Best Buy Knoxville

I don’t like to give bad reviews - and this isn’t a bad review for the employees we have worked with - I think it’s just Best Buy’s logistics team or how they process issues. We ordered a washing machine on Sept 27th.. They said they would deliver it Sept 30th so we made plans to pay a friend a little money to wait at our house on the delivery bc we were out of town for Work. No call no show from delivery team so we were out the money we paid our friend to wait on it. We called the store and spoke with the salesman, “super nice guy, Robert” and he apologized for the mishap and blamed technology. “Glitch in system” no big deal, we’re out a little money. So we rescheduled for October 5th - I hired another person to sit and wait since we were still out of town.. No Call - No Show yet again. So we rescheduled for the oct 7th. I hired another person to sit and wait. Once again, No Show from the logistics team of Best Buy. We paid for 3 separate days to have someone sit and wait with no show from Best Buy. We Finally get a team to show up on the 4th attempt and Best Buy’s remedy was a gift card. Cool. Fast forward, we ordered the pedestal stand for the washer and dryer and you will never believe it … it was supposed to be delivered to our home today … And guess what - we Got an email … No show / blaming the store for not stocking the product and here we are taking a day off of work waiting on it. Awful. Worst communication and logistics team / company I’ve ever seen in my life. This is why companies are losing to Amazon.

Buying a warranty means nothing. Their products ALWAYS break. Ive been buying expensive products and paying for warranty for 10+ years. If you decide you are tired of driving 40 min everytime their products break and spending 100 for new warranty everytime it breaks and just want ur money back they WONT. They will only give u in store credit. In store credit will not allow you to buy gift cards nor pay towards your credit card its ONLY usable on merchandise. So if your tired of spending hundreds of dollars on warranties and driving 40 min to and from best buy to fix or swap their junk well your SOL because they dont care. They force you into that cycle and genuinely do not care and refuse to help when you KNOW that they can.

They had the item I needed at the price advertised

Kathrine is so helpful! I had my daughter with me in a stroller and it was very difficult to get a huge vacuum out of the store. She saw me struggling, grabbed me a cart, checked me out and brought it out to my car. Thank you Kathrine!!