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Best Buy Knoxville
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4965 reviews)
Silverio M
February 18, 2025
5 out of 5
good prices
joyce b
February 18, 2025
5 out of 5
Great help in the TV dept. Thanks Roger.
Elliott Y
February 15, 2025
4 out of 5
I have yet to encounter any unpleasant employees. They have been helpful, courteous, and seemingly knowledgeable.
Cully G
February 15, 2025
1 out of 5
If you are going to order something from this store online for pickup, call down there and verify they actually have the product first. I ordered an iPhone for pickup that said it would be ready within the hour and that they had two available. I then received an email that in fact don’t have any in stock and that it would take up to two weeks for it to be available for pickup, so I decided to have it shipped instead because the website said it would be here by February 14 (this was a valentines present for my fiancé). Well the 14th comes around and the shipping was delayed another couple of days. When the day finally comes and it says arriving i then received an email saying that my address was incorrect which was not true at all and that I would have to contact Best Buy to get it changed. Long story short they screwed up my address and what was supposed to be a present I could pickup the same day, ended up being a two week process. Best Buy used to actually be a decent company I don’t really understand what’s happened these last ten years but it’s a ridiculous runaround time and time again.
Response from Best Buy
February 15, 2025
Hi, Cully,
Thanks for taking the time to share your review with us. Placing orders online should make shopping and getting the items you need much easier. We can see that this situation did not reflect this expectation. We'd like to follow up and take a second look at your order.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64817491" in your message. Thanks!
Kind regards,
^April