Best Buy Knoxville

Staff was very helpful.

They have a lot of tech but it tends to be crowded. Don't forgot items ñ.

Yesterday (08/14), I visited our local Best Buy to pre-order the Google Pixel 11 Pro using a promotional coupon I received from Best Buy. When I arrived, I was initially helped by a Verizon mobile representative, who told me the coupon could not be used in the way Best Buy’s website had instructed and repeatedly insisted, “No, it can’t be done that way,” even after I spent about twenty-five minutes explaining the process I had been advised to follow. Frustrated, I asked to speak with a manager, and that’s when two incredibly helpful Best Buy employees, Cody and Matt B., stepped in. These guys were truly phenomenal—patient, professional, and determined to help. Despite running into what seemed like every possible issue with the Best Buy computer systems, they stayed with it, did the necessary research, and ultimately confirmed that my pre-order had gone through successfully. “Thank you” simply isn’t enough for the level of service Cody and Matt provided. They absolutely deserve recognition (and a raise!) for going above and beyond. If you’re dealing with mobile at Best Buy and you’re not planning to do anything with AT&T or Verizon, I strongly recommend seeking out one of the Best Buy blue shirt representatives like Cody and Matt B. — they made all the difference.

Great service