Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5105 reviews)
Aaron B
July 06, 2025
4 out of 5
We got great help here. There just a small inventory problem on the item we wanted---the inventory said 2 but when we got there, there weren't any. The staff was VERY apologetic and they were able to deliver the item to our house the next working day!
Alison M
July 04, 2025
5 out of 5
Review is purely on the customer service we received from Shaun! He was thorough & knowledgeable while purchasing a new laptop. Made sure we knew all the details, deals and options. Also booked us a geek squad appointment right away to set up our new laptop and helped us make sure our Tv we purchased from Best Buy recently was also protected. Thanks Shaun!
Michael O
July 04, 2025
5 out of 5
Best Buy has good prices on what i want.
Tim S
July 02, 2025
4 out of 5
Easy to get to, and they had what I was looking for.