Best Buy Knoxville

DON’T PLACE AN ONLINE ORDER WITH BB IF YOU NEED YOUR ORDER TO BE DELIVERED!!! So I have an Airbnb in Gatlinburg TN and I am 4 hours away and I had my 65” Fire tv go out on me. I ordered online Thursday night (7/30/26) to be delivered the following Monday, installed and set up, etc. When you order online it tells you the time frame and it also says ”you can track your delivery”…well not so much! Since I was not there when they were to deliver the new TV I arranged for a friend to go and sit and wait so someone was available to open the door so they could do their job. The time originally said 7am-7pm, it later changed to 4pm-7pm. My friend was there sitting until 7:25 and no one showed, no one called, no one emailed me, no one did NADA!!!! DO YOU THINK THEY WOULD CALL ME THE NEXT DAY??? NOPE ABSOLUTELY NOT! I will never do business with Best Buy again! And don’t try and call the physical store because they only have a call center that doesn’t know how to track anything or help with anything. I later found out that they don’t even have phones inside the store to receive calls. Throughout the day I probably spent upwards of 3 hours on hold with foreigners that I could barely understand when it was going to be delivered. They couldn’t even get confirmation from the GEEK SQUAD their location and delivery time. And yes I cancelled the order! Now I’m driving days later to replace the TV myself because evidently they don’t give a crap about their customers or their customer service! Never Again! I’m a business person and you would think a large company such as Best Buy would have their act together and not treat people like this!

Great salesmanship at this location

Just got out of the place. That's the only one in Knoxville we met Malik who was very supportive and was very dedicated to make sure we got what we wanted and he helped install it for us. It's not usual that you get people that are the courteous. In general, best buy is a good place. Most of the staff are good but Malik was exceptional....

I will never buy another appliance or item from Best Buy that I do not install myself. The workers they sent where horrible. The first dishwasher leaked immediately but they did not bother to notice. The store was absolutely no help and said that they would not even attempt to address the leak until the ticket was complete. Then it was very difficult to get the replacement and have installation scheduled. The workers left the defective unit sitting in the middle of the kitchen full of water. It spilled everywhere when my wife and daughter moved it. The workers did not adjust the legs leaving a large gap between the top of the washer and the bottom of the counter. This was a miserable experience that took over two weeks to rectify and only then was the work done to a barely functional level.