Best Buy Knoxville

Need more variety of cases for Android phones. Came in to get a case because I like to get a good one and don't trust online. So I was very disappointed that about 95% were for iPhones. The store is very neat and well organized.

Great customer service.

Let me start this review off and affirm this isn’t directed towards store employees but to only BestBuy and how business is conducted. When purchasing an “open-box” item especially one that is that of high value be cautious. First off I drove about 45 minutes one way to make a purchase on a Friday. After making the purchase I was told my order would be ready for pick-up Sunday. So I drove back home only to get an email stating my order was ready. So once again, I drove back down and picked up my order. I drove back home and open the box to find out that all of my cords are missing. There’s no power cord or port display cord. So I call BestBuy to receive customer support and I’m redirected to a call center. The call center agent recommended that I travel back to the store so I can retrieve my missing cables. I asked him for a direct telephone number to confirm they had the cables before I drove back down again and he said I was redirected to the call center due to the high amount of calls the store is receiving however he did reassure me they would be able to give me replacement cables. So once again, I drove back down to BestBuy only to find out that they don’t have the parts that I need nor could they do anything for me. I was told to reach out to Sony customer support as the product is covered under a warranty. So I drove back home again and after speaking to a Sony rep I am told that since the product is considered open box they will not send me the replacement cables and I’m provided a link to which I can purchase them myself. Now I’m left with a monitor which I’m not even sure that works or not sitting on my desk. Do I agree with the way things were handled absolutely not however I’m leaving this review in hopes that it will prevent someone from going through the trouble that I’ve had to deal with first hand.

Got a good pro for my motorcycle helmet