Best Buy Knoxville

Large, clean, wide selection, and filled with helpful employees!

I bought my ASUS ROG laptop from this Best Buy and had to have the keyboard replaced after maybe 18 months. Unfortunately, when "repairing" my laptop, they managed to create two new problems: my keyboard LEDs no longer work, and my speakers often malfunction and sound like they're heavily muffled, underwater, or something, until I restart, something that never happened before the keyboard replacement. I could probably bring it back to be fixed, but then I'm without a computer for 2 more weeks while they fix the problems they created. I think I'll just be taking my devices somewhere else for maintenance, next time.

I purchased a big-ticket item from the Knoxville store and paid for delivery and setup. On the scheduled delivery day, my order was suddenly cancelled. The online tracker showed the driver at the wrong location, even though the address displayed was correct. When I called customer service, the first representative explained that a truck had broken down, which I understood. I was then transferred to another representative, who told me the driver reported an incorrect address. She verified that the address on file was accurate. She also said the driver claimed he attempted to call me, which he did—but when I returned the call about ten minutes later (three attempts), there was no answer. Soon after, the tracker stopped updating and I was told I would need to reschedule. When I tried to reschedule, the earliest available date was a full week later. I had planned to purchase two additional big-ticket items from Best Buy, but after this experience, I’m reconsidering due to the poor customer service

We went in to look at cameras. We chose one. Matthew did a great job of waiting on us and answering any questions we had.