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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5419 reviews)
Jason S
May 10, 2026
2 out of 5
Not much in stock (even when click and collect for those items was available) and staff were less helpful than the first Google search result. Left empty handed making it not worth the 30min drive.
Response from Best Buy
May 10, 2026
Hi Jason, Thanks for sharing this review. We're concerned to hear that you may not have found what you were looking for in stock. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/mjMxyK), Twitter/X (https://bby.me/CJy31e), or Instagram (https://bby.me/wyBp2o). Please include the Google Review reference number #150959 when reaching out.
Tim L
May 10, 2026
3 out of 5
A lot of nostalgia has gone away. it doesn't look the same. it just looks like a store brand Apple store
Megan T
May 09, 2026
1 out of 5
Zero help and when you call you go to India. I wanted to talk to someone in store. I wanted a pair of the new meta glasses but I'll just go through the meta website. No need to gonin store anymore.
Megan L
May 07, 2026
1 out of 5
Washer i bought less than a year ago quit working and I cant get anyone on the phone!!!!
Response from Best Buy
May 08, 2026
Hi Megan, Thank you for your review. It's concerning when an appliance fails to perform as expected so soon after purchase. In most cases, the manufacturer's warranty is a big help for these situations, however, we are more than happy to see what we can do to assist. For support, feel free to reach out to us on any of our social media links below. Be sure to include your Google review 149934 in the details. Facebook: https://bby.me/sIr03L Instagram: https://bby.me/ZDr1SB Twitter/X: https://bby.me/N9ZWhK

About Best Buy Knoxville

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