Best Buy Knoxville

Went into the store to buy a new computer. Decided on an iBuyPower tower that cost $1,500. Was sold the yearly geek squad for $200, because I was told it came with lots of benefits, including 24/7 help from geek squad. Not even 4 months later and my computer stops working. I call them, and get told that I will have to bring it in to get it looked at. So I drive over an hour to bring it in. As soon as I go to check it in, the person helping me says that my CPU is KNOWN to be giving people problems. That they themselves had to replace the exact same one, in their computer. Geek squad then calls me days later to tell me they think it is my SSD, and that I will need to buy a new one. I asked if I could simply just return the computer and was told no. So I give in and say I will buy a new SSD. For them to call me back and say it is not my SSD, but my CPU.... And that they would recommend me paying the $100 deposit to mail it off and have the part replaced for free. And that it will "only take 2-4 weeks"... And when asked why I should have to pay more money, and now have to wait up to a month to get my computer back, why I can't just trade it out or return it, since I have only had it for 4 months. I was told that mailing it off was my only option. At this point it has been two weeks since they have had my computer, I have tried calling anyone I could to see if they could help me. I even called iBuyPower and they sent me an email asking best buy to just refund me as if I sent it to them, it would take well over the one month quoted to fix it. Still, no refund offered. So I give in and drive down to the store, pay the $108 fee to mail it off. Only for the next day, to receive an email and text saying my computer is ready for pick up. Confused I called trying to get a hold of geek squad (you know, the ones I paid $200 to be able to talk to), to be told I CAN NOT be transferred to them to talk to them. That according to their records, my computer can't be fixed. And that my only options now are to wait for them to call me (still waiting) or to drive all the way back to the store. So now I feel like I was just ripped off $108 for them to never even mail my computer off. I am in $2,000 for this computer (not including the two expensive monitors, and head phones I got from them on the same first visit). And I have nothing to show for it. If I can get a response or a refund for the tower. Then I might take this down or change it. But as of now, I have no reason to recommend ever buying from here. If you have problems, you will never get to speak to someone in the store, unless you drive all the way back. And if you are sold a computer that their OWN employees are saying have bad parts in it, they won't do anything to make it right.

They rip you off with membership and the geek squad tears your property and refuses to replace your property

Best Buy has great customer service

I had a horrible experience shopping here. One of the agents sold me a faulty apple pen, I went back to the store 3 hours later and showed the pen. I was refused a refund claiming apple does not make faulty pens, and it was preserved in the box. I was not giving a refund, and had to buy a new one. I honestly think this was horrible customer service, lost $80.