Best Buy Knoxville

Went online to see if Best Buy Geek Squad did repairs on Sony cameras and that it was an authorized repair facility for Sony cameras. I called to verify if they worked on my specific kind of camera (RX100 VII). Got to the Geek Squad scheduling person. I gave them the product information and they set about setting up an appointment to bring it into the store for an assessment. I told them I just wanted to verify if they worked on my type of camera and he said he didn't know as he just set up appointments. So I kept the appointment and the guy asked me if I bought the camera at Best Buy. I said I hadn't, and he said they accept it for repair if I didn't buy it there. He did show me the company website where they send them for repair. It was a complete waste of time to make the appointment and drive 25 minutes to the store for them to tell me that they don't work on it if I didn't buy it there. They should have some sort of Q & A on their site so you can determine if they can work on it or not. I don't appreciate wasting my time when it could have easily been avoided.

Staff was great, the associate that helped me was terrific, the computer I was looking for was not in stock. But, I'll CK back.

Employees are very knowledgeable. Store is bright and clean and always organized.

Great staff and Best Buy is trying to stay in business and some really impressive ways HOWEVER - charging a $45 restocking fee Which they do not charge in multiple states is enough to make me unfortunately have to leave this review. Don’t screw over Tennesseans, when these Specific States have NO restocking fee charged for items purchased in the following states: Alabama (AL), Colorado (CO), Hawaii (HI), Iowa (IA), Mississippi (MS), Ohio (OH), Oklahoma (OK), and South Carolina (SC).