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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5541 reviews)
Nathaniel S
September 06, 2026
5 out of 5
It's a big box chain, but the people who were there were doing their best to keep it real.
Just C
September 05, 2026
5 out of 5
They brought my package out within 5 minutes of my arrival.
Mark B
September 01, 2026
2 out of 5
My wife went inside and had to buy a electrical charge cord for her computer, and there were employees just standing around doing totally NOTHING AT ALL! There were several, more than customers, JUST LAZY & UNSCHOOLED on the products!
Response from Best Buy
September 01, 2026
Hello! Thank you for your review. We appreciate the feedback you've shared regarding your experience, and aim to create a more positive one in the future. To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/yWB31R, Instagram: https://bby.me/GVPPX3, or Twitter/X: https://bby.me/QjyZQZ and reference Google review 216433 in the details you provide.
Surreal I
August 20, 2026
4 out of 5
Update: I went to them with the unsanitary watch and pictures in hand today. The situation was rectified in a manner of minutes. I was given a replacement and an assurance that there would be a serious conversation with the in house GS about sanitation and proper handling of merchandise before it is sent for sale. The customer service rep and manager were very professional about the whole ordeal. Of Which I appreciate.
Response from Best Buy
August 21, 2026
Hello, We appreciate you taking the time to write us regarding your open-box purchase. We understand it can be frustrating to make a purchase and then notice something is not right. We’d like to get this looked into further for you. Please write us through our social media channels on Instagram (https://bby.me/Erq6wF), X/Twitter (https://bby.me/qdc57C) or Facebook (https://www. https://bby.me/o9LKqV) with the details of your situation. Also add Google Review 207160. We look forward to hearing from you.

About Best Buy Knoxville

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