Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5083 reviews)
Braden G
June 10, 2025
5 out of 5
Morgan helped and gave us a lot of options
Herbert G
June 09, 2025
4 out of 5
tHEY HAD GOOD LABTOP SELEXTION BUT NO TURLET PAPER IN THE JOHN!!
Rose A
June 09, 2025
5 out of 5
We had a young man approach us for help but he was not very engaging then we asked Scott for assistance and holy cow! He was fantastic! It was obvious he loved his job and was super knowledgeable. He answered all of our questions. He was not pushy at all. He gave us options and made it super easy to buy a laptop. He should be your go-to guy. Thank you, Scott!
Collin G
June 08, 2025
5 out of 5
Scott was awesome. Told us everything we needed to know about buying a new laptop. Helped us understand the ins and outs of computers. He didn't try to up sell us something we didn't want. Very respectful. Give him a pay raise!!!!