Best Buy Johnson City

They only have one set of home audio towers to demo and the audio quality of the samples is bad. Can't buy expensive speakers if you can't try them first. For home audio this place is a literal joke

Liked how they had deals on open box items.

Johnson City store staff were very helpful & courteous!

Ordered an open box laptop that was local pickup only and rated as good, which online is described as “may be missing non-essential parts.” Tried calling the store several times to validate the condition before making the 2-hour drive to pick it up-no possible way to get past the AI answering service to actually speak to someone in the store. Decided to risk it anyway. Arrived to pick it up and no box (ok), no power supply ( I would call that an essential accessory), and 1-yr manufacturer’s warranty that was expired. Manager could have cared less. Would not provide a power supply ($60), offered to sell me a $279 warranty and told me I could “fill out a survey online” and let Best Buy know I was not happy. He also confirmed there is no possible way to call and reach a local employee at the store. By the time I paid for all of that, would have been more expensive than a new one. Best But online-complete misrepresentation of laptop condition, store manager who could care less, call center AI agent that is useless and designed to not ever allow you to speak to a person in the store-poor job all around. The checkout clerk was polite, though.