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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5547 reviews)
Jon W
September 14, 2026
1 out of 5
A TV was ordered with specific instructions delivery had to be in the afternoon. On the day preceding the delivery a time frame for delivery was texted and it was scheduled for morning. The 800 number was called to indicate that time was unacceptable and the response was the time could not be changed or the date changed since they did not have the authority. Their choice was to cancel the order. Which they did.
The day the delivery was to be made I called the store number to see if the order could be rescheduled. The stores no longer are accessed via phone. An offshore representative said a store manager would call back. Never happened.
We went to the store and re-ordered and spoke to a manager to get the order delivery time to be in the afternoon. We got another text and the new delivery time was again in the morning.
Best By is insulated from the customer's and their needs. All customer service is offshore. There is no phone or email access to the store management and they are unable to influence delivery times because another division handles that and the store can only forward orders for delivery scheduling.
The company management chooses to never respond to customer questions, requests for assistance or other needs. All customer communications are handled by offshore companies.
The good news is after cancelling the orders with Best Buy the TV, delivery and installation from another source turned out at least $400 less expensive. Shop elsewhere or if you need to shop there make sure you walk out with your product or be prepared for delivery at the Best Buy convenience, not yours.
Response from Best Buy
September 14, 2026
Hello,
It is very important to be able to plan your day around an anticipated delivery, and we can understand the frustration that comes when your appointment falls outside the requested window.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/idZoZy)
Twitter/X ( https://bby.me/21CpZf)
Instagram ( https://bby.me/w7fzm7)
Please be sure to mention your review, #222247.
Alexa S
September 14, 2026
5 out of 5
Yesterday around 7 pm I went to Best Buy to have my computer looked at because it shut down the week prior. I’m not sure what the geek squads members name was that helped me but he was the best! He went out of his way to make sure that I wouldn’t leave without a working laptop since I’m currently in school. God bless him and Best Buy give him a raise!!
Brian C
September 08, 2026
4 out of 5
Helpful pickup for online orders. Fast service.
MARCO Y
September 07, 2026
5 out of 5
Excelente servicio