Online customer service is very bad.
We were able to pick up the Ethernet hub we ordered online in just a couple of minutes. Employees were nice and helpful. We unfortunately did not find another item we needed (kvm switch) but I suppose expecting best buy to carry that is a bit of a stretch
Purchased a new Samsung Galaxy tablet. Transferred all my data and apps but tablet wouldn't charge. Returned to Best Buy and they wanted $40 to remove information and transfer to new tablet. Wouldn't let me transfer in store so I lost all data and their response was sorry this is a Samsung problem.
Response from Best Buy
January 30, 2026
Hello, Brenda.
Thank you for your review. Losing the data from your tablet is understandably disappointing. We would like to follow up and learn more about this experience and make sure it is addressed and documented. Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/gmzdpc)
- Twitter/X (https://bby.me/2nldau)
- Instagram (https://bby.me/o3h1o4)
When reaching out, please reference your Google Review 110955.
Mallory J
January 30, 2026
Our visit went well, nothing to get excited about .I felt like everything was seriously overpriced, but the employees were helpful, although they weren't very knowledgeable. The store & parking lot were clean.