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Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5262 reviews)
Art G
November 20, 2025
5 out of 5
Great price and welcoming customer service.
Alexander
November 20, 2025
5 out of 5
The staff there are genuinely caring and helpful. I had to do a return because the product was faulty. I felt terrible about it, but they were reassuring and understanding. Amazing service. This is why I always choose bestbuy over amazon.
Matthew S
November 19, 2025
1 out of 5
Ordered a Samsung vented all in one washer/dryer. Was given a 4 day delivery, when they got here to deliver the unit was broken on the truck and they told us they couldn’t install. We would get a call to schedule expedited delivery. When we were called they told us another 5 days to replace. I explained I have 8 children and can’t go without a unit over a week. They basically said “so”.
When I attempted to actually call the store to speak with someone local there was ZERO way to speak with someone local. The AI will send EVERY CALL to customer service who works from home….in another hemisphere.
Beyond disappointing from a company I’ve done business with for years. Shame. I shall cancel my $2100 purchase and find a better company.
Response from Best Buy
November 20, 2025
Hello, Matthew,
Thank you for taking the time to reach out to us here. We understand how important a major appliance can be for us, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 71679.
Facebook (https://bby.me/ple0vi)
Twitter/X (https://bby.me/sn0y18)
Instagram (https://bby.me/grpzl1)
We look forward to assisting you there.
Ronald D
November 19, 2025
5 out of 5
I had technical problems with my all-in-one desktop computer. The geek squad technician, Morgan, was very professional and worked with my computer right away.
She asked questions about the problems I was having and started to diagnose the computer right away. Within fifteen minutes she had solved the problem. She is a credit to Best Buy and the Geek Squad team.