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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5233 reviews)
Jim F
October 27, 2025
5 out of 5
This is for online experience with this store and with Geek Squad at this store only, not for the store itself. I bought a LG OLED TV online from this store, without going to the store, and requested full service (install, protection, etc.). The guys who installed were very helpful. They took down our older TV from the wall mount, put it on the stand mount I had for it, and installed the new TV on the wall mount. They got the existing sound bar and internet connection all set up and all the apps installed that I wanted. Full service install, very helpful. The TV is what I have been researching and wanted, and I did not want to take the risk of transport myself, knowing OLED TVs can be sensitive to bad handling. This service from this team was well done and I would do it again if needed.
Thomas t
October 26, 2025
2 out of 5
Was well organized. Well stocked, but the visit service is awful.
Response from Best Buy
October 27, 2025
Good Morning, Thomas, We certainly understand how you are feeling after not getting the help you needed when shopping with us. We would love to learn more about this situation, as we work to better assist you. Feel free to contact our team by sending us a private message on social media, so we can partner you with a specialist. - Facebook (https://bby.me/4zk03x) - Twitter/X (https://bby.me/qcbgd1) - Instagram (https://bby.me/dux4s3)
Dargie A
October 24, 2025
5 out of 5
We LOVE Frozen Head. We've made so many wonderful memories...4 generations.
A. H
October 23, 2025
1 out of 5
For a technology store they have a really junky phone tree! Called 3 times and got no where!
Response from Best Buy
October 23, 2025
Good Afternoon, We certainly understand how you are feeling after not getting the assistance you needed when you called in. We would be happy to partner with you and work to assist you. Please feel free to send our team a private message on social media, so we can connect you with a specialist. - Facebook (https://bby.me/2tb9zk) - Twitter/X (https://bby.me/zx5y5k) - Instagram (https://bby.me/drmjaq)

About Best Buy Knoxville

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