilet seat and the floor. During a trade in visit a female employee collected my personal information (this includes my driver’s license and phone number). I was asked to sign on a digital pad before receiving a trade in valuation that was $72 lower than the amount quoted over the phone. I declined the offer and the employee seemed happy enough to not have to bother with the possible work load. She packed up our item, handed it back and we left the store. Later on, I discovered my driver’s license was missing. When I contacted Best Buy’s phone number after having provided my name the representative who was abroad, he stated that a local staff member would call within 24 hours to confirm whether the license had been left behind. That being a long wait for a phone call, we returned to the location. Three employees questioned my purpose. One staff member searched the back area confused, suggesting a lack of established procedure for items left behind. The employee who initially collected my license approached me and asked if I was there to pick up my driver’s license. She went to the back with the other employee who was already searching for a while. I apologize to a male employee for my frustration at the counter and then why was it taking the two female employees so long… he suggested they were likely just talking in the back room. When he checked they suddenly found my driver’s license. Despite being the only person asking about it, I still had to verify my name. Might have been the only thing handled correctly. Although my complete contact details were collected, including the phone number that I provided twice, the store did not notify me that my drivers license was not returned back to me. I was instead provided a weak excuse about them not being able to retrieve account information to receive a phone call. Yet, calling the Best Buy contact line and providing my name allowed them to locate my account. If unable to retrieve my account in store why gather my details at all? Useless.

Very nice and helpful people

Kind, swift service.

Having a horrible time with my computer. Stopped in today and spoke with Carter. I have to say that he was fabulous. He answered all my questions. He was honest with me and he helped me make knowledgeable decisions! Hey Carter… Best of luck this semester… Godspeed and go Bucs!