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Best Buy Knoxville
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4866 reviews)
Casey A
December 11, 2024
2 out of 5
New business model sucks!
Jazmin O
December 11, 2024
2 out of 5
We ordered monitors online and it was like pulling teeth to get them delivered even though they were in stock. We decided to order for pick up instead at the start of the day. I go to get them at like 7 pm just to be told no one picked them yet. I walked around while they went to get my monitors. For an hour I walked around, not one employee greeted me or looked in my direction. The poor boys working in fulfillment were backed up and dealing with irate customers and their management was just standing around. The boys were helpful but this was the worst customer service experience I’ve had
Response from Best Buy
December 11, 2024
Hello, Jazmin,
Thank you for your review. We really appreciate your feedback. We know it's frustrated when an order is not ready when you arrive to pick it up. If you would like your feedback formally documented, please consider sending a private message on social media with your name, phone number, and email. Please mention Google Review 64544045 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan
Anna M
December 08, 2024
5 out of 5
Visited Geek Squad and they resolved my problem and great customer service
Support T
December 08, 2024
1 out of 5
Ordered an item 3 hours ago for pick and can not get ahold of some REAL at the store the phone system keeps looping me back to a call center and they can not or will not transfer me to the manager of the Knoxville TN location. Sad that Best Buy is now a store that will not take calls from customers and give real live store help. HORRIBLE WAY to do business. Best Buy, start allowing people to speak to the store directly. This is so annoying and makes me feel like all you want it people to come in and buy and never contact if there is a real issue that could be fixed with a local store contact. :(
Response from Best Buy
December 08, 2024
Hello and thanks for reaching out on Google.
In an effort to free up our in-store associates to focus on customers currently in-store, we do not offer direct calling to stores. For assistance with your order, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64531508.
Kindly,
^Graham