I would not buy appliances from Best Buy. My experience was terrible I took off work for a delivery date and approximate time to receive my order. When I never received my appliance or any phone calls. I called the Knoxville store and spoke with someone from a different country who had broken English and spent 2 hours on the phone. During the two hours I was disconnected at least 4 times and had to start all over again. On my final call I just requested a refund. It’s going to take 7 days or longer to receive my money back. The overall experience was terrible and I’d rather spend a few extra dollars to deal with a local company.
Brittany H
August 05, 2025
Worst experience ever. Will definitely be closing this credit card and will purchase all appliances and tvs elsewhere! Avoid at all costs or you will be dealing with something as simple as 2 new TVs for OVER 3 months!!
Response from Best Buy
August 05, 2025
Thank you for taking the time to leave us a review here on Google. I also like to know that my orders will be successfully delivered during the timeframe indicated when the order was placed. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #24953".
Regards,
^ Josh
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Excellent service and prices
Best customer service I’ve had in a very long time. Alec came over and helped me find what I was looking for. Didn’t even have to ask for help, he found me. Those are the kind of ppl you don’t forget about when deciding to choose where to purchase something. Above and beyond, felt lighter leaving than I did when I came in. If there were 10 stars I would have selected that!