Best Buy Knoxville

Always great service very knowledgeable crew

Hudson at the phone counter was so helpful and friendly, great service!

I purchased a 75" tv online on 5/10. I went into the store to cancel the order but to also buy a 65" tv while there. I was told the order was cancelled, I received a cancellation email, and I was told I would receive a refund within 24-48 hours. I called on 5/13 making them aware I never received my refund. I was told that the order was never cancelled. Today 5/21 I have yet to receive my refund. I have been transferred from person to person. I went in person for them to tell I had to call THE SAME NUMBER I HAD ALREADY BEEN CALLING.

An employee refused to sell an item to my partner, skipping over her in line and appearing to reserve it for a friend instead. Then during my own transaction, a different employee that was ringing me up glared at me the entire time I was checking out because we pointed out the unjust decision. I asked to speak with a manager to discuss the situation, but the response was dismissive. They could only say, "Sorry, maybe we could have done something differently that maybe would have been better," without actually listening to the facts we were presenting. Instead, they kept repeating, "That's your perspective; I don't have all the facts." I had always been a happy Best Buy customer, but this experience was incredibly, incredibly disappointing. If I can help it, I will never give my business to this company again.