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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5507 reviews)
Lindsey S
August 07, 2026
5 out of 5
Great support staff
Connerbdub33
August 06, 2026
3 out of 5
I went to Best Buy yesterday to return an item and I was very disappointed in the service I received. A "manager" was called in for the circumstance and he comes walking out with a floss pick in his mouth and continued to chew on it as we stood there talking to him. I hate leaving negative reviews but c'mon!
Response from Best Buy
August 06, 2026
Hello, Thank you for your review. It can be frustrating when you don't have the experience you were hoping for, so we understand being disappointed at your interaction with the manager. If you'd like to formally document your review, please send a private message to us on social media. Please include Google Review 199278 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Stinger .
August 01, 2026
5 out of 5
Great place to shop at
B A
July 30, 2026
1 out of 5
I would give zero stars if there was an option. I've been dealing with BB for almost a month now to obtain a backordered item. This company has fallen in the deep pits on customer service. Forced to call one number, deal with AI, some reps hardly speak English, promise delivery, notify of upcoming deliver and then the date changes. Shop at your own risk! They lost my business !

About Best Buy Knoxville

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