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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5500 reviews)
Stinger .
August 01, 2026
5 out of 5
Great place to shop at
Chase A
July 29, 2026
5 out of 5
This was a 1 star review after a month of issues with an order, but a manger stepped up and fixed the issues, gave us some help, and made me feel appreciated. So now it’s a 5 star review!
Response from Best Buy
July 29, 2026
We understand the frustration when your installation experience has not gone as expected. For further assistance, please reach out to us in a private message on Facebook (https://bby.me/rfH2K7), Twitter/X (https://bby.me/qkyuD8), or Instagram (https://bby.me/K6vV1e), and mention your Google review, 194991.
Kyle M
July 23, 2026
5 out of 5
Clean store, nice and helpful employees. I got nothing bad to say!
Joshua B
July 22, 2026
1 out of 5
Went in to buy some computer parts for my wife’s new pc build. As an avid computer builder, I have to say that they have arranged the parts even worse than before. They need to have someone that actually builds computers to arrange their gear. Everything is now even more separated than before. They have it spread out in multiple aisles and things in places that don’t even belong. Best Buy make it easier on customers not harder. It takes even longer to get things you need because it makes absolutely no sense. I’ll be back to check it out to see how it might improve in the future. But for now Id rather make the drive to micro-center or order online with other stores that make it easier on customers. I usually don’t have these kinds of opinions but this is straight up frustrating and shows great incompetence of whoever put the aisles like that. I haven’t noticed it much with other things throughout the store so I’m not hitting them with negativity on that part. But come on Best Buy do better.
Response from Best Buy
July 22, 2026
Hey there.
We can understand wanting to have an efficient and easy to navigate floor plan. If you need any help, or would like to add anything, please reach out to us on social media. Be sure that you also reference your Google review number, 191840. Thanks.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy