Best Buy Knoxville

Easy to get to, and they had what I was looking for.

Customer service is not good. Employees on their cellular phones. The store was quite warm.

Bought a Carpet Shampooer

I stopped in yesterday to buy a new cell phone. 2 Motorola phones were on clearance one for 129.00 and the other was 159.00. I had to go to the cashier to find someone to help me. The heavyset salesman was clearly upset that he had to help me and was not helpful. I wanted to purchase the more expensive phone only to be told it was sold out. I asked to buy the display only to be told no. The female manager said the phone was a dummy and not for sale. It clearly was a real phone and will be sold as open box. I won't be back to this location. I wonder why the 2nd location in Knoxville closed? If customer service was this poor at that location it doesn't surprise me. Businesses and employees seem to forget that without customers you have no paycheck! The phones are already over priced at Best Buy compared to everywhere else anyway. I ended up purchasing elsewhere. Good luck making a purchase at this store. They love to hang on to the merch and keep it for themselves. 5 stars for the young man who was the cashier.