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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5567 reviews)
Chad C
October 31, 2026
1 out of 5
Adrian sucks as a manager. Wouldn't return something I bought there on 10/11/26. He tried to throw me out of the store and threatened to call the cops! You guys just lost a dang good customer thanks to Adrian! He needs to lose his job!
jessica C
October 31, 2026
5 out of 5
Always cool shit at best buy
Daniel R
October 28, 2026
5 out of 5
I'm not the best person to talk about best buy because I love that store, I been there to buy nothing, but I spend a lot of money again. (my wife never can know about).
Nick W
October 26, 2026
2 out of 5
I don’t like to give bad reviews - and this isn’t a bad review for the employees we have worked with - I think it’s just Best Buy’s logistics team or how they process issues.
We ordered a washing machine on Sept 27th..
They said they would deliver it Sept 30th so we made plans to pay a friend a little money to wait at our house on the delivery bc we were out of town for
Work. No call no show from delivery team so we were out the money we paid our friend to wait on it.
We called the store and spoke with the salesman, “super nice guy, Robert” and he apologized for the mishap and blamed technology. “Glitch in system” no big deal, we’re out a little money.
So we rescheduled for October 5th - I hired another person to sit and wait since we were still out of town.. No Call - No Show yet again.
So we rescheduled for the oct 7th. I hired another person to sit and wait. Once again, No Show from the logistics team of Best Buy.
We paid for 3 separate days to have someone sit and wait with no show from Best Buy.
We
Finally get a team to show up on the 4th attempt and Best Buy’s remedy was a gift card. Cool.
Fast forward, we ordered the pedestal stand for the washer and dryer and you will never believe it … it was supposed to be delivered to our home today …
And guess what - we Got an email … No show / blaming the store for not stocking the product and here we are taking a day off of work waiting on it.
Awful. Worst communication and logistics team / company I’ve ever seen in my life. This is why companies are losing to Amazon.