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Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5519 reviews)
Samuel E
August 12, 2026
1 out of 5
Store is constantly out of stock of basically everything, dont even bother going in trying to find something you would expect them to have, buy it online and have it shipped there, useless store
Response from Best Buy
August 12, 2026
Hello, Samuel,
High demand items do tend to sell quickly. You can assure your item, and we can let you know when it is available if you would like to order for pickup at your local Best Buy. Please reach out to us for support with Review 202253 to any of our social media profiles below.
Facebook (https://bby.me/tRIfdb)
X (https://bby.me/AiUdsC)
Instagram (https://bby.me/gQzPUC)
Diane C
August 09, 2026
1 out of 5
DON’T PLACE AN ONLINE ORDER WITH BB IF YOU NEED YOUR ORDER TO BE DELIVERED!!! So I have an Airbnb in Gatlinburg TN and I am 4 hours away and I had my 65” Fire tv go out on me. I ordered online Thursday night (7/30/26) to be delivered the following Monday, installed and set up, etc. When you order online it tells you the time frame and it also says ”you can track your delivery”…well not so much! Since I was not there when they were to deliver the new TV I arranged for a friend to go and sit and wait so someone was available to open the door so they could do their job. The time originally said 7am-7pm, it later changed to 4pm-7pm. My friend was there sitting until 7:25 and no one showed, no one called, no one emailed me, no one did NADA!!!! DO YOU THINK THEY WOULD CALL ME THE NEXT DAY??? NOPE ABSOLUTELY NOT! I will never do business with Best Buy again! And don’t try and call the physical store because they only have a call center that doesn’t know how to track anything or help with anything. I later found out that they don’t even have phones inside the store to receive calls. Throughout the day I probably spent upwards of 3 hours on hold with foreigners that I could barely understand when it was going to be delivered. They couldn’t even get confirmation from the GEEK SQUAD their location and delivery time. And yes I cancelled the order! Now I’m driving days later to replace the TV myself because evidently they don’t give a crap about their customers or their customer service! Never Again! I’m a business person and you would think a large company such as Best Buy would have their act together and not treat people like this!
joey s
August 09, 2026
5 out of 5
Great salesmanship at this location
Nasser A
August 08, 2026
5 out of 5
Just got out of the place. That's the only one in Knoxville we met Malik who was very supportive and was very dedicated to make sure we got what we wanted and he helped install it for us. It's not usual that you get people that are the courteous. In general, best buy is a good place. Most of the staff are good but Malik was exceptional....