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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5056 reviews)
Daniel H
May 22, 2025
5 out of 5
Always great service very knowledgeable crew
Jennifer L
May 22, 2025
5 out of 5
Hudson at the phone counter was so helpful and friendly, great service!
Nat D
May 21, 2025
1 out of 5
I purchased a 75" tv online on 5/10. I went into the store to cancel the order but to also buy a 65" tv while there. I was told the order was cancelled, I received a cancellation email, and I was told I would receive a refund within 24-48 hours. I called on 5/13 making them aware I never received my refund. I was told that the order was never cancelled. Today 5/21 I have yet to receive my refund. I have been transferred from person to person. I went in person for them to tell I had to call THE SAME NUMBER I HAD ALREADY BEEN CALLING.
Kyle S
May 16, 2025
1 out of 5
An employee refused to sell an item to my partner, skipping over her in line and appearing to reserve it for a friend instead. Then during my own transaction, a different employee that was ringing me up glared at me the entire time I was checking out because we pointed out the unjust decision. I asked to speak with a manager to discuss the situation, but the response was dismissive. They could only say, "Sorry, maybe we could have done something differently that maybe would have been better," without actually listening to the facts we were presenting. Instead, they kept repeating, "That's your perspective; I don't have all the facts." I had always been a happy Best Buy customer, but this experience was incredibly, incredibly disappointing. If I can help it, I will never give my business to this company again.

About Best Buy Knoxville

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