Came in to buy Xbox X. No one came to help, found one and went to checkout. No one was at checkout so stood around making eye contact with store greeter and customer service. Still no help, finally put it in counter and walked out only to be told I could buy on app and walk out....what's the point of walking in if there is no help and I have to use another dam app when im standing right there in store.
Response from Best Buy
April 15, 2026
Hello.
This is far from the in store experience we want you to experience and we appreciate you taking the time to bring it to our attention.
We would be happy to document your experience as well as assist if needed. Please feel free to reach out to us via Facebook (https://bby.me/nvVPHs), Twitter/X (https://bby.me/V4adA3), or Instagram (https://bby.me/jiHiQc). When reaching out via social media, be sure to mention that it's in response to Google Review number 141987.
Thank you.
You can't get no one on phone
Geek Squad has been extremely helpful. Great support and efficiency handles the issues. Thank you!
Worst service ever in this store I’m a collector for cards and I usually get them but whenever I come in this store they are just plain out rude and disrespectful to everyone even normal people and they have the slowest service of all time because now they have to wait forever for 1 thing or just their nobody there