Best Buy Knoxville

I stopped by Best Buy in Knoxville with equipment I needed help with and possibly repaired. I saw three Geek Squad employees sitting at the tables with no customers being helped. When I approached, I was told that if I had more than one question I needed to make an appointment. I explained that I simply wanted to ask a few questions before deciding whether to leave my equipment. Instead of helping, I was basically turned away and told to make an appointment. If three employees are sitting there with no customers, I don't understand why someone can't take a few minutes to answer a customer's questions. Customer service shouldn't feel like an inconvenience. Very disappointing experience. I tried to call in to speak yo a manager cant get through all associates busy. I was just there they are not all busy Sure has changed used to be a great place

I stopped by Best Buy in Knoxville with equipment I needed help with and possibly repaired. I saw three Geek Squad employees sitting at the tables with no customers being helped. When I approached, I was told that if I had more than one item, I needed to make an appointment. I explained that I simply wanted to ask a few questions before deciding whether to leave my equipment. Instead of helping, I was basically turned away and told to make an appointment. If three employees are sitting there with no customers, I don't understand why someone can't take a few minutes to answer a customer's questions. Customer service shouldn't feel like an inconvenience. Very disappointing experience.If you want, I can also make it **even shorter and more biting** so it really stands out on Google.

Went and got an aux to type c adapter. Clearly as you can see I went for a 4 pole aux male end, 3 band, that should allow microphone input to a device (necessary for the application), what I got was the TRS 2 band aux plug. Let's play the price is right real quick. I would have said about $10, if you would have said $20 you win. $26 for this absolute rip off of time to find this cord (which apparently doesn't exist except for on paper and in pictures). I've looked everywhere, far and wide and guess what, Best Buy let me down for the 3rd time. I got two other items on-line from them. Both of them were the same kind of problems being the wrong things. Not only that, but they sent me the first package smashed to all heck. A foot cubed box for a little cord, where the box was completely compromised. Never, buy from this place online or in store. They just can't get it right from one end to the other. Take the $50 I spent overall, I don't care. Just as long as I don't rely on you again I am good.

We purchased a washer and dryer from Best Buy. The person who sold us this washer and dryer tower was very nice but was very vague on explaining what to do after the purchase. We thought that was normal. He must have entered the wrong address, he said that the card would be shipped to us within 45 days. We went to Best Buy to see what was going on that's when they told us the news. We were 3 days late. No emails, no mail, no anything. No one seems to know how to work their own system to payment system. Really need some training in the appliance department.