If I could give zero stars I would. I probably spent over $25,000 at best buy over the last 3 years. I bought new appliances three years ago. I'm a total rewards member, and I PAID for the additional coverages on the products, and they STILL WANT TO CHARGE to come out and make minor repairs. NEVER AGAIN. I'll definitely be taking my business elsewhere.
Response from Best Buy
September 17, 2024
Hello, Tony,
Thank you for providing your feedback Google my Business. We appreciate you being a loyal Best Buy customers all these years. I know having to pay services fees is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention " Google Review 64210836", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Andrew D
September 12, 2024
Shopped here for years. They changed their return policy and wouldn't exchange defective headphones 16 days after buying them. Told me I had to buy a $50 extended warranty to exchange them. I'll be buying electronics elsewhere now.
Update - even the response below is trying to pitch their warranty. Consider yourself warned 😆
Response from Best Buy
September 12, 2024
Hi, Andrew,
Thank you for reaching out in regards to our Return and Exchange promise that has been consistent for about 7+ years. I can understand that the previous free memberships changing extended policy changes can be difficult. We do offer protection plans to assist with replacement or repair of devices past the standard return policy. You are also welcome to contact the manufacturer for any manufacturer defects you may have with your devices. Please reach out to any of our Social Media Profiles below for any support we can offer with Review 64192401.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Sincerely,
^Tommy