I do not have a problem with the store, or the people who work there. My issue is with Best buy switching to AI phone calls. I wanted to talk to an actual person in the store, but the AI agent would not let me. "Our best buy team focuses more on talking to customers in person." I feel like that is wrong.
Response from Best Buy
November 04, 2026
Hello, Jake,
We appreciate you taking the time to share you feedback. Getting answers to your Best Buy questions should be simple, so we can understand your concern. We'd be happy to assist you with any questions you might have. Please connect with us through social media. You can find us on Facebook (https://bby.me/nZjdVg), Twitter/X (https://bby.me/iy0CLn), or Instagram (https://bby.me/KDNolU). Please reference Google Review, #248495.
I'm just not a fan of Best Buy. I was looking for a printer, no offer of help from anyone, the shelves were not stocked, I left and later found exactly what I was looking for at Sam's Club.
Response from Best Buy
November 04, 2026
Hello, Cathy,
We appreciate you taking the time to share your feedback. Finding assistance with a purchase should be simple at Best Buy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/6ELnXA), Twitter/X (https://bby.me/hD9qJ6), or Instagram (https://bby.me/9APpub). Please reference Google Review, #248217.
help me find what I needed very quickly and check me out very quickly
Carter is an absolute legend! Unlimited patience and very thorough knowledge of the products I’m very thankful for all of his help! I entered with no knowledge and left with an abundance! It felt less like talking to a salesman and more like a friend I will 100% return to this location and hopefully Carter will be working again!