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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5532 reviews)
sandra b
August 18, 2026
1 out of 5
Worst company ever. Two deliveries promised and both times “problems and mistake were made” and the deliveries were a no show. I am fridge-less since more than a month now, where is my fridge???? How can you lack professionalism so much, Best Buy ??? Are your clients a joke to you? Twice I was home for 6 hours waiting for a fridge and twice no one called me to tell that it wasn’t happening. Also, I have a job how many off days or WFH you want me to take to wait for a ghost fridge? Are paying me back for those days? It is in the 100F in Knoxville, what do you want me to do with the food? Why even promise delivery days if you cannot even guarantee them?
Response from Best Buy
August 18, 2026
Hello, thank you for leaving us a review. Knowing your appliance will arrive during the timeframe indicated is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #205630".
Facebook (https://bby.me/rARXVE)
Twitter/X (https://bby.me/wEITlX)
Instagram (https://bby.me/hrNC5x)
Sara M
August 16, 2026
1 out of 5
Turns out you can't call the store directly. Apparently no one can call the store directly, even if you're trying to find out if you accidentally left something at their store and you were trying to check before they close.
Response from Best Buy
August 17, 2026
Hello, thank you for leaving us a review. Losing a personal item is always a nerve wracking experience. Can you please reach out to us on Facebook (https://bby.me/CYP2l0), Twitter/X (https://bby.me/MvvwqW), or Instagram (https://bby.me/6rmS63) with more information about your experience? Please begin your message with "This is regarding my Google Review #204431".
Jason S
August 16, 2026
5 out of 5
Staff was very helpful.
Adrian C
August 15, 2026
4 out of 5
They have a lot of tech but it tends to be crowded.
Don't forgot items ñ.