Best Buy Knoxville

Jerome, who was packing boxes, and Andre, who helped me in computers have restored my faith in humanity. Better customer service from these 2 than from any place I've been in a while.

This is hands down the best place in the area to buy computer components. And everything else electronics. Awesome store.

Good service

DO NOT use GeekSquad here. So I had my dads old ipads (2) and death certificate. Apple had told me to come here because they were older and “only Best Buy can deal with them”. So I brought both of the ipads and had access to one which in the notepads had my dads passwords.. he passed away 3 years ago and I recently acquired these ipads. I noticed there was family pictures on it and asked Geek squad if they would be able to get the pictures off of his icloud and they said oh yea no problem we can do that. The guy asked if I had the passwords and I said I have the lock code for this ipad but the other is 6 digits and I have no clue. His icloud password was saved in his notepad and I showed the guy so he could try to access it. So he takes the ipad to the back and comes back about 10 minutes later. The ipad is locked, cant proceed cant do nothing. He says well we just need the code it was sent to his phone. I reminded him that my dad passed 3 years ago that number is void and null. He asked if I had access to his email, I said well I DID on that ipad. He asked about the icloud/apple password and I said again, “I showed you it was on the notepad but now its locked” So he royally screwed me over because now I will never be able to get those pictures.