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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5233 reviews)
Jim F
October 27, 2025
5 out of 5
This is for online experience with this store and with Geek Squad at this store only, not for the store itself. I bought a LG OLED TV online from this store, without going to the store, and requested full service (install, protection, etc.). The guys who installed were very helpful. They took down our older TV from the wall mount, put it on the stand mount I had for it, and installed the new TV on the wall mount. They got the existing sound bar and internet connection all set up and all the apps installed that I wanted. Full service install, very helpful. The TV is what I have been researching and wanted, and I did not want to take the risk of transport myself, knowing OLED TVs can be sensitive to bad handling. This service from this team was well done and I would do it again if needed.
Thomas t
October 26, 2025
2 out of 5
Was well organized. Well stocked, but the visit service is awful.
Response from Best Buy
October 27, 2025
Good Morning, Thomas,
We certainly understand how you are feeling after not getting the help you needed when shopping with us. We would love to learn more about this situation, as we work to better assist you. Feel free to contact our team by sending us a private message on social media, so we can partner you with a specialist.
- Facebook (https://bby.me/4zk03x)
- Twitter/X (https://bby.me/qcbgd1)
- Instagram (https://bby.me/dux4s3)
Dargie A
October 24, 2025
5 out of 5
We LOVE Frozen Head. We've made so many wonderful memories...4 generations.
A. H
October 23, 2025
1 out of 5
For a technology store they have a really junky phone tree! Called 3 times and got no where!
Response from Best Buy
October 23, 2025
Good Afternoon,
We certainly understand how you are feeling after not getting the assistance you needed when you called in. We would be happy to partner with you and work to assist you. Please feel free to send our team a private message on social media, so we can connect you with a specialist.
- Facebook (https://bby.me/2tb9zk)
- Twitter/X (https://bby.me/zx5y5k)
- Instagram (https://bby.me/drmjaq)