Best Buy Knoxville

Purchased a Open Box "excellent" condition Lenovo Legion Go was hoping it would truly be excellent. I arrived very very dirty all the buttons had sticky fluids around the buttons, bottom of device was scratched and the whole item was covered in some sort of food grease. Realized that Best Buy offer 60 day returns so some one has used said item for possibly up to 6-7 weeks. Called best buy they said to drive to them and they would exchange, drove 1:45 minutes to get there for them to state they didnt have another and that I would have to pay $200 to get a brand new one or just return the other.... Just returned my money and decided to use better vendors, dont recommend doing business with a place that accept returns from their subbed customers....

I bought a Brand new Samsung Art TV and had it installed by Best Buy and I am a Geek Squad Total member, not sure what I am paying for with that! They installed the TV in December and here we are in March and my sound bar not longer works (only get sound from the TV). I called to get GEEK Squad back out here to resolve the issue and I can't ever talk to anyone in the Knoxville store, I get a central call service. I get foreigners that tell me I am 8 days outside of the 90 day period and now I have to pay another $249 for them to come out and fix the problem I already paid for. I am not bashing the the Knoxville store, I am slamming the corporate structure and process which is ridiculous. I'll drive to the store tomorrow to try and get this resolved (which is a huge inconvenience), but this is one reason I won't be shopping Best Buy as the Geek Squad service is in the toilet!

I placed an order today for a television to be delivered and set up. I have had Geek Squad for years and have been pleased with their service. I was told there would be a charge of $179.99 for the set up even though I am a Member. I placed the order. When I got home I received an email stating the order had been canceled (no reason). I called customer service and was connected to a person that I could not understand and she had no clue as to how to handle this issue. I finally had to call again to try to connect with someone who could help. The person I spoke with said the store had misquoted my installation fee and that it would be $199. This is a ridiculous amount to pay since I am a Geek Squad Member already and the whole experience was not good. I doubt I will purchase anything again there. Plus, this was not the reason my original order was canceled.

Wanted to buy a laptop but I stood around them for almost 45 minutes and employees walked by me like I wasn't even standing there 🙃