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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Knoxville
How do I check product availability at the Knoxville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knoxville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knoxville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knoxville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5022 reviews)
Stephen
April 11, 2025
5 out of 5
Blake was so helpful, thank you. Great service, cannot thank him enough!
Christian P
April 11, 2025
1 out of 5
I’m extremely disappointed with my recent experience during a Geek Squad delivery from this store. The employee I spoke with ver the phone was dismissive and patronizing, showing little genuine concern for the issue at hand. Rather than acknowledging the inconvenience I experienced, they seemed more focused on minimizing the situation than actually resolving it.
After spending over 30 minutes on the phone explaining the repeated issues and miscommunications with my delivery—this being the third time I’ve had a problem—I was offered a mere $25 gift card. That doesn’t come close to compensating for the hours of work I lost due to errors made by Best Buy and Geek Squad. My time is valuable, and it’s frustrating to see it treated so casually.
At this point, I no longer feel confident in doing business with Best Buy or getting deliveries from Geek Squad. This experience has been unnecessarily stressful and far below the level of service I expected. I will be looking elsewhere going forward.
Response from Best Buy
April 11, 2025
Hello, Christian,
Thanks for taking the time to leave a review here on Google. I can understand expecting empathetic support when contacting us regarding your delivery.
If you require additional assistance, please send us a private message via social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65033828” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Esdras J
April 10, 2025
5 out of 5
Good
David B
April 10, 2025
1 out of 5
No help with product I needed
Response from Best Buy
April 10, 2025
Hello, David,
Thank you for sharing your concerns on not getting support for product you needed. I can understand that not getting the help you needed can be difficult. We would be glad to investigate your concerns if you could reach out to us on any of our Social Media Profiles below. Please provide a Direct or Private message with your full name, email, Review 65030748 and phone number for more support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy