Best Buy Knoxville

Update: I went to them with the unsanitary watch and pictures in hand today. The situation was rectified in a manner of minutes. I was given a replacement and an assurance that there would be a serious conversation with the in house GS about sanitation and proper handling of merchandise before it is sent for sale. The customer service rep and manager were very professional about the whole ordeal. Of Which I appreciate.

Worst company ever. Two deliveries promised and both times “problems and mistake were made” and the deliveries were a no show. I am fridge-less since more than a month now, where is my fridge???? How can you lack professionalism so much, Best Buy ??? Are your clients a joke to you? Twice I was home for 6 hours waiting for a fridge and twice no one called me to tell that it wasn’t happening. Also, I have a job how many off days or WFH you want me to take to wait for a ghost fridge? Are paying me back for those days? It is in the 100F in Knoxville, what do you want me to do with the food? Why even promise delivery days if you cannot even guarantee them?

Turns out you can't call the store directly. Apparently no one can call the store directly, even if you're trying to find out if you accidentally left something at their store and you were trying to check before they close.

Staff was very helpful.