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Frequently Asked Questions About Best Buy Knoxville

How do I check product availability at the Knoxville Best Buy?
How do I check my order status?
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knoxville stores’ holiday hours?

Recent Reviews

4.1
(5057 reviews)
Rye S
May 24, 2025
5 out of 5
Unfortunately, this is the only best buy around town so we have to accept it.. but, overall, my experience has been positive. I love the atmosphere. So far, every employee has been very nice to me. Red haired girl was nice, cash register guy was nice, and espescialy another guy on the geek squad. I took my broken laptop here, and as soon as the geek squad touched it, it revived. Thank you.
Daniel H
May 22, 2025
5 out of 5
Always great service very knowledgeable crew
Jennifer L
May 22, 2025
5 out of 5
Hudson at the phone counter was so helpful and friendly, great service!
Nat D
May 21, 2025
1 out of 5
I purchased a 75" tv online on 5/10. I went into the store to cancel the order but to also buy a 65" tv while there. I was told the order was cancelled, I received a cancellation email, and I was told I would receive a refund within 24-48 hours. I called on 5/13 making them aware I never received my refund. I was told that the order was never cancelled. Today 5/21 I have yet to receive my refund. I have been transferred from person to person. I went in person for them to tell I had to call THE SAME NUMBER I HAD ALREADY BEEN CALLING.

About Best Buy Knoxville

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