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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5406 reviews)
Jake K
April 15, 2026
1 out of 5
Came in to buy Xbox X. No one came to help, found one and went to checkout. No one was at checkout so stood around making eye contact with store greeter and customer service. Still no help, finally put it in counter and walked out only to be told I could buy on app and walk out....what's the point of walking in if there is no help and I have to use another dam app when im standing right there in store.
Response from Best Buy
April 15, 2026
Hello. This is far from the in store experience we want you to experience and we appreciate you taking the time to bring it to our attention. We would be happy to document your experience as well as assist if needed. Please feel free to reach out to us via Facebook (https://bby.me/nvVPHs), Twitter/X (https://bby.me/V4adA3), or Instagram (https://bby.me/jiHiQc). When reaching out via social media, be sure to mention that it's in response to Google Review number 141987. Thank you.
Linda W
April 11, 2026
1 out of 5
You can't get no one on phone
Tony H
April 11, 2026
5 out of 5
Geek Squad has been extremely helpful. Great support and efficiency handles the issues. Thank you!
TYDOGYT
April 10, 2026
1 out of 5
Worst service ever in this store I’m a collector for cards and I usually get them but whenever I come in this store they are just plain out rude and disrespectful to everyone even normal people and they have the slowest service of all time because now they have to wait forever for 1 thing or just their nobody there

About Best Buy Knoxville

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