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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Johnson City
How do I check product availability at the Johnson City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnson City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnson City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3384 reviews)
Christy S
July 25, 2026
1 out of 5
Out of all the covers for phones and tablets they had, they didn't have a single one we could use for our new purchases of both.
Response from Best Buy
July 25, 2026
Thanks for sharing this review. We hate to hear we didn't have what you were looking for, which we understand can be disappointing. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/e3R5Na), Twitter/X (https://bby.me/BI3pvp), or Instagram (https://bby.me/y6X4Yt). Please include the Google Review reference number #193176 when reaching out.
Smith R
July 23, 2026
5 out of 5
Seth was a really helpful to answer my questions and help me find the right laptop.
Mykel M
July 18, 2026
1 out of 5
Visited Best Buy in JC to check on possibly picking up an order early instead of having it delivered to my house and I was told "You can pick it up at Best Buy in Bristol. They have it in-store". So I went to Bristol Best Buy only to be told "We don't have that available in store". 🤦♀️
I knew I shouldn't have believed something that sounded too good be true, hahaha. Now I completely understand why the Best Buy in Bristol downsized and why I try NOT to shop there......but TV was on sale. Now I question whether it was worth it???
Shop there at your own risk🤣🤣🤣
Response from Best Buy
July 18, 2026
Hey there, Mykel,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##189857
Marcia D
July 17, 2026
5 out of 5
Good